Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
Everything was perfect and fast, issue was resolved very fast by Nel.
Jetpac Travel eSIM 回复2026-07-29
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Joevy was very professional. We resolved the problem quickly.
Jetpac Travel eSIM 回复2026-07-29
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Dan from Jetpac Happiness Expert,resolved my question very fast.
5 star for him
Jetpac Travel eSIM 回复2026-07-29
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I bought the wrong package by mistake. I contacted them immediately, and they guided me through the process while acting promptly. They re-explained everything, and the customer service was fantastic and easy to navigate.
Jetpac Travel eSIM 回复2026-07-29
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Nel dealt with our enquiry quickly on WhatsApp chat
Nel dealt with our enquiry quickly and to our satisfaction. We would definitely recommend JetPac as we have used them for many different countries and it's always easy to install and good value
Jetpac Travel eSIM 回复2026-07-29
That's amazing feedback, great to hear – we truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I’ve used Jetpac three times in Europe with great connection. The support staff are very quick at resolving any issues that arise.
Jetpac Travel eSIM 回复2026-07-27
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I’ve had multiple data packs through Jetpac and they really provide what they promise you. I had some trouble with double packs in different countries and the customer service was really patient with my concerns! My advice is to really be informed before going on your trip, the service is really easy to use if you have all your information in order. Will definitely come back to Jetpac for my next trip!
Jetpac Travel eSIM 回复2026-07-27
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
DO NOT BUY! I bought an eSIM last night to use in a 4-day trip and today the internet simply stopped working. I’ve reached out to their “24hour technical service” through WhatsApp and I got no response, and when I sent an email they said they’d reply in up to 24 hours. It’s a JOKE to sell a product that is clearly used in trips and say you’ll get a response in 24 hours. I need the internet data to keep going with my trip now. Now I’ll have to buy an eSIM from a different carrier and I demand my money back.
Jetpac Travel eSIM 回复2026-07-27
Dear Ana,
Thank you for sharing your feedback. We understand how disruptive it is to lose connectivity while traveling, especially when you rely on your eSIM to stay connected.
Our support team aims to respond as quickly as possible, but response times can occasionally be longer during periods of high demand. That said, we recognize that timely assistance is essential for travelers, and we're continuously working to improve our support responsiveness.
Connectivity issues can occur for a variety of reasons, and we'd like the opportunity to investigate further what happened in your case. We can see too that you've been in touch with our Customer Support Team. Please feel free to respond and let us know at anytime should further assistance is needed.
We take service reliability seriously and remain committed to providing dependable connectivity backed by responsive customer support.
Best regards,
The Jetpac Team
My eSim suddenly stopped working in Dubai. It caused a huge amount of problems for me and support wasn't there to help at all.
Jetpac Travel eSIM 回复2026-07-27
Dear Gareth,
We're sorry to hear that your service stopped working while you were in Dubai. Losing connectivity during a trip is understandably disruptive, and we recognize the impact this had on your travel experience.
While these issues are uncommon, we understand that the lack of a stable connection and the support experience you received did not meet expectations. We've since worked with our network partner to address the issue and improve how we respond to similar incidents.
If there's anything still outstanding, please contact us at [email protected] with your order details and we will gladly support.
As a gesture of goodwill, we would like to offer you a complimentary 2GB Global Pack hoping for an opportunity to experience Jetpac again under better circumstances.
Thank you for sharing your feedback.
Best regards,
The Jetpac Team
Sucks ass in Malaysia. Help yourself and don’t get jetpack
Jetpac Travel eSIM 回复2026-07-27
Dear Kobe,
We're sorry your experience in Malaysia didn't meet expectations.
During your trip, there was a network issue affecting connectivity for some customers, which unfortunately impacted your service. While these incidents are uncommon, we recognize the disruption they can cause and have been working closely with our network partner to restore and stabilize service.
We saw that you are in touch with our Customer Support Team. Please let us know should there be any other action that we need to take to help you.
We appreciate your feedback as we continue working to deliver a more reliable experience.
Best regards,
The Jetpac Team
July 2026 ~ USA to Singapore to Thailand to Japan to Taiwan to USA
~Horrible experience with this company. Customer service never took accountability via the WhatsApp chat upon chat upon chat upon chat.
Then, they activated one of my eSIMs without my authorization which ate up the data I needed to return back to the USA for family emergency contact.
~Horrible experience.~
Jetpac Travel eSIM 回复2026-07-27
Hi there,
Thank you for sharing your feedback. Reliable connectivity and responsive support are core to the Jetpac experience, so we're concerned to hear your trip fell short of expectations.
Regarding your eSIM activation, our systems are designed to activate only when the required activation conditions are met. If you believe an eSIM was activated without your authorization, we'd like to review the activation records and account history to determine exactly what occurred.
We also take your comments about your support experience seriously. While our team strives to resolve issues as quickly as possible, we recognize your experience did not reflect the standard we aim to deliver.
Please contact us at [email protected] with your details or support ticket reference so we can investigate the case in detail and provide a definitive outcome.
Best regards,
The Jetpac Team
The eSIMs are great to use while traveling and are an excellent value. Usually stay connected with a couple of dropouts (on a 15-day trip). The voice pack was just okay. However, when I've needed help, the customer service/tech support has been fantastic. I've tried Saily, too many issues and mediocre connectivity in many places. I will continue to use JetPac!
Jetpac Travel eSIM 回复2026-07-27
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
E sim dod not work but thanks to costumer service i had a refund quickly
Jetpac Travel eSIM 回复2026-07-22
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
I had a disappointing experience with Jetpac in Italy. The eSIM worked well for several days, then suddenly stopped providing internet while still showing a 5G signal. The app had previously shown around 16 GB remaining, but support later claimed that all 20 GB had been consumed. They provided batch usage logs, but could not explain why the app still showed remaining data before the connection stopped. Support replied quickly, but I did not receive a clear explanation for the discrepancy.
Jetpac Travel eSIM 回复2026-07-14
Hi there,
Thank you for sharing your feedback. We're sorry to hear your experience in Italy didn't match the reliable connectivity we aim to provide.
Based on the information available to our support team, the usage records supplied by our network partner indicated that the data allowance had been fully consumed. We understand, however, that this did not align with what was displayed in the Jetpac app, and we appreciate how that inconsistency could be frustrating.
While we're pleased our team was able to respond promptly, we recognize that you were looking for a clearer explanation regarding the difference between the app's displayed balance and the reported usage. Your feedback has been shared with the relevant team as we continue to improve the transparency and accuracy of our customer experience.
We saw you were in touch with our Customer Support Team. We also have credited your JetPac account with a complimentary 2GB global data token, valid for 3 months, and can be used in any of your future travels.
Thank you for taking the time to share your experience.
Best Regards,
The Jetpac Team
JetPacs's customer service over WhatsApp worked really well -- once I got past the AI by asking to talk to a human. They were able to help me troubleshoot why I was unable to connect in the UK. (The issue involved multiple JetPac eSIMs I had somehow installed on the same phone. ) I was really grateful!
Jetpac Travel eSIM 回复2026-07-07
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
I have used Jetpac previously with no problems. That changed for our recent Alaska vacation. I purchased a 5Gb North America Esim which checked out fine in Canada before I left for Alaska. I could not get it working when I got to Alaska, even though AT&T networks were available, and the Esim offered the option of manually connecting to the AT&T network. It turns out that Jetpac's supplier did not include Alaska in in the NorthAmerica/USA package! Jetpac simply told me that Alaska "was not specifically included"! They did refund my money, for which I am grateful, but they should fix this ridiculous product deficiency!!!
Jetpac Travel eSIM 回复2026-07-01
Dear Hansi Panzer,
Thanks for your feedback, and we're sorry your eSIM didn't work as expected during your trip to Alaska.
We understand how disappointing that must have been, especially after having a good experience with Jetpac previously. While we're glad we were able to issue a refund, we recognize that it didn't help when you needed connectivity.
We've shared your feedback about Alaska's coverage with backend our team. Comments like yours help us identify where we can improve both our product offering and how we communicate coverage details.
We appreciate you taking the time to let us know what happened and hope we can provide a better experience on your next trip.
Best,
The Jetpac Team
Was totally useless for 80% of my travel in California. As jetpac is a low priority provider, I was constantly left with no service, despite people with me who were direct t mobile subscribers having service. Left me stuck many times in my holiday and I ended up buying a different sim. DO NOT RISK IT
Jetpac Travel eSIM 回复2026-07-01
Dear Karah,
Thank you for taking the time to share your feedback. We're sorry to hear that the service did not perform as expected during your trip to California.
While our eSIMs connect through established network partners, coverage and performance can vary depending on location, network conditions, device compatibility, and other factors. We appreciate that this can be particularly frustrating when travelling.
We'd like the opportunity to review your experience in more detail. If you contact our support team with your details, we'll investigate the connectivity issues you encountered.
Thank you again for your feedback. Customer experiences like yours help us identify areas for improvement.
Best regards,
The Jetpac Team
Relatively simple to get set up with some quirky stuff to get around.
They ask you for a watsapp number so they can spam you with offers which they call "communications and optional updates" but are things like use this code for 20% off your next pack, travelling to Europe etc. SPAM ! but not to tell you when your data is running out. They send you a text message when the data has run out! So you have to find somewhere with wifi to buy data, very clever .....
Plans are reasonable in Europe but extornate in South America where a local sim is about 1/3 of the price with 10 times the data.
They didn't respond to my messages.
Jetpac Travel eSIM 回复2026-06-24
Dear Jake,
Thanks for taking the time to leave a review and for highlighting both the positives and the areas where we fell short.
We're glad you found the setup process relatively straightforward, even if there were a few quirks along the way.
Regarding WhatsApp, we only use the number provided for account-related communications and optional updates, and we appreciate your feedback about data usage notifications. We'll pass this on to the team.
We understand your comments about pricing in South America. Our plans are designed for convenience and connectivity across multiple countries, but we recognise that local SIMs can often offer better value in specific destinations.
Most concerning is that you didn't receive a response to your messages. That's not the experience we want customers to have. If you're willing to contact us again at https://www.jetpacglobal.com/contact-us with your account details, we'll be happy to look into what happened.
Thanks again for your feedback.
Kind regards,
The Jetpac Team
Good idea about the free maps and such, but when the piece of garbage app does not let you assign the multiple esims to my family member without crashing, that's an issue I should not have to deal with. Also they did not send along the QR code with the invoice email this time (another FAILURE). Customer service does not answer, now I need to dispute the transaction with my credit card company for FAILURE to deliver service(from imcompetance). Us customers don't have time to deal with your technical issues. We need the service to WORK, if not we take our business directly to your competitors and tell 20x as many people about our BAD EXPERIENCE.
Jetpac Travel eSIM 回复2026-06-22
Dear Jake,
Thank you for taking the time to share your feedback. We sincerely apologize for your experience.
We understand how disappointing it must have been to encounter app crashes while attempting to assign multiple eSIMs to family members, particularly when you were relying on the service to work seamlessly. We also regret any confusion regarding the QR code delivery and are sorry to hear that you were unable to obtain timely assistance from our support team.
We recognize that our customers expect a reliable product and responsive support, and we appreciate that we did not meet those expectations in your case. Your feedback has been shared with the appropriate teams for review, as experiences such as yours help us identify opportunities to improve both our platform and customer experience.
A senior member from our Customer Support Team reached out to you via email. Please check your inbox for the details. To thank you for giving us a try, I went ahead and added a complimentary 4GB data pack to your account. This is valid for 3 months and can be used in any of your future travels. We hope this will encourage you to give Jetpac another chance.
Thank you once again for bringing these concerns to our attention. Stay safe!
Kind regards,
The Jetpac Team
