Hi! 👋 We're Grae Cove and we’re stoked to meet you. Our mission is simple: create beautiful, premium essentials using sustainable materials to offer you a new kind of luxury living—and all at an exceptional price. Sound impossible? Well, we thought so too, until we skipped tradition and took matters into our own hands: crafting our goods with our own designers and crafters. Rather than designing pieces that are meant to be worn once, we’re designing lasting pieces using sustainable or natural fabrics from responsible and ethical sources. Our collections feature eco-friendly fabrics like linen that is certified OEKO-Tex Standard 100 in a number of carefully crafted designs truly made to last. The fabrics are 100% traceable European flax and woven in China. That's just one way we're #TheGraeWay. Best SellersNew ArrivalsDressesBeddingTopsBottoms🍃 All Linen, All Season LongComfy ChicPremium QualityEveryday Prices✈️ Complimentary Shipping30 Day Free ReturnsFree Shipping Over US$79.00Discover the Premium Linen You’ll Love For Life at graecove.com.
Written by the business, not verified by us.Grae Cove (graecove.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 74% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-11.
Literally can't even get to the website. It's blocked by an unavoidable pop-up to take a test on looksky. Absolutely horrible, was going to buy a dress but now I'll be looking else where. Will be telling my friends and family to avoid this unusable site
I have been unsubscribing from their email list every single day; yet I continue to receive emails.
Absolutely LOVE Grae Cove! I am blown away by their quality. It is rare something surpasses expectations, but the clothes are beautiful fabric, well made seams etc. Lovely and breathable for summer. Pay attention to their sizing charts. They have one for body measurements and one for clothing measurements. If you take proper measurements, you will choose the right size. I have ordered many items and never needed to do a return. Shipping does take awhile straight from factory in China but that cuts down cost with no warehousing apparently. I truly hope they are not about to go out of business because they have sales and no new items!
I bought 4 items. Two of which I really liked and kept. The other two just didn’t suit me and I started the return process. But it was so annoying. Instead of just processing the return they kept offering me deals and said “then you can gift the items to a friend or find another use for them”. Like, no. Just process my return. I won’t shop with them ever again as this process was so annoying. Still don’t have my money back
After initially having my order take far longer than I'd hoped to arrive, I was very happy with most of the clothes I'd ordered. However, for those clothes that I wanted to return, I received an offer of a discount to keep the clothes. I insisted I wanted a full refund. They processed this immediately, and told me to still keep the clothes. I've never come across a discount offer or been told to keep refunded clothes. A very sustainable option. Thank you
I placed an order for 3 dresses on 8/24. Two shipped quickly and arrived on 8/28. One did not fit at all, the other I was on the fence about, but wasn't going to make a return decision until I received the entire order. Went on vacation on 9/4, and when returned on 9/13 dress had arrived. Yay! Unfortunately did not fit. I reached out to Grae Cove on 10/9 to initiate a return, and was told that because my order had arrived on 9/6, I was outside the return window. REALLY? My order is delayed, I don't receive it in time for the vacation I ordered it for, I initiate it within the return window, and you won't honor your return policy by 3 days?! Geez, not a way to keep customers. Buyers beware.
I have bought from Grae Cove once and liked my purchases, however I am now receiving constant emails despite having unsubscribed several times. I have also sent emails which have been ignored. Please stop sending emails!
Appalling customer experience…great linen product. No phone number to call. Have followed guidelines to obtain return label. Emailed the customer service address 4 times now. After the first, I received a random value of £27.92 without a label. The return value is £39.99 and when I queried, I’ve not received any further comms from the company. So no idea what I should do? Really dreadful!
In a way I should have known better - I got advertised Grae Cove on instagram, and after seeing a linen dress that I fancied ordering to have in time for a holiday that seemed reasonably priced, I went ahead and purchased it - however I have yet to receive my item (I placed my order on 9 September, nearly a month ago!) and after chasing up my order with them last week, they e-mailed me back to say the item had been delivered already (it has not..). I have since sent them several e-mails, explaining that the parcel never reached me, and have yet to receive a response to any of them. I am, at this point, clearly being ignored. Unsurprisingly, they don't have a contact number that you can reach them on either. BEWARE OF THIS COMPANY! It's obviously not set up in a professional manner like longer standing brands/companies, and if you're advertised their products over the internet, tread with heavy caution. I certainly will never be ordering from them again. Essentially, as things stand, they've stolen my money, and I'm yet to receive a product.
Hi there - I'm sorry that you did not have a positive experience with us. I looked into your order. Based upon our tracking information, the order was delivered a few weeks ago on September 20. But, I sincerely apologize that you haven't received the item you purchased. When orders are lost or stolen, we typically offer to replace the item or process a refund. Based upon your emails and this review, I've processed a full refund for you. Please kindly check your email for the refund notification. If the package does turn up, you are not required to ship it back to us. Please consider keeping it, gifting to a friend or donating it to someone in need. If you have any further questions, please let us know. Warmly, the Grae Cove team
The material is great and the colors are lovely! The items didn't fit me quite right and the customer service was great! The only thing I would change is not having the clothes shipped in plastic bags. :)
Response from customer service was quick! Thank you.
Hello I purchased some items but they didn’t fit well. I’m waiting for a return label at the moment which apparently should be sent to me. I found the actual return process very fiddly but hopefully the return label will be sent asap so I can resolve this quickly. Thanks
Hi Tina - Thanks for your feedback. I've requested additional information through TrustPilot so that we can help you resolve your refund issue quickly. Unfortunately, we haven't received a response back confirming your contact details or your order number. Would you be able to send us an email at [email protected]? Thank you. Warm Regards, the Grae Cove team
I was impressed by the company's willingness to set right what had gone wrong with my order. Above and beyond. I really like the product. A little shy of ordering again as I didn't get what I ordered until the season had almost ended. But I will try again.
All the clothing I ordered was really good quality. I had a size issue and wrote to Grae Cove and they fixed my situation quickly and were so pleasant to work with. Would and will definitely purchase from them again!
Returns policy not fit for purpose - they do everything they can not to take clothes back. Would not use again.
Hi Adele - I'm sorry that you did not have a smooth returns process. I've looked into your order history and I see that we've refunded you your entire order. We are also not requiring you to ship your returns back to us. Please consider gifting the original items to a friend or someone in need. If you have any further questions, please let us know. Warm Regards, the Grae Cove team
I was pleased to hear from Grae Cove. They are issuing a refund for the items that do not work for me. I will check my credit card statement periodically. Thank you.
Hi Karen - I'm sorry that you're having trouble returning your items. Based upon your order history, it looks like your return was approved and refunded. Please kindly check your email for additional information about your return. Please let us know if you have any further questions. Warm Regards, the Grae Cove team
Great customer service Honest descriptions and sizing Quick delivery Interesting and attractive color selections
Lovely quality clothes that I’ve been really happy with, but trying to return one item that doesn’t fit, has proved very difficult. It’s a shame as it would put me off ordering from them again. 02.09: Just an update - GC have been in touch and everything is now resolved.
Never again buying anything from #graecove . I ordered a linen shirt a month ago. The quality was good but it was not true to size. I submitted a form to initiate the return process two weeks ago. I haven't yet received shipping label from Grae Cove. Completely disappointed with the return process. I would never buy anything again from Grae Cove.
Hi Neha - I'm sorry that your return experience did not go smoothly. I reached out to you via TrustPilot so that I could help you handle the return. Unfortunately, I haven't heard from you yet. Based upon the information that I have, it looks like returns associated with your first name and last initial have already. However, I do want to want to make sure that yours was properly completed. Please kindly reach out if you still need a return assistance. Warm Regards, the Grae Cove team
I was pleased with the dresses when they arrived. They were a comfortable fit and linen is such a pleasant material. I loved the look of both dresses. The only letdown was that they were see-through.
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