Hostek

Hi, Philip. I'm sorry you’ve had a frustrating experience. We understand that issues involving a domain, email, account access, or billing can be very disruptive. Though we can’t discuss account-specific details publicly for privacy and security reasons, we do want to clarify a few general points. Renewal reminders are sent to the contact information on file before a domain expires, two-factor authentication has been required on client accounts for quite some time, and cancellations must be submitted through the required cancellation process so they can be properly recorded. If services remain active and are configured to use automatic billing, you may see additional charges until cancellation is submitted. I'm happy to review the account with you privately, including the renewal history, 2FA access, billing activity, and cancellation status. Please contact our support team with your account details or ticket number so we can investigate securely. David C. Senior Manager

Thanks Galina!

Thanks Will!

Thanks Tony!!

Thanks Declan!

I'm sorry to hear this, we have been very upfront with our statements of support and expectations. Additionally, I can assure you that the numbers are clear, support response times are down over 300% over the past 2 years, and customer satisfaction is up nearly 20% and now in the 90's. All that said, I would still like to look into this for you and figure out where things went wrong even though you have already moved, please reach out to mgmt-feedback at hostek.com so we can look into it and ensure it doesn't happen again!

Hi Debbie, I'm sorry to hear what all of this has caused you. I can assure you all companies are dealing with these same vulnerabilities right now, as they are not specific to Hostek, and we are doing our best to get to everyone in a timely manner. Please e-mail us at mgmt-feedback at hostek.com so we can look into any remaining issues you may have!

I'm sorry to hear this, we have been very upfront with our statements of support and expectations, and that phone support is only available with cloud accounts. All that said, I would still like to look into this for you and figure out where things went wrong even though you have already moved, please reach out to mgmt-feedback at hostek.com so we can look into it and ensure it doesn't happen again!

While I can assure you that no stealing has occurred, and that we follow strict ICANN Rules that we have no control over, I would like to look into this further for you, please do e-mail us st mgmt-feedback at hostek.com so we can look into it fuether!

Thanks for your time, Bill!

Thanks Bruce!

Thanks AF!

Hello, Mark. Thank you for your feedback. We understand how frustrating it can be to experience any interruption to your email or domain services. The downtime you experienced was the result of scheduled maintenance that was communicated in advance via email and also posted on our status page. This work was necessary to maintain the reliability and performance of the platform, and services were fully restored once the maintenance was completed. Regarding the response time, we did experience higher-than-normal support volumes during this period, which unfortunately led to delays. That said, we recognize the importance of timely communication and are actively working to improve our response times during peak periods. We truly value all of our customers, regardless of account size, and we’re committed to delivering a consistent and reliable service experience. If there’s anything further we can assist with, please don’t hesitate to reach out. Best Regards, David C. Senior Manager

Hello, We’re very sorry to hear about your experience and understand how disruptive it can be to lose access to your account and email services. To help protect customer accounts and prevent unauthorized activity, we implemented two-factor authentication (2FA) as an added security measure. While this is now a widely adopted industry standard, we recognize that it can create challenges if it hasn’t been fully set up or accessed in some time. Our support team can assist with securely restoring access, and we encourage you to reach out again if this has not yet been resolved. Regarding response times, we sincerely apologize for the delay you experienced. Periods of high support volume can impact turnaround times, but we are continually working to improve responsiveness and ensure customers receive the help they need as quickly as possible. We understand how critical domain access and email availability are to your business, and we take concerns like yours seriously. If you’re still experiencing issues, please contact us directly so we can prioritize getting this resolved for you. Best Regards, David C. Senior Manager

Hi, Suhail. Thank you for the kind words—we really appreciate you taking the time to share your experience. You’re absolutely right: great support matters most when it’s needed, and we’re glad to hear that Vlad and Stef were there for you when it counted. We’ll be sure to pass along your feedback to them. Thanks again for your trust in us! Best Regards, David C. Senior Manager

Hello, Bill. Thank you for taking the time to share your experience! We’re glad to hear that Hunter was able to assist you quickly and get everything back up and running. Providing fast, effective support is exactly what we strive for. We truly appreciate your feedback and your trust in us. Best Regards, David C. Senior Manager

Thanks so much for your review, GEorge!

Thanks so much for your review!

Hi Theresa, I’m really sorry to hear about your experience. I completely understand how frustrating this must feel, especially if you weren’t aware the service was still active. I’ve reviewed your account and its history, and it appears the hosting service remained active on our side during this period. We don’t have visibility into whether a website is actively being used unless the service is cancelled or brought to our attention, which is why billing continued as normal. That said, I understand this situation isn’t ideal, and I’d really like to help find a fair way forward for you. Please feel free to reach out to us at [email protected] so we can take a closer look and assist further. Kind Regards, Josh B.

Thanks so much for your review Kerrie