Most reviewers were somewhat happy with their experience overall. Consumers often highlight the vast array of different styles available, making the shopping experience enjoyable and straightforward. People frequently mention that the website is easy to navigate, and orders often arrive quickly and securely packaged.
However, some customers also noted significant issues with poor product quality that did not match the online descriptions at all. Reviewers were also dissatisfied with expensive return shipping costs and being offered only partial refunds when attempting returns. Consumers reported receiving damaged items or completely different products than what was originally selected during checkout.
This company is a total hoax.
Their website may seem fancy and appealing, but once you have ordered (and paid) something you get total different and extreme low quality products delivered of very low value.
Upon complaint they offer a $5 discount and already make up excuses that for return shipments all shipping and customs costs will have to be paid, and moreover they already expect the return shipment to get lost and will never arrive. The return address is somewhere in the middle of nowhere in China.
In other words, you will never get your money back.
Don't deal with this scammers!!! Be warned!
These people are crooks. Ordered an $89 outback leather hat but was shipped some cheap felt cowboy hat that I found listed on their site for $56. It's something you could get at Walmart for less than $30. very poor quality and not what I ordered at all. It's like the randomly chose some hat and put in a box to ship. They will not exchange and will not refund. Beware!
bait and switch - I got very cheap hats instead of the ones I ordered. When I asked for a refund from a $68 order, said they would give me $5 to keep them or I could return them on my own dime but they couldn't promise it would get back to them. Do not deal with this shame company.
Complete scam- ordered a hat off website, took forever to arrive, was entirely wrong hat- cheap temu knockoff with no resemblance to hat I ordered. Complained, said they were on vacation. Complained some more, offered a $2 refund. Going to have to file a dispute with Paypal- stay FAR away from this company. Don't believe ANY of the reviews written here- they are all FAKE.
I feel scammed. I want to make a return and exchange the size, and they offer me five dollars and to keep the product, which also came with the wrong one.
The Panama hat I ordered on website arrived with a crushed box. Many back and forth with the company, they refused to send me another hat and offered me $6.00, what a joke.
The other major complaint I have is that on their website I selected CAN$ and was shown the price, when I get to the checkout the price was in US$. I should have taken notice of the red flag and not ordered. This company is a total rip off.
Apparently not the first, but purchased two hats supposedly made in Ecuador. Received my shipment. One was as ordered, the other nothing like what I ordered, and marked Made in China. And one, if not two sizes too small. Upon contacting them, they offered a paltry $5 refund and suggested I gift the hat. Not a good company.
Wrong hat was sent ( after long delay in receiving it). I supported this company since it stated the hats were made in Ecuador and supported local artisan. This had was made in CHINA. When I notified them, they offered me $6 compensation and would not take the hat back, nor did they offer to send me the right hat. Would never do business with them.
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