Home Reserve (homereserve.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
What people say
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Angela S. · 2 reviews · Experienced 2026-07-29 ·
★★★★★
Disappointing, frustrating to assemble, and far too firm
Disappointing, frustrating to assemble, and far too firm
I really wanted to love my Home Reserve couch, but the overall experience has been extremely disappointing.
Assembly was a nightmare. The couch arrives flat-packed as a massive pile of wood panels, cushions, covers, and other parts. It took hours of tedious, exhausting work to assemble, and a power drill is practically essential.
Unfortunately, the finished couch was not worth the effort. The cushions are incredibly stiff and hard. Sitting on it feels more like sitting on a waiting-room bench than relaxing on a cozy living-room sofa. For the price, I expected it to be much more comfortable.
The interior frame also relies heavily on exposed engineered wood, which had a noticeable odor when it arrived.
The hidden storage under the seats is clever, and washable covers are a nice concept. Unfortunately, those features do not make up for the miserable assembly process and lack of comfort. I would not purchase this couch again or recommend it.
Replacement parts came fast and due to the design, they were easy to replace.
Reply from Home Reserve2026-08-07
Thank you so much for the 5-star review! We're glad your replacement parts arrived quickly and that the modular design made them easy to swap out. We appreciate you choosing Home Reserve and hope your furniture continues to serve you well!
Fabulous Customer Service and Product Quality! All online information is accurate. Estimates on time to construct are probably light. While not technical, this is more time consuming than 40 minutes / unit. With that said, once you get going, it's fairly simple, repeatable, and very well packaged and instructed.
Reply from Home Reserve2026-08-06
Thank you so much for sharing this thoughtful feedback! We’re so glad to hear you’re happy with the product quality, customer service, packaging, and instructions. We also appreciate your note on assembly time! While the process is designed to be simple and repeatable, we understand it can take longer than expected, especially getting started with the first unit.
My family loves our new sectionals! They are sturdy, comfortable, and look great. Customer service has been excellent. Thank you, Home Reserve!
Reply from Home Reserve2026-08-06
Thank you so much! We’re so happy to hear your family is loving the new sectionals and that they feel sturdy, comfortable, and look great in your home. We truly appreciate your kind words about our customer service and are so glad you chose Home Reserve!
This was hands down the worst furniture purchase I have ever made. After the boxes sat in my living room for a week, I paid $300 for a professional to assemble it, thinking that would ensure it was done correctly. Even with professional help, the assembly process was an absolute disaster. The parts didn’t align properly, and the whole thing felt like trying to force together a cheap, poorly manufactured puzzle.
The final result is not sturdy at all. The back of the couch wobbles significantly every time you lean against it, and the frame constantly squeaks and flexes as if it is about to collapse. It is completely unsafe for daily use and looks nothing like the high-quality furniture advertised. Between the initial cost and the $300 I wasted on professional assembly, this is a financial loss I deeply regret. Save yourself the frustration and your money—do not buy anything from them.
Reply from Home Reserve2026-08-06
Hi there, thank you for taking the time to share this. We're sorry to hear the assembly didn't go as smoothly as expected. Sometimes even professional assemblers move quickly and can miss a step or a detail in the instructions, which can lead to the kind of wobbling and alignment issues you're describing. The good news is these are usually fixable! Our experts are reaching out to you directly right now to sort this out. In the future, please know our team is always happy to walk through assembly in detail. Customers can reach us at [email protected] or by phone, and we're glad to help before, during, or after assembly!
Great couches, but the wood leaves small splinters and chips when lifting the cushions. Assembly was quick once the first piece was put together; the storage is a plus.
Reply from Home Reserve2026-08-06
Thank you so much for sharing this! We’re glad to hear you’re enjoying the couches, that assembly went smoothly after the first piece, and that the storage has been a nice bonus. We also appreciate your feedback about the small splinters and wood chips when lifting the cushions, and we’ll be sure to share that with our team.
Home Reserve is THE place to get couches, ottomans, and chairs. Every piece is replaceable so you never have to buy a whole new couch again just because one piece is ruined. The customer service team (specifically Courtney) are the best - very responsive and helpful and friendly! Cannot recommend a better place to buy from!
Reply from Home Reserve2026-08-04
Thank you so much for this amazing review! We’re so glad you love the flexibility of being able to replace individual pieces instead of starting over with a whole new couch. We're so happy to hear that our Customer Support Team ( shout out Courtney) was responsive, helpful, and friendly along the way!
Home Reserve has the best customer service. I recently had to use the 10 year warranty to replace a couple of parts on our sofa. They made it so easy, were friendly and prompt.
Reply from Home Reserve2026-08-04
Thank you so much for sharing this! We’re so glad our team was able to make the warranty process easy, friendly, and prompt. It means a lot to know we could help get your sofa back in great shape through the 10-year warranty!
Great product, great company! We love our couch and so do our cats!
Reply from Home Reserve2026-08-04
Thank you so much! We’re thrilled to hear you love your couch — and that it has earned your cats’ approval too. We truly appreciate you choosing Home Reserve!
Great product! Good directions. Very helpful staff.
Reply from Home Reserve2026-07-30
Thank you for your review! We're so happy to hear you're enjoying your Home Reserve furniture and that our assembly instructions and customer support team helped make your experience a positive one. We truly appreciate you choosing Home Reserve and hope you enjoy your furniture for many years to come!
My couch came boxed in clearly marked boxes that allowed me to know what boxes go together for each section of the couch. The directions provided were very clear and easy to follow to get the couch put together correctly the first time. The quality was great and everything looks exactly like expected. I would definitely recommend Home Reserve to other buyers.
Reply from Home Reserve2026-07-30
Thank you so much for the wonderful review! We're thrilled to hear that the labeled boxes and assembly instructions made the process straightforward and that everything came together just as you expected. Knowing you're happy with the quality and would recommend Home Reserve to others truly means a lot to us. Thank you for choosing Home Reserve, and we hope you enjoy your new couch for many years to come!
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Dan · 1 review · Verified · Experienced 2026-07-02 ·
★★★★★
Yall were awesome
Yall were awesome. The couch showed up within a couple weeks and while it took a bit to put together, it’s very sturdy, very comfortable and looks great
Reply from Home Reserve2026-07-30
Thank you so much for the fantastic review! We're so glad to hear your couch arrived quickly and that you found it sturdy, comfortable, and great-looking. While assembly does take a little time, we're thrilled to know it was well worth it. Thank you for choosing Home Reserve, and we hope you enjoy your new furniture for years to come!
I ordered from Home Reserve because your product delivered everything I wanted. simplicity in design, color, storage, versatility, pet friendly, washable, and maximizing seating in a minimal amount of space. Everything is perfect! I was hesitant to order due to some reviews of challenges with putting the pieces together, but in actuallity, it was quite fun and I enjoyed it! If a 68 year old retiree can put together 5 pieces of furniture, anyone can! I'm amazed at the engineering that went into each piece that made the process so precise and simple!
Reply from Home Reserve2026-07-29
Thank you so much for this wonderful review! We’re so happy to hear your Home Reserve furniture checked all the boxes for your space with storage, washable covers, pet-friendly fabric, versatility, and maximizing seating. It’s especially great to hear that assembly turned out to be fun and that you appreciated the engineering behind each piece. We truly appreciate you choosing Home Reserve!
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Alex · 3 reviews · Verified · Experienced 2026-06-18 ·
★★★★★
Easy to assemble, good quality.
I've been using the couch for a little while now and it's comfortable, seems durable, and is overall a pretty good couch. I was pretty impressed with the fabric and the cushion material. It was packaged in a way that made it easy to move around, the packaging made sense, and the assembly was pretty straightforward. Be aware that the frame is made of OSB, so it is pretty dusty when building. It can also be a struggle pulling the covers over the OSB. A sanding block was included, but OSB can only get so smooth. I did also crack a piece, so be gentle while putting it together, OSB is not very resistant to bending. The storage space is pretty small and made of raw OSB, so putting blankets and stuff in there isn't an option and its not ideal for everyday items but would make a great place for board games, etc. The cushions seem a bit hard at first but they're actually very comfortable once you break them in. Also the back is covered in fabric but there is OSB directly behind the fabric so keep that in mind if there are outlets or plugs behind the sofa.
Reply from Home Reserve2026-07-28
Thank you so much for taking the time to share such detailed feedback! We’re glad to hear the couch has been comfortable, the packaging made the pieces manageable, and assembly felt straightforward overall.
We also appreciate your honest notes about the OSB, storage space, and cover fit during assembly. Our furniture is designed to ship flat-packed and be assembled at home, and feedback like this is helpful for customers to understand what to expect. We do offer storage liners for the storage compartments. We’re happy to hear the cushions have become comfortable as they’ve broken in and that the couch is working well for you overall!
Thank you so much for sharing this! We’re so glad ordering was easy and that everything arrived correctly and on time. We truly appreciate you choosing Home Reserve!
We needed a custom couch for our size living room. Their team was able to help us come up with three different layouts. We chose what we liked the best & ordered the trial seat. We love the trial seat and the fabric. But decided not to go ahead and make the purchase at this time and to wait for our us to finish building our house. They were able to refund our money for the trial seat with no problem. We will definitely be ordering from them soon!
Reply from Home Reserve2026-07-28
Thank you so much for sharing this! We’re so glad our team was able to help with layout options and that the trial seat and fabric were a great fit. We completely understand waiting until your house is finished before making the full purchase, and we’ll be happy to help when you’re ready to order!
