Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, noting that the wigs look stunning, feel exceptionally soft, and maintain a very natural appearance when worn daily. Consumers also deeply appreciate the remarkably prompt delivery service alongside the attentive communication provided by the seller throughout the entire purchasing process.
However, some people mentioned that the hair can occasionally suffer from severe tangling after washing, making it feel like a synthetic or sponge-like material. Additionally, a few reviewers experienced issues with delayed orders or found that customer support failed to adequately resolve their specific problems.
Just received my 148.25 wig today and what a disappointment! Definitely not what I expected. Hair is too silky and at 150% density it looks unfinished. Not worth returning due to all the fees I will incur since it came from China. Probably won't purchase from this site again.
Hermosahair 回复2026-09-11
HI, we attach great importance to the feedback from every customer and are more than willing to help solve problems
Sorry for the incovneneicne, at present, we are unable to locate your order based on the information provided in this review.
Could you share your order number or contact us at [email protected] so that we can review your order and provide you with appropriate assistance?
We also have a return address in US, we can apply reimburse the return shipping fee.
Look forward to receiving your email,
The hair is definitely worth purchasing. It is soft. The only thing I would advise is if they can do a little bit more braids in the front it's just too scanty but otherwise everything else is perfect
Hermosahair 回复2026-09-24
Hi there
We are absolutely delighted to hear that HERMOSA is your go-to brand for wigs and that you've had such a wonderful experience with us! Thank you for your kind words about our fast shipping, thick and luxurious hair, accurate lengths, lack of smell, minimal shedding, and no tangling.
Your satisfaction is our greatest reward, and we are committed to continuing to provide high-quality wigs and excellent service. We look forward to serving you again in the future.
Best regards,
Hermosa Hair Mall
This is a fantastic product I want to buy many more
Hermosahair 回复2026-09-24
Hi there
We are absolutely delighted to hear that HERMOSA is your go-to brand for wigs and that you've had such a wonderful experience with us! Thank you for your kind words about our fast shipping, thick and luxurious hair, accurate lengths, lack of smell, minimal shedding, and no tangling.
Your satisfaction is our greatest reward, and we are committed to continuing to provide high-quality wigs and excellent service. We look forward to serving you again in the future.
Best regards,
Hermosa Hair Mall
I love love love my wig. It’s packaged so beautifully well and I love the free gift bag. I can’t wait to shop for more hermosahair wigs💃💃💰.
Hermosahair 回复2026-09-24
Hi there
We are absolutely delighted to hear that HERMOSA is your go-to brand for wigs and that you've had such a wonderful experience with us! Thank you for your kind words about our fast shipping, thick and luxurious hair, accurate lengths, lack of smell, minimal shedding, and no tangling.
Your satisfaction is our greatest reward, and we are committed to continuing to provide high-quality wigs and excellent service. We look forward to serving you again in the future.
Best regards,
Hermosa Hair Mall
I received my curly kinky, 4C edge on time. This is the first time I feel natural when wearing a wig. Everyone gets confused, they keep asking me if it’s my real hair. I feel confident. I love it. My next order will be a straight one. Thank you Hermosa staff🩷
Hermosahair 回复2026-09-24
Hi
Thank you so much for your wonderful review! We are delighted to hear that our confirmation texts have been helpful in ensuring a seamless experience for you. 😊
We take pride in providing the best hair and are glad that you love all the wigs you've purchased from us. It's great to know that with good care, they can last 1-6 months longer.
We'll continue to work hard to maintain our high standards and look forward to serving you again in the future.
Best regards,
Hermosa
I placed Order H154101 on August 18 and paid $134.99 for a 16-inch human-hair wig. Hermosa Hair advertised delivery within five to six days on Instagram, yet I still have not received my order.
The tracking stopped updating, and every time I contacted the company, I was told the package was stuck at customs. I clearly requested a refund, but instead of refunding my money, they repeatedly offered to send another package. I do not want a replacement, I want my $134.99 refunded.
This has been an extremely frustrating experience. The advertised delivery time was misleading, and Hermosa Hair has refused to resolve the matter according to my request. For refund I’m told to engage their sales team. It’s absurd!
Update!!!!!
UPDATE: After repeatedly delaying my refund, Hermosa Hair emailed me stating that they would process it immediately only if I deleted my review first. I have attached their email as proof.
A legitimate refund should not be conditional upon removing an honest customer review. This attempt to silence me instead of resolving the issue makes this experience even more concerning. I will not delete my truthful review before receiving the money owed to me.
This is their response!!!!
Hello, we are so sorry to keep you waiting, we applied with our manager,
if you can delete the review now, we will process the refund immediately,
is it convenience for you to delete it now?
Hermosahair 回复2026-09-08
Hello, we have refunded to your original payment method, please check it later, thanks
Second hair i brought from them amd the fixest of the hair is not 220% and the hair knots can still see black and gaps. Also my first hair kept getting noted up when wearing it and really bad when using it. The hair goes like a sponge and hard canot comb out. I have emailed serval times and sent wats app messages and they ignore u when u habe an issue with the hair. But only get bk to u when u asking on time of delivery.
Hermosahair 回复2026-09-09
HI, we attach great importance to the feedback from every customer and are more than willing to help solve problems
Sorry for the incovneneicne, at present, we are unable to locate your order based on the information provided in this review.
Could you share your order number or contact us at [email protected] so that we can review your order and provide you with appropriate assistance?
Thank you again for your feedback
Beautiful hair ! It’s unbelievable soft and the color is soooo pretty. I haven’t installed it yet but I’m sure it’ll come out great :) Also, came much quicker than I thought and the seller kept in contact with me the entire time.
Hermosahair 回复2026-09-07
Hello there
Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us.
When you place your next order, we offer free custom services including pre-cut lace, customized wig cap sizes and drawstring add-ons to make your wig look much more natural. If you have any other questions, please contact us anytime.
Listen, I received my unit and it is ABSOLUTELY beautiful!! I was very hesitant about my purchase until I opened the package. Oh!! What a surprise. It's packaged very beautifully with that purple satin bag. I am very pleased with this braided unit #4. Try it I'm sure you will like or even love it. Thank you Hermosa, so AWESOME!!!
Hermosahair 回复2026-09-07
Hello there
Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us.
When you place your next order, we offer free custom services including pre-cut lace, customized wig cap sizes and drawstring add-ons to make your wig look much more natural. If you have any other questions, please contact us anytime.
Love Hermosahair’s quality, delivery and, the follow up service. Instead of sitting for hours getting my natural hair braided, I saw an advertisement on social media with 5 star reviews and decided to try it out. And, I could not be more pleased. Hermosahair is definitely worth the money and 5-stars!
Hermosahair 回复2026-09-24
Hello there
Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us.
When you place your next order, we offer free custom services including pre-cut lace, customized wig cap sizes and drawstring add-ons to make your wig look much more natural. If you have any other questions, please contact us anytime.
Customer Service is excellent first of all.
I ordered this short braided wig because I have other wigs that are longer braided. I absolutely love them and I wanted a different look. I received the straight short wig as a free wig when I bought the braided one. I wasn’t expecting much from either. Let’s just say I was pleasantly surprised with both. I was unsure about the color as well, and I absolutely love the color of both of them. Customer Service checked up to make sure I received my order which I thought was very nice.
Hermosahair 回复2026-09-24
Hello there
Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us.
When you place your next order, we offer free custom services including pre-cut lace, customized wig cap sizes and drawstring add-ons to make your wig look much more natural. If you have any other questions, please contact us anytime.
Great customer service and hair! It doesn’t shed out of the package and the density was great! Will definitely order from here again!
Hermosahair 回复2026-09-24
Hi
Thank you so much for your wonderful review! We are delighted to hear that our confirmation texts have been helpful in ensuring a seamless experience for you. 😊
We take pride in providing the best hair and are glad that you love all the wigs you've purchased from us. It's great to know that with good care, they can last 1-6 months longer.
We'll continue to work hard to maintain our high standards and look forward to serving you again in the future.
Best regards,
Hermosa
The customer service is awesome, they really care about there customers and keep you informed on everything with your order. They also give you cute gifts. They hair is extremely soft and beautiful. Im new to wigs so am overly impressed.
Hermosahair 回复2026-09-24
Hi
Thank you so much for your wonderful review! We are delighted to hear that our confirmation texts have been helpful in ensuring a seamless experience for you. 😊
We take pride in providing the best hair and are glad that you love all the wigs you've purchased from us. It's great to know that with good care, they can last 1-6 months longer.
We'll continue to work hard to maintain our high standards and look forward to serving you again in the future.
Best regards,
Hermosa
I was skeptical about trying a 4c wig but Hermosahair did not disappoint. Delivery was timely, the hair is soft and very natural looking; you couldn’t tell me it wasn’t my hair (LOL). It was really cool that someone followed up to ensure I had a good experience, that was a perfect touch for me. I would definitely be buying again.
Hermosahair 回复2026-09-07
Hi there
We are overjoyed to hear that you love your hair and have been a loyal customer. Thank you for your continued support! We're glad that our HERMOSA is a hit for you. 😊
The goodies are our way of showing appreciation to our amazing customers like you. We'll keep striving to provide not only fire hair but also those little extras that make your experience even more special.
Looking forward to serving you again soon.
Best regards,
Hermosa Hair Mall
My first impressions of the wig is that it was beautifully packaged. It was pre cut, pre bleached and even styled, curled nicely right out of the pack! So far after washing it and letting it air dry it’s still beautiful in its natural state. I would definitely recommend.
Hermosahair 回复2026-09-07
Hi there
We are overjoyed to hear that you love your hair and have been a loyal customer. Thank you for your continued support! We're glad that our HERMOSA is a hit for you. 😊
The goodies are our way of showing appreciation to our amazing customers like you. We'll keep striving to provide not only fire hair but also those little extras that make your experience even more special.
Looking forward to serving you again soon.
Best regards,
Hermosa Hair Mall
First and foremost this is an updated review. The previous review was based on my not so pleasant experience with this company. However, my faith has been restored.
I can honestly say that their products are top quality and the customer relations are really outstanding. As I mentioned I had a complaint with the hairline of the first unit I received, and Hermosahair responded immediately and worked with me until I was 100% satisfied.
I am very impressed with my new unit and even more so with the professionalism and efficiency that my order was handled. Top tier service and quality wigs. I am a satisfied customer, which often with most hair companies this is not the case. Thank you Hermosahair.
Hermosahair 回复2026-09-07
Hi there
We are overjoyed to hear that you love your hair and have been a loyal customer. Thank you for your continued support! We're glad that our HERMOSA is a hit for you. 😊
The goodies are our way of showing appreciation to our amazing customers like you. We'll keep striving to provide not only fire hair but also those little extras that make your experience even more special.
Looking forward to serving you again soon.
Best regards,
Hermosa Hair Mall
The hair is beautiful as pictured, soft, no smell or shedding and the price is reasonable.
Hermosahair 回复2026-09-07
Hi there
We're pleased to know that your experience with us was a good one! Thank you for choosing us and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!
absolutely love this wig! The burgundy color is gorgeous and vibrant, and the hair is soft, silky, and has a beautiful natural flow. The straight texture looks really good, and I love the bangs/fringe style because it gives the wig a cute, effortless look without needing much styling.
The wig is also full and has great density, and the 220% looks exactly like I wanted—thick without looking unnatural. The lace area is easy to work with, and the wig was packaged nicely when it arrived.
I’m very happy with my purchase and definitely feel like I got my money’s worth. I’ve already gotten compliments on it! 💕 The quality is better than I expected, and I would definitely recommend this wig to anyone looking for a beautiful burgundy unit.
Hermosahair 回复2026-09-07
Hi there
We are overjoyed to hear that you love your hair and have been a loyal customer. Thank you for your continued support! We're glad that our HERMOSA is a hit for you. 😊
The goodies are our way of showing appreciation to our amazing customers like you. We'll keep striving to provide not only fire hair but also those little extras that make your experience even more special.
Looking forward to serving you again soon.
Best regards,
Hermosa Hair Mall
Great selections and fast shipping! I am very pleased with the hair quality. Customer service is attentive and responsive. I am a satisfied customer!
Hermosahair 回复2026-09-07
Hi there
We're pleased to know that your experience with us was a good one! Thank you for choosing us and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!
The wig that I purchased looked nothing like the pics. It was thin and see through. The wig had two different textures- the front half was curly and the back half was wavy. It also did not seem or feel like human hair, it seemed synthetic (wiry/stiff) or a possible blend.
I returned it and was refunded. I also had to pay shipping for the return, which I didn't think was fair since the product didn't meet what was advertised. I wanted to leave a review because it seems like a lot of reviews are possibly incentivized to leave 5 stars which doesn't help those of us who are looking for honest product feedback.
Hermosahair 回复2026-09-04
HI, we attach great importance to the feedback from every customer and are more than willing to help solve problems
Sorry for the incovneneicne, at present, we are unable to locate your order based on the information provided in this review.
Could you share your order number or contact us at [email protected] so that we can review your order and we will refund the shipping fee to you asap.
Thank you again for your feedback
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