Joybos® is an innovation-driven e-commerce enterprise engaging in the R & D, production and sales of daily necessities. Its main business covers household cleaning, storage, etc. Over the years, we have successfully expanded our business to the global market and have branches in major cities, including Hong Kong. At Joybos, we are committed to providing high-quality products with great designs and affordable prices to make your life easier and cleaner! Joybos invests a lot in R & D every year, so we can provide many useful products which are suitable for every family. At the same time, we are constantly improving our product offerings so that our customers can receive our products faster.
If I could give less than 1, I would. First issue was the false advertising of shipping in 2-5 business days from the USA. 2 days later I got my shipping notice and found out that my order was shipping from CHINA. I finally received my order a month later. Upon unpacking the disassembled pieces, I found numerous pieces that were bent and dented. Once I got it together I realized I received a 5 tier cabinet despite ordering the 6 tier upgrade and had a door handle and door stopper missing. The 2nd cabinet I found the same 5 tier cabinet not the 6 tier upgrade that I ordered. This one was scrapped up and dented too but not to the extent of the first one. Again I contacted customer service telling them about the damage, missing pieces and getting the wrong cabinets. I asked them to, at the least, refund the difference and send me the missing pieces. The response I got was unbelievable. I was mistaken that I did get the right cabinet and that the 6 tier upgrade only had 5 tiers and not 6 despite sending me a picture of the cabinet I was supposed to receive. I could buy a handle locally and they would refund me 10$. No mention of the receipt of damaged cabinets despite my sending them numerous photo evidence of the extensive damage. I will be contacting the BBB and Attorney Generals Office to file complaints. These cabinets are expensive POS.
I ordered mops on 7 December as needed for my job, and Joybos spout "fast shipping" in emails and on their website.
My products finally arrived 64 days after placing the order. Apparently they decided to send it on a slow boat from China without giving me any opportunity to expedite the order if necessary.
Tracking had no information yet they trying to tell me "it's on it's way" and placate me with pathetic discounts and tell me to "wait as few more days". Never again. The same mops are available for much less via Temu and Amazon so that's where I will spend my money next time. Avoid!
Ordered in August, still not received my item. Have emailed them several times to request a refund and they have yet to action this. Avoid, avoid, avoid!
Buyer beware. Joybos is not a US company and my product was made in China. Better to order Joybos products through Amazon. If the item is defective, you'll have to pay S&H to return. Costs almost as much to return as the item cost originally.
The finished product is very nice, but the shipping and instructions need work
The finished product is very nice. I love that it is so sturdy and I have the ability close the door when I don’t want to see my stuff. And I would consider buying more to replace the old plastic shelves I have. However, the shipping process was poor. You sent me the wrong tracking number in the confirmation email, so I had no idea when it was getting delivered. Then FedEx propped it against my garage door instead of putting on the porch like any other normal delivery. So unknowingly when I opened the garage door it fell into my garage and I didn’t see it. So I backed out and shut the garage door and it got pinched by the garage door. Not sure if that or cheap bags was the culprit but because you didn’t package all the nuts and screws better, they were loose in the box. So I had to dig through the box and styrofoam to get them all. Which was hard to know if I got them all because you don’t list out the quantity in your instructions or YouTube video. So I had blow up your video and count the number of screws I was supposed to have. As far as actually putting it together your printed instructions and YouTube video don’t match. If you are reading this review skip the printed ones they give you and go to the YouTube video. The part where they put the back panel is a better way on the video vs the printed way. Lastly while I don’t think I put it together incorrectly the doors are not magnetized. And I had these metal brackets that weren’t shown in either of instructions (printed or video) what to do with them.
I want these returned They were not heavy duty. One is damaged and the other one won’t work for my business. I ordered heavy duty and they are giving me a hard time about turning them. Terrible customer service
I love our 6 tier shelving unit. My only issue is the doors swing. It’d be great if there was a magnetic stop. It arrived within 10 days and it was easy to put together. It is strong and pleasant to look at. I would buy this again!
Joybos 回复2024-01-05
Sorry for the inconvenience. We have fed back your suggestions to our R&D and factories. Thank you.
Product arrived dented and missing parts. Very poor quality.
Joybos 回复2024-01-05
Sincerely apologize for the inconvenience. We are actively contacting you. Would you please check your email? Thanks for your patience. Please don't worry, we are always here to assist you to resolve this issue till all things are done.
Update: I did find 2 later emails in my Junk folder regarding the shipping issues. Fingers crossed the items now come. Will update accordingly. Note to Joybos. Would be beneficial for all to indicate anticipated ship times in a prominent place.
Still waiting for a reply from Joybos. I don't understand why they won't even reply. My multi-hundred-dollar order has been in transit for over 25 days.
Sent text below via email twice. No one (or vm) answers the listed phone number and the live chat isn't live.. just a form to fill out. Feels VERY much like a scam site. About to report them to my credit card company as well.
Email (with no reply) sent over a week ago.
"Placed a somewhat large order 12/10. Tracking info indicates it was to be delivered 12/31. Still have not received it. Tracking hasn't been updated since 12/20. Order #51323. No one answers your phone number nor your email (as I have attempted to contact you both ways). Please update me on the status of my order ASAP. Regards - Marie Johnson
Joybos 回复2024-01-05
Sorry for the inconvenience. We noticed that you placed your order on 11 Dec. Usually, it takes about 15-25 business days for delivery. But in some cases, the delivery may take longer because of a delay in customs or with the local post office. According to the tracking information, your parcel is awaiting customs clearance. Would you please wait another week for your parcel to be delivered? Thanks for your patience.
In addition, we checked our email and noticed that we replied to your email separately on 25 Dec. and 3 Jan. If you did not receive it, please check your junk mail. Sincerely apologize for the inconvenience once again
Had this item delivered to my studio unit. Went out and purchased quite a few dry goods to store on it. After coming home and putting the item together (every single piece of it, nothing is assembled), I sat down for about 2 minutes and that's when the entire cabinet fell over behind itself under the weight of the item that were put on the shelf? Called Joybos and they answer the phone "Hello?", I had to ask "hello, is this a company or individual since all you've said is hello", the lady was almost incapable of speaking English. She advised me to send an email to "surveys@joy***.com". I asked her multiple time why I would send an order claim to the survey email and she wouldn't answer, she would sit there for an entire two minutes while I asked this question and not respond. I asked her to spell it and she was so ignorant she could not spell the email she could not pronounce to me. I had to do my own research and come to find out, the email is service@joy***.com. She could not pronounce it nor spell it for me.
Sent the photos in and Joybos said I replaced the feet with wheels so they won't cover it. THEY SENT ME THE WHEELS WITH THE CABINET TO INSTALL ON THE CABINET, THE WHEELS CAME WITH IT.
They offered $30 for almost fatally injuring my children and when I pointed out the wheels they're denying me for were actually included and encouraged to be installed by including them, I've received no response from them. They did not include any instructions or disclaimers that installing the included wheels could lead to the cabinet falling over.
Then make accusations that I installed wheels when I wasn't supposed to lol.
I bought the 6 tier pantry organizer for a little over $400. Overpriced is an extreme understatement. The product is made in China, evidently so. Cheap thin metal with many parts needed to be bent back in place. There was no magnetic backstop like the picture and description showed. Plastic parts to hold the acrylic panels in place. I would pay maybe 25% of what they are asking for. Don’t be fooled by their seemingly legit website and product pictures. Complete garbage.
Did not know the product was from China. Pictures were so deceiving and they marketed the item as "heavy duty". When it came we were so disappointed and wanted to return it as fast as we can. Turned out, returning isn't gonna be so easy. First, they demand pictures and videos of the product. Even when I said the reason for return was just because the shelf was WAY TOO SMALL than we expected and there was no damage. And we were trying to find a return address to send the product back to and we can't find it anywhere in the label. Looks like this company makes it very difficult for customers to return products to them. And since the product I ordered is a 5 tier shelf and returns are not free, not only that I have to pay for return shipping cost it will also be a risk if I even try to return it and expect a refund. So we just have to keep the product and just remember to never buy from this company again.
An absolute scam of a site ordered a product in Aug 2023 and never arrived. Have been chasing for an update or a refund with no success.
Stay away !!!!!!
Joybos 回复2023-12-20
sincerely apologize for the inconvenience. Please let us know your order number and debit record via [email protected], so we can check your order history and assist you to resolve this issue soon. Thanks for your patience.
I would give this 0 stars but that isn't an option. The storage for the wardrobes arrived but are extremely cheap sheets of plastic that don't stack straight and certainly don't function as drawers. The set of approx 15 units has cost me over £300 for which I was looking forward to good quality items.
Joybos 回复2023-12-20
sincerely apologize for the inconvenience. Would you please reply the email so that we can assist you to resolve? Thanks for your patience.
Fraudulent business practices.
Paid for express shipping 5-7 business days, standard shipping was 10-15 business days. 66 business days for it to arrive. Was promised a refund that they dodged for weeks on end. The product arrived so mangled I was shocked, like it actually looks as though it was thrown from a building. All parts loose in a box screws and metals parts all bent and scratched and dinged the surface and huge metal chunks taken out of the material. Nightmare absolutely nightmare. Would attach photos if I could.
Joybos 回复2023-12-20
Sincerely apologize for the inconvenience. We checked your order an noticed that the full item cost is refunded. Please check your account. Thanks for your patience.
