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HP Instant Ink

203 条评价

3.2203 条评价
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关于 HP Instant Ink

数据更新
网站
instantink.hpconnected.com
分类
商业服务
所在地
United States
状态
待认证
近 12 个月
203 条评价
差评回复率
79%(67/85 条)
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HP Instant Ink靠谱吗?

HP Instant Ink(instantink.hpconnected.com)在 OK.one 的综合评分为 3.2 分(满分 5 分),基于本站收录的 203 条用户评价,属于商业服务分类,口碑一般。评价两极分化:53% 给出 4 星及以上,同时 36% 打了 1 星;商家回复了 79% 的差评。数据最后更新于 2026-08-10。

用户怎么说

A
Andree D.美国 · 写过 2 条评价 · 体验于 2026-07-28 ·

这是多年来的良好服务,但是......

多年来,这是一项很好的服务,但在我看来,他们目前在几个方面都失败了。 #1 想要通过人工智能聊天和电话树人工智能向真人提出一个简单的问题几乎是不可能的。我收到了一个有问题的墨盒,花了 30-45 分钟联系真人来解决这个简单的问题。 #2 超额费率变得非常高。我的计划是 8.49 美元/月,100 页。我翻了 150 页,他们收了我 68 美元! #3 他们曾经有一个非常简单的回收计划。当你拿到墨水时,他们提供了一个回收袋。现在他们希望顾客开车去一家大卖场回收它们。所以这又增加了不便。所以我想我正在放弃这项“服务”。它不再像多年来那样交钥匙且容易。再见,惠普即时墨水。

HP Instant Ink 回复2026-07-29

Hi Andree, We are so sorry to hear of your difficulties reaching customer support. For assistance with your account, please contact HP Instant Ink Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time or respond to our request for more information. Thank you, The HP Instant Ink Team

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mary smith美国 · 写过 1 条评价 · 体验于 2026-07-27 ·

取消后墨水退款-不可能

我在 2026 年 1 月没有收到墨水,最终不得不去买一些,然后我收到了一张大账单,用于使用我自己的墨水打印的“额外页面”,所以我 2026 年 2 月取消订阅。 七月份,我注意到他们仍然每月向我收取费用。 我打电话并在电话里花了很长时间 在订阅取消后的 4 个月内,他们试图拿回我的钱。 他们发现了这个案例 # 并发现我已经取消了 二月并将其发送以退款。经过大约两周的等待,我收到了一封电子邮件,说他们退还了我的钱。但他们只退了 2 个月的钱,而不是 4 个月的钱。我回电话,电话搁置了一个多小时,试图接通。我今天再次尝试,他们说我获得了信用证 只有 2 个月而不是 4 个月,他们让我等待检查,但我挂断了电话。 我确信他们希望我放弃拿回 11.80 美元。我现在已经做到了。 以前是校长,但现在我放弃了试图获得应有的东西,但我永远不会再购买惠普产品。他们的客户服务很糟糕,我真的很难相信一个大的 像惠普这样的公司会允许这种事情发生。

HP Instant Ink 回复2026-07-28

Hi Mary, We are so sorry to hear of your issues with your account. For assistance, please contact HP Instant Ink Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time or respond to our request for more information. Thank you, The HP Instant Ink Team

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joanie frankland英国 · 写过 5 条评价 · 体验于 2026-07-27 ·

我已经尝试了无数次来获得......

我已经尝试了无数次以获得解决我的问题的答复。 我已经尝试了他们所有的网上建议,但没有解决问题。我的打印机一直工作得很好,直到我更换了墨盒,现在它无法打印。我自 2020 年以来一直使用他们的页面计划并支付了订阅费用,但由于无法使用我的打印机,我暂停了对该服务的付款,直到我可以得到再次使用我的打印机的帮助 - 但这种情况并没有发生。 我终于在 Whatsapp 上与一位代理交谈,他说我应该先支付订阅费,然后他们才能帮助我解决打印机问题!当我无法打印时,为什么要为页面打印计划付费?!

HP Instant Ink 回复2026-07-27

Hi Joanie, We are sorry to hear of the issues with your printer. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Instant Ink cartridges require an active subscription to work in a printer. We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information. Thank you, The HP Instant Ink Team

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Jason Driscoll美国 · 写过 1 条评价 · 体验于 2026-07-27 ·

狗屎公司

垃圾公司,连一星都不配。充分利用所有小人物的优势。无法使用我从他们那里购买的所有墨水,因为我取消了订阅,因为我现在全职房车并且不会一直使用它。我的完整墨盒无法工作,只是因为它们会制造,所以它们无法工作,因为我没有支付订阅费用。需要对这些人采取一些措施。 CEO需要进行现实检验

HP Instant Ink 回复2026-07-28

Hi Jason, Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function. We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information. Thank you, The HP Instant Ink Team

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Juan美国 · 写过 9 条评价 · 体验于 2026-07-27 ·

希望您的打印机上的间谍软件能够跟踪...

想要打印机上的间谍软件跟踪您的打印频率吗?惠普可以满足您的需求。仅仅因为您一个月打印的页数比上个月多而想要付费吗?惠普可以满足您的需求。想要在您的 HP 打印机中使用功能完美的第 3 方墨盒吗?不,惠普不允许。绝对是垃圾,由于这种糟糕的服务,惠普在过去 4 年里损失了 30 亿美元的打印相关收入。我迫不及待地想像吉列一样,让初创剃须刀公司将他们的魅力传授给他们。浮渣。

HP Instant Ink 回复2026-07-28

Hi Juan, We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time or respond to our request for more information. Thank you, The HP Instant Ink Team

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Robert McTighe美国 · 写过 5 条评价 · 体验于 2026-07-24 ·

我们遇到了以下负面问题……

在 3 个月的 HP Instant Ink 试用期内,我们遇到了以下负面问题: 1. 连接问题 - 间歇性中断 2. 向我们发送的墨水仅使用了 1/2(根据 HP 应用程序)就空了 3. 给我们寄了两个黑色墨盒 底线是,我们在试用期结束后取消了所有这些问题。从那时起,购买我们自己的墨水 - 零问题!

HP Instant Ink 回复2026-07-27

Hi Robert, We are so sorry to hear of your issues with your account. For assistance, please contact HP Instant Ink Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time or respond to our request for more information. Thank you, The HP Instant Ink Team

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Robert Shaw美国 · 写过 3 条评价 · 体验于 2026-07-25 ·

HP Instant Ink 完全是抄袭

HP Instant Ink 完全是盗版——注册前请注意 我取消了 HP Instant Ink 订阅,然后 HP 切断了我使用我已收到且仍有剩余墨水的墨盒进行打印的能力。换句话说,我只剩下已付费但无法再使用的墨盒。 然后,即使在我取消订阅后,惠普仍向我收取了一个月的费用。 这是一种对待顾客的粗暴方式。如果我取消订阅,我希望取消能够得到遵守,并且我希望能够使用我已经付款的用品。相反,惠普的系统会有效地阻止您进行打印,然后继续向您收费。 我使用 HP Instant Ink 的经历彻底摧毁了我对 HP 的信任。我永远不会再注册这项服务,并且在购买另一台 HP 打印机之前我会三思而后行。 我的建议:远离 HP Instant Ink。注册前请仔细阅读取消条款。

HP Instant Ink 回复2026-07-27

Hi Robert, Thank you for your feedback. Instant Ink is a printing plan, not a cartridge purchasing service. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function. We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information. Thank you, The HP Instant Ink Team

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JC美国 · 写过 11 条评价 · 体验于 2026-07-23 ·

在注册这个项目之前先做一下数学计算。

一旦取消服务,我就无法再使用已经付费的墨盒。我只是偶尔打印,所以我保留了18个多月的服务,而且碳粉还剩下一半以上。三年多的时间里,我只收到了一种碳粉,当我取消预订时,他们封锁了我已经多次付款的打印机。打印机很好,但程序很糟糕。

HP Instant Ink 回复2026-07-27

Hi JC, Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function. We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information. Thank you, The HP Instant Ink Team

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Lauren英国 · 写过 1 条评价 · 体验于 2026-07-18 ·

只需在需要时购买墨水即可

作为一个偶尔使用的系统没有意义,没有页面翻转 - 您已经 3 个月没有使用打印任何内容,但仍然需要付费,然后您打印超出页数限制的文档并收取额外费用。

HP Instant Ink 回复2026-07-22

Hi Lauren, Thank you for your feedback. HP Instant Ink allows you to roll over unused pages - up to triple your plan pages. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change. We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information. Thank you, The HP Instant Ink Team

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Ann Sleiman美国 · 写过 2 条评价 · 体验于 2026-07-22 ·

垃圾公司

垃圾公司。使用任何其他打印选项!

HP Instant Ink 回复2026-07-23

Hi Ann, We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time or respond to our request for more information. Thank you, The HP Instant Ink Team

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Paul Bowman美国 · 写过 1 条评价 · 体验于 2026-07-20 ·

这应该是非法的

这应该是非法的。它是一种将墨水直接送到您家门口的廉价方式。但它实际上是一种计量打印订阅,如果您超出设定的页数,则会向您收取额外费用。墨水 50% 的折扣只是吸引你注册的诱饵。没有明确广告说,如果您取消订阅,他们还将远程禁用您作为订阅的一部分收到的墨盒,即使它们仍然是满的。因此,除非您想向 HP 支付额外费用以获得在您购买的打印机上购买的打印纸张的特权,否则请勿注册此骗局。 回应惠普的编辑:明确地说,我了解你们的服务现在是如何运作的。我的抱怨是它的设计和广告方式具有欺骗性。我确信它能带来大量收入,但由于这次经历,我在再次购买惠普打印机之前会三思而后行,并会告诉其他人也这样做。很遗憾,因为惠普制造了很好的产品,但我不想再次被骗去在我已经付费的产品上浪费钱。

HP Instant Ink 回复2026-07-21

Hi Paul, HP Instant Ink is a subscription printing plan. Your printer tells us when to send more ink, and we deliver it to you before you need it. We send you HP Instant Ink cartridges when you first sign up for the service, and additional replacement cartridges are sent as needed based on ink usage, not by the month. You choose an Instant Ink plan based on the number of pages you would like to print monthly. Your monthly fee covers the pages in your plan, allows you to roll over unused pages (up to triple your plan pages), ink delivery, and recycling. You are not purchasing ink cartridges through this service. For this reason, the subscription cartridges do not work after cancellation. The printer itself is never disabled, and you can install store-bought cartridges to keep printing. We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information. Thank you, The HP Instant Ink Team

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Angela G美国 · 写过 1 条评价 · 体验于 2026-07-12 ·

我是即时墨水的新手

我是即时墨水的新手。这似乎是个好主意。我的预算有限,我不能在墨水上花 80 美元。不必去商店购买墨水等。老实说,我只拥有这台打印机和服务几周,但我已经结束了。 今天是7月20日,从7月12日起我就没有墨水了。我的教室必须在本周完成。这意味着我必须打印一些东西。这墨水到底是哪里来的!到目前为止我还没有留下深刻的印象。

HP Instant Ink 回复2026-07-20

Hi Angela, Thank you for reaching out. The first shipment is sent automatically immediately after enrollment. You can check the status and tracking number at hpinstantink.com/signin. Please respond to our request for more information and we will be happy to order any ink you may need. You can also contact Support for assistance at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. Thank you, The HP Instant Ink Team

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Hillary Ibekwe加拿大 · 写过 3 条评价 · 体验于 2026-07-20 ·

不要注册

不要注册! 未经我同意,我被收取了 151 美元的费用 他们欺骗您注册免费试用,然后向您收取高额费用

HP Instant Ink 回复2026-07-20

Hi Hillary, Thank you for your feedback. Instant Ink is a subscription printing plan. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change. To maximize savings with Instant Ink, we recommend choosing the plan that best matches the number of pages you print monthly. We have plans from 10-1500 pages/month. You can roll over unused pages, up to 3x your plan amount. You can review all your charges and print history at www.hpinstantink.com/signin We would be happy to review your account and share your recommended plan. Please respond to our request for more information so we can assist you. Thank you, The HP Instant Ink Team

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S Bakhsh英国 · 写过 2 条评价 · 已认证 · 体验于 2026-07-20 ·

交付的价格和时间...

墨水输送的价格和时间测量有助于提高效率

HP Instant Ink 回复2026-07-20

Hi S, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team

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Joe加拿大 · 写过 3 条评价 · 体验于 2026-07-20 ·

惠普即时墨水计划原则上看起来不错,但是......

惠普即时墨水计划乍一看很吸引人,但却是一个极具欺骗性的计划。 如果您定期打印很多,这可能会有效,但如果您像我们一样,有一段时间很少或没有打印以及大量使用,那么您会浪费大量金钱。 您无法保存未使用的页面,并且当您在订阅量大的月份中超出订阅金额时,您会以非常高的比率被钉住。 最后,当您像我们一样取消计划时,任何未使用的墨盒都是无用的,无法使用,因此也非常浪费。 我们在 3 台机器上尝试了几年,然后取消了,发现在线订购墨水更便宜,而且仍然很方便,因为它往往会在订购后一天左右到达。 远离这一点。

HP Instant Ink 回复2026-07-21

Hi Joe, HP Instant Ink is a subscription printing plan. Your printer tells us when to send more ink, and we deliver it to you before you need it. We send you HP Instant Ink cartridges when you first sign up for the service, and additional replacement cartridges are sent as needed based on ink usage, not by the month. You choose an Instant Ink plan based on the number of pages you would like to print monthly. Your monthly fee covers the pages in your plan, allows you to roll over unused pages (up to triple your plan pages), ink delivery, and recycling. You are not purchasing ink cartridges through this service. For this reason, the subscription cartridges do not work after cancellation. The printer itself is never disabled, and you can install store-bought cartridges to keep printing. We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information. Thank you, The HP Instant Ink Team

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Nina Wavada美国 · 写过 1 条评价 · 体验于 2026-07-19 ·

“永远不会用完墨水”-不是真的……

“永远不会用完墨水”——不再正确了。当我第一次加入研究所时。几年前,墨水我从来不需要等待墨盒。它的效果非常好,以至于我最终得到了我不需要的墨水。现在我有 5 个额外的蓝色和 5 个红色。没有黄色。我一直试图告诉他们停止红色和蓝色并给我更多的黄色。但他们不断发送更多的红色和蓝色,并且对黄色很吝啬。我总是必须停止正在做的事情 3-7 天,直到出现一些黄色。当我向虚拟助理写下需要更多黄色的请求时。它基本上告诉我去买一些。我付钱给他们干什么?当企业全部采用计算机生成的服务时就会发生这种情况。他们在网站上也不容易找到与真人通话的号码。

HP Instant Ink 回复2026-07-21

Hi Nina, Thank you for reaching out. Please respond to our request for more information and we will be happy to order any ink you may need. You can also contact Support for assistance at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. Thank you, The HP Instant Ink Team

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Elaine Mawer英国 · 写过 22 条评价 · 已认证 · 体验于 2026-07-16 ·

服务很好

获得新墨盒没有问题,它们会自动发布,因为惠普知道墨水量何时较低,然后我不会更换它们,直到我的打印机告诉我。

HP Instant Ink 回复2026-07-20

Hi Elaine, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team

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patrick pasqualichio美国 · 写过 1 条评价 · 体验于 2026-07-18 ·

惠普即时墨水骗局!!!

您支付墨水订阅费用,然后当您取消订阅时,他们不允许您使用剩余的墨水。我是 2 年的客户。而且没有花很多墨水,所以我取消了订阅。我还有墨水,但现在它不再起作用了。这是一个骗局!!!!买家请注意!!!!我再也不会为惠普购买任何东西。而且客户服务外包给外国,当然你无法理解这些人!!!!!!开什么玩笑!

HP Instant Ink 回复2026-07-20

Hi Patrick, Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function. We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information. Thank you, The HP Instant Ink Team

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Nina Brown美国 · 写过 1 条评价 · 体验于 2026-07-17 ·

绝对垃圾

绝对垃圾。只要您支付订阅费用,您就只拥有墨水。因此,如果您停止订阅,您将无法使用您已付款的墨水。如果您经济困难且无法付款 - 他们实际上会阻止您使用打印机。垃圾。垃圾。垃圾。我再也不会使用惠普了。在从惠普购买墨水之前,我会先卖掉打印机。你怎么能真正阻止人们使用自己的设备和用品?贪婪的混蛋。 更新:你可以在他们的所有回复中看到他们试图证明他们的垃圾系统的合理性。即使在订阅结束之前,我的打印机也无法工作。就连他们的理由也是垃圾。整个订阅都是垃圾。我将确保它足够工作并出售我的打印机,以确保我不再支持惠普或购买他们的墨水。

HP Instant Ink 回复2026-07-20

Hi Nina, Thank you for your feedback. Instant Ink is a printing plan, not a cartridge purchasing service. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function. We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information. Thank you, The HP Instant Ink Team

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Barbara Hughes英国 · 写过 27 条评价 · 已认证 · 体验于 2026-07-16 ·

服务很好⭐️⭐️⭐️⭐️⭐️

HP Instant Ink 回复2026-07-17

Hi Barbara, Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. Thank you, The HP Instant Ink Team