Most reviewers were somewhat happy with their experience overall. Consumers often highlight the vast array of different styles available, making the shopping experience enjoyable and straightforward. People frequently mention that the website is easy to navigate, and orders often arrive quickly and securely packaged.
However, some customers also noted significant issues with poor product quality that did not match the online descriptions at all. Reviewers were also dissatisfied with expensive return shipping costs and being offered only partial refunds when attempting returns. Consumers reported receiving damaged items or completely different products than what was originally selected during checkout.
I ordered two Panama hats from HatsFashion believing they were a company operating in South America with local producers when in fact they are based in China. The hats were shipped to UK but to the wrong post code and were subsequently returned to sender by Royal Mail. Despite numerous assurances by HatsFashion that they would sort the problem out I have still not received the goods or the refund I requested.
Do not buy from this company as they misrepresent their goods and their customer service is appalling.
I ordered a Boston Scally hat for $50. What I got was a Temu hat. No tags on it in a black bag. Sent email and got a response they will refund me $5 to keep it or I can ship it back to China and pay shipping and customs and chances are they said it will get lost so I should just take the refund it’s in best interest Scam alert.
First order went fine and received what I ordered. Second order totally different. They sent the wrong hat and all I got from Hatsfashion is sorry for the inconvenience. Nothing about sending out the correct hat. After several emails I was first offered $2 refund, then $3 and keep the wrong hat. If I wanted a full refund I had to send the hat back to an address in China at my expense. Funny thing was that this wrong hat was shipped from Newark California. I kept box with the shipping label. Opened a case with paypal. Hatsfashion ended up offering $20 refund and keep the wrong hat only after i opened the case with paypal. Unfortunately, I was out of the country with no internet access and paypal closed the case in the sellers favor. Now I'm out the purchase price of the hat and never got what I ordered. Buyer beware with this company.
I received my order several days ago and the product doesn't match the description in their ad. It appears the hats are plagirized, for lack of a better word, from another hatmakers website and they're selling inferior goods and merchandise.
I ordred the hats on April 14, 2025 and filed a dispute with Paypal because they didn't respond using the contact us information on their website. They didn't respond until I contacted Paypal, then a week later around the last week of May I received tracking information with an estimated delivery of 30-35 days. I asked them to cancel the order and issue a refund and initially they stated they would issue a refund, but sent me tracking informaiton instead. I'm sorry I ordered from this company, but I should have known it was too good to be true, based on the prices. I should have completed my due diligence on the company before ordering. I have reported them to Facebook and now Paypal is aware of their company. Hopefully with a combined effort advertisers will refuse to let them advertise.
I ordered a hat from Hatsfashion. When it arrived I found I had two hats in the box that was delivered none of which looked anything like the picture on Hatsfashion website.
I contacted them to see if there has been a mistake and their response was ,
'I am very sorry that you are not satisfied with our products. At present, the craftsmanship of our workers is not perfect. Some hats may not be exactly the same as the pictures.'
Whilst I appreciate mistakes do happen a company should take ownership of this mistake.
They have offered me a $5 refund which is an insult.
My advice to anyone who is thinking of buying from Hatsfashion is don't do it.
I very much dislike the fact that I entered all required credit card info and when all is said and done......PayPal rears its ugly head again and is seemingly taking credit for the credit card transaction. I haven't used PayPal in over 2 years.
I have ordered from your company quite afew time and I am very happy with your products as they compliment my style and dressing. The only i thing I have to add need to improve your after care and maybe add tracking of items after been bought
The two Panama hats so far received are absolutely perfect. Have just ordered two more in darker colours. Sizing is just as expected with just a slight variation between the two hats (size Large) The workmanship and finish on these hats is incredibly good. I'm looking forward to showing them off in our British Summer
I'm sorry that I cannot rate the company below 1 star given 1 is too good. I purchased 3 hats for $95 on December 9, 2024, that finally arrived in January 2025. I received 1 hat that was wrong and 2 hats that were very poor knockoffs of what was on the website. I believe they use photos or stock photos or other companies to advertise what they don't have. When I tried to return for a refund, I was given the run around and told to keep the hats, receive $8 and coupons because it was too much to return the hats to China. I countered and asked for a $50 refund but received a reply that the most they could offer is $15. It is April and still no money. PLEASE DO NOT WASTE YOUR MONEY!!! Tried to report it to BBB but that's useless. (I have the emails to confirm what I've written.)
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