JJ's House

Ordered a dress over a month ago

Ordered a dress over a month ago, within 7 day of ordering received the try on one and found it too small. so before they even started on the 2nd asked if i could change size they said sure for another 100.00 i said never mind and purchased a different one that is actual size, they run very small I am a tall woman not large and dress was very tight and short their measurements are not true to size.

I ordered a dress for my son’s upcoming…

I ordered a dress for my son’s upcoming wedding and it arrived today. I am thrilled with it. It was a custom order and it fits perfectly. The quality of the fabric and color were exactly what I saw in the picture. I had a few questions about the length so I contacted the chat and they were very helpful and friendly and always available. I need to get it ironed, but thats expected coming in the mail. It came within the time frame too and in time for the august wedding. I am very happy with JJs house. Thank you so much.

Jessie Van Camp加拿大 · 写过 1 条评价 · 体验于 2026-07-03 · 发表于 2026-07-16

The dress was exactly as i imagined

The dress was exactly as i imagined, it was pretty. But it did feel very cheap. The straps rubbed my shoulders raw. The beading popped off like crazy. The zipper wouldnt hold up which was the worst of all.. I got a cheap dress cause I got married outside and knew it wouldnt be in good shape when finished.. so the dress did its job. Exactly as pictured. Just didnt stand the day. 😂 For JJhouse responding, I would of left a review directly on my dress had the option been there. When I go to review it, I can only review the free bag. So I came somewhere I did have a voice. Thats all thanks.

Bochra Tari英国 · 写过 1 条评价 · 体验于 2026-07-15 · 发表于 2026-07-16

Disappointing Return Experience

I ordered two dresses that arrived together in one parcel. Unfortunately, neither dress fitted because the sizing was inaccurate for me, so I returned both in the same parcel using one return label. I paid £11 for delivery to London and a further £9.98 was deducted for the return, meaning I lost £20.98 despite returning the entire order. I contacted customer service to ask why the return charge was applied per dress rather than per returned parcel, but I did not receive a clear explanation. Instead, I was referred to the company policy and told it was due to environmental impact, which did not answer my question. This was disappointing, and I would think carefully before ordering again.

Lots of selections

The selection at JJs was superior to other sites. I loved the try on options and the ease of returning them. I found my perfect dress and it arrived quickly and is very well made.

My dress I ordered fit with minor…

My dress I ordered fit with minor adjustments and the color is perfect.

Very disappointing experience with the…

Very disappointing experience with the Try-On service. I used JJ’s House’s Try-On service while planning my wedding and placed three separate Try-On orders because the service only allows up to six dresses per order. Between the three orders, I paid over £100 in Try-On fees. At no point during the product pages, checkout process or order emails did I realise the Try-On fees were non-refundable. The only thing that was made clear throughout the ordering process was that the dresses had to be returned within 7 days or I would be charged the full retail price. It was only when I came to return the dresses that I discovered the £6 per dress Try-On fee was non-refundable. Had this been made clear before purchase, I would never have bothered ordering through the Try-On service in the first place. What is most frustrating is that JJ’s House later acknowledged in writing that the information “may not have been as clear as it should have been.” Despite this, they only offered me £20 as a goodwill gesture after I had lost over £100 in Try-On fees, which I found insulting. I have since spent over £100 purchasing dresses for my flower girls, showing that I was a genuine customer who intended to buy from JJ’s House. I strongly believe the non-refundable nature of the Try-On fee should be made clearly visible on the product page and during checkout, not only found later by navigating through additional help pages. I hope my experience helps other customers check this before placing an order.

I ordered 2 bridesmaid dresses for…

I ordered 2 bridesmaid dresses for delivery in 2 different states of Australia and the ordering process was good, delivery service faster than expected. The quality of the dresses nice and they both loved them

Travel Gal美国 · 写过 2 条评价 · 体验于 2026-07-11 · 发表于 2026-07-11

Very misleading return policy.

Very misleading return policy. I ordered a standard-size dress with no customizations. Before my order shipped, I contacted customer service to cancel it. My request was denied because they claimed all of their dresses are "custom made" and therefore cannot be canceled or returned. This directly contradicts the return policy on their website, which states that standard-size dresses (excluding final sale items) are eligible for return within 30 days of receiving the order, provided they are unworn, unaltered, and have the original tags attached. Their policy specifically says: "Most items sold on JJ's House may be returned for a refund within 30 days upon receiving your order... Standard size dresses (final sale excluded) ... Items must be unwashed, unworn, unaltered, and in original condition with their tags still attached." It's very frustrating that the written policy says one thing, but customer service says another. If every dress is considered "custom made" and ineligible for return, that should be stated clearly upfront instead of advertising a 30-day return policy for standard-size dresses.

The dress is beautiful

The dress is beautiful. I paid for expedited shipping and it arrived sooner than it was supposed to!

Ria Singh英国 · 写过 5 条评价 · 体验于 2026-07-10 · 发表于 2026-07-10

Never again

Nightmare received wrong size of dress too big absolutely no help offered asked to return the dress and even after promised full refund they deducted £17 out of pocket for not even my fault. Rubbish customer service

Measurements were perfectly fitted

Measurements were perfectly fitted, purchasing two dresses on March 29, 2026 for April 19, 2026 Confirmation for twin daughters. This is a short notice to have dresses tailored & shipped before event. I am very satisfied as a customer & highly recommend JJ’s House.

Gillian Davies英国 · 写过 5 条评价 · 体验于 2026-07-10 · 发表于 2026-07-10

Confidence boosting experience

Experience at JJ's London store was perfect. Attentive staff with no pushy selling, good quality materials in numerous styles & colours at reasonable prices. Made a process we were dreading a fun & empowering experience; left feeling very confident in choice of dress.

Beautiful dresses

Beautiful dresses. Had made to measure and they fitted perfectly.

dress

Everything I was hoping for. A good fit, and well made.

Side and model is perfect

Ellie Ungar美国 · 写过 1 条评价 · 体验于 2026-07-05 · 发表于 2026-07-06

Awful quality and no returns

Awful quality and no returns. Ordered a custom size with my measurements. Fit wasn't even close to correct. No returns on custom sizing. DO NOT USE!

prom dress

I bought this dress for my daughter’s prom, and we are very happy with it. It arrived earlier than expected, is beautifully finished with a quality lining, and looks exactly like the pictures and description. I highly recommend it!

Lovely formal clothes.

I always use this company for my formal dresses and also buy matching bow-tie`s for my husband. Everything I have bought has been well made and to a up standard. Service is good and delivery times are about three weeks. I like this company very much.

Inacceptable in all aspects

Update : I DID SEND BACK ALL DRESSES, I told you, that DHL informed me, that you should get in touch with DHL business partners, as the dress got lost on the way with DHL. The parcel has been packed new and weighed less than when I dropped it off at the DHL shop, one dress was apparantly missing. But you accuse me to have kept it? Not true, and DHL would have given you the money back. There was no need to take it from me, it is betrayal, because I fulfilled all requirements and sent ALL 6 dresses back within 5 days after delivery. Please send me my 222 Euros back, because you can claim it from DHL. 10.07.26 I ordered 6 dresses through their 'try first' option, paid the little fee to get them. They arrived fairly quickly and I really loved the making and the look of the dresses. Unfortunately they all didn't fit in the back, despite they were my usual size and I measured of course before ordering. So I packed all 6 dresses carefully and sent them back way within the time ( within the same week even) with the provided labels. I ordered then the favourite dress in a size which should fit and also another dress to have some choices. So far so good. But then JJ's house ( or Top Bridal, which is the name within the payments for no known reasons...) claimed one dress didn't arrive and charged me the full amount via Paypal! I opened a case and actually it should have been pretty simple...they charged me for a dress I don't have, and the DHL tracking clearly showed, that the package got damaged, DHL packed it anew and the packege was from then on way lighter, which means the dress got missing during the transport of DHL. They really sat it out and Paypal had to close the case. DHL said, they could have claimed the damage through DHL business partners and would have gotten their money back. There was no need to steal that money from me. According to them, they believe I kept a dress ( which didn't even fit, why would I ??....that's actually slander, by all means...). Then I wanted to cancel that new order of course as I don't make business with such unreliable stores, then they first didn't want to cancel the order and then they wanted me to still pay 20% of the cancelled order ! That all is wrong and feels even criminal. So Paypal recommended to contact a lawyer and the police to sort this out, which will be my next step. I still want my 222 Euros back from them, so I am going to report this to the police. I provide the order number 5447270670, so you can't say that you can't locate the order.