Reviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and genuinely attentive to any questions or concerns during the purchasing journey. Many consumers also mention that the items look wonderful, match online descriptions very well, and arrive safely at their destinations.
However, some customers also noted recurring issues regarding unexpected delivery delays, very long waiting times, and occasionally receiving packages with missing parts. A few other people also felt that the overall material quality did not match their expectations and experienced frustrating difficulties when attempting product returns.
I received a Broken lamp and they want not to pay the return to china!
They want not pay now!
One month waiting for this!
You can not write a bad notice in their web! You never read bad news about this cases, It IS a bad company
The products are very good! I bought two tipes of lamps, one of them is a replica of another famous brand (too much expensive for me though) it's very very similar and costs less than a quarter! The shipping was good every product was fine and packed well to resist, I had an issue with the tracking link but I received immediately response and what I needed. So five stars for you guys!
"The ceiling light arrived promptly and met all expectations. Its elegant design and have significantly enhanced the room's appearance. Installation was straightforward, and I am satisfied with this purchase."
Very friendly and supportive customer service. Received my order in a very short time frame. I am absolutely satisfied about the quality of the products. I can recommend this shop.
I bought this lamp for our bedroom and it fully completes the room. It's very simple and sophisticated at the same time.
The lamp was also very easy to assemble, mount and later the result of its light with both bulbs is truly cool.
The customer service is excellent. As the parcel arrived in local pick up shop, the company was writing me email to make sure I have received it well, which was very nice of them.
The experience was excellent, lamps are good as expected and well adding to the ambiance. One shade got broken by the electrician but a replacement arrived well on time. Overall, highly recommend !
Very bad experience with trying to get a refund for a faulty product for €196 ( 2 outdoor solar charged garden lamp).
They refuse to refund, and ask me to use a credit note instead. They then ask me to pay an additionaly €60 for postage of the the replacement light fixture.
Still unresolved, and not refunded either.
Great support, Perfect and true products. The webshop is clear and cool. The shipping was super fast and the safety packaging was also perfect. I am very happy and I really offer this company!
The delivery was very fast and the installation of the lamps easy.
They make clear and cozy light. We really love them and are happy that we decided for these lamps.
We even bought more of the same type to install it in other rooms.
I bought a black travertine look spotlight. Product is great and was surprised with the quality. Perfect for a house with many spot lights. The texture of the light will elevate and space as opposed to your normal boring spotlights! We highly recommend getting a few