Another one that falls for a Chinese scam store. I ordered a dress on December 2nd 2025 to take a Christmas photo. I pay around $160 to this scammy store. Today is Feb 9th and I have nothing. I have emailed several times and they said my order is being custom made and then that it is on the way. I tried to get a refund but that goes nowhere. Simply, I’ve been robbed! Stop ordering from these Chinese scam artists.
Futario 回复2026-02-09
Sincere apologies that you haven’t received your order yet! We’re unable to locate your order with the review ID alone, please contact us via our official email [[email protected]] with your order details—we’ll track the shipment and resolve this for you promptly.
Futario Team
The Customer Service at Futario was impressive. I received quick replies to my emails and was helped every step of the way in accomplishing an order to replace the items that did not work for me. I was completely surprised that they allowed me to keep all the items that were in my first order that did not fit. I was able to share them with my sisters who truly appreciated the clothes. Thank you Futario !!!
Futario 回复2026-02-09
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Customer service is amazing! They responded right away and resolved my problem better than I could have imagined… and these clothes.. beautiful and amazing quality ❤️
Futario 回复2026-02-09
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Tong was great with helping find a solution for a blouse that I ordered that was too small for me. I’m looking forward to receiving the size that fits.
Futario 回复2026-02-06
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I ordered two items but only received one. I had to send many emails and open a PayPal dispute to get the issue resolved. On the positive side, the product quality is good and looks exactly like the photos.
Futario 回复2026-02-06
We sincerely apologize for the frustration the shipping delay brought to your shopping experience—this is far from the service standard we strive to provide, and we’re truly sorry for the inconvenience caused. We note this issue has already been resolved through the dispute process, and we hope this hasn’t dampened your opinion of us entirely. For any concerns you may have with future orders, we’d kindly recommend reaching out to us directly via our official email first; we’ll respond promptly and resolve your issues efficiently to ensure a smooth shopping experience for you. Thank you for your understanding and patience.
Futario Team
They were courteous and professional in every way. Will continue shopping. Every thing I have ordered in clothing is well made with flare and very classy. Thank you! I will continue shopping with Futario
Futario 回复2026-02-06
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I placed an order on January 21, 2026 and to this day (February 5, 2026) I did not heard back from FUTARIO regarding my shipment. Order # Fa80951 for a total charged to my credit card for $99.00. WHERE IS MY ORDER OR RETURN MY MONEY BACK TO MY ORIGINAL FORM OF PAYMENT
Futario 回复2026-02-06
We sincerely apologize for the frustration caused by the shipping delay and the issue of your refund not being received—this is absolutely not the shopping experience we want to deliver to you. After a thorough check, we confirm that your refund was successfully processed on January 30th. If you still haven’t received the funds, we kindly suggest contacting your bank for further verification, as bank processing may take a few business days in some cases. Thank you for your patience and understanding, and we’re sorry again for the inconvenience brought to you.
Futario Team
Beautiful clothing at a great price. Customer service is excellent.
I recently ordered two jackets from Futario, and I was absolutely delighted when they arrived. They are truly beautiful pieces. Upon trying them on, I noticed the arms were a bit tight, so I reached out to customer service to request a larger size. The initial response took a few minutes, but once I had a live agent, the resolution was fast and effortless, and they promptly arranged for the exchange.
I genuinely love my jackets. Their unique designs set them apart from anything you find in regular stores. I’m confident I’ll receive many compliments when I wear them to business meetings, and I also look forward to styling them casually with jeans on weekends. What I appreciate most about Futario’s styles is their versatility, as they seamlessly adapt to different occasions depending on how you wear them.
Thank you, Futario, for such a fantastic product and excellent customer service!
Futario 回复2026-02-06
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The customer service is excellent. I was attempting to return an item that did not quite fit my proportions and they are sending me something in return that I have had on my wish list. No hassle, no return of the item. Who does that?! Also, the other 2 pieces I have received from this company are outstanding. The stitching on the jacket looks like it has been individually tailored, and the zipper quality on both the shirt and the jacket is durable and substantial. My new favorite company!!!!
Futario 回复2026-02-06
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
This store operates in a way that is completely unacceptable.
I placed an order on January 10, 2026. For almost a full month there was no shipment, no tracking number, and no meaningful communication. When I contacted customer support, I was repeatedly told to “just wait” with no timeline and no proof that the order had even been processed.
After nearly four weeks of waiting, on February 4, I clearly stated that I no longer needed the item and demanded cancellation of the order before shipment.
Despite this, they responded that the order had supposedly already been shipped — again without providing any tracking information. The package then arrived the next day. This strongly suggests the item was shipped either at the very last moment or after my explicit cancellation request.
The item was no longer needed or wanted. Nevertheless, the store now insists that I must pay return shipping costs, even though the delay, lack of transparency, and failure to cancel the order are entirely their fault.
This is not a shipping issue. This is a business that ignores cancellation requests, withholds tracking information, and shifts financial responsibility to the customer after their own mistakes.
This behavior borders on deceptive and should be a serious red flag for anyone considering ordering from this store. I strongly advise avoiding it.
Futario 回复2026-02-06
We sincerely apologize for the disappointment the shipping delay has caused you—this is never the shopping experience we want for our customers. We’d like to clarify that our standard shipping time for orders is 8 to 10 business days at the fastest, so it’s impossible for us to arrange the shipment only when a cancellation request is made. Unfortunately, we haven’t been able to locate your order details with the provided customer ID. Could you please reach out to us via our official email [[email protected]] with your relevant order information? We’ll look into this matter in detail and resolve it for you promptly. Thank you for your feedback, which helps us optimize our service.
Futario Team
I am hesitant to give 3 star rating however, I did because I ordered clothing and while it took way too long to receive it I was pleased with my order, so I ordered again; I have received no shipping notification through Shop and it’s been over 2 weeks. This experience landed me here checking reviews; I’m surprised to hear about issues with quality due to the items that I received to be of good quality. My disappointment came from not receiving my items in a timely manner I had to pivot, find and buying something else to wear to the rodeo. Needless to say I could have looked better thank God I have style and pulled an outfit together that still worked.
I am hopeful that I will receive my blazer soon and that I will love it like the blouse and vest I ordered. If not I will be back and update my rating and review.? Thanks to all of you who shared your experiences, both good and bad.
Futario 回复2026-02-05
We sincerely apologize for the delayed delivery of your order and the unpleasant shopping experience this has caused you—this is never the service we aim to provide for our valued buyers.
After a thorough check with the logistics company, we learned that the delivery was hindered because the courier could not obtain the access code for your address. We take full responsibility for the inconvenience caused by this delivery issue, and we are willing to provide a compensation as a sincere apology for the delay.
If you accept our compensation plan and the issue is resolved to your satisfaction, we would be extremely grateful if you could consider updating your review. For any follow-up communication about the compensation or the delivery issue, please contact us via our official email: [[email protected]]. Our team will reply to you promptly and solve all your problems with the utmost sincerity.
Thank you for your understanding and patience. We look forward to your reply and the chance to make up for this experience for you.
Futario Team
had a very positive experience with this company. Their customer service is excellent — very professional, responsive, and supportive. The return process was extremely easy and hassle-free, and they truly helped me throughout the process. The quality of their products is great, and the materials are excellent. Overall, I am very satisfied with both their products and their support and would highly recommend them.
Futario 回复2026-02-06
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The clothing is cut way too small. It’s complicated to return and expensive. They ask alot of questions I have not reviewed one if the three tops I ordered and they haven’t credited it. Beware. It’s a semi scam
Futario 回复2026-02-04
We’re really sorry for your bad shopping experience—both the size issue that led to your dissatisfaction with our return policy and the missing item are our bad, and we apologize for all the hassle caused.
We tried to find your order with your review ID but didn’t get the relevant info. Could you please reach out to us at [[email protected]] with your order details? We’ll sort this out for you as soon as possible.
Your feedback is super important for us to improve. Thanks for your understanding!
Futario Team
I found the replacement process fluid and accommodating. The jacket was too small, I picked another and it was shipped the same day. It's nothing like great customer service! Thank you for the generosity and care.
Futario 回复2026-02-04
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Soooooooo sexy‼️‼️‼️
I love it so much....my husband and I went out tonight in Denver and all eyes were on this shirt💕💕💕💕💕💕💕💕
Futario 回复2026-02-03
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Their customer service is top notch!!!! I will gladly recommend this store 100%.
Futario 回复2026-02-03
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I absolutely love the quality of clothing and customer service!
I absolutely love the quality of the clothing! I have ordered at least 5 items and thrilled with all items. The customer service team is also amazing, I ordered the wrong size in an item and they replaced with the right size and allowed me to keep my original purchase which will be a great gift for a friend of mine! Kudos to an amazing company, I will remain a loyal customer!
Stacy
Futario 回复2026-02-03
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Everything that I ordered was made of quality fabrics and well crafted. So, you can imagine my disappointment when everything was just a little too snug. There isn’t much, if any, stretch so I recommend for everyone to size up. When I reached out to inquire about sizing up, the response was quick and professional and resolved all of my sizing issues. I am super excited to receive the upsized tops and jackets.
Futario 回复2026-02-02
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
First time I ordered from Futario I was super excited however unsure of my size. My mother loves the clothes and always recommended I size up. I ended up ordering three beautiful peices and they were all too big. Well I called Futario the next day expecting return process to be pretty extensive. In the end they shipped me the sizes no fee nothing and I could keep the other sizes. Amazing! I was so thankful. So many places make it so difficult to return. ❤️
Futario 回复2026-02-02
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
