Thank you so much for considering Home Reserve! We’re so glad you loved the fabric samples, even if the timing wasn’t quite right for a new sectional just yet. We’d be happy to help whenever you’re ready to take another look in the future!
J
Joan Walters · 写过 2 条评价 · 已认证 · 体验于 2026-05-28 ·
★★★★★
客户服务非常好
客户服务非常好,产品很棒!
Home Reserve 回复2026-06-29
Thank you so much! We’re thrilled to hear you had such a great experience with both our team and the furniture. We truly appreciate you choosing Home Reserve!
Thank you so much for your wonderful review! We're thrilled to hear your sofa is a perfect fit for your space and that assembly went smoothly overall. We're also glad our customer support team was able to get your missing part to you quickly so you could finish putting everything together. We truly appreciate your support and hope you enjoy your Home Reserve furniture for many years to come!
furniture is designed to ship flat-packed and be assembled at home, but we understand that the assembly amd fabric can feel like a lot of work, especially when expectations don’t match the experience.
The snug fabric fit is intentional so the finished piece has a clean, tailored look once assembled, but it should never feel so difficult that it takes away from the excitement of the new furniture. We really appreciate you sharing this feedback, and we’re sorry this left you feeling disappointed in the value of your purchase.
T
TARA OLIVERO · 写过 2 条评价 · 已认证 · 体验于 2026-05-26 ·
★★★★★
详细说明和轻松组装!
沙发很容易组装,因为说明非常详细。我喜欢我选择的面料——它非常舒适,而且沙发(组合式)正是我想要的。过去两周我每天都使用它并且喜欢它。我也很感谢客户服务团队在我购买之前回复我,当我对尺寸有疑问时(我担心盒子是否适合我的楼梯,他们给我的答案既准确又令人安慰)。我与 Home Reserve 交谈过的每个人都非常乐于助人且友善!
Home Reserve 回复2026-06-24
Thank you so much for this thoughtful review! We’re thrilled to hear your sectional was easy to assemble, that you love your fabric choice, and that it’s already become part of your everyday routine.
We’re also so glad our team could help answer your questions before ordering ( making sure your boxes would fit smoothly is important) and it means a lot to hear you felt supported along the way!
R
Robin Ramon · 写过 1 条评价 · 已认证 · 体验于 2026-02-20 ·
★★★★★
易于遵循组装说明...
组装剖面时易于遵循的说明
Home Reserve 回复2026-06-24
Thank you so much! We’re so glad the directions were easy to follow and that assembly went smoothly. We hope you love your new sectional!
Thank you so much for your kind words! We’re so glad to hear your furniture feels sturdy and comfortable, and that the fabric looks great in your space. We truly appreciate you choosing Home Reserve!
Thank you so much for sharing this! We’re sorry one of the wood pieces broke, but we’re so glad the warranty process was simple and that your replacement arrived quickly. It means a lot to hear you’re happy with both your furniture and the care from our team!
G
Gina R · 写过 4 条评价 · 已认证 · 体验于 2026-03-19 ·
★★★★★
流程顺利
该网站让您可以轻松决定风格和适合的单位。总体而言,选择我们的家具的体验非常好。
Home Reserve 回复2026-06-25
Thank you so much for sharing this! We’re so glad to hear the website made it easy to find the right style and pieces for your space. We hope you love your new furniture for years to come!
Thank you so much for your kind words! We’re so glad our team could help with fabric choices, replacement parts, and alternative options along the way. It means a lot to know you felt well taken care of, and we truly appreciate you choosing Home Reserve!
Thank you so much for this wonderful review! We’re so glad our team could help you find the right fit with the standard depth unit and make the trial process feel easy and supportive. Hearing that assembly was manageable on your own means so much, and we love that you’re enjoying furniture that is made in the USA, built to last, and easy to care for over time.
Thank you so much for this wonderful review! We’re thrilled to hear you’re loving the quality and comfort of your new furniture, even if it’s making it a little too easy to fall asleep. We’re also very glad your dog approves, because we know that’s an important vote!
J
JENNIFER · 写过 1 条评价 · 已认证 · 体验于 2026-04-05 ·
★★★★★
非常热情并且回复很快!
Home Reserve 回复2026-06-19
Thank you so much for your kind words! We’re so glad our team was able to respond quickly and take good care of you. We truly appreciate you choosing Home Reserve!
Thank you so much for sharing your experience. We’re glad to hear you like the style, fabric, and storage, but we’re sorry assembly was more difficult than expected and that you dealt with splinters.
We appreciate your feedback about the wood pieces and will be sure to share it with our team. Our seat cushions are designed to start firmer and soften with use, and we hope they become more comfortable for you over time.
Thank you again for choosing Home Reserve and for giving us such helpful feedback.
Thank you so much for sharing this! We’re so glad to hear your furniture has lived up to what you expected and that you’re loving the color you chose. It’s wonderful to know it’s been firm, comfortable, and a good fit for life with pets and kids!
J
Joan Stanton · 写过 1 条评价 · 已认证 · 体验于 2026-05-20 ·
★★★★★
我从未收到过第二份订单...
我从未收到过第二份样品订单。
Home Reserve 回复2026-06-19
We’re so sorry to hear that! It looks like we only received one order for swatches. We’ll be reaching out to you by email so we can take a closer look and help get this sorted out.
K
Kayleigh · 写过 1 条评价 · 已认证 · 体验于 2026-05-13 ·
★★★★★
我们喜欢沙发
我们喜欢沙发!它非常容易清洁,并且可以选择清洗所有东西,非常适合我们有孩子和狗的家庭。
Home Reserve 回复2026-06-17
We’re so happy to hear you’re loving your couch and that the washable covers have been such a good fit for your family. Kids, a dog, and everyday life are exactly why we love easy-to-clean furniture and we hope you enjoy it for many years to come!
Thank you so much for sharing this! We’re so happy to hear you’re loving the comfort, storage, and durable fabric and we’re especially glad it has earned your dog’s five-star approval too!
We’re sorry a few boxes were missing parts, but we’re glad our team was able to get those sent out quickly so you could finish assembling and start enjoying your sectional.
Thank you so much for your thoughtful words! While we’re sorry the armless trial piece wasn’t the right fit for your needs, we’re so glad the trial helped you make a confident decision. We truly appreciate you giving Home Reserve a try and for recognizing the care our team puts into helping along the way.
Thank you so much for sharing this. We’re really glad to hear you love everything overall, but we’re sorry to hear that the fabric on the newer pieces isn’t matching the No Risk Trial piece. We’ll be reaching out by email so we can take a closer look and help from there.