Most reviewers were let down by their experience overall. Customers frequently complained that customer support was completely unhelpful, making it extremely difficult to reach a real person when urgent problems arose. Reviewers also reported frustrating delivery delays, unreliable ride bookings, and unexpected extra fees and charges added by drivers during trips.
Though some reviewers were not happy with major issues, a few other people felt that the application worked well for ordering food and booking rides during their travels. Consumers and passengers noted that certain drivers offered reliable transport, transparent pricing, and pleasant assistance throughout their journeys.
The Singapore LTA must investigate Grab’s malpractices!
I booked last night an early 6am morning flight to Changi Airport but at 6am NO cab had been booked/was forthcoming. 6:07 am, still nothing. I had to cancel with the reason “NO FAB!!!”My long suffering brother-in-law had to drive me instead!! Pathetic GRAB!! Totally irresponsible there is no way while waiting for the cab to be booked could I contact Customer Service. This is absolutely disgusting and truly Grab’s way to profit off customers while giving zero customer service. The ministry of transport should investigate Grab’s pathetic standards and set up.
Every grab I have taken in Singapore has dropped me several kilometres from the desired destination.
I've pretty much been paying $20 a time to take a 30 minute walk.
Do not recommend these clowns at all.
The worst company I've ever dealt with, I've definitely deleted their app, they never resolved anything, DO NOT USE THIS APP,
I was taken to the wrong address. Walking 5klm to the correct address. In the heat, my friend suffered a heart attack because of this, THE worst company ever in my life,
I was scammed by a driver Choong Chee Kong in Malaysia Kuala Lumpur, his car number vjj3666, he dropped me earlier and said the price was 85, because of trolls, and when he went he finished the ride and the price was 72, so he scammed me with 13. The support only can offer compensation 15, but it can’t be used in another country, but the criminals like this person still working for the company.
horror, you are not save traveling with Grab.
I lost my iphone, provided all necessary infos know for the trip and grab denied since i need to provide informations which i simply do not have since my phone is in the car of the driver.
Absolutely nonsense we need to involve our lawyers and go to the police since grabis absolutely not helipng at any given point and it seems they support such situations heavily.
i just asked that they inform their driver to bring the phone which we track on "my location" to a grab pickup point.
Serious Service Failure: Unable to Log In for 5 Days
I have been trying to log in to the Grab app for the past five days without success. I have sent multiple emails to their support team but have not received any response. It is extremely difficult to get in contact with them, and the lack of customer support is unacceptable.
Grab were fine when they first started up but now I’m rapidly losing confidence in them. On my most recent journey, my driver drove like a lunatic and even got into a race with another driver who pulled in front of us on the freeway and slammed his brakes on. There could have been a serious accident. I complained to Grab but received no response. Don’t they care? They used to. I’ll be trying out one of their many competitors now. The loyalty scheme is now pretty worthless too.
Don’t use it unless you’re going to order food or car and believe you will have no hassle, and definitely do not sign up to their GRAB UNLIMITED BS.. full of promises that they don’t deliver, all hidden white text behind layers of misleading TOCs, lucky for them it’s SEA so they can pay lawmakers and create a facade of ‘I did warn them’. For example their trip discount for grab unlimited member doesn’t work.. (you need 50 grab coins) even though it says under member privileges before you subscribe ‘free 10% discount for hotels made on trip’con — JUST PRESS REDEEM?!!!’ And Ofcourse in usual fashion the customer support is non existent, you’ll probably find gold searching around their useless AI copy pasta chatbot before you find an option to talk to an actual human, and even if you do you’ll be lucky to get any refunds within 2 weeks. More likely than not you’ll take a month, if you’re unlucky up to 6 months, by that point you’ll have to email them back and forth non stop otherwise they’ll just pretend like you’ve forgotten your refund request. Disgusting company to have in our country considering Uber and other competitors no longer operate here. All we have is one monopoly acting like a cartel.. shameful. Saw that it’s still not making any money since it’s startup inception. Hope it closes down. This website truly reflects grab’s actual reviews, the one on the AppStore is filled with either old reviews from when they were actually caring about their customers to gain market share from Uber and foodpanda, or just straight up bot reviews with no details. In hindsight this is why we can’t have monopolies, especially in B2C businesses
Issue With Grab Cash Balance Usage During Trip to Singapore
Subject: Issue With Grab Cash Balance Usage During Trip to Singapore
I would like to formally raise a concern regarding my recent experience using Grab Taxi during my trip to Singapore.
I have been a regular Grab user in the Philippines and have consistently used GrabCash without any issues. Topping up via local banks is a standard, reliable feature, and fares are automatically deducted from my GrabCash balance each time I use the service.
Before travelling to Singapore, I topped up a substantial amount in my Grab account to cover my transportation costs during the trip, as Grab also operates there.
Upon arrival at the airport, I took the Metro to the hotel, but on my way back to the airport, I booked a Grab taxi. However, upon reaching my destination, the driver requested cash payment, explaining that the booking was set to cash.
I informed the driver that I did not have Singaporean currency with me and that my Grab account had sufficient balance to cover the fare. Unfortunately, the driver refused to accept the payment because my GrabCash balance was in Philippine pesos.
Given that Grab is an international company operating in multiple countries, I expected that my GrabCash balance would be usable across regions, or at the very least that the app would clearly prevent or warn users from booking cash-only rides when traveling internationally. The lack of currency compatibility and clear guidance caused significant inconvenience, especially upon arrival in a foreign country.
I hope Grab can review this matter and improve its system to better support international travellers, either through automatic currency conversion, clearer payment settings, or more effective user notifications.
Thank you for your attention to this matter. I look forward to your response.
I have loved using Grab in Indonesia and have used their service either through food delivery or rides/cabs daily for the past 18 months. Today, I ordered food at 4.56pm, it arrived at 6.27pm cold and stale.
I have never complained previously but today, it was so annoying that I ended up requesting a refund. The order cost Rp 150100 and they offered me a Rp 25000 voucher.
Needless to say, I have expressed my disappointment in response and will be switching to use GoJek for everything now.
Terrible service. Don’t bother to reserve, they won’t be on time anyway.
Terrible service,They don’t deliver. No point in reserving a ride because they won’t show up on time and if you cancel and get one on the spot they charge you the full amount as penalty anyway. Stay away.Use Uber, Volt or anything else instead!
I've had several disappointing experiences with Grab recently. Drivers are often late, and the app sometimes shows incorrect fare estimates. Customer service is slow to respond, and issues are not always resolved efficiently. While Grab is convenient in theory, the reliability and support need a lot of improvement before I can fully recommend it.
GrabUnlimited 88 a year promo no one asked for, what a joke. Used once, account got suspended right away due to “abnormal activity”. Tf you talking about?! The most useless app anyway, good riddance. I’m being generous for giving you one star.
Grab has permitted the following practices that mislead and exploit customers:
Fake Reviews – By relying on a third‑party review company, Grab allows fabricated reviews to appear on its app.
Misrepresentation of Businesses – Grab enables business clients to upload deceptive food photos that do not reflect the actual quality or hygiene of their operations.
False Identities – Grab allows businesses to conceal or alter their real restaurant names, and even operate multiple “brands” out of the same kitchen. In Bali, many so‑called “restaurants” are in reality single individuals cooking from rundown, unsanitary locations while presenting themselves as legitimate establishments.
Grab knowingly tolerates these practices, deceiving customers for profit. The company earns more per transaction than its drivers, while promoting fake discounts to inflate internal metrics and perpetuate manipulation.
This is exploitation. Regulators and politicians must act, stop allowing large corporations to mislead and take advantage of citizens.
In Cebu, Philippines, I experienced two separate incidents of being denied a ride by Grab, which I suspect was motivated by my transgender status. Consequently, I have submitted a complaint to Grab. At the time, I was traveling to St. Nino Church in Cebu, Philippines to buy a baby Jesus. However, the driver stopped in the middle of the road and left his car in an unsafe position. Furthermore, the second driver took a route through narrow streets and returned me to my residence, declining to take me to St. Nino Church.But drove through slums and back streets.
Bolt
Uber
Gojek
Trip.com
Agoda
Booking.com
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