Hostek

Thanks Mike! We apprecaite the love!

Hello, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be. We’ve requested additional information so we can properly investigate the situation, as we’re currently unable to locate your account based on the details provided. We’d genuinely like the opportunity to review what’s happened and work toward a resolution. Regarding your comments on our support and chatbot, we take this feedback seriously. Our AI-assisted support is a relatively new addition designed to provide quick guidance based on our documentation, and we are continuously refining both the AI assistant and our public documentation to improve accuracy and relevance. In terms of billing and domain renewal notifications, we do send automated reminders in advance of expiry. However, we’d like to review your specific case to ensure everything functioned as expected. We also want to address your concern about the unanswered ticket. This is not the experience we aim to provide. In some cases, replies can be affected by delivery issues or filtering, so we’d like to verify this once we have your details. We value every customer and take concerns like this seriously. Please respond to our request for information or reach out directly so we can investigate and assist further. Best Regards, David C. Senior Manager

Thanks for your time!

Hello, Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for.We also communicated about phone support several times for the same reasons.

Hello Simon, Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for.We also communicated about phone support several times for the same reasons.

Hello Nicolas, Please e-mail mgmt-feedback [ at ] hostek so we can see your account and support status and get you fixed up,

Hello Tom, Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for.

Hello! Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for.We also communicated about phone support several times for the same reasons.

Hello Rick, Thanks for the review!

Hello Mina, Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for.We also communicated about phone support several times for the same reasons.

Great to hear Matt!

Hello Simon, Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for. We also communicated about phone support several times for the same reasons.

Hello, Thanks for taking the time to review. For public visibility, this is about 2FA authentication which is required by our insurance. this customer is on a shared plan, which does not include phone support, which was communicated multiple times, and is also listed in our statements of support.

Hi Paul, Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for.

Thanks Kevin!

Hello, We have a staff of 37 very real people I assure you, #1. #2, all cloud server customers still do enjoy phone support. If you have a cloud server, please see the recent newsletter with that #. Shared hosting customers have reply time up to 24hours, per our statement of services. Please contact me at [email protected] with any questions!

Thanks Larry!

Thanks Robin!

Thanks Jim!

Thanks Michelle!