Hi Anna -
I sincerely apologize for the delay in processing your return. That's not the experience that we want our customers to have. I can understand your concern and frustration.
I've processed your return now. And, I have sent a follow-up email with instructions as well. Please kindly check.
Please let us know if you have any further questions.
Warm Regards,
the Grae Cove team
Hi Pauline, Thank you for your feedback. I'm sorry that the size and the material did not meet your expectations.
I didn't see a return request on your order. I've emailed you to follow-up. Please kindly check your email.
Please let us know if you have any questions.
Warm Regards,
the Grae Cove team
Hi there - I'm sorry that you felt you weren't able to return and you sent an email that went unanswered.
Our returns portal is located the Help section of our website here: https://www.graecove.com/pages/returns
I've reached out to you as well so we can handle your return promptly. Please kindly check.
Warm Regards,
the Grae Cove team
Hi Elizabeth - I'm sorry to hear that you were not able to return your items. I can understand your concern and frustration.
I took a look into your order history. The order arrived on July 9th. It appears that you sent a return request on August 14th which is a few days beyond our 30 day return policy. If this information is incorrect or you have extenuating circumstances, please contact us.
Thank you for your understanding.
Warm Regards,
the Grae Cove team
Hi there -
I'm sorry to hear that the original package was lost. But, I'm pleased to hear that we were able to resolve your issue quickly. I understand that a new replacement order has already been arranged.
Thank you again for your patience.
Warm Regards,
the Grae Cove team
Hi Esperanza -
I'm sorry that you did not have a smooth return process.
I just looked up your order in our returns portal and I do not see your request there. I will send you an email so we can get this handled right away for you.
Warm Regards,
the Grae Cove team