Thank you for giving Home Reserve a try and for sharing such honest feedback. We’re glad the washable covers and spot-cleaning have been helpful with three dogs at home, but we’re sorry to hear the assembly felt tougher than expected.
We understand how discouraging it can feel when the effort than anticipated. We appreciate you sharing your experience, and we’ll be sure to pass your comments about the instructions and assembly process along to our team.
Thank you so much! We’re so happy to hear you love your Home Reserve couch, and your kind words about our customer service mean the world to us. We truly appreciate you taking the time to share this!
Thank you so much! We’re thrilled to hear the instructions were clear, the assembly got easier as you went, and that your new couch came together so well.
Retriever Antler is such a beautiful choice! It's soft, easy to clean, and cozy while still looking polished. We’re so happy you love it!
Thank you so much for giving Home Reserve a try and for sharing such thoughtful feedback. We’re glad to hear the swatches were lovely, the assembly directions were clear, and that our customer service team made the return and refund process smooth for you. We appreciate you taking the time to share your experience, and we’ll be sure to pass your comments along to our team.
R
Ronald Lerma · 写过 2 条评价 · 已认证 · 体验于 2026-06-03 ·
★★★★★
他们遵守保修并且如此......
他们遵守保修并且响应速度非常快!
Home Reserve 回复2026-07-08
Thank you so much! We’re thrilled to hear you had such a smooth experience with our warranty process and support team!
Thank you so much for sharing such thoughtful feedback! We’re so glad you love the look of your new sectional, and we really appreciate you taking the time to share both what worked well and where the experience could be improved. Feedback like this is genuinely helpful as we keep looking for ways to make the ordering and setup experience smoother for our customers.
Thank you so much for sharing this! We’re so glad our team was able to quickly identify what was needed and get the correct piece sent out so your cover fit the way it should. We truly appreciate you giving us the chance to help with your older couch!
Thank you so much for 15 years of support! We’re so glad we could make the replacement process simple and get your ottoman taken care of quickly. That’s exactly what our 10-year warranty is here for! We’re grateful to have you as part of the Home Reserve family and look forward to being here whenever you need us again.
D
Denise Styx · 写过 3 条评价 · 已认证 · 体验于 2026-06-08 ·
★★★★★
很棒的客户服务!
Home Reserve 回复2026-07-07
Thank you so much! We’re so happy to hear you had a wonderful experience with our customer service team.
Thank you so much for sharing this! We’re so glad we were able to help you replace just the damaged cushion cover instead of needing to replace the whole sectional. It’s wonderful to hear the match was perfect!
A
Adriana · 写过 1 条评价 · 已认证 · 体验于 2026-06-08 ·
★★★★★
流程简单
客户服务很友善、轻松、高效!我立即收到了一封电子邮件回复,其中包含更换报价。
Home Reserve 回复2026-07-06
Thank you so much for sharing this! We’re so glad our team was able to respond quickly and make the replacement quote process easy for you. We truly appreciate your kind words about our customer service!
我已经向 Home Reserve 下了五个订单。我从 60 天的椅子试验开始。我一次在沙发上添加了 2 件。我的三个订单要求我寻求客户服务的帮助来更改我所犯的错误。每次都有一个真正的人能够帮助我。我爱我的家庭储备。我的沙发不断长大。它如天鹅绒般柔软,非常舒适。我极力推荐他们。
Home Reserve 回复2026-07-06
Thank you so much for sharing this! We’re so glad the No Risk Trial helped you get started and that you’ve been able to keep adding to your couch over time. It means so much to hear that our team has been able to help with each order along the way, and we love knowing your Home Reserve keeps growing with you!
Thank you so much! We’re so happy to hear you love both the furniture and your experience with our team. We truly appreciate you choosing Home Reserve!
Thank you so much! We’re so glad to hear our team has continued to take good care of you and that your couch has held up well through multiple moves. That kind of flexibility and durability is exactly what we hope our furniture brings to your home!
Thank you so much for sharing this! We’re so glad the fabric samples helped make your selection easier and that delivery and assembly went smoothly. It’s wonderful to hear you’re enjoying your new couch and loving it so far!
K
Kawaguchi · 写过 2 条评价 · 已认证 · 体验于 2026-05-29 ·
★★★★★
强烈推荐
优秀的客户服务和优质的产品!
Home Reserve 回复2026-07-06
Thank you so much! We’re so glad to hear you had a great experience with our team and that you’re loving the product. We truly appreciate you choosing Home Reserve!
Thank you so much for this incredible review! We’re thrilled to hear you’re still loving your couch years later and that our team was able to make the warranty process smooth, supportive, and quick. It means so much to know Home Reserve has earned your recommendation, and we truly appreciate you sharing your experience!
Thank you so much for sharing this! We’re so glad our team has been able to get replacement seats out to you quickly, and it’s wonderful to hear you’ve noticed the improvements in quality. We truly appreciate you sticking with us and giving us the chance to keep your furniture working well for you.
C
Customer · 写过 2 条评价 · 已认证 · 体验于 2026-06-04 ·
★★★★★
喜欢我的新部分
喜欢我的新部门。交货很棒,我自己在短短几个小时内就把它组装好了。我73岁了,能自己把箱子搬进屋里。
Home Reserve 回复2026-07-06
Thank you so much for sharing this! We’re so happy to hear you love your new sectional and that delivery and assembly went so smoothly. It’s wonderful to know the boxes were manageable and that you were able to get everything put together on your own in just a few hours!
Thank you so much for sharing this! We’re so glad the trial piece helped you feel confident in your layout before ordering more. It’s wonderful to hear that assembly went smoothly, the furniture feels solid, and you enjoyed seeing how everything is built and how flexible the configurations can be.