Reviewers had a great experience with this company. People frequently mention that the frames are incredibly stylish, come in a massive variety, and offer outstanding quality for the price. Additionally, buyers are consistently impressed by the exceptionally helpful customer support team, who provide quick and effective solutions whenever assistance is needed.
Some reviewers were not happy with extended shipping delays, noting that packages can take a very long time to arrive from overseas. A few people also experienced frustrating issues with missing deliveries or receiving incorrect item details that required extra effort to resolve properly in the end.
The customer support staff have been amazing to work with. I made an input error and received the wrong script, so they gave me 30% my next order.so I ordered 2 pairs. They are very responsive. 4th pair this year and want more! Keep up the great work and providing the coolalest glasses.
Daniel ….. Hola the glasses are here!!!!!!
Thank You for you great customer service, warm, caring
and helping me to understand and get my Glasses without any problem .
I am Happy Customer and will pass the word and will post great reviews.
I know it was your team behind you, BUT YOU DANIEL were the front and this said a lot for a great customer service ONLINE, NOT IN PERSON, You Daniel change this, making it personal, warm caring.
Thank You Thank You.
Claudia
The whole exercise from ordering to the delivery of my glasses has been professional. The quality of the product is superb and what I was hoping for! It has been an absolute delight to have engaged with Jollynova as an online experience. Just thought you may like the very positive feedback from a satisfied customer. I have now bookmarked your store in my favourites. A quality product reasonably priced.
The quality and beauty of Jollynova frames are just amazing 🤩 star perfect! I get the best compliments. I was a little nervous about ordering prescription lenses online but as it turns out, they’re great and the cute frames makes me look good!
Bought my third pair of readers. The quality and style of these Jollynova glasses are unsurpassed for the price. They come in a great case too. Highly recommend.
So Trustpilot is a scam as well? Jolly Nova is a well known dropshipping scam company. I have read through these reviews and they are obviously fake reviews.
You order and get huge shipping delays.
What you order is not what you get.
You get a really cheap item. Sunglasses for me. If you complain, they may offer a partial refund or you can send the glasses back…..To China.
Don’t waste your time. Trustpilot needs to stop accepting fake reviews.
This place is a scam. I received a pair of absolute garbage glasses and their customer service is unresponsive. The lenses are very bad making the glasses not usable by anyone. Customer service wrote back and says they would refund 10%. I said no, and then they responded:
“Can you accept we refund you 30% and you keep it?
If you still want to return, then this is our return address:
2nd Floor (upon entry)
Jiangsu Yaguang Optical Co., Ltd.
No. 288, Jiuqu Road
Danyang County, Zhenjiang City
Jiangsu Province, China, 212300
Abby Firsple +86 18551237976
Please reply to this email with the return tracking number, we will refund the total amount when we receive the return package. Our apologies for any inconvenience this may cause.
Wait for your reply.
Have a good day~
The shipping cost more than these cheap garbage glasses.
I really appreciate the customer service aspect of Jollynova. I did have an issue with shipping, but Daniel in customer service was excellent. He immediately handled my situation and put me at ease. I received my glasses and they were better than I expected. I get so many compliments because they are so unique, and the quality is excellent! I will be ordering again from Jollynova!
I can't express how happy I am with my new glasses. The selection of styles is awesome, and the quality of these frames are probably the best I've ever bought. And I'm 62 and have been wearing glasses since about 13 years old. I bought the frames only and then sent them to a company that does glass lenses. The result is a totally superior and solid pair of glasses. Recently I've been increasingly upset with the quality of lenses and glasses. I missed the old glass photogray. Today's glasses are flimsy and cheap, but you pay a goddamned fortune for them just so you can look through a distorted image. Thank you so much and I'll be buying again and telling my friends.
I had a great experience with JollyNova. They have a fantastic selection of unique, stylish frames, definitely some real head turners. If you’re looking for something that stands out and gets compliments, this is the place.
The ordering process was smooth, and the delivery was impressively fast. Everything arrived exactly as expected, which made the experience even better.
What really stood out to me was their customer service. I had a mishap on my end, and they were incredibly helpful and responsive. They took very good care of me and resolved the issue quickly and professionally, which I really appreciated.
Overall, between the awesome frame selection, fast shipping, and excellent customer service, I highly recommend JollyNova and will definitely be ordering from them again.
Great QUALITY, comfortable, perfect size for me, ** ECCENTRIC UNIQUE **
Great personalized customer service to MR DANIEL**** will purchase again.
And recommend to my friends.
I ordered a pair of glasses that I thought were rimless…but they weren’t. Jollynova had no real responsibility to my mistake. But thanks to their great customer support…since the picture sorta was misleading they completely re-did them in a much more favorable frame. I received them the day before and I am 100 percent happy with my new glasses! Jollynova is a great company and their customer service is fantastic! Thank you again…I absolutely love my new glasses!
First of all, the co. contacted me to make sure my entered prescription was correct, as my eyes had very different requirements. Then within four days the glasses were starting the international shipping which took less than two weeks. I had my glasses all totaled in less than three weeks. They are perfect and well made for the price and I am delighted!
My experience with Jollynova was exceptionally helpful. Daniel was tremendously helpful in taking steps to help me. My situation was resolved with the upmost kindness, courtesy, respect and thanks to Daniel all went smoothly. Jollynova is a company that you can be pleased with. Depending on what you are looking for, the frames are very stylish and you will get a lot of compliments. Best of all you can't go wrong with the low prices and quality. Check it out for yourself. I have 2 pairs and I'm very happy.
I had a great experience with the company. They were professional and quick with my oreder and they have a wonderful line of frames. I plan on ordering many more classes from them.
My experience with Jollynova has been "Great" tasteful, respectful and fairly quick on my product return. I "highly" recommend them and they are my future eye glass company!
Thank you !
EXCELLENT experience!
Had issues with my glasses not being formed properly.
The team took care of my needs immediately, resolving them with great attention.
LOVE the glasses, too!!
Thank you, Jollynova!
with all the on line glasses company I was looking for round glasses. So I ordered here. They are exacally what I ordered. The perscription was correct. I will be ordering again