Hi Julie - Thank you for your review. We value your feedback and I can understand your concern about the black dress.
I took a look at our returns portal and I did not see that you had requested a return on this item. So, I've reached out to you via email so that we may handle this quickly for you. Please kindly check.
Warm Regards,
the Grae Cove team
Hi Serena -
Thank you for your feedback.
I'm very sorry that you had to wait several weeks. But, I've processed your refund. Please kindly check your email.
Please let us know if you have any further questions.
Warm Regards,
the Grae Cove team
Hi there,
I'm sorry that you felt that the order too longer than you were expecting and it wasn't the quality that you were expecting.
I took a look at your order and I do not see a return request. I've reached out to you so that we can get this handled quickly and efficiently for you. Please kindly check.
Warm Regards,
the Grae Cove team
HI Barbara -
I apologize for the delay in processing your return. I've processed your refund and reached out to you via email now. Please kindly check.
Please let us know if you have any further questions.
Warm Regards,
the Grae Cove team
Hi Sarah - Thanks for your review. I'm sorry that your returns process did not go as smoothly as expected.
I've processed your refund and sent a follow-up message. Please kindly check.
Please let us know if you have any further questions.
Warm Regards,
the Grae Cove team