Home Reserve (homereserve.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
What people say
M
Mary · 3 reviews · Verified · Experienced 2026-05-26 ·
★★★★★
We were considering a HomeReserve small…
We were considering a HomeReserve small sectional. We ordered several fabric samples- they were REALLY BEAUTIFUL! We ended up FOR NOW sticking with our leather sofa and never did the single piece trial but we will definitely look at them again in the future when we decide to give up this sofa.
Reply from Home Reserve2026-07-01
Thank you so much for considering Home Reserve! We’re so glad you loved the fabric samples, even if the timing wasn’t quite right for a new sectional just yet. We’d be happy to help whenever you’re ready to take another look in the future!
The customer service is excellent, the product wonderful!
Reply from Home Reserve2026-06-29
Thank you so much! We’re thrilled to hear you had such a great experience with both our team and the furniture. We truly appreciate you choosing Home Reserve!
The sofa is perfect for my space and they were fairly easy to put together. We were missing part of the sofa and customer service got it to us right away
Reply from Home Reserve2026-06-26
Thank you so much for your wonderful review! We're thrilled to hear your sofa is a perfect fit for your space and that assembly went smoothly overall. We're also glad our customer support team was able to get your missing part to you quickly so you could finish putting everything together. We truly appreciate your support and hope you enjoy your Home Reserve furniture for many years to come!
A lot of putting together the price should be lower for the amount of work you have to put into the couch itself between sanding and assembly of every piece on top of fabric that fits so snug you feel like your going to rip it getting it on. I would consider something else in the future for sure. Basically thick plywood for the 1800 I spent not worth the brand new price tag at all I could get something pre assembled for that price and will in the future.
Reply from Home Reserve2026-06-29
furniture is designed to ship flat-packed and be assembled at home, but we understand that the assembly amd fabric can feel like a lot of work, especially when expectations don’t match the experience.
The snug fabric fit is intentional so the finished piece has a clean, tailored look once assembled, but it should never feel so difficult that it takes away from the excitement of the new furniture. We really appreciate you sharing this feedback, and we’re sorry this left you feeling disappointed in the value of your purchase.
The sofa was easy to put together because the instructions were so detailed. I loved my fabric choice— it’s so comfortable, and the sofa (sectional) is exactly what I wanted it to be. I have used it every day for the last two weeks and love it. I also appreciate the customer service team getting back to me prior to my purchase, when I had questions about the dimensions (I was worried about the boxes fitting down my stairs, and the answers they gave me were both accurate and comforting). Everyone I have spoken to from Home Reserve has been overwhelmingly helpful and kind!
Reply from Home Reserve2026-06-24
Thank you so much for this thoughtful review! We’re thrilled to hear your sectional was easy to assemble, that you love your fabric choice, and that it’s already become part of your everyday routine.
We’re also so glad our team could help answer your questions before ordering ( making sure your boxes would fit smoothly is important) and it means a lot to hear you felt supported along the way!
R
Robin Ramon · 1 review · Verified · Experienced 2026-02-20 ·
★★★★★
Easy to follow directions in assembling…
Easy to follow directions in assembling sectionals
Reply from Home Reserve2026-06-24
Thank you so much! We’re so glad the directions were easy to follow and that assembly went smoothly. We hope you love your new sectional!
Great customer service and the product is well made. Once assembled, it's very sturdy and comfortable. Fabric is thick and well made. Looks great in the space.
Reply from Home Reserve2026-06-24
Thank you so much for your kind words! We’re so glad to hear your furniture feels sturdy and comfortable, and that the fabric looks great in your space. We truly appreciate you choosing Home Reserve!
The wood in one of our sectional pieces broke and we ordered a replacement through our warranty. It was a very painless process and we received the replacement promptly. We are very satisfied with our product and your customer service.
Reply from Home Reserve2026-06-24
Thank you so much for sharing this! We’re sorry one of the wood pieces broke, but we’re so glad the warranty process was simple and that your replacement arrived quickly. It means a lot to hear you’re happy with both your furniture and the care from our team!
The website made it easy to decide on style and which units would fit. Overall great experience with choosing our furniture.
Reply from Home Reserve2026-06-25
Thank you so much for sharing this! We’re so glad to hear the website made it easy to find the right style and pieces for your space. We hope you love your new furniture for years to come!
Wonderful customer service. Extremely kind and helpful people. They go above and beyond to help you make the right choice of fabric, replace broken parts, and recommend alternative options. Thanks guys!!
Reply from Home Reserve2026-06-23
Thank you so much for your kind words! We’re so glad our team could help with fabric choices, replacement parts, and alternative options along the way. It means a lot to know you felt well taken care of, and we truly appreciate you choosing Home Reserve!
The customer service team was GREAT! I started by trialing a deep seated unit and found it didn't suit me well. My service rep arranged for a truly hassle-free return, offered a trial of the standard depth unit, and had that unit out to me super quick. And it was perfect. Assembly was amazingly easy. I'm a "little old lady" with arthritis, living on my own, and I was able to handle assembly in one sitting all by myself. I love knowing that my new furnishings are made in the USA and built to last...easy to maintain, easy to repair (should I ever need to do that), easy to refresh with new covers if the mood strikes.
Reply from Home Reserve2026-06-22
Thank you so much for this wonderful review! We’re so glad our team could help you find the right fit with the standard depth unit and make the trial process feel easy and supportive. Hearing that assembly was manageable on your own means so much, and we love that you’re enjoying furniture that is made in the USA, built to last, and easy to care for over time.
I'll make this short and sweet. I have the highest regard for this company and the excellent products I just bought from them. The quality is very obvious, but that wouldn't matter if it wasn't comfortable. There is where my one problem exists. When I relax on the sofa with my legs extended over the ottoman, I inevitably fall asleep. P.S. My dog loves it too.
Reply from Home Reserve2026-06-22
Thank you so much for this wonderful review! We’re thrilled to hear you’re loving the quality and comfort of your new furniture, even if it’s making it a little too easy to fall asleep. We’re also very glad your dog approves, because we know that’s an important vote!
J
JENNIFER · 1 review · Verified · Experienced 2026-04-05 ·
★★★★★
Very accommodating and responds quickly!
Reply from Home Reserve2026-06-19
Thank you so much for your kind words! We’re so glad our team was able to respond quickly and take good care of you. We truly appreciate you choosing Home Reserve!
It look a long time to assemble my sectional sofa, probably about 8 hours. I got numerous splinters, both during assembly and later when putting items in storage. I wish both sides of each wooden piece was sanded. I like the style of the sectional and the texture and color of the fabric. The seat cushions are not comfortable for me to sit on for any length of time. I'm hoping the cushions will feel better as I break them in over time. I like the storage compartments under the cushions.
Reply from Home Reserve2026-06-19
Thank you so much for sharing your experience. We’re glad to hear you like the style, fabric, and storage, but we’re sorry assembly was more difficult than expected and that you dealt with splinters.
We appreciate your feedback about the wood pieces and will be sure to share it with our team. Our seat cushions are designed to start firmer and soften with use, and we hope they become more comfortable for you over time.
Thank you again for choosing Home Reserve and for giving us such helpful feedback.
Your product was as promised. I love the color I picked. It is firm but comfortable. Definitely pet and child friendly.
Reply from Home Reserve2026-06-19
Thank you so much for sharing this! We’re so glad to hear your furniture has lived up to what you expected and that you’re loving the color you chose. It’s wonderful to know it’s been firm, comfortable, and a good fit for life with pets and kids!
We’re so sorry to hear that! It looks like we only received one order for swatches. We’ll be reaching out to you by email so we can take a closer look and help get this sorted out.
We love the couch! It cleans so easily and having the option to wash everything is perfect for our family with kids and a dog.
Reply from Home Reserve2026-06-17
We’re so happy to hear you’re loving your couch and that the washable covers have been such a good fit for your family. Kids, a dog, and everyday life are exactly why we love easy-to-clean furniture and we hope you enjoy it for many years to come!
Very comfortable and great storage! We love our sectional! A few of the boxes were missing parts, but customer service had them sent out right away so that we could finish assembling our sectional. I love the fabric-so durable and easy to wipe clean. Our dog gives it five stars, too!
Reply from Home Reserve2026-06-17
Thank you so much for sharing this! We’re so happy to hear you’re loving the comfort, storage, and durable fabric and we’re especially glad it has earned your dog’s five-star approval too!
We’re sorry a few boxes were missing parts, but we’re glad our team was able to get those sent out quickly so you could finish assembling and start enjoying your sectional.
S
Susan W. · 1 review · Verified · Experienced 2026-05-19 ·
★★★★★
The company and the people have been excellent the entire way
The company and the people have been stellar. Customer service and ease of communication were exceptional. Sadly, the armless trial piece didn’t work for my needs, but that is okay. HR did all possible to ensure I had what I needed to make an informed decision.
Reply from Home Reserve2026-06-16
Thank you so much for your thoughtful words! While we’re sorry the armless trial piece wasn’t the right fit for your needs, we’re so glad the trial helped you make a confident decision. We truly appreciate you giving Home Reserve a try and for recognizing the care our team puts into helping along the way.
Love everything except that once we ordered the rest of our pieces after our sample the fabric is slightly different. It's understandable but unfortunate that we now have two pieces together that don't match exactly.
Reply from Home Reserve2026-06-16
Thank you so much for sharing this. We’re really glad to hear you love everything overall, but we’re sorry to hear that the fabric on the newer pieces isn’t matching the No Risk Trial piece. We’ll be reaching out by email so we can take a closer look and help from there.
