After reaching out to the company, a couple of times they have issued a full refund for the clothes that arrived and did not fit. They also sent replacements thank you for the good customer service.
Futario 回复2026-01-06
Hi, Colleen. We’re really sorry that the clothes didn’t fit you well at first. Just to follow up, we’ve sent you two replacement items for free and processed a full refund for you already.
We hope this has made things right for you. Could we ask for a small favor? If you’re okay with how we handled this issue, would you consider modifying your review?
Thanks so much for your understanding!
Futario Team
I made a purchase on 11/28/25 and my credit card was charged on 11/29, my purchase was delivered on 12/24. My purchase was much smaller than the medium size I bought. I received a notification on 12/28/25 asking what did I think about my purchase 14 days ago. Seriously my purchase was nearly a month ago. When I tried to submit a 1 star review the site took me to make a purchase and spin the wheel. The product was too small and unfortunately I didn’t review the previous reviews with this company. I am extremely disappointed realizing from previous reviews I have no recourse as they have posted false positive reviews in the past. Stay away.
Futario 回复2026-01-05
Hi, Marla. We noticed that you left a negative review stating the item runs small in size. We’d like to offer our sincere apologies for the inconvenience caused. We are willing to resend you a properly sized item completely free of charge.
If you accept this solution, or if you have any other ideas in mind, please feel free to contact us via email to resolve the issue.
Our email address: [email protected]
Futario Team
The designs are stylish, sharp and lovely. I really appreciate the quick and responsive customer service too. It makes such a difference! These designs bring back such depth to clothing that has been missing.
Futario 回复2026-01-05
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The clothing is very good quality, and the delivery was excellent with no delays. I loved it.
Futario 回复2026-01-06
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I ordered a product from them that did not meet my expectations. WhenI reached out to them, they responded immediately with an apology and return/replacement options. The replacement was absolutely beautiful. It was a colorful tweed blend, with a tailored cut, and beautiful craftsmanship. The product was classy and the material was exceptional considering the price point. I will continue to do business with them, and highly recommend their products.
Futario 回复2026-01-04
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I inquired about returning a dress and was told I will be responsible for the cost of the return, taxes and custom fees.
Had I know this when I ordered...no way! I would have passed!!
Futario 回复2026-01-04
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
Speedy response to any questions! Friendly customer service.
LOVE their clothes!
Futario 回复2026-01-04
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
This is a scam company. The blouse I ordered doesnt even match the picture. I asked how to ship it back and they offered me a free item, then they sent and email telling me I'd have to pay for customs, shipping etc.. not giving clear descriptions on how to do all this. I will be opening up a paypal case against them. BEWARE this is a CHINA RIP OFF so called company with lots of bad fake items. I never would have bought anything made in China so they hide this information on their page.
Futario 回复2026-01-04
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
I have been shopping with Futario for a few years now, and their customer service specialists are always helpful and respond quickly. Styles are modern and elegant, and the quality, for the most part, has been excellent. The shirt was a little stiff, and I needed to exchange it for another, as the collar was not what I was looking for. Shipping does take a little longer for items that are not in stock.
Futario 回复2026-01-04
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The dress was way too big and I am trying to return it.
The company have come back to me asking for:
your relevant body measurements (e.g., height, weight, chest, shoulder width) would also help—we’ll keep this info confidential.
Could you kindly share with us which store you purchased similar items from before, as well as the size that fit you well?
I feel this is an invasion of privacy and an attempt to put me off trying to return the item.
Appalling service!
Futario 回复2025-12-31
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
Never received the item ordered but they did charge my credit card the day order was placed. When I made an inquiry to a AI bot no less i was told item was out of stock. So sorry. Would not place an order for a replacement felt scammed.
Futario 回复2025-12-29
Hello, while processing your refund, we discovered a problem with your account. Please contact us at[[email protected]]so we can process your refund as soon as possible. Thank you for your understanding and cooperation!
Cute clothes, difficult to return…they sent me a complimentary replacement!
The vest is very cute. I also ordered the corduroy pants and the zipped white blouse. They don't fit as expected, and it is very difficult to make a return or exchange with Futario.
UPDATE: after much back and forth, I gave up on returning, and THEN, the sent me something I had in my cart for FREE. I guess it’s just difficult for them to accept returns. I WAS VERY HAPPY WITH THIS COMPROMISE! Thank you, Futario!
Futario 回复2025-12-30
We sincerely apologize for the unpleasant shopping experience. Please send the specific issue to our email address[[email protected]], and one of our customer service representatives will contact you to resolve your problem. Thank you for your understanding.
I ordered a dress that was advertised as 24 hour delivery in October 2025. This is now December 2025 and have yet to receive the address that I paid over $100 for. No one reaches out I have not gotten a refund nor have I gotten my dress do not order from this company.
Futario 回复2025-12-29
Dear customer, we sincerely apologize for the unsatisfactory shopping experience! We are eager to address the issues you reported, but we cannot proceed without locating your order. Please kindly send us your order number through [[email protected]], and we will prioritize handling your request to provide you with a satisfactory result as soon as possible. Once again, we apologize!
Great product and great customer service. I was skeptical at first and then pleasantly surprised at the service I received when 1 item didn’t fit me. I have sent your website to several friends when they saw pictures of me in one of your dresses.
Futario 回复2025-12-29
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
the jacket I received was NOTHING like the one shown in the photo and that I thought I was buying. differen textile and shape. a real scam!
Futario 回复2025-12-29
Dear Customer, we sincerely apologize for the unsatisfactory shopping experience! We are eager to address the issues you reported, but we cannot proceed without locating your order. Please kindly send us your order number through [[email protected]], and we will prioritize handling your request to provide you with a satisfactory result as soon as possible. Our apologies once again!
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Amazing customer service!! I love my blazer that I ordered!
Futario 回复2025-12-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
This company is real scam!! I ordered 6 dresses and only one came and it was horrible quality and i waiting now for two months more and they did not send me the rest still. I wrote to them whats happening and where are my dresses and what they told me WE DONT HAVE THOSE DRESSES NOW. Its like are you serious You charged me for 6 dresses over 600$ and you dont have the items:?!!! Thats so stupid and only scammers would do that! And the keep sending me emails that they dont have my items but i can pick other clothes they have and i told them many times if you dont have my items then i want my refund and they keep sending me emails that i should choose other items instead!! This is so scam company!! They just keep your money and dont care at all about customers!! Lyers
Futario 回复2025-12-22
Dear customer, we sincerely apologize for the unsatisfactory shopping experience! We are eager to address the issues you reported, but we cannot proceed without locating your order. Please kindly send us your order number through [[email protected]], and we will prioritize handling your request to provide you with a satisfactory result as soon as possible. Once again, we apologize!
Terrible material, not like the photos.
Buyers beware!
Futario 回复2025-12-23
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
