Hostek

Hello, I'm happy to look into any issues you're experience, please email [email protected]. We use a PO Box to protect our employees, but I can assure you there is an office, as I was just there in October. Online support is by email only if you are a shared hosting customer. Shared hosting is meant for hobby websites, not businesses. Cloud hosting also includes phone support, which is more tailored for business needs. Thanks for your time,

Hello, Thank you for taking the time to report your feedback. As the head of Hostek, I want to ensure you understand this response is meant to simply let you understand the current state of the hosting industry and support. I also understand this is not going to be the reply you were looking for, but again, I don't BS my customers. I've reviewed the entirety of your support history with us. I understand Luke helped out quite a bit here, and also did discuss this with him. He absolutely went above and beyond here, and I have zero issues with that, but it is not the proper expectation for your entirety of business with Hostek. 1) Your domain expiring is not on Hostek. We have over 10,000 customers and 100,000 domains, we cannot possibly ensure that each customer whose domain is expiring is really receiving our emails. 2) Our assistance with Wordpress also went above and beyond what you pay for. And to respond to your public review, no, .htaccess management is NOT part of support. We're happy to assist, but can't always do that, and especially not in the time frame you're looking for at the rate you pay. Shared hosting offers support by ticket only, and up to 24 hour response times. If you need more than that, $10 a month is not where you're going to get that unfortunately. 3) As much as I personally hate AI, it's here to stay, and it's coming to every company that offers support, especially at $10 a month. The bottom line, it is a truly get what you pay for situation. If this is a hobby site, then you're fine, but also need to have proper expectations of support, which are clearly stated in our statements of support. Again, I know this isn't the reply you're looking for, but I don't lie or BS my customers, and this is the reality of the hosting industry in 2025. I'm wishing you and your family the very best over the holiday season,

So happy to hear you were able to get this resolved, have a great holiday!

Hello, As I said in my reply, 2FA has been required for over a year now, and is required by our insurance, legal requirements, and security. I'm happy to take a bad review for ensuring my clients data and payment details are secure. It should also be noted that this person was extremely abuse and threatening to my staff members. ** Update; The threats got so bad that we had to involve local police.

Thanks for your awesome review!

Thanks so much Mike!

Thank you so much Gary!

Thanks for taking the time Richard!!

Thanks for your time, and have a great week!

Thanks for your time, and have a great week!

Thanks Robert!

Hello Jerry, we know it's a hassle, but it's unfortunately required everywhere now that processes over X amount of transactions per month. We appreciate your understanding!

Thanks Christina!

Thanks Daniel!

Thanks for your time, Ed, have a great week!

Thanks Glenda!

Thanks Terry!

Thanks Matt!

Thanks George!

Thanks Kimberly!