About Sierra Darien
Data updated- Website
- sierradarien.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/25)
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About this business
Statement Label Clothing for Women.
Written by the business, not verified by us.Is Sierra Darien legit?
Sierra Darien (sierradarien.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. People frequently praise the exceptional quality of the fabrics, beautiful styling, and unique clothing designs that make everyday outfits truly stand out. Consumers also genuinely appreciate the incredibly helpful support team, noting that customer assistance is consistently prompt, friendly, and very effective when resolving any unexpected problems. However, some customers also noted that the sizing can be quite unpredictable, causing garments to fit much larger or smaller than originally expected. A few shoppers expressed genuine frustration regarding the return process, mentioning expensive shipping fees and ongoing difficulties securing actual monetary refunds instead of store credit.
Auto-generated from all reviews of this business. For reference only.What people say
I loooooved this brand
I loooooved this brand, all my outfits great looking neat, elegant, never disappointed me, I'm from Saudi Arabia, and this is one of my top brands to shop from♥️
⚠️ This review is for UK customers
⚠️ This review is for UK customers – please read before ordering from Sierra Darien. I would strongly advise anyone in the UK to think twice before ordering from Sierra Darien. I ordered two dresses for £292.60, and I was extremely disappointed when they arrived. The quality was nothing like the photos advertised on the website. The dresses looked completely different in person, the craftsmanship was poor, and the fabric felt very cheap. In my opinion, the quality was worse than SHEIN, which I never expected considering the price I paid. Another thing that surprised me was discovering that although the company is based in the USA and also has a warehouse in Romania, my order was actually shipped from China. This was not made clear when I placed my order. I contacted customer service the day after receiving my order to request a return and a refund within their 14-day return period. Instead of simply providing return instructions, I was repeatedly offered partial refunds and store credit, despite clearly stating from the beginning that I wanted a refund to my original payment method. It took one full week and four emails before I finally received the return instructions. As a UK customer, I had to return the dresses to their warehouse in Chicago, USA. The parcel had to be sent as DDP (Delivery Duties Paid), and the return shipping alone cost me £35.15. According to their return policy, they also deducted £16.99 from my refund for restocking and shipping fees. In total, this return cost me £52.14 out of my own pocket. After Royal Mail confirmed that my parcel had been delivered, I still received no update from Sierra Darien. I had to email them myself to ask what was happening with my return. Only then did they reply, explaining that my return had not been properly scanned on arrival, but that they had now located it, prioritised it for inspection, and would process my refund within 24 hours. Thankfully, they kept their word, and I received my refund of £275.61 within 24 hours of that email. While I am grateful that I eventually received my refund, the overall experience was stressful, expensive, and unnecessarily time-consuming. Between the poor quality of the dresses, the lengthy return process, the cost of returning the items from the UK, and having to chase the company for updates after they had already received my parcel, this has been the worst online shopping experience I have had. If you’re a UK customer, please be aware that returning items can be expensive and the process may take much longer than you expect. Based on my experience, I would not purchase from Sierra Darien again.
Be very careful buying from these scammers
Be very careful buying from this company . I bought a dress and a top . I was sent faulty items . Returning them was seriously problematic and needed numerous emails before I finally got the returns address . It cost me £30 to return them ( bad enough ) but then they took another £20 from my refund to cover “ p&p and restocking fee”! . This is all for faulty items ( to be honest , the sizing was way out and the fabric shoddy ). I’m out of pocket £50 and not due to any fault on my part . I will urge everyone to think again before trusting these scammers with their knock off , inferior self portrait copies
Absolutely loved the dress I ordered
Absolutely loved the dress I ordered! Fits perfectly and the quality is amazing 🤩
Allison was extremely helpful and…
Allison was extremely helpful and responsive in helping me with my order. I appreciate the customer service, and some of my favorite off-the-shoulder blazers are from this store!
Very good quality
Very good quality . Fits perfect 😍 customer service is exceptional.
Excellent customer service
Excellent customer service. I had a great experience with Sierra Darien.
Everything is fantastic!
Everything is fantastic! Very helpful and very responsive! The items and quality is amazing! The design is great!
thanks Sierra
great job I love shopping with Sierra great customer service, they truly respect customers and their products very beautiful and good quality I am a regular customer and continue to be
Although the dress didn't fit me as…
Although the dress didn't fit me as expected, I had a very positive experience with Sierra Darien's customer service. They responded quickly, were professional, and offered a partial refund to help resolve the situation. I really appreciate their willingness to find a fair solution and their kindness throughout the process. Great customer support, and I would consider shopping with them again.
Customer service was fast and resolved…
Customer service was fast and resolved my issue quickly
Customer service is brilliant and…
Customer service is brilliant and efficient. Quality of clothing is amazing.
Amazing dresses good quality and quick…
Amazing dresses good quality and quick response with customer service ! Definitely worth it
customer service
They replied to quickly to my request and sorted out the issue within 48 hours ! Very helpful - also love their pieces !
I Iove sierra darien clothing
I Iove sierra darien clothing. I have many dresses and Co ords and cardigans from there. Outfits for any occasions I have holiday outfits and a wedding outfit from there which fit perfectly. It can be difficult to return but this doesn’t put me off ordering as everything is always so nice.
Absolutely in love with Sierra Darien
Absolutely in love with Sierra Darien! Every dress I've purchased has been beautifully made, incredibly flattering, and exactly as pictured. The quality, attention to detail, and fit are exceptional, making each piece feel elegant and timeless. I've received so many compliments whenever I wear their dresses, and the customer service has always been wonderful. If you're looking for sophisticated, high-quality dresses that make you feel confident, I couldn't recommend them enough. I'll definitely be a returning customer!
Great customer service
Great customer service! Very helpful and friendly. The dress was beautiful but did not fit and I was offered many options of solutions. Thank you will be buying again !
Qualit
The quality is not the same as we see
customer service
I had an excellent experience with the customer service team. They were incredibly responsive, professional, and genuinely helpful throughout the entire process. They answered all my questions quickly and made sure everything was handled perfectly.
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