Issuetrak

我不想错过任何一件事！

Issuetrak 帮我把我所有的请求都放在一个地方，再也不会漏掉任何一件事了！

非常友好且高效的客服…

客服非常友好，响应也很快。可能是我收到过最快的了。

快速联系我并…做得很好

Great job in contacting me quickly and getting my issue resolved. I didn't put 5 stars because the fix took long than expected.

面向大型组织，管理员的 QOL 还有提升空间

IssueTrak allows for fine granularity and control of who sees what from an organization perspective, perhaps to the detriment of UI intuitiveness and general customization. Support is quite good and very responsive.

我会向任何人推荐 IssueTrak…

I would recommend IssueTrak to anyone looking for an easy tool to use to track repairs & service to their customers. It's easy to use and the support I receive when I have a new report I need to run or need to enhance my service tickets is excellent! Thank you for helping us service our customers because of this great tool!

我希望 IssueTrak 能更灵活一些…

我希望 issue trak 的仪表盘和其他方面能更灵活一些。导入数据和信息也应该更方便。需要更多灵活性。有些功能从前端没法正常工作。

升级

升级到10.3.12时支持很棒，执行也很到位。停机时间很短，O365的外部邮件问题也顺利解决了。

产品很棒

Great product. We find it to be very stable providing all the functionality one would expect from a issue tracking software and it does it well! The learning curve for new users is easily managed as they are able to grasp the working with little effort.

IssueTrak 精简了我们的 IT…

Issuetrak 简化了我们的 IT 帮助台和维修流程。Issuetrak 的客户服务无与伦比。我会向任何人推荐这家公司。

响应非常迅速且准确

这是我第一次不得不用 IssueTrak…

这是我第一次使用 IssueTrak 的客服，我得说他们响应非常迅速。有一次打电话时我联系不上我的终端用户，IssueTrak 很乐意直接联系他们，等终端用户方便时再一起处理。总的来说，使用 IssueTrak 及其客服系统的体验非常棒。

用这家公司大约5到7年了…

跟这家公司合作大约5-7年了。与IssueTrak的支持团队合作非常愉快，他们非常有耐心，客户服务也很棒。毫不犹豫会推荐他们！

笨重难用

Unwieldy While the system is comprehensive, it is very "steppy" and not very intuitive. The interface is not modern or engaging and appears to not have had any user experience input or review prior to being launched. The data input fields are not organized in a logical manner conducive to any logical workflow process I'm familiar with. The interface does not appear to be customizable either by the graphical interface for corporate branding, or by editing and manipulating fields (turning on/off visibility for desired and unused fields) etc to meet individual organizational needs. It does appear to be a powerful reporting tool for Leadership, but the information is only as useful as what is input at the grassroots level and our users tend to skip steps and process because of the cumbersome nature of the tool.

IssueTrak 一直是…的绝佳伙伴

IssueTrak 是我们六年多的好伙伴。我们的 Cloud 版本处理了超过 22 万张工单。 他们的支持团队处理问题和请求既快速又彻底。

容易上手，容易配置，表现也和宣传的一样

IssueTrak团队太棒了！所有员工都乐于助人且友好。应用程序的表现与宣传一致，而且配置起来很简单。

简单实用

Issuetrak在整理和分发客户文件给我们的个案工作人员方面非常有用。Issuetrak生成的报告能很好地追踪员工生产力。系统简单易用，不需要太多培训。

会推荐给任何正在寻找 helpdesk 平台的公司

Helpdesk interface is very user friendly, literally set up and rolled out in a few days. perfect! Been using for over 10 years, recently upgraded. I'd like to add that the support is brilliant, very quick to respond to any queries you have.

产品很棒，公司也很棒

IssueTrak 对我们公司来说是一款非常棒的产品，帮助我们更好地管理客户支持问题。直观的界面让新客户上手变得轻松，确保所有支持案例的相关信息都能在一个地方集中管理。 IssueTrak 的客户支持也非常响应迅速，遇到问题能很快得到解决。

他们拥有最好的客户…之一

他们的客户服务算是业内最好的之一了。

非常热心且专业

非常热心且专业。还特意回访确认我的问题已解决