I purchased 1 of the beautiful leather jackets and I received a cheap piece of plastic that was so ugly and embarrassing that I wouldn't even donate it. Complete and total garbage. You WILL NOT get what is in the picture.
Futario 回复2025-12-22
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
I placed the order back in November 10. I ordered 12 items from your company and received only four. I have yet to receive my other eight items which I have still not received and I do not get a constructive response from your company. I’m very disappointed and I would not order from your company again.
Futario 回复2025-12-22
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
This online clothing site is a complete SCAM! The customer service is horrific and dishonest. After numerous attempts and threats I finally was able to get the return address. They told me they would refund my money but I have to pay for the return shipping.
The packages arrived way later than the event I needed it for so the packages arrived way was never even opened.
I took the package to two different post offices and they both told me the same thing exact thing….. THE ADDRESS DOES NOT EXIST.
I am disgusted with these criminals for stealing my money and I will be reporting this.
Futario 回复2025-12-20
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [
[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
I have bought several dresses and 3 jackets from Futario. In a few cases, I was not sure of sizing, and the Futario Customer Support team was extremely helpful and accommodating. The quality of the clothing is excellent, and the variety of styles fits my needs and budget. I would only say that shipping can be very slow if it is a new item.
Futario 回复2025-12-22
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
We sincerely apologize for the unpleasant shopping experience. Please send the specific issue to our email address[[email protected]] and one of our customer service representatives will contact you to resolve your problem. Thank you for your understanding.
I saw a beautiful jacket online and ordered it for $129.99. After nothing for 3 weeks I reached out and they said it was on back order. I told them I needed it by Dec and that it was okay as long as i got it. Just happen to put the same jacket in google to see if I could find it and guess what? You can get the same jacket for $17.99 on TEMU. LOL..Never did get my jacket and thankful my CC company refunded me. STAY AWAY from this place
Futario 回复2025-12-18
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
I ordered a dress over a month ago.
Can’t reach company
Do not order from this company!!
Total scam
After posting this I finally received a refund!
Love the looks of their clothes but still very cautious!!
Futario 回复2025-12-18
After systematic verification, we have processed a refund for you. The refund will be returned to your account through the original payment method. Please check your account. If you have any questions, please contact us.If you still cannot find it, please email your order number to [[email protected]] so that we can assist you. Thank you!
O bought a Dress from futario.com the dress came defective and it costo 100 dollars. Contact customer support through message they told me that I have to pay to send it back to china!!!! Is going to coat more to send the dress back I am so mad 😡 now I am stack with a ugly dress that is defective and don’t like quality is not good either. Very disappointing!!!
Futario 回复2025-12-18
After systematic verification, we have processed a refund for you. The refund will be returned to your account through the original payment method. Please check your account. If you have any questions, please contact us.If you still cannot find it, please email your order number to [[email protected]] so that we can assist you. Thank you!
Serious delivery issues, but prompt and honorable final response
Serious delivery issues, but prompt and honorable final response
Review
I placed my order on 29 September 2025. After waiting for almost a month with no delivery, I contacted the company on 25 October asking about the status of my order. On 26 October, I was informed that I should expect delivery around 6 November.
However, the tracking system later showed the order as “Delivered” on 9 November, without any delivery details whatsoever:
no courier name, no country, no address, no signature, and no information about who allegedly received the item. I received nothing.
After almost two months of waiting, and faced with a false “delivered” status and no meaningful proof of delivery, I sent a strongly worded formal complaint on 28 November, requesting a refund.
Only after that message, the company reacted immediately:
the refund was processed via PayPal on 29 November, and
the product was also shipped on 29 November, apparently in order to mitigate the consequences of their handling of the case and the growing negative feedback.
I eventually received both the refund and the jacket.
The product itself is very good quality, and I was later sent discount coupons as well.
It should be clearly stated that the company’s immediate reaction at that stage was appropriate and honorable, and this does deserve recognition. Their prompt action helped resolve the situation, even though it came very late in the process.
I sincerely hope that what happened in my case will serve as a wake-up call, leading the company to be more careful and consistent with its shipping procedures in the future. I wish them improved service in terms of deliveries and order handling — not in product quality, which I wish to emphasize once again is excellent.
Although I genuinely like velvet garments and find the designs advertised on their website impressive, I remain uncertain whether I would order again after the inconvenience and uncertainty I experienced.
I am updating this review to reflect the final outcome, while remaining honest about the overall experience.
Futario 回复2025-12-15
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Ordered a long coat, received but too small! Emailed Futario, they sent out a larger one quickly, no drama! Painless!
Now thats good service!
Futario 回复2025-12-18
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
My jacket was too snug to button so I messaged customer service. They sent me another free of charge. I was willing to pay for it.
Futario 回复2025-12-15
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Sizing of the products are bogus. Return shipping nest to impossible
Try to dump additional product on you
Futario 回复2025-12-15
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
I ordered a Chanel style jacket from Futario on October 20, 2025. And I received it on December 11, 2025. I live in USA and this jacket came from UK. Apparently they do a custom made piece and it is very good quality. It is so beautiful and elegant and it fits perfectly. I wear size M (US size). I am very satisfied and I strongly recommend this brand for a fashionable ladies!🥰❤️👍
Futario 回复2025-12-15
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
All my orders were good and fast , except for one order , easy to contact personnel , got a response right away! Will order again from this company!
Thank you !
Helene
Futario 回复2025-12-15
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
4 tops purchase received 3 tops instead. Email the company and got no response. 2 Tops were same style and tried to resolve the problem. Email and email. No response 😕. Customer not treat important and with respect. Warning an unsafe trading business.
Futario 回复2025-12-12
We sincerely apologize for the unpleasant shopping experience. Please send the specific issue to our email address[[email protected]], and one of our customer service representatives will contact you to resolve your problem. Thank you for your understanding.
Transparency about my delivery simply isn’t there. I ordered 2 items in October, 1 arrived late November and I’ve yet to see the other. I’ve had only 1 email stating it’s on its way over a month ago. I’m sure I can wear my velvet jacket this coming summer.
Futario 回复2025-12-12
We sincerely apologize for the wait. We have sent the status of your order to your email. Please check your inbox.
Quality, extraordinary looks (bought 5 items within a month) in time delivery, efficiency of after sales Department (due to my mistake I put wring size) and positive solution minded answer. TO BE RECOMMENDED !!
Futario 回复2025-12-12
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I placed an order and received an email that it was out of stock and would not be ready until January. I emailed them back and asked for a refund. They mentioned nothing of the refund and said the order would be sent on December 27th. Again I emailed and asked to cancel my order and provide a refund as per their refund policy. Once again, they emailed me back saying the order would go out on December 30th. They do not mention my request for cancellation or refund.
Futario 回复2025-12-11
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
This is a fraudulent company. They are out of China and their clothes look NOTHING like the photos, which utilize AI models and enhance the colors and clothing. They are cheaply made and poorly sewn.
If you try to return the items, you have to pay shipping and customs to China which is very costly AND then they try to ship you other items and won’t refund you your money.
I am disputing this with my credit card company and have blocked this company from ever charging my VISA again. Do NOT do business with this deceptive company. The positive reviews are probably written by their employees!
Futario 回复2025-12-11
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
