Home Reserve (homereserve.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Having 3 dogs, we like the idea of having a sofa that can be washed. And AMERICAN MADE! But the assembly was tougher than expected, with a little guesswork because the instructions weren't 100% accurate. And for the price, all the work you have to do to put the dang thing together was ridiculous. That, and expect sawdust to be everywhere.
We've only had it for a month, but so far spot-cleaning has been easy. The seat cushions don't stay in place, so that's annoying and the true reason I gave it 3 stars off the bat. I shouldn't have to put them back in place daily.
We'll keep the sofas because we have so much blood, sweat, and tears invested but if I knew what I know now, I would probably just buy a cheaper sofa with intent on replacing it every few years.
Reply from Home Reserve2026-07-13
Thank you for giving Home Reserve a try and for sharing such honest feedback. We’re glad the washable covers and spot-cleaning have been helpful with three dogs at home, but we’re sorry to hear the assembly felt tougher than expected.
We understand how discouraging it can feel when the effort than anticipated. We appreciate you sharing your experience, and we’ll be sure to pass your comments about the instructions and assembly process along to our team.
I love my home reserve couch and the customer service is upbove any other company.
Reply from Home Reserve2026-07-13
Thank you so much! We’re so happy to hear you love your Home Reserve couch, and your kind words about our customer service mean the world to us. We truly appreciate you taking the time to share this!
T
Tina · 2 reviews · Verified · Experienced 2026-06-12 ·
★★★★★
We love our new couch
We love our new couch! Yes, it took a minute to put together, but the instructions were incredibly clear and easy to follow (IKEA could take some notes from Home Reserve). Once you learn how to put one piece together, the rest come together fairly quickly.
I absolutely LOVE the fabric. We went with the Retriever fabric in Antler -- it is so soft, cleans so easily, AND looks so luxurious. I'm obsessed.
Reply from Home Reserve2026-07-13
Thank you so much! We’re thrilled to hear the instructions were clear, the assembly got easier as you went, and that your new couch came together so well.
Retriever Antler is such a beautiful choice! It's soft, easy to clean, and cozy while still looking polished. We’re so happy you love it!
The fabric swatches were lovely. I chose and ordered the trial section. The directions were clear on assembly but I was shocked that it was splintery press board for a base for the price paid. We put the whole thing together and proceeded to get wood chips and splinters all over the floor in the process. It did seem very comfortable but could not see myself assembling a whole sectional and paying that much for it so I chose to return it. Getting it all back into the original box was a struggle. You need to shrink the cushions back down using a vacuum and get them in the box and sealed up before they expand. The refund was quick and customer service good.
Reply from Home Reserve2026-07-09
Thank you so much for giving Home Reserve a try and for sharing such thoughtful feedback. We’re glad to hear the swatches were lovely, the assembly directions were clear, and that our customer service team made the return and refund process smooth for you. We appreciate you taking the time to share your experience, and we’ll be sure to pass your comments along to our team.
Love the look of our new sectional. The retriever fabric attracts lint which is a bit annoying but vacuums off easily. Delivery is not white glove ... we were challenged carrying all boxes inside. I recommend an option for inside delivery. I had the sectional assembled professionally not because of difficulty but rather the weight. The pressed wood chips rather easy so be prepared to cleanup. Biggest recommenation is live customer support. Proactively setup an appointment with customers to review configuration and set delivery expectations.
Reply from Home Reserve2026-07-08
Thank you so much for sharing such thoughtful feedback! We’re so glad you love the look of your new sectional, and we really appreciate you taking the time to share both what worked well and where the experience could be improved. Feedback like this is genuinely helpful as we keep looking for ways to make the ordering and setup experience smoother for our customers.
Excellent customer service! I have an older couch that is a different style. When I first received my cover, it didn’t fit right. I contacted Home Reserve and explained the situation. They quickly identified what I needed and sent it free of charge so that my cover would fit correctly. Thank you!
Reply from Home Reserve2026-07-08
Thank you so much for sharing this! We’re so glad our team was able to quickly identify what was needed and get the correct piece sent out so your cover fit the way it should. We truly appreciate you giving us the chance to help with your older couch!
Great furniture, great customer and a real 10 warranty! I had replacement pieces to fix a broken ottoman after one email. No back and forth, no "it can't be repaired"- just darn good customer service that has kept me as a customer for over 15 years. I will keep buying more when I need it.
Reply from Home Reserve2026-07-07
Thank you so much for 15 years of support! We’re so glad we could make the replacement process simple and get your ottoman taken care of quickly. That’s exactly what our 10-year warranty is here for! We’re grateful to have you as part of the Home Reserve family and look forward to being here whenever you need us again.
Was able to replace one damaged cushion cover instead of the entire sectional! Perfect match!
Reply from Home Reserve2026-07-06
Thank you so much for sharing this! We’re so glad we were able to help you replace just the damaged cushion cover instead of needing to replace the whole sectional. It’s wonderful to hear the match was perfect!
Customer service was kind, easy, and efficient! I was able to get an immediate email response with a quote for replacements.
Reply from Home Reserve2026-07-06
Thank you so much for sharing this! We’re so glad our team was able to respond quickly and make the replacement quote process easy for you. We truly appreciate your kind words about our customer service!
I have placed five orders with Home Reserve. I started with the 60 day chair trial. I have added to my couch 2 pieces at a time. Three of my orders required me to seek help from customer service to change errors I had made. A real person was able to help me each time. I love my Home Reserve. My couch keeps growing and growing. It is velvety soft and very comfortable. I can't recommend them enough.
Reply from Home Reserve2026-07-06
Thank you so much for sharing this! We’re so glad the No Risk Trial helped you get started and that you’ve been able to keep adding to your couch over time. It means so much to hear that our team has been able to help with each order along the way, and we love knowing your Home Reserve keeps growing with you!
Thank you so much! We’re so happy to hear you love both the furniture and your experience with our team. We truly appreciate you choosing Home Reserve!
Always great customer service, and the couch I have from them has held up well even through moves!
Reply from Home Reserve2026-07-06
Thank you so much! We’re so glad to hear our team has continued to take good care of you and that your couch has held up well through multiple moves. That kind of flexibility and durability is exactly what we hope our furniture brings to your home!
I liked all the fabric selections and they made it easy to get samples prior to making final selection. The couch was delivered timely and instructions were clear. We are enjoying the new couch and so far, we love it!
Reply from Home Reserve2026-07-06
Thank you so much for sharing this! We’re so glad the fabric samples helped make your selection easier and that delivery and assembly went smoothly. It’s wonderful to hear you’re enjoying your new couch and loving it so far!
Thank you so much! We’re so glad to hear you had a great experience with our team and that you’re loving the product. We truly appreciate you choosing Home Reserve!
This company is top-tier for sure! Not only is the couch comfortable and stylish, but the warranty conveys the quality of their work and their pride in what they have to offer. We put in a warranty claim three years after initial purchase and had the replacement in our hands about a week later- with the most prompt and supportive communication I've seen in a long time. It is amazing to know there are still places that do business this way, Home Reserve is our go-to recommendation!
Reply from Home Reserve2026-07-06
Thank you so much for this incredible review! We’re thrilled to hear you’re still loving your couch years later and that our team was able to make the warranty process smooth, supportive, and quick. It means so much to know Home Reserve has earned your recommendation, and we truly appreciate you sharing your experience!
I have been receiving replacement seats for awhile and they are always shipped quickly! They have improved the quality of the seat replacements so they don’t break as easily’
Reply from Home Reserve2026-07-06
Thank you so much for sharing this! We’re so glad our team has been able to get replacement seats out to you quickly, and it’s wonderful to hear you’ve noticed the improvements in quality. We truly appreciate you sticking with us and giving us the chance to keep your furniture working well for you.
Love my new sectional. The delivery was great and I had it put together by myself in just a few hours. I'm 73 years old and was able to bring the boxes into the house by myself.
Reply from Home Reserve2026-07-06
Thank you so much for sharing this! We’re so happy to hear you love your new sectional and that delivery and assembly went so smoothly. It’s wonderful to know the boxes were manageable and that you were able to get everything put together on your own in just a few hours!
Customer service and instructions were easy. Even though, it was a bit of work to put it together, I liked knowing how it was constructed. It feels solid and I liked how many ways you could configure it. I also was very happy with the trial piece as I changed my layout based on how the 1 piece looked in the room
Reply from Home Reserve2026-07-01
Thank you so much for sharing this! We’re so glad the trial piece helped you feel confident in your layout before ordering more. It’s wonderful to hear that assembly went smoothly, the furniture feels solid, and you enjoyed seeing how everything is built and how flexible the configurations can be.
