Grab（grab.com）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 310 条用户评价，属于商业服务分类，口碑较差。65% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、应用。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Customers frequently complained that customer support was completely unhelpful, making it extremely difficult to reach a real person when urgent problems arose. Reviewers also reported frustrating delivery delays, unreliable ride bookings, and unexpected extra fees and charges added by drivers during trips. Though some reviewers were not happy with major issues, a few other people felt that the application worked well for ordering food and booking rides during their travels. Consumers and passengers noted that certain drivers offered reliable transport, transparent pricing, and pleasant assistance throughout their journeys.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Grab Wallet/Grab Pay sucks. Don't ever use it to make payments. They will just throw you under the bus if there's an issue with the transaction. Ask them to file a dispute on your behalf, they will ask you to wait 3-5 working days then reply that you're on your own.
We have been in Vietnam for 3 weeks and Grab worked perfectly fine for us. We arrived at Hanoi Domestic airport just now (our last night) and after waiting for 15 min we could not get a ride into Old Town - so very disappointed!
Consistently cancelling orders during meal times because there are no drivers. A huge part of their business is being a food delivery company. People want to order meals at mealtimes. Customer Service is non-existent. Unfortunately, they have the monopoly since they bought out Nham24. Such a shame.
charged without service, no refunds Grab keeps charging me even when the service is NOT provided. Multiple times, the driver either never showed up or cancelled the ride themselves, yet my card was still charged. No refund. No proper explanation. Just automated replies and silence. What’s even worse: Grab has no problem taking cancellation fees, but somehow “forgets” to refund customers when the driver is at fault. This feels completely unfair and borderline abusive. I contacted support several times — same result every time: no refund, no accountability. Charging people for rides that never happened is unacceptable. I am now escalating this issue through my legal insurance because this behavior is simply not okay. Avoid if you don’t want to lose money for nothing.
Nowhere to actually seek assistance. Food arriving 30 minutes late with no option for any discount. Food outside in hot weather for 1 hour! It is not safe to eat….
We have been using GRAB Vietnam(Da Nang) for "taxi & restaurent food services" for 3 months during our travels. The ease & service of the GRAB App...for ordering & paying has been 100% good. All has been simple & easy. No surprises.
I'm not a fan of any app that pushes you in this or that direction, I'm old-fashioned perhaps, but I like to make my choices. Grab for food is not advanced, translations are bad, and it doesn't want to satisfy the customer, just itself. They don't even try. Cashless? NO!!! I want to pay with cash if I want to.
Grab Singapore: One of the most disgusting companies I have had the displeasure to be a ‘partner’ to. Don’t be fooled you’re not a partner. Partners don’t rob you up to 30% in broad daylight when you’re doing the heavy lifting. If anything happens during your Grab experience and mark my words; they will not protect you. If it’s inconvenient for them they will drop then gaslight you. The won’t bother hearing your side objectively and fairly. Their support staff is fake af and lazy because when it really matters, they will not be there to assist you. If anything, assistance to driver rider partners should be mandatory and non negotiable since Grab is taking a huge cut from them. ‘Successful issues’ resolved are probably just for show and a small misunderstanding which could have been resolved quickly. In a world of AI where AI is supposed to make jobs easier for us, I’m starting to believe their support and management staff are just test subjects for AS (artificial stupidity) with the way they handle things because they’re always referring to the AI assistance which usually doesn’t resolve the issues. And when we actually get in touch with a human staff, it’s even more disgusting how they act like they’re willing to do the work to resolve your issues but nothing happens. Just a bunch of lazy scumbags and keyboard warriors with a template to copy and paste to email with the illusion that issues are ‘resolved’. There is no room no hope for them to improve. They were terrible to their driver/rider partners 5 years ago and this hasn’t changed in spite of all the campaigns to improve experiences. Just a shameless public display of fake. If anything they’re enablers and have enabled the decline of good character in our society leaving the rot to fester; letting self entitled citizens to thrive and abuse the system. How does a company with terrible moral values and ethics be allowed to be up and running for this long? My recommendation to anyone who’s wants to be a merchant to this scum of a company: don’t. My recommendation to consumers: please look to other alternatives and their competitors. We can’t avoid misfortunes every now and then regardless of any daily decisions we make or choosing a platform to patronise but avoiding them will definitely reduce your chances of not having more bad days in a week and better for everyone’s mental and emotional health. Don’t take crap from anyone. And they should totally change their name to that: Crap. Phonetically similar. To consumers who have bad experiences with their respective Crap merchants of the services they use, I would like to apologise for myself and everyone’s behalf. Maybe we’ve just been bullied by our ‘partner’ for too long and some of us are suffering in silence and without realising, it has indirectly resulted in delivering unsatisfactory Crap services.
Drivers cancelled on me 3 times. One occasion driver was outside my hotel.
There is problems with the delivery quiet often in bangkok and it is very hard to contact grab so you basically do not get help. For example right now my driver just put the delivery on the street lol. Obviously someone took it away.
I was bkd for a grab cab w/pet. Driver arrived & refused to move as my dog got in & jump on seat. I pushed my dog down as requested but he refused to take me. If he’s so sensitive on dogs, he shouldn’t be signing on as a pet cab.
Overall a reason service did not like that the app indicated one price for drive to airport and then cab driver indicates another price which is RM9 more! The app should reflect correct cost and state if this includes toll or not so that individuals can decide whether to use cab driver or not!
Scammers!! Do not paid premium subscription that promises offers with discounts. After I did all the prices went up and I can't even use the codes. After contacting support they told me use the app for 14 days without offers!?? That's why I paid the subscription to use this offers for that time I am travelling.. Also be aware that prices are actually very high. You can take much better deals by just talking and bargaining with a taxi driver.
I had specifically bought the 1 month subscription to get a discount for when we go to the airport and it didn't work after selecting the discount. I contacted customer service who responded over 2 weeks later and closed the issue saying I hadn't selected the discount. Extremely disappointing. misleading advertising and poor customer service, except for drivers which we were happy with.
The grab motorbike drivers who sit across Daily Meat store in Kampot Cambodia racially slur foreigners. This behavior is just because of their fear,self hate and jealousy. I'm a white westerner,and I'm not responsible for people's skin color height or poverty.At the end of the day any foreigner can move out of Cambodia and spends his money where he is respected.And foreigners will deal with Cambodians the same way they were dealt with as a foreigner in Cambodia. Cambodia has become the 7th most racist country in the world because of these racists.They are the enemy of Cambodians before anyone else.They bring poverty a bad reputation and hate for all Cambodians.
Only in bangkok I experienced that the taxi driver could charge you creditcard single-handedly without your consent. The driver charged about 25% extra 10 minutes after I left the taxi. I will use Bolt the next time in bangkok. At other place I never had any issues
Regarding food order I didn’t make and I refused to accept, Grab promised to refund me fully after my complaint. I am guessing that Grab recognized that its app is not 100% error free or it appreciates my business. It’s a lie. Their refund never happened
Sides with scamming stores, refuses to refund for faulty products. Just a shame, use to be a great app that turned to shit.
Slow responce, My paylater unusable, when I tried to contact support, its getting nowhere, some sripted AI doesnt give any solution and its just worst, I have submitted report and taking forever, I am going to uninstall grab soon.
共 310 条符合条件的评价
Bolt
Uber
Gojek
Trip.com
Agoda
Booking.com
Shopee