Grab（grab.com）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 310 条用户评价，属于商业服务分类，口碑较差。65% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、应用。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Customers frequently complained that customer support was completely unhelpful, making it extremely difficult to reach a real person when urgent problems arose. Reviewers also reported frustrating delivery delays, unreliable ride bookings, and unexpected extra fees and charges added by drivers during trips. Though some reviewers were not happy with major issues, a few other people felt that the application worked well for ordering food and booking rides during their travels. Consumers and passengers noted that certain drivers offered reliable transport, transparent pricing, and pleasant assistance throughout their journeys.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Awful company -- needs to be shut down. -- Don't ever book a taxi thru Grab -- their system allows Taxi drivers to put ad-ons as much as they want and you get billed for it. When you make a complaint, Grab sides with the driver --> Grab = Zero integrity
I received an extremely small charge on my credit card from grab.com, and it was returned to my account the same day. I have never used or even heard of grab.com. I live in the US and have never been overseas. The fraud department said it is not unusual for scammers to charge a very small amount on someone’s card, return the amount into the account to test if the card holder notices such a small amount and activity. Pay close attention to your bank statements and report fraudulent activity, no matter how small or seemingly insignificant.
This app let me set up and wallet and put money in it. But it won't let me set up a PIN to access the wallet. There is a bug in the setup process on some Samsung phones. So now I cant use the app and my money is stuck. Customer service and help is pathetic. Avoid!!! If I could give this app no stars, I would.
My experience with Grab has been absolutely negative. The drivers are unprofessional, don’t know the roads, and often refuse rides. In many cases, they ask you to cancel the booking so they can charge more in cash. They rarely pick you up at the designated location, and if you cancel a pre-booked ride, Grab charges the full fare instead of just a small cancellation fee. Overall, a completely disappointing and unreliable service.
This is a SCAM site we every time we ordered taxi they would park far away from you…never come to your Location, which means your going around looking for the taxi then they add additional charges blaming you for being late don’t get scammed. The customer service is dead ears. Thanks
If i could give them a solid 0 I WOULD. Dont recommend using cash since drivers can’t even earn back 700 but . Rude mannerless drivers &over charged me 50 bhat extra . Contacted customer service and they were unapologetic and unhelpful and gaslit me although i provided a solid proof of how i was overcharged . Bad drivers bad customer service bad
The wait was ridiculous over 1/2 hours. We even cancelled one as it was taking so long. The seconds no different driver rude. Blamed google but is a local and where we were is very common. We were in a premium not just a normal. Service non existent I think in Singapore from now I am going to revert to the RELIABLE taxis!!
Extremely Disappointed with Grab’s Customer Service I had a terrible experience trying to raise a dispute for an installment payment I made through Grab, after the merchant company shut down. When I contacted Grab customer service, I was repeatedly told that Grab is “just a payment gateway” and therefore cannot cancel or terminate future payments. That explanation makes no sense, if Grab is the platform facilitating the payments, how can it claim to have no control over what goes in and out? I even tried to escalate the issue through my bank, since I used my bank card to make the payment via Grab. But when the bank requested supporting documents to process the dispute, Grab refused to cooperate. As a result, my dispute was rejected, and to make matters worse, Grab blocked all my payment methods on their platform. If this is how Grab handles serious issues, by deflecting responsibility and refusing to assist customers, then I’m done. I won’t be supporting Grab anymore in the future.
Disappointed with GrabMart (Jaya Grocer) Delivery Experience I regularly order office pantry supplies through GrabMart (Jaya Grocer), but almost every time, I end up being scolded or complained to by the delivery riders about the number of items they have to carry on their bikes. From their perspective, I should have selected a car for the delivery, but the problem is, there’s no option for me to choose the type of vehicle during checkout. I even contacted Grab support during one of my orders to request a switch from bike to car, and I was told that the system automatically assigns the appropriate vehicle based on the order size. If that’s the case, why are riders still being assigned large orders they clearly find difficult to handle? I understand the riders’ frustration, but if they choose to accept the order, it’s unfair to take it out on the customer. I hope Grab can improve this process, either by giving customers the option to select a vehicle or by ensuring that large orders are only assigned to cars. No one should be made to feel bad for placing a legitimate order.
Food delivery rider carried no change, and then failed to return change after assuring me he will change note, grab reimbursement was less than amount rider had taken, can only use one voucher per transaction, what a pile or garbage. Terrible app, awful customer service, considering they take 30percent of the TOTAL COST for themselves you’d think they would at least make the effort with their customers. Disappointed absolutely.
Grab bought over Chope. In their marketing emails, they claimed that any unused Chope Dollars will be transferred to the new Grab Dine Out. It has been almost a month since Chope ceased operations. But I still don't see my Chope Dollars being transferred to my Grab account. I sent several emails, one each week to follow up, any NOBODY BOTHERS TO REPLY!!! Grab sucks! You think you want to monopolize the market? With that kind of customer service??? Dream on!!!
This is related to Grab Cambodia. In all my 40 years, I have never had to deal with more incompetent people. There is absolute ZERO customer service to comment on. If you're in trouble / have an issue - good luck to ya. You're on your own. Apart from that, their drivers have no business being on/behind the wheels of any vehicle. They shouldn't even be allowed to play with toy cars. This company is the great curse of Cambodia, worse than the Chinese, and that should tell you everything you need to know.
You all are criminals and should be put in jail.
Because of mobility issues, I’m a frequent user of grabs food delivery. They do a terrible job predicting the ETA. Most annoyingly, the ETA keeps changing as you prepare yourself to receive the delivery. For example, tonight I ordered food from a restaurant that is only 90 seconds away from my home. I got the notification that the food was on its way (out for delivery ) and would arrive by 7:15 PM. Just before 7:15 PM, I was notified that the food would arrive at 7:25 PM. At 7:24 PM I went to the drop off point And waited. And waited. And waited. Finally, well after the specified ETA, I got a notice that I’d have to wait 15 minutes more. Going back to the food drop off point, I received another notification that it would be five minutes more. Except for the fact that I am in a wheelchair, I could have walked to this restaurant in five minutes, yet it is taking approximately 45 minutes for it to arrive here by motorcycle. Unacceptable. This is a too frequent occurrence. Once the delivery is on the motorcycle, Grab should have a pretty good idea of how long it’s going to take, particularly when the Restaurant is 1 km away . What is the point of Pro providing an ETA when it is so rarely accurate?
This company is a disgrace. Drivers cancel continually without any action from Grab, they take a cash Demolis’s from your card even when drivers do not turn up, the can tripe the price of fares randomly whenever they want, and there is ZERO customer service. You spend so much time looking for help in the app and finally get to an automated useless app that solves nothing. There is no phone number and and email address. It is impossible to complain about a driver or the company without giving up hours of your day. It is an utter disgrace and shame on singapore. Comfort and Uber were great until uber was kicked out of singapore and comfort reduced in size. We are forced to use this awful substandard company.
Unsble to cancel an item weeks after it was viewed but still there and added to you bill. Help 'Center' is utterly helpless. Bring back FOOD PANDA to Phuket.
Multiple delays with food deliveries. One hour delays and then the restaurant cancels. We are hangry. Deleting this app forever. Not once, not twice but three times at least!
I’ve been a loyal Grab user for the past seven years since I moved to the Philippines. But today’s experience was truly disappointing. My assigned driver kept texting and delaying for more than 30 minutes, never moved from his spot, and gave no proper update. After all that waiting, he suddenly canceled the trip. Now I’m late for an important birthday party, and I had to book another ride and wait another 20 minutes — standing on the street, completely inconvenienced. Honestly, I don’t even mind waiting if the driver is really on the way. But what’s frustrating is when they pretend to come, waste your time, and cancel at the last minute with no accountability. Grab used to be reliable, but now it feels like the service keeps going down. Drivers cancel anytime they want, and there’s no proper system or action from Grab to protect passengers. At this point, even regular taxis sometimes feel like a better option. Grab, please do better. Loyal customers deserve respect and reliability.
The prices are ridiculous for a grab. Normally at 20 dollar taxi ride and they charge almost 50 dollars because it is a Friday night. I use Gojek which was half the price. Grab is getting overrated and overrode taxi for different times of the day. I have been here for 12 years and they continue to use high rates for this taxi rides.
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