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购物与时尚

JAXXON

200 条评价

4.2200 条评价
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关于 JAXXON

数据更新
网站
jaxxon.com
分类
购物与时尚
所在地
United States · Los Angeles
状态
待认证
近 12 个月
200 条评价
差评回复率
97%(37/38 条)
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JAXXON靠谱吗?

JAXXON(jaxxon.com)在 OK.one 的综合评分为 4.2 分(满分 5 分),基于本站收录的 200 条用户评价,属于购物与时尚分类,口碑良好。81% 的评价为 4 星及以上,17% 为 1 星;商家回复了 97% 的差评。数据最后更新于 2026-08-10。

用户怎么说

糟糕的客户服务

糟糕的客户服务。 他们展示的 5 毫米链条就像我的手镯一样大。 我收到了这条链条,尺寸是原来的 1/5。他们提供退款,但会收取我 10 美元的费用。他们是令人厌恶的人。搞砸了一个绝佳的机会。 准确地推广你的东西,你会得到更好的结果。特姆#2。永远不要和这些小丑做生意!

JAXXON 回复2026-06-21

We're sorry to hear that the chain did not meet your expectations and that you were disappointed with its size compared to what you expected from the photos. We understand your frustration regarding the return process and the handling fee. This is certainly not the experience we want our customers to have. Could you please provide your order number? We'd like to review your order and see how we can help. A member of our Customer Support team will be reaching out shortly.

钢,不是银!

我观看了一位值得信赖的珠宝影响者的一些视频,他一直在给 JAXXON 上光。一直说他们的链子是“金银”和“银”。我浏览他们的网站,找到一条我喜欢的项链,没有看到任何表明该项链不是银的。然后我决定想要同样的款式,但更厚。我去寻找并找到了它的列表......至少我是这么想的。链条一放进去,立刻就可以看出它是钢制的。我回到网页上一看,果然是镀铂钢的。我没有理由认为它不是银色的,因为更薄的版本似乎是银色的,而且我已经阅读过该版本的描述。 为什么没有明显表明我没有购买相同的链条,相同的材料,只是更大一点?颜色选择甚至被标记为“银色”。不是“银色”,不是“银(钢)——SILVER。我认为这都是故意做的,而且我认为“免费雕刻”优惠的存在只是为了减少退货。 说到这里,我正在尝试发起退货,但他们的门户网站一直给我一个错误。因此,我联系了他们的客户支持,他们只是将我链接回门户,告诉我如果遇到问题,请再次向他们发送电子邮件......伙计。我已经有问题了!这就是为什么我按照您网站上的说明给您发送电子邮件的原因! 最后,(在我看来)他们有欺骗性的列表和糟糕的客户服务。不要从这个网站购买任何东西!

JAXXON 回复2026-06-20

Thank you for your feedback. We're sorry to hear about the confusion regarding the materials used in the chain you received and the difficulties you experienced with our return process. We understand how frustrating it can be when a product does not match your expectations and when you're unable to complete a return request smoothly. Could you please provide your order number and any additional details regarding your experience? We'd like to review the matter further and see how we can help. A member of our Customer Support team will be reaching out shortly to assist with your return request and address your concerns.

布莉很有帮助

Bree 很专业,很友善,而且非常乐于助人。我通常害怕与客户服务打交道,但这是我拥有的更好的客户服务体验之一。

JAXXON 回复2026-06-12

Thank you for your kind words! We're so glad to hear that Bree provided professional and helpful support and made your experience a positive one. We'll be sure to share your feedback with her. Thank you for choosing JAXXON!

物超所值

物超所值,正是我所期待的。 快速可靠的sgipping

JAXXON 回复2026-06-12

Thank you for your review! We're thrilled to hear that the product met your expectations and that you found it to be a great value. We're also glad your order arrived quickly. Thank you for choosing JAXXON!

J
Jose Villa · 写过 1 条评价 · 体验于 2026-06-10 ·

我最近购买了杰克逊连锁店......

我最近购买了 Jackson 链条和手链组合,我对质量不满意,所以我决定退货。发现它不能退货,因为他们在购买时提供免费雕刻,但在选择雕刻时没有透露警告,该物品无法退货,现在我被一件我不想要的物品困住了,我刚刚损失了 200 多美元,因为我不打算穿这个垃圾,Jaxxon 需要更改网站,让顾客知道如果雕刻了物品,你就不会发现,直到你去退货,但到那时已经太晚了,我想这就是他们让这笔交易坚持下来的方式,哈哈!

JAXXON 回复2026-06-11

We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.

M
Melissa Nicole · 写过 1 条评价 · 体验于 2026-05-05 ·

客户服务很糟糕而且他们的服务很糟糕。

客户服务很糟糕,他们的换货政策没有意义我永远不会再从他们那里购买

JAXXON 回复2026-06-11

We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.

快速解决

立即解决我的问题。产品很棒,非常合身,质量上乘。谢谢。

JAXXON 回复2026-06-12

Thank you for your kind review! We're delighted to hear that your concerns were resolved quickly and that you're happy with the quality and fit of your products. Providing exceptional products and prompt support is always our goal, so it's wonderful to know we delivered on both. Thank you for choosing JAXXON, and we look forward to serving you again in the future!

P
Piper · 写过 1 条评价 · 已认证 · 体验于 2026-06-09 ·

艾弗里对我的帮助很大……

艾弗里对我的交流提供了巨大的帮助。我订购的尺码不正确,她对我所有的问题和疑虑都非常有帮助!我真的很感谢大家为我的订单和交换所花费的时间和精力。谢谢你!! 派珀

JAXXON 回复2026-06-10

Thank you for your wonderful review! We're thrilled to hear that Avery was such a huge help throughout your exchange process. Providing attentive support and making sure all questions and concerns are addressed is exactly the experience we strive to deliver. We'll be sure to share your kind words with Avery. Thank you for your patience, support, and for choosing JAXXON—we truly appreciate it! 😊

M
Maria T.D. · 写过 1 条评价 · 已认证 · 体验于 2026-06-10 ·

突出响应能力

突出响应能力、清晰的沟通,并在很短的时间内解决了我的问题。

JAXXON 回复2026-06-10

We appreciate you taking the time to share your experience. We’re glad we were able to assist you and that your matter was resolved quickly.Thank you again for your feedback!

N
Noel Agape · 写过 1 条评价 · 已认证 · 体验于 2026-06-10 ·

谢谢卡迪

很棒的链条和手链。我必须退回第一个,并且处理时间很长。我通过客户服务并与卡迪交谈,卡迪向我保证他们会在当天解决这个问题。他们保留了这一消息,因为一天之内我的退款就得到了处理。感谢 Cardi 和 JAXXON 提供的优质体验和产品。

JAXXON 回复2026-06-11

Thank you for taking the time to share your experience! We're thrilled to hear that you're enjoying your chain and bracelet. While we're sorry the return process took longer than expected, we're glad Cardi was able to step in, provide reassurance, and help get everything resolved quickly. We'll be sure to pass along your kind words to her. Thank you for choosing JAXXON—we truly appreciate your support and look forward to serving you again! ✨

E
E Barrett · 写过 1 条评价 · 已认证 · 体验于 2026-06-04 ·

这是给我丈夫的礼物……

这是送给我丈夫的父亲节礼物。质量很好。

JAXXON 回复2026-06-10

Thank you for your review! We're delighted to hear that you're happy with the quality of your purchase. We hope your husband loves his Father's Day gift and enjoys wearing it for years to come. Thank you for choosing JAXXON for such a special occasion! 😊

t
taylor vaught · 写过 2 条评价 · 已认证 · 体验于 2026-06-10 ·

布蕾是最棒的!

Bree 非常友善,非常乐于助人,快速解决了我的问题! 10/10 客户服务。 🖤

JAXXON 回复2026-06-11

Thank you for your wonderful review! We're delighted to hear that Bree was able to resolve your issue quickly and provide the kind, helpful service you deserve. We'll be sure to share your kind words with her. Thank you for choosing JAXXON, and we look forward to serving you again in the future! ✨

B
Brooke Courtney · 写过 1 条评价 · 体验于 2026-06-10 ·

快速运输和美观的链条套装

发货快,外观漂亮,为我的男人准备了 14 克拉古巴金套装。他很喜欢😁

JAXXON 回复2026-06-11

Thank you for your wonderful review! We're so happy to hear that the shipping was fast and that your man loves his 14kt gold Cuban set. 😁 Nothing makes us happier than knowing our jewelry helped make a great gift even more special. Thank you for choosing JAXXON, and we hope he enjoys his new set for years to come! ✨

A
Ashley Napier · 写过 1 条评价 · 已认证 · 体验于 2026-06-09 ·

我遇到了一些运输问题……

我遇到了一些与 Jaxxon 无关的运输问题,但 Cardi 非常乐于助人,保持联系并及时回复,并以完全理解和善意的方式处理了此事。

JAXXON 回复2026-06-10

Thank you for taking the time to share your experience! We're glad to hear that Cardi was able to assist you through the shipping issues and provide prompt, understanding, and caring support along the way. We'll be sure to share your kind words with Cardi. Thank you for choosing JAXXON!

J
Jonas · 写过 3 条评价 · 已认证 · 体验于 2026-06-09 ·

布莉令人难以置信 10/10

老实说,Bree 在整个过程中提供了卓越的客户服务。她花时间了解我的情况,并竭尽全力确保得到公平的解决。由于她的专业精神和关怀,我将很高兴在未来几年继续成为 JAXXON 的客户。下次我逛街时,我什至不会眨眼选择 GLD 等其他品牌。 JAXXON 是我的首选!谢谢布丽!!

JAXXON 回复2026-06-10

Thank you for your amazing review! We're thrilled to hear that Bree provided exceptional customer service and went above and beyond to help resolve your situation. Her professionalism, dedication, and genuine care for our customers are exactly what we strive for at JAXXON. We'll be sure to share your kind words with her. It means so much to know that your experience has earned your continued trust and loyalty. Thank you for choosing JAXXON as your go-to jewelry brand—we truly appreciate your support and look forward to serving you for years to come! ⭐⭐⭐⭐⭐😊

A
Alex · 写过 1 条评价 · 已认证 · 体验于 2026-06-04 ·

兑换政策

商品的质量令人惊叹。但交换政策和交换的周转是可怕的需要修复。我等了将近一个月才等到我妻子的母亲节,我不得不换一个更小的尺码。对此非常失望,但除此之外,质量令人惊叹,而且客户服务的响应速度相当快

JAXXON 回复2026-06-10

Thank you for your feedback and for your kind words about our quality and customer service. We're sorry the exchange process took longer than expected, especially for a Mother's Day gift. We appreciate your patience and have shared your feedback with our team as we work to improve our exchange experience.

B
Benjamin Staples · 写过 1 条评价 · 已认证 · 体验于 2026-06-09 ·

优秀的客户服务

两天后收到包裹,但缺少一件物品。我联系了客户服务部门,艾弗里非常乐于助人。新包裹将在 3 天内寄出。

JAXXON 回复2026-06-10

Thank you for your wonderful review! We're glad to hear your package arrived quickly, and we sincerely apologize for the missing item. We're delighted that Avery was able to assist you promptly and help get a replacement on its way. We'll be sure to share your kind words with her. Thank you for your patience, support, and for choosing JAXXON! 😊

A
Angela Geusic · 写过 1 条评价 · 已认证 · 体验于 2026-06-09 ·

Bree 很棒,帮我解决了……

Bree 很棒,帮我解决了我需要的一切。

JAXXON 回复2026-06-10

Thank you for your wonderful review! We're delighted to hear that Bree was able to help you with everything you needed. We'll be sure to share your kind words with her. Thank you for choosing JAXXON, and we appreciate your support! 😊

B
Brenda · 写过 1 条评价 · 已认证 · 体验于 2026-06-09 ·

布莉非常擅长纠正我的……

Bree 非常出色地纠正了我在运输标签上的错误! 很棒的客户服务

JAXXON 回复2026-06-10

Thank you for your kind review! We're thrilled to hear that Bree was able to quickly help correct the shipping address issue and provide you with great customer service. We'll be sure to share your feedback with her. Thank you for choosing JAXXON—we truly appreciate your support! 😊