I ordered on Dec 12, 2025. It is now February 16 2026. I have sent two emails, asking for a dispatch date estimation, and both times the reply was: "We will let you know ASAP". This is unacceptable of any store, to be two months late and unable to give an estimated date of dispatch.
Futario 回复2026-02-20
We are truly sorry to hear about your long wait and the frustration this has caused you. We understand how unacceptable this experience has been, and we sincerely apologize.
After checking our records, we can confirm that your order was successfully delivered on February 27, 2026. If you still have not received your package, please contact us directly via email with your order details, and we will immediately investigate this further for you.
Thank you for your understanding, and we hope to resolve any remaining concerns for you as soon as possible.
Futario Team
TERRIBLE experience . Ordered 1st of Jan . They never notified me that is was out of stock & wouldn’t be getting item back in . If I would not have reached out I would have never known . They said pick an exchange . I don’t want an exchange I do NOT want to do business with them . Told them I want a refund . Have sent 5 emails. That was 3 weeks ago I started. No reply or refund yet.
Futario 回复2026-02-20
We are truly sorry to hear about your disappointment regarding the out-of-stock items. We understand how frustrating this experience must have been, and we sincerely apologize for any inconvenience caused.
After checking your order, we can confirm that both of your orders have been fully refunded to you. The funds should now be returned to your original payment account. We always put our customers’ satisfaction as our top priority and have done our best to resolve this issue for you.
If you are now satisfied with how we handled your problem, we would greatly appreciate it if you could kindly consider updating your review. Your support means a lot to us, and we hope to have the opportunity to serve you better in the future.
Thank you so much for your understanding and patience!
Futario Team
This company is a scam. I ordered two shirts for over $200 back in the beginning of December and received one which isn’t even really what the description was in the ad. I have sent them numerous emails trying to find out when the other shirt would be shipped and I get nothing in return. Do not order from this company. They are not legit.
Futario 回复2026-02-20
We are truly sorry to hear you are disappointed with your order and our service. We take your feedback very seriously and would like to clarify a few points.
Upon checking our records, we did receive your email and promptly replied to you. We have been waiting for your response ever since. We recommend checking your spam or junk folder, as sometimes our replies can be filtered there.
We understand the item you received did not match the description, and we are happy to offer a replacement for the shirt you received, as well as arrange for the missing shirt to be shipped to you as soon as we hear back from you.
Please check your email (including spam/junk) for our previous message, and reply to us directly so we can resolve this for you immediately.
Thank you for your understanding, and we hope to make this right for you.
Futario Team
Good correspondence and generosity if there was a…
Good correspondence if there was a problem
Futario 回复2026-02-14
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I ordered 2 tunic-type coats from Futario based on ads I saw on Instagram. I am a frequent impulse shopper, and am occasionally disappointed with some vendors. This is NOT the case with Futario! I received both coats quickly and they both fit exactly as described and I have received many compliments. I will happily buy from them again.
Futario 回复2026-02-13
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The ordering process was easy, the pictures were clear and a size chart was available. The package arrived within 2 weeks. The dress was exactly as pictured. Great quality of material and stitching. Size was true to size.
Futario 回复2026-02-13
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The merchandise I paid for is also On Mamzon for a fraction of the price! I just feel I should get a refund! And the delivery was late!
Futario 回复2026-02-20
We are sorry to hear you are disappointed with the shipping speed and pricing of your order.
We have tried to locate your order using the information from your review, but we were unable to find a matching record.
To assist you properly and address your concerns, please contact us directly via email [[email protected]] with your order details. We will respond promptly and do our utmost to help resolve any issues.
Thank you for your understanding.
Futario Team
Stunning waistcoat/vest! Great quality!
Outstanding customer service! I will definitely be buying from this store again! One very happy customer!
Futario 回复2026-02-13
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I never order clothes online, because my size varies with each designer. I bought 3 different blouses from Futario & all 3 didn't fit properly. I contacted them back about the problem & they were so easy to work with on the exchange. They gave me the confidence to trust ordering from them again. Also the suburb quality of each blouse exceeded my expectations!
Futario 回复2026-02-13
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I love the quality of the product I received. The detail and stitching is well done! Customer service has been very easy when I had questions. I will definitely order from them again soon!
Futario 回复2026-02-12
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Won't order anymore unless exchange/refund process changes
Placed an order January 2nd of this year, and didn't like a couple of items in the order. Reached out for a refund, but they want you to select replacements. I received one REPLACEMENT item, but not the other, which still hasn't arrived despite texts to their customer service. To be honest, the products I kept were really nice; I just wish they would have an honest exchange/refund process as they now owe me for the one item they won't take back or refund, and no replacement is in sight here after this back and forth. As of now, they have lost me as a customer. DO BETTER WITH EXCHANGES AND REFUNDS, FUTARIO - AND I WILL BUY FROM YOU!
Futario 回复2026-02-20
We are sorry to hear you are unsatisfied with the product and our return policy.
We have tried to locate your order using the review ID, but we couldn’t find any matching record.
Please contact us via email [[email protected]] with your order details, and we will assist you and resolve your concerns as soon as possible.
Thank you for your understanding.
Futario Team
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I am very pleased with the quality and the customer service of this company. I have ordered a few times now, and the products are the same quality as the pictures, the fabric is quality fabric and the patterns are the same as the photos. I have been ordering small, which is what I always buy, but my most recent order had two very tailored jackets that were too small for me. I saved the packaging from one to do the return, but didn’t have my original packaging from the second one. So I thought I was going to have difficulty exchanging them both for larger sizes. I was very pleased to find out that they are going to do the exchange for both of them for no charge to me. I highly recommend this company for great customer service, style and quality.
Futario 回复2026-02-11
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Hey All !! Just wanted to say Futario has been wonderful to buy from. They rally helped with proper sizing. We bought 2 sizes in a few products, it was very easy to exchange & return. The quality was wonderful. The items are as shown. We really appreciate all they have helped with and will certainly be adding more Futario to the wardrobe !!! Cheers, JMM & Kirk
Futario 回复2026-02-11
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The product I ordered from Futario ended up being smaller than I anticipated it to be. Their customer service quickly responded to my exchange inquiry and will be sending me a bigger size without even needing me to return the first one I got. I am looking forward to the new product arriving. Thank you so much, Yolo!
Futario 回复2026-02-11
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I would not even give this company a 1 star!
I ordered something for my wife on 6th January and now 5 weeks later no sign of the goods or even a email. Dreadful communication. What's happening?
Futario 回复2026-02-20
We are sorry to hear you have not received your order.
We have tried to locate your order using the review ID, but we were unable to find any matching record.
Please contact us via email [[email protected]] with your order details, and we will assist you to check and resolve this issue as soon as possible.
Thank you for your understanding.
Futario Team
It’s been almost 2 months. I have not received my product. I emailed them contact them and all they do. Send me around in circles stay away.
Futario 回复2026-02-20
We are sorry to hear about your disappointment regarding the out-of-stock item.
After checking, we found that a case has been opened for this order, so we are unable to process the refund directly at the moment.
Could you please let us know if you have a PayPal account?
For further assistance, please contact us via email [[email protected] ]with your order details.
We will help you resolve this as soon as possible.
Thank you for your understanding.
Futario Team
I am coming back to provide an update to a previous review where I gave citation 3 stars I am updating my review to reflect how my issue was resolved. First the company reached out to me promptly and offered a resolution, that would provide me with the ability to receive compensation for my experience and an explanation for the delay. My item did finally reach its destination, their packaging is top tier 10/10 the quality of the garments material feels lux. The only reason why I did not give 5 stars is because I’m still waiting on possibly a discount on my next purchase due to the delay, inconvenience and the need to post a review that required customer service follow-up.
I will definitely order again, their clothes are unique and not overpriced.
Futario 回复2026-02-10
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I am very happy with the quality of the blouse. The fabric is beautiful fabric, true to what is in the pictures online and the sewing is perfect. I highly recommend.
Futario 回复2026-02-10
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I have purchased several items and I’m always satisfied with the quality and esthetics of the items. Customer service is a breeze and exchanging items is easy. Recommend 10/10
Futario 回复2026-02-09
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
