The customer service is very excellent I ordered a few very beautiful pieces and they did not fit as my normal size. They are correcting it right away for me. The material and quality is so beautiful. I cannot wait to order more peices after realizing my correct size.
Futario 回复2026-01-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
There is no listing to return an item that did not meet customer satisfaction. I have contacted customer service. Waiting for a reply.
Futario 回复2026-01-26
Sincere apologies for the unpleasant experience related to our return policy that left you dissatisfied—we take your feedback to heart and truly regret any frustration this has caused. Our customer service team strives to respond to all inquiries within 24 hours on working days; for messages received on weekends, our reply may be a little delayed as our team operates with adjusted hours during that time. We kindly ask for your understanding and patience in this regard, and also recommend checking your email spam or junk folder, as our responses may occasionally be filtered there by mistake. If you haven’t received our reply yet, please rest assured we will follow up on your issue promptly once we return to work, and we will do our utmost to resolve your concerns with a satisfactory solution for you!
Our email: [email protected]
Futario Team
Such amazing quality and the dresses are so beautiful and the flow when you walk is amazing as well!!
I did use customer service and they answered all my questions within 15 minutes. I give you 10 stars really!!
Futario 回复2026-01-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I have ordered 2 jackets from the site and was very pleased with the first one. The second one didn’t look like the picture on the site so I reached out about a return. I had a response in less than 24 hours and they were so easy to work with. Great customer service from start to finish! I will buy from them in the future.
Futario 回复2026-01-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Ladies...the exchange process was so smooth and enchanting, At first I just knew I would be frustrated because I am usually communicating through emails, but Futario! OMG, They made this exhange so seamless! The process was soooo intimate I thought this can't be real. Yasss ladies they are the BESTEST! The quality of the items purchased are fascinating for the price. I really am enchanted with the styles and the engagement of their service.
Futario 回复2026-01-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
We ordered an item an it was too big. Ella helped me so much!! She sent the correct item an expedited it to me! Customer service was on point and in today’s world that’s so hard to find!! Thanks Ella!! You made my week!! 10 stars!!!!!!!!!!!!!
Futario 回复2026-01-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I love the quality of the coat. The material is nice and thick and keeps texture. The fur is rich and full. The sleeves could be longer. I have short arms and they fit just right. I love the length. I am 5'11" and it's long enough for me. I love that inside got lining . Shipping could be faster
Futario 回复2026-01-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
i am truly blown away with the quality and beauty!
i am truly blown away about the quality of this blouse that i just received! it has totally exceeded all of my expectations! its is stunning. it is the to size and fits perfectly. i absolutely love it (and so does my husband!) and i plan to order more clothes from Futario!
Futario 回复2026-01-23
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Complete fraud! I order 4 items. Two came in and were nice. Two were out of stock and I asked for a refund. Literally 50 e-mails asking me to pick another item, offering discounts, etc. I finally said OK and picked another item. Now I keep getting e-mails asking me for a link. Why did I get sucked in by Chinese fraud?
Futario 回复2026-01-26
We sincerely apologize for the great disappointment and inconvenience the product out-of-stock issue has brought you—this is absolutely not the shopping experience we want to deliver to our valued customers, and we take your feedback to heart with the utmost attention. We’re more than willing to process a full refund for you to make up for this unpleasant experience, and we’ve immediately and carefully checked our entire order system using your review ID to locate your purchase records and follow up on the refund for you at once. Unfortunately, we haven’t been able to find any matching order information so far, which prevents us from directly resolving this issue for you as we wish. Could you please kindly contact us via email at your earliest convenience? Once we receive your message, our after-sales team will prioritize handling your matter, verify your order details quickly, and process the refund for you without delay, working out a satisfactory solution for you as soon as possible. We truly appreciate your understanding and patience, and we’re eager to make this right for you!
Our email: [email protected]
Futario Team
My husband bought a jacket from Futario that I fell in love with from their online website. We didn't receive it until after Christmas but it didn't fit right nor did it look quite like the picture. The collar didn't lay down flat either. When I contacted customer service they at first said that I was outside the return window. I asked if they would consider an exchange and they agreed! They even said I didn't have to return the jacket! Best customer service I've ever dealt with! They responded immediately!
Futario 回复2026-01-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
DO NOT ORDER FROM THIS COMPANY!!! ONE STAR IS TOO MUCH FOR THEM. ORDERED A JACKET WHICH DID NOT FIT PROPERLY. REACHED OUT TO CUSTOMER SERVICE FOR EXCHANGE/REFUND. WAS TOLD TO KEEP THE JACKET & TO PICK OUT A SUBSTITUTE, WHICH I DID. EVERY TIME I CHOOSE SOMETHING, THEY ASK ME AGAIN TO PICK OUT SOMETHING ELSE. ALSO, ORDERED A BLOUSE A DAY AFTER I ORDERED THE JACKET. NEVER RECEIVED NOTIFICATION THAT THE BLOUSE WAS NOT IN STOCK. AGAIN I WAS ASKED TO PICK SOMETHING ELSE. I TOLD THEM TO CANCEL THE ORDER SINCE IT WAS NEVER SENT! THIS HAS BEEN A DAMN NIGHTMARE! THEY KEEP SENDING ME EMAILS TELLING ME TO CHOOSE SOMETHING ELSE TO REPLACE THE JACKET & I KEEP RESPONDING WITH A DIFFERENT CHOICE BUT NOTHING IS HAPPENING. THIS HAS BEEN GOING ON FOR SEVERAL WEEKS. BECAUSE OF THE TIME DIFFERENCE, ASSUMING I'M COMMUNICATING WITH SOMEONE IN ASIA, IT TAKES DAYS TO GET A RESPONSE. I HAD TO GET MY BANK INVOLVED. NOT WORTH IT! SAVE YOURSELF A LOT OF GRIEF... DON'T ORDER.. THERE ARE PLENTY OF OTHER GOOD SITES OUT THERE... AND, BTW, THEIR MERCH IS A BIT PRICEY, SO YOU'RE NOT GETTING ANY BARGAINS.
Futario 回复2026-01-26
We sincerely apologize for the unpleasant shopping experience caused by the ill-fitting size and any inconvenience with our return policy—this is by no means the service we aim to provide for our valued customers, and we take your feedback extremely seriously. We’ve immediately and carefully checked our order system using your review ID to follow up on your issue and resolve it properly for you, but unfortunately, we haven’t been able to find matching order records so far, which stops us from offering the targeted solution you deserve in a timely manner. Could you please kindly contact us via email at your earliest convenience? Once we receive your message, our after-sales team will prioritize your issue, conduct a thorough verification, and work out a satisfactory solution for you as quickly as possible. We truly appreciate your understanding and patience, and we’re eager to make this right for you!
Our email: [email protected]
Futario Team
I just got my navy coat and I simply love it. So stylish and chic. When I wore it yesterday the compliments kept coming.
We have lost a sense of classy style in fashion for some years. Futario products are a reminder of what was and a fresh awakening to the return. I appreciate it sooooo much. Thank you!!! Please keep the designs and styles coming.
The customer service in help and response is so important too so that is a positive.
Futario 回复2026-01-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Great style looks like the photo online
Good pricing and quality
Futario 回复2026-01-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I'm impressed with Futario. Their customer service is responsive and highly professional. Concerns about my order were addressed promptly, and issues were resolved smoothly. The communication was courteous and not pushy. Shopping on their website is easy from start to finish. Also, their clothing is of good quality. I will definitely shop with them again.
Futario 回复2026-01-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Beautiful Top just my sizing off but no worries they took care of me and am able to return the wrong size and get the right one! Fast easy and def cool Reps to help ya! Good company and love the clothes! Thank you Debora
Futario 回复2026-01-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I placed an order on 12-19-25 and never received it. When I finally reached customer service after over a month with no communication, they asked me to choose other styles since those two were not available. I requested a full refund, and they said they would process it within 48 hours. What kind of company keeps your money for over a month with no communication on your order? I've learned my lesson not to order from them. Should have read the reviews here first.
Futario 回复2026-01-26
We sincerely apologize for the terrible shopping experience caused by the out-of-stock issue and our refund policy—this is far from the service we strive to provide for our valued customers, and we take your feedback to heart with great attention. We’ve immediately and carefully checked our order system using your review ID to follow up on your issue and resolve it properly for you, but unfortunately, we haven’t been able to find any matching order records so far, which leaves us unable to further assist you directly. Could you please kindly contact us via email at your earliest convenience? Once we receive your message, our after-sales team will prioritize handling your problem, conduct a thorough verification and follow-up, and work out a satisfactory solution for you as quickly as possible. We truly appreciate your understanding and patience, and we’re eager to make this right for you!
Our email: [email protected]
Futario Team
I am so very pleased with the jacket I recieved...quality and construction is outstanding and oh so comfortable. It does not come together in front to button, but I am willing to work with it. Thanks for letting me keep the jacket and for the replacement item. I am very satisfied.
Futario 回复2026-01-22
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
They quickly helped me with my return by sending me a different size without issue. I appreciate their quick assistance.
Futario 回复2026-01-22
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Customer service response has been excellent in process information and timeliness. Their communication has been concise and well phrased with options offered that have been sufficient to satisfy my issues and needs. The size I selected which was the same as a previous item ordered and loved, did not fit me. They have offered to send me a new item in the next size up with no questions asked. It's hard to beat that. I totally appreciate the attention and speed at which they have attended to my wishes to resolve this issue.
Futario 回复2026-01-22
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
