Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
I had really difficulty connecting. Thankfully a got to my hotel and used their WiFi to WhatsApp Jetpac. Jetpac did respond immediately but took quite a period of time themselves, directing me to change various settings before eventually getting the data connection. Not straightforward but got there with a patience on both sides.
Jetpac Travel eSIM 回复2026-04-23
Dear Stephen, we are sorry for the inconvenience. As it sounds like a frustrating start, but at least you got it working in the end. Issues like that with travel eSIMs or roaming setups aren’t uncommon—especially when different network settings, APNs, or local carrier compatibility come into play.
Jetpac customer support did what they could, but the trial-and-error approach can definitely test your patience after a long trip. The key thing is you now have a working connection, which makes everything else (maps, bookings, messages) much easier.
If you’re staying a while, it might be worth double-checking:
Your APN settings are saved correctly so it doesn’t drop again
Data roaming is enabled (if required for that eSIM)
You’ve restarted the phone once after everything stabilized
If it disconnects again, we can help you troubleshoot faster without going through the whole back-and-forth. Please feel free to reach out to us at any time and we will gladly assist. Stay safe!
Really poor service. I bought the jetpac esim to cover 6 weeks in Indonesia but had barely any coverage for the whole time. Set up was problem after problem with very poor support (customer services constantly terminating query due to lack of response within short time frame). No signal or internet for days. Ended up on a hotspot on my partners phone (different provider) or searching for WiFi to make basic comms. I eventually cancelled as soon as the data package was used for an alternative provider, which has been reliable. Just relieved I wasn't travelling alone as the lack of connectivity would have left me in a very awkward position. Avoid at all costs, total waste of money!
Jetpac Travel eSIM 回复2026-04-21
Dear Sophie, we’re sorry to hear that you feel we let you down. We understand how important it is to have a stable connection while traveling, and we remain committed to continuously improving our service. While we truly appreciate your feedback, we’d like to clarify that your Indonesia 15GB pack was fully consumed, which resulted in the termination of the service. We recognize that this does not lessen the inconvenience you experienced, and we sincerely regret any disruption caused. As a gesture of goodwill, we’ve added a 2GB QuickGlobal data pack to your account, valid for 3 months or until fully used. We hope this provides you with a better experience on your future travels. If you need any further assistance, please don’t hesitate to reach out—we’re always here to help.
One of the worst eSIM company the day I landed at Hong Kong I hardly get good data and also I am now in china and still struggling with the data, contacted customs service in whatsapp and one of the worst customer service with 0 help to resolve the problem, wasted money, I urgh everyone to avoid this eSIM for Asia you will regret it.
Jetpac Travel eSIM 回复2026-04-22
Dear Amandeep, we’re sorry to hear about your experience. We understand how important it is to have a stable internet connection while traveling, and we regret that we did not meet our usual high standards in this instance. We appreciate you taking the time to share your feedback. Your experience has highlighted areas where we need to improve, and we are taking this constructively as we work on further enhancements.
Please note that under our Fair Usage Policy for unlimited data plans, as outlined in the product details on our website, data speeds are reduced once the daily usage threshold is reached. Speeds automatically reset after 24 hours. This policy is in place to help ensure fair and consistent service quality for all users.
As a one-time goodwill gesture, we have refunded $25.96 USD for the unused portion of your plan. The refund will be returned to your original payment method, depending on your bank’s processing time.
Additionally, a senior member of our customer support team has reached out to you via email to provide further assistance. Please feel free to respond if there is anything else we can help you with. We look forward to serving you again.
can't even purchase it. Tried via webpage on phone, webpage on computer, and the app. it won't let us even buy it. when I reached out to customer service, they suggested using a vpn. they were absolutely no help
Jetpac Travel eSIM 回复2026-04-21
Dear Johnna, we are sorry to hear your experience. Thank you taking the time to let us know. It is never in our intention to cause any inconvenience or difficulties especially when navigating the Jetpac app and website. Please be assured that we stay true to our commitment of providing a seamless service to our customers. To make it up to you, a senior member from our Customer Support Team has reached out to you via email. Please check your inbox for the details. In any case that you need further assistance or support, please let us know at any time and we will gladly be with you. Thank you for patience. Take care.
eSIM Setup Issues, Connectivity, and Unexpected Roaming Charges
Setting up the eSIM was not very straightforward, as we repeatedly encountered errors indicating that the SIM was already in use. In addition, the connection speed was not great, which made the overall experience frustrating.
Despite selecting the eSIM for voice, text, and data, we were unexpectedly billed for roaming charges throughout the entire duration. This was disappointing and suggests either a configuration issue or a lack of clarity in how the service operates.
Overall, the experience did not meet expectations due to setup difficulties, unreliable performance, and unexpected charges
Jetpac Travel eSIM 回复2026-04-22
Dear Ramesha, we’re sorry to hear about the difficulties you experienced while setting up and using your eSIM.
We understand how frustrating it must have been to encounter repeated errors indicating that the eSIM was already in use. This is certainly not the seamless setup experience we aim to provide. In addition, we regret that the connection speed did not meet your expectations, as reliable performance is essential—especially while traveling.
We are also concerned to hear about the unexpected roaming charges you incurred despite selecting a plan that includes voice, text, and data. This may indicate a configuration issue or a misunderstanding in how the service operates, and we agree that this should have been clearer.
Your feedback highlights important areas where we need to improve, both in terms of product reliability and communication. We are taking this seriously and will use your experience to help guide necessary improvements.
Thank you again for bringing this to our attention.
I had 2 days in Japan with slow internet but I contacted customer services thru WhatsApp and they solved it in 10 minutes
We have been 12 people in January no issues with all esims. In South Korea we were not able to contract
Jetpac Travel eSIM 回复2026-04-14
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
The network sometimes stop working. You cant add data for other people. It just automatically add to yourself. Its such a hassle to use
Jetpac Travel eSIM 回复2026-04-14
Dear Clover, thank you for sharing your feedback. We truly appreciate you taking the time to let us know and we remain committed to improve our services. We regret the inconvenience and we are sorry that you experienced issues particularly with the allocation of your purchased packs and intermittent network connectivity. To make it up to you and as our way of thanking you for giving us a try, we've added a complimentary 2GB data pack to your account. This is valid for 3 months or until consumed and can be used in any of your future travels. In any case that you need further assistance, please let us know and we will gladly help. We wish you safe travels and take care.
“Unlimited Data” is a lie!! 3GB daily cap, then throttled to 256kbps
I purchased Jetpac’s “Unlimited Data” 10-day pack (USD $33.99) for Thailand. After 3GB of daily usage, speeds are throttled to 256kbps, which is essentially unusable for navigation, video calls, or anything beyond basic text messaging. Which I needed while working in an area without WIFI. This is not disclosed in the product name. It’s hidden behind a “See details” button.
When I raised this as a misleading advertising complaint, I was passed between three agents over 120+ minutes. I cited specific consumer law rulings, the ACCC’s action against Optus (throttling to 256kbps declared misleading by the Australian Federal Court), the FTC’s $60M fine against AT&T for the same practice, and Singapore’s own Consumer Protection (Fair Trading) Act. Not one agent addressed or acknowledged the legal precedent. Instead they all circled through scripted rhetoric justifying the throttling of speed.
One supervisor, “Kay” terminated the chat while my complaint was still open and escalation requests were unactioned. All throughout I had been pleasant and not aggressive or angry. I was then transferred to a new agent who repeated the same script from the beginning. After 6+ hours, no resolution, I write this.
Multiple independent review sites: TechRadar, Monito, and Cybernews, describe Jetpac as having “no data throttling.” Either those claims are false or the throttle on “Unlimited” plans shouldn’t exist.
If you need genuinely unlimited data while travelling, do not buy this product. The word “Unlimited” does not mean what you think it means here.
Jetpac Travel eSIM 回复2026-04-14
Dear Aaron, we are sorry for to hear your experience. It is never in our intention to cause any inconvenience and we are committed to continuously improve our services. We noted your feedback and rest assured that we are working to resolve your issue in the soonest possible time. Also, a senior member from our Customer Support team reached out to via email. Please check your inbox for the details. In case you need assistance at any time, please do not hesitate to let us know but responding to our email. Take care and stay safe.
eSim never activates and the only contact with Jetpac (if they answer) is via WhatsApp (which you need data for). I used multiple eSims and out of 6 only one worked reliably. I have tried to contact Jetpac multiple times once I returned home however they don't respond. DO NOT BUY if you want reliable connection
Jetpac Travel eSIM 回复2026-04-06
Dear Kristy, we are sorry to hear that you experienced connectivity issues while roaming in China and in Japan. It is never in our intention to cause such inconvenience. To make things right for your, we’ve issued a full refund of AUD 20.50 for your unused China data pack. We’ve also added a complimentary 2GB global data pack (valid for 3 months) to your account as a thank-you for your patience. We hope for a chance to serve you again in your future travels. Thank you and stay safe.
Never use this eSim, my data was not working for over a week and they insisted it was not a problem on their end and they terminated my eSim without my approval, leaving me stranded in a foreign country without data - disgraceful customer service
Jetpac Travel eSIM 回复2026-04-06
Dear Aoife, thank you for taking the time to write your feedback. Please know that we take it constructively for our continuous improvement. We would like to extend our sincerest apologies also for any inconvenience caused due to unstable internet connectivity in Vietnam. While we processed a refund, a complimentary 4GB Quickglobal pack is also added to your account valid for 3 months or until consumed as we hope for a chance to serve you again in your future travels. Thank you and stay safe.
Jetpac was created to create your travel problems, period.
Better company motto is "Jetpac was created to create your travel problems, period."
Do you want to get stuck in the middle of Africa without any Internet and any help solving it? Then get this Jetpac eSIM. I got this one especially because it was stated that there is coverage in both my destinations - Zambia and South Africa. And for all five days in Zambia I needed to chat with Jetpac, who answered me with hours of delay and stopped the chat every time when I couldn't reply within minutes. I was able to chat with them only via WiFi, but ofc I couldn't do it all the time during my travels. And in the end, my connection in Zambia worked for 1.5 hours or something out of all 5 promised days. And with support chatting I spent like 15 hours or so??
And okay, when I later moved further to South Africa and everything started working, I asked for a half refund, since it didn't work in Zambia, but still I'd like to use it in South Africa. And what did they do? They fully cancelled my eSIM package and refunded half. They did it in the middle of our conversation and then asked, "Is there something we can help you with?" HOW DO YOU EXPECT ME TO ANSWER YOU IF YOU JUST STOPPED MY INTERNET IN THE MIDDLE OF OUR CONVERSATION WITHOUT ANY WARNING???
Worst ever experience. Please look for other eSIM providers, especially if your destination is in Africa.
Jetpac Travel eSIM 回复2026-04-09
Dear Veronika, we regret your experience. We know how important it is to keep a seamless connection as you travel and we understand that we failed to meet our own high standards this once. We apologize for any inconvenience caused. Please know that Jetpac stays true to its commitment of continuously working towards improving the services and rest assured that feedback like yours are taken constructively. To make it up to you, a senior member from our customer support team has reached out to you via email. Kindly check your inbox for the details. In any case that you need further assistance, feel free to let us know by responding to our email and we will gladly support. Thank you for your patience and stay safe.
⭐️⭐️☆☆☆ (2/5)
I chose Jetpac eSIM because it was advertised as one of the “best” options with an unlimited data plan. Unfortunately, my experience in China has been far from what was promised.
I used the service in both Shanghai and Hangzhou, and the connectivity was extremely inconsistent. Sometimes there was no connection at all, and when it did work, the speed was often too slow to be usable. This made it very difficult to rely on for navigation, payments, or basic communication.
What’s more disappointing is the “unlimited” claim. After just a couple of days, it became obvious that there is some form of throttling or hidden limitation. The speed dropped significantly, which defeats the whole purpose of purchasing an unlimited plan.
To be fair, the setup process was simple and the eSIM activated without issues. However, reliability is the most important factor for a mobile data service—especially when traveling—and this is where Jetpac falls short.
Summary:
- Easy setup ✅
- Very unstable connection ❌
- Poor performance in major cities ❌
- “Unlimited” data appears to be misleading ❌
I would not recommend this eSIM for use in China based on my experience. If reliability is important to you, you may want to consider alternative options
Jetpac Travel eSIM 回复2026-04-06
Dear Berkay, we are sorry to hear your experience. We know how to important it is to have a seamless connection as you travel and we understand that we failed to keep up on our own high standards this once. To make things right for you, we’ve issued a full refund of USD 56.09 for your unused APAC Unlimited - 30 days pack. As we hope for a chance to serve you again in your future travels, we added a complimentary 2GB global data pack (valid for 3 months) to your account as a thank-you for your support. We hope this will encourage you to give Jetpac another chance. If you need further assistance at anytime, please let us know and we will gladly help. Thank you and stay safe.
My problem was resolved and i was assisted well. I suggest though that if troubleshooting communication is interrupted due to time difference or for whatever reason, the next time the customer comes back to continue, the flow should also continue and not to ask similar questions the previous one had done. But i was helped this time smoothly. Thank you.
Jetpac Travel eSIM 回复2026-04-02
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
JetPac is a great option for eSIM travel. It’s super affordable and has decent service. I’ve used it for both New Zealand and Iceland without issues, and I’m about to try out Japan. Would definitely recommend for the cost!
Jetpac Travel eSIM 回复2026-04-02
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
When it works, it works pretty well, but the key word here is when, it randomly provides me with no connections for extended periods of time each day. Tried resetting, and restarting, nothing works... You just have to wait and it randomly comes back
Jetpac Travel eSIM 回复2026-04-10
Dear Riaan, we regret your experience. We know how important it is to keep a seamless connection as you travel and we understand that we fell short in delivering this for you. We apologize for any inconvenience caused. Please know that Jetpac stays true to its commitment of continuously working towards providing stable connectivity. Rest assured that feedback like yours are taken positively for our improvement. In any case that you need further support from us, please reach out via https://www.jetpacglobal.com/contact-us/ and we will gladly assist. Thank you for your patience and we wish you safe travels.
I had missed two helpers twice and had to keep giving repeating details until i was able to connect with a third person, which i did not like the process.
But, when i met the third person Theresa, she was very helpful and solved my problem swiftly.
Jetpac Travel eSIM 回复2026-04-01
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
Dear Shawn, we heard your feedback and please be assured that it is taken constructively. Thank you for taking the time to let us know and we sincerely apologize for any inconvenience caused. We saw that you were in contact with our Customer Support Team. We hope that the issues were resolved to your satisfaction. In any case that you would need further assistance, please do not hesitate to let us know. We look forward to serve you again in your future travels. Stay safe!
Do NOT purchase unlimited data pack. No response from support.
Package bought - 21 days unlimited data.
Worked fine the first 4 days.
5th day - it stopped working abruptly even though signal is on five bars.
Getting speeds of 0.02 Mbps on speedtest, unable to load google maps or even complete a google search.
Contacted support.
They say my connection has been refreshed and to restart my phone.
Problem remains unresolved.
Contact support again and have been ghosted by the support team since….
A few hours has passed now and still no reply from their whatsapp support.
Overall a horrible experience..
Update - 24 Hours Later
A “supervisor” named ‘Kay’ reached out after i posted a negative review and he said the issue was being investigated by the ‘network team’.
He fed me a couple of templated apology paragraphs etc and said they will personally provide an update if the network team does not reach out within 2 hours.
He did not provide an update, nobody reached out and issue remained unresolved
Update - 48 hrs later.
Still no reply or update.
It appears their ‘unlimited’ packs are a complete scam. According to their T&C Once you use 3GB a day they throttle your connection to 1Mbps. Which is completely false as my speeds were consistently <0.03 Mbps. Less than 3% of their advertised speeds.
So slow that it is completely unusable. Which in some situations can be dangerous when you can’t access basic maps especially when travelling!
So really the 21 day unlimited pack is more like a 63GB pack and is NOT unlimited (3GB/day)
Save yourself some money and just purchase 2x 40GB packs or try a different company.
Jetpac Travel eSIM 回复2026-04-01
Dear Alex, we heard your feedback and we are sorry if you feel that we fell short in meeting our own high standards. We understand the frustration and we take it constructively for our improvement. Please know that Jetpac remains true to its commitment to constantly strive in delivering seamless connection as you travel. In case you would need further assistance, please let us know and we will gladly help. Thank you and stay safe.
Didn't work in Costa Rica despite significant help from Customer Services
Bought an e-sim for myself and my partner for Costa Rica. Despite following instructions, I couldn't get either to work. It appeared to pick up a mobile signal but insisted I was off-line.
I contacted Customer Services who helpfully explained I needed to change other settings but that failed to resolve the issue. I then contacted Customer Services again and this time their representative told me something different and that the previous instructions wouldn't work with the e-sims I had. But still the issue remained.
After spending far too long I asked for a refund which was granted and paid very quickly. That just left me without an e-sim so not happy.
I have been asked to add to this review so JetPac can better id me. I can't readily see any reference on emails but in whatsapp contacts I exchanged messages with an Angelika and a Christian and the Bill was originally for £21.25 paid I believe on 27 Feb. Hope this helps JetPac
Jetpac Travel eSIM 回复2026-04-06
Dear Alan, we are deeply sorry for the inconvenience. It is never in our intention to cause trouble as you travel and we understand how important it is to keep a seamless internet and stay connected as you go around. To make it up to you, a senior member from our Customer Support Team reached out to you via email. Please check your inbox for the details. We also confirmed that refund has been made. Please expect the funds back to your account depending on how fast they process refunds. As we hope for a chance to serve you again in the future, we added a 2GB Quickglobal pack to your account that is valid for 3 months or until consumed. We wish you safe travels. Take care.
I am facing problem with eSIM and got help via whatsapp from customer service officer, JV, who is very patient and guide me step by step to troubleshoot. Problem is solved and I can procced my day peacefully at overseas now.
Thank you JV. Much appreciated your help.
Jetpac Travel eSIM 回复2026-03-25
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
