AVOID!!
AVOID!!! AVOID!!!! Disgusted customer service and will not offer your money back !!!! Only offered exchange..numerous e mails and the service is a disaster!!! DO NOT ORDER
About Sierra Darien
Data updated- Website
- sierradarien.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/25)
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About this business
Statement Label Clothing for Women.
Written by the business, not verified by us.Is Sierra Darien legit?
Sierra Darien (sierradarien.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. People frequently praise the exceptional quality of the fabrics, beautiful styling, and unique clothing designs that make everyday outfits truly stand out. Consumers also genuinely appreciate the incredibly helpful support team, noting that customer assistance is consistently prompt, friendly, and very effective when resolving any unexpected problems. However, some customers also noted that the sizing can be quite unpredictable, causing garments to fit much larger or smaller than originally expected. A few shoppers expressed genuine frustration regarding the return process, mentioning expensive shipping fees and ongoing difficulties securing actual monetary refunds instead of store credit.
Auto-generated from all reviews of this business. For reference only.What people say
Awesom dress n lovely experince
Awesom dress n lovely experince Thanku
My customer care experience with Allison was 100% amazing.
My customer care experience with Allison the customer care rep was exceptional. She offered me a very reasonable credit of 50% of my purchasing I decided to keep the dress I ordered. Each email was detailed, precise, timely, and I knew exactly what she was offering based upon her clear writing skills. I’m 100% satisfied with Sierra Darien and their clothing and hats are of the utmost quality. You won’t bevfissappointed in their brand
Absolutely love this company
Absolutely love this company! The quality of the clothing is exceptional, and their customer service was just as impressive. When I needed another dress right away, they went above and beyond to help me.
Long shipping
long shipping times and if you write to them they do nothing to speed it up.
Highly recommend this gorgeous brand of…
Highly recommend this gorgeous brand of clothing. The quality is exceptional for the price and the most comfortable strapless dress I have ever worn. From the way it is beautifully packaged for unwrapping to reveal your special piece, right through to wearing it and getting complimented, I love this brand for special events⭐️⭐️⭐️⭐️⭐️
Beautiful dress with amazing quality
Beautiful dress with amazing quality! The stitching is perfect, the packaging was lovely, and the delivery was fast. I’m very happy with my purchase and would definitely recommend Sierra Darrien!
Beautiful clothes
Beautiful clothes. Bought a gown for my daughter and it didn't fit quite right. The customer service was excellent from start to finish.
Returns cost £50!
Hugely way out on Size and returns process feels more like a scam! Quality was dreadful. Very difficult returns process - very stressful! Cost me £50 between the restocking fee and shipping to the US.
I accidentally received the wrong size…
I accidentally received the wrong size with my order, which was disappointing at first. However, the customer service team handled the situation quickly and professionally. They provided me with store credit and made the process easy. While I wish the correct size had been sent initially, I appreciate how they resolved the issue and their willingness to make things right.
Very beautiful dress
Ordered 2 items
Ordered 2 items . Shipping time is about a week if not a bit more . One item I loved , looked exactly like on the picture. The other didn’t look anything like what they advertised, however I complained and they swiftly responded and offered to refund me straight away which was great !
Obsessed with my polka dot co-ord!
Obsessed with my polka dot co-ord! I received my polka dot skirt and top and I am so in love — the fabric is lovely, the fit is perfect, and it looks even better in person than in the photos! What stood out most was the amazing customer service: they kept me updated every step of the way with my order, checked in to make sure everything was okay, and were so helpful and polite whenever I had questions. Delivery was fast and everything arrived neatly packaged. I ordered in July and wanted this for my holiday in July and it came so fast. I couldn't be happier with my purchase and the whole experience. I'll definitely be ordering again and recommending Sierra Darien to everyone!
Amazing dresses
Amazing dresses, that fit perfectly and fast delivery Thank you!
I ordered 700$ worth of items
I ordered 700$ worth of items. Size M. I reveived items with medium tags on it but I couldn't slip them on. They were Extra small. The sizes are not to be trusted and Customer service cannot verify what size would fit me. Considering this and the high cost of return to US, restocking fee, deduction etc... this site is not recommended and not trusted to deliver the purchased items
RUN! FAST!
RUN!! From beginning to end this experience was a horrifying nightmare! First of all, it took like two YEARS *hyperbole* to get to me. They mentioned something on the website about this immaculate packaging. That it looks like a luxurious Christmas present—even showed an example. Complete HOGWASH. Came bubble wrapped in sloppier condition than I’ve ever had SHEIN deliver. 🙄 The dress was gorgeous on the website and I was so excited to wear it. Guess what? SURPRISE! The sizing of the dress and removable cape (selling point) were not even close to being TTS. I can’t speak too poorly of the garment material, but what difference does THAT make when you can’t even wear the dang thing!? I requested a refund, and believe it or not, things got progressively WORSE. Their return policy is a joke, at BEST. You are responsible for shipping and a restocking fee! That reeks of a company with poor customer satisfaction with the product, and thereby a high volume of returns!! They received my return. However, it’s been a week (maybe more) and they STILL have not returned my short-changed funds to my account. I’m shaking I’m so furious. The mention of their name makes me nauseous. 🤮 The worst thing about ratings on the internet is that they haven’t discovered a way to give ZERO STARS! 🤬
Big shout out to the customer service…
Big shout out to the customer service crew at Sierra Darien for impressive performance . Thank you for your help with sizing , for handling the exchange, and for your attentive communication . I appreciate it very much and wish you all continued success.
The fabric quality is excellent
The fabric quality is excellent, and the style is beautiful. I'll will definitely buy again.
I cannot fault the customer service…
I cannot fault the customer service from Sierra Darien. I have never had customer service like this from any company anywhere in the world . The products are nothing short of Superb, quality style and pricing are all excellent. Due to a disability I was unable to get my garment on unassisted , the return process was excellent and customer service I received was totally incredible .i will buy again and again .thank you for the attention and great service. Other companies should take note , customer retention is key to business success .
Wrong size send / No answer from customer service
The items received from the replacement order has the same fit as the items from first order and just the tag is changed. Customer Service is not helpful, 9 days passed already and they didn't answer to my return request. I don't recommend their service.
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