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家居与园艺

Home Reserve

100 条评价

4.6100 条评价
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关于 Home Reserve

数据更新
网站
homereserve.com
分类
家居与园艺
所在地
United States · Fort Wayne
状态
待认证
近 12 个月
100 条评价
差评回复率
80%(4/5 条)
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Home Reserve靠谱吗?

Home Reserve(homereserve.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 100 条用户评价,属于家居与园艺分类,口碑优秀。好评高度一致,90% 的评价为 4 星及以上;商家回复了 80% 的差评。数据最后更新于 2026-08-10。

用户怎么说

S
Slightly Disappointed Buyer · 写过 1 条评价 · 已认证 · 体验于 2026-06-03 ·

斗争是真实的

我们养了 3 只狗,所以喜欢有一张可以清洗的沙发。美国制造!但组装比预期的要困难,需要一些猜测,因为说明并不是 100% 准确。就价格而言,将这个该死的东西组装起来所需要做的所有工作都是荒谬的。那,并期望锯末无处不在。 我们只使用了一个月,但到目前为止,现场清理很容易。座垫不能固定到位,所以这很烦人,这也是我立即给它 3 颗星的真正原因。我不应该每天都把它们放回原处。 我们会保留沙发,因为我们投入了太多的血、汗和泪水,但如果我知道我现在所知道的,我可能会买一张更便宜的沙发,并打算每隔几年更换一次。

Home Reserve 回复2026-07-13

Thank you for giving Home Reserve a try and for sharing such honest feedback. We’re glad the washable covers and spot-cleaning have been helpful with three dogs at home, but we’re sorry to hear the assembly felt tougher than expected. We understand how discouraging it can feel when the effort than anticipated. We appreciate you sharing your experience, and we’ll be sure to pass your comments about the instructions and assembly process along to our team.

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Rachel Sullivan · 写过 1 条评价 · 已认证 · 体验于 2026-04-09 ·

我喜欢我家的备用沙发和……

我喜欢我家的备用沙发,而且客户服务高于任何其他公司。

Home Reserve 回复2026-07-13

Thank you so much! We’re so happy to hear you love your Home Reserve couch, and your kind words about our customer service mean the world to us. We truly appreciate you taking the time to share this!

T
Tina · 写过 2 条评价 · 已认证 · 体验于 2026-06-12 ·

我们喜欢我们的新沙发

我们喜欢我们的新沙发!是的,花了一分钟的时间来整理,但说明非常清晰且易于遵循(宜家可以从 Home Reserve 获取一些笔记)。 一旦你学会了如何将一个部分组合在一起,其余部分就会很快组合在一起。 我非常喜欢这种面料。 我们选择了 Antler 的 Retriever 面料——它非常柔软,非常容易清洁,而且看起来非常奢华。 我着迷了。

Home Reserve 回复2026-07-13

Thank you so much! We’re thrilled to hear the instructions were clear, the assembly got easier as you went, and that your new couch came together so well. Retriever Antler is such a beautiful choice! It's soft, easy to clean, and cozy while still looking polished. We’re so happy you love it!

L
Luanne Muccio · 写过 1 条评价 · 已认证 · 体验于 2026-06-11 ·

不是我们的家具

布料样本很可爱。我选择并订购了试用版。组装说明很清楚,但令我震惊的是,对于所支付的价格来说,它是一个支离破碎的压板底座。我们把所有的东西放在一起,并在这个过程中把地板上到处都是木屑和碎片。它看起来确实很舒服,但我无法想象自己组装了整个部分并为此付出了那么多钱,所以我选择将其退回。将所有东西放回原来的盒子是一件很困难的事情。您需要使用真空吸尘器将垫子收缩回来,然后将它们放入盒子中并在它们膨胀之前密封。退款很快,客户服务也很好。

Home Reserve 回复2026-07-09

Thank you so much for giving Home Reserve a try and for sharing such thoughtful feedback. We’re glad to hear the swatches were lovely, the assembly directions were clear, and that our customer service team made the return and refund process smooth for you. We appreciate you taking the time to share your experience, and we’ll be sure to pass your comments along to our team.

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Ronald Lerma · 写过 2 条评价 · 已认证 · 体验于 2026-06-03 ·

他们遵守保修并且如此......

他们遵守保修并且响应速度非常快!

Home Reserve 回复2026-07-08

Thank you so much! We’re thrilled to hear you had such a smooth experience with our warranty process and support team!

D
Donna Gill · 写过 1 条评价 · 已认证 · 体验于 2026-06-10 ·

喜欢我们新剖面的外观

喜欢我们新剖面的外观。 猎犬织物会吸引绒毛,这有点烦人,但很容易用吸尘器吸掉。 送货不是白手套……我们面临着将所有盒子都搬进去的挑战。 我建议选择内部交货。 我专业地进行了分段组装,不是因为难度,而是因为重量。 压制的木屑相当容易,因此要准备好清理。 最大的推荐是实时客户支持。 主动与客户预约以审查配置并设定交付期望。

Home Reserve 回复2026-07-08

Thank you so much for sharing such thoughtful feedback! We’re so glad you love the look of your new sectional, and we really appreciate you taking the time to share both what worked well and where the experience could be improved. Feedback like this is genuinely helpful as we keep looking for ways to make the ordering and setup experience smoother for our customers.

M
Melinda Bodine · 写过 1 条评价 · 已认证 · 体验于 2026-06-03 ·

优秀的客户服务

优秀的客户服务!我有一张风格不同的旧沙发。当我第一次收到封面时,它不合适。我联系了Home Reserve并解释了情况。他们很快确定了我需要的东西并免费发送,以便我的封面能够正确贴合。谢谢你!

Home Reserve 回复2026-07-08

Thank you so much for sharing this! We’re so glad our team was able to quickly identify what was needed and get the correct piece sent out so your cover fit the way it should. We truly appreciate you giving us the chance to help with your older couch!

M
Melanie H · 写过 1 条评价 · 已认证 · 体验于 2026-06-07 ·

伟大的人,不仅仅是伟大的家具

很棒的家具,很棒的客户和真正的 10 保修!收到一封电子邮件后,我得到了替换件来修复损坏的脚凳。没有来来回回,没有“它无法修复”——只是非常好的客户服务让我成为客户超过 15 年。当我需要的时候我会继续购买更多。

Home Reserve 回复2026-07-07

Thank you so much for 15 years of support! We’re so glad we could make the replacement process simple and get your ottoman taken care of quickly. That’s exactly what our 10-year warranty is here for! We’re grateful to have you as part of the Home Reserve family and look forward to being here whenever you need us again.

D
Denise Styx · 写过 3 条评价 · 已认证 · 体验于 2026-06-08 ·

很棒的客户服务!

Home Reserve 回复2026-07-07

Thank you so much! We’re so happy to hear you had a wonderful experience with our customer service team.

S
Stephanie Tarpey · 写过 1 条评价 · 已认证 · 体验于 2026-06-08 ·

能够更换一个损坏的垫子......

能够更换一个损坏的垫套而不是整个组合! 完美搭配!

Home Reserve 回复2026-07-06

Thank you so much for sharing this! We’re so glad we were able to help you replace just the damaged cushion cover instead of needing to replace the whole sectional. It’s wonderful to hear the match was perfect!

A
Adriana · 写过 1 条评价 · 已认证 · 体验于 2026-06-08 ·

流程简单

客户服务很友善、轻松、高效!我立即收到了一封电子邮件回复,其中包含更换报价。

Home Reserve 回复2026-07-06

Thank you so much for sharing this! We’re so glad our team was able to respond quickly and make the replacement quote process easy for you. We truly appreciate your kind words about our customer service!

J
Jennifer Ganzer · 写过 2 条评价 · 已认证 · 体验于 2026-06-08 ·

有史以来最舒服的沙发

我已经向 Home Reserve 下了五个订单。我从 60 天的椅子试验开始。我一次在沙发上添加了 2 件。我的三个订单要求我寻求客户服务的帮助来更改我所犯的错误。每次都有一个真正的人能够帮助我。我爱我的家庭储备。我的沙发不断长大。它如天鹅绒般柔软,非常舒适。我极力推荐他们。

Home Reserve 回复2026-07-06

Thank you so much for sharing this! We’re so glad the No Risk Trial helped you get started and that you’ve been able to keep adding to your couch over time. It means so much to hear that our team has been able to help with each order along the way, and we love knowing your Home Reserve keeps growing with you!

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Cynthia Fuhrman · 写过 1 条评价 · 已认证 · 体验于 2026-06-08 ·

热爱产品,热爱客户……

热爱产品并热爱客户服务。

Home Reserve 回复2026-07-06

Thank you so much! We’re so happy to hear you love both the furniture and your experience with our team. We truly appreciate you choosing Home Reserve!

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Rebecca Holler · 写过 3 条评价 · 已认证 · 体验于 2026-04-14 ·

始终提供优质的客户服务

客户服务始终很棒,我从他们那里得到的沙发即使在搬家后也能保持良好状态!

Home Reserve 回复2026-07-06

Thank you so much! We’re so glad to hear our team has continued to take good care of you and that your couch has held up well through multiple moves. That kind of flexibility and durability is exactly what we hope our furniture brings to your home!

M
MOLLY WISEHART · 写过 1 条评价 · 已认证 · 体验于 2026-05-29 ·

面料选择很棒

我喜欢所有的面料选择,他们让我在做出最终选择之前很容易获得样品。沙发及时交付,说明也很清楚。我们很喜欢新沙发,到目前为止,我们很喜欢它!

Home Reserve 回复2026-07-06

Thank you so much for sharing this! We’re so glad the fabric samples helped make your selection easier and that delivery and assembly went smoothly. It’s wonderful to hear you’re enjoying your new couch and loving it so far!

K
Kawaguchi · 写过 2 条评价 · 已认证 · 体验于 2026-05-29 ·

强烈推荐

优秀的客户服务和优质的产品!

Home Reserve 回复2026-07-06

Thank you so much! We’re so glad to hear you had a great experience with our team and that you’re loving the product. We truly appreciate you choosing Home Reserve!

B
Bill Lynch · 写过 5 条评价 · 已认证 · 体验于 2026-06-03 ·

令人惊叹的产品/卓越的客户服务

这家公司绝对是顶级的!沙发不仅舒适时尚,而且保修传达了他们的工作质量以及他们对所提供产品的自豪感。我们在初次购买三年后提出了保修索赔,并在大约一周后将更换件送到了我们手中——这是我很长一段时间以来所见过的最及时和支持性的沟通。令人惊讶的是,仍然有地方以这种方式开展业务,Home Reserve 是我们的首选推荐!

Home Reserve 回复2026-07-06

Thank you so much for this incredible review! We’re thrilled to hear you’re still loving your couch years later and that our team was able to make the warranty process smooth, supportive, and quick. It means so much to know Home Reserve has earned your recommendation, and we truly appreciate you sharing your experience!

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Vicki · 写过 4 条评价 · 已认证 · 体验于 2026-05-28 ·

我一直在收到替换座位...

我已经收到替换座椅有一段时间了,而且它们总是很快发货! 他们提高了座椅替换件的质量,因此它们不会那么容易破裂”

Home Reserve 回复2026-07-06

Thank you so much for sharing this! We’re so glad our team has been able to get replacement seats out to you quickly, and it’s wonderful to hear you’ve noticed the improvements in quality. We truly appreciate you sticking with us and giving us the chance to keep your furniture working well for you.

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Customer · 写过 2 条评价 · 已认证 · 体验于 2026-06-04 ·

喜欢我的新部分

喜欢我的新部门。交货很棒,我自己在短短几个小时内就把它组装好了。我73岁了,能自己把箱子搬进屋里。

Home Reserve 回复2026-07-06

Thank you so much for sharing this! We’re so happy to hear you love your new sectional and that delivery and assembly went so smoothly. It’s wonderful to know the boxes were manageable and that you were able to get everything put together on your own in just a few hours!

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Cheryl Nordblum Mallick · 写过 3 条评价 · 已认证 · 体验于 2026-06-03 ·

对这家公司很满意

客户服务和说明很简单。尽管将其组装起来需要一些工作,但我喜欢知道它是如何构造的。它感觉很坚固,我喜欢你可以配置它的多种方式。我对试用件也非常满意,因为我根据一件件在房间中的外观改变了布局

Home Reserve 回复2026-07-01

Thank you so much for sharing this! We’re so glad the trial piece helped you feel confident in your layout before ordering more. It’s wonderful to hear that assembly went smoothly, the furniture feels solid, and you enjoyed seeing how everything is built and how flexible the configurations can be.