Hi Steve, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
Hi Charles, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
Hi Jennifer, we're so sorry to hear about your experience — this is truly not the standard of care we hold ourselves to, and we understand your frustration. Our Care Team is available Monday–Friday, 9am–5pm PST and the fastest way to get a direct resolution is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd also love to hear more about your specific experience here: https://www.joyous.team/joyous-experience
Thank you! ~Joyous Team
Thank you so much for taking the time to share such a thoughtful reflection on your experience. We're genuinely moved to hear that our treatment played such a meaningful role in your journey, and we're grateful you trusted Joyous to be part of that. We hear your feedback about billing and want to make sure you're aware of your options — our Care Team can walk you through how the subscription billing works and help with any adjustments. Please reach out via text at (844) 774-0909, email at [email protected], or open a case at: https://www.joyous.team/automated-actions ~Joyous Team
Hi Christian, please check messages for updates from our team. Once an account is confirmed cancelled and subscriptions are not set to continue, we do not continue to charge patients. We've escalated this immediately and will handle details directly to ensure privacy and support. Thank you! ~Joyous Team
Hi, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions.
We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience
~Joyous Team
Hi Ramona, we're so sorry to hear about this frustrating experience and we've requested more information through Trustpilot so we can find your account and assist as quickly as possible. Our Care Team is made of real humans, but we do get automated support to help triage requests and help patients faster. We're sorry for the confusion with the check-in surveys, but once we get additional information we'll get this sorted.
Thank you,
Joyous Team
Hi there, we're so glad our treatment has helped you on your wellness journey and we're so sorry to hear about the frustration with our service. We've requested more information through Trustpilot so we can find your account and look into what happened and help sort this out. When you have a moment, please reply to that request or share your feedback in this form and include your name and email address so we can dig in ASAP: https://www.joyous.team/joyous-experience
Thank you,
Joyous Team
Hi Judith, thank you so much for sharing your experience and for trusting us to support you on your wellness journey! Wishing you the best always,
Joyous Team
Hi Silvana, we're so sorry to hear about this experience. Just want to clarify that our support is not completely AI, but we do integrate AI to help our Care, Nurse, and Provider teams triage requests to the right team and support patients more efficiently. We're deeply sorry your experience felt like it wasn't a team of real humans and have escalated this review for the team to investigate regarding USPS losing your shipment. Someone will reach out directly if they haven't already. Thank you and again, we're so sorry for the negative experience.
~ Joyous Team
Hi there, thank you for sharing your experience. Our treatment is a telehealth service, and in order to provide support and daily monitoring without getting to meet in-person, we have to provide daily check-ins to track depression/anxiety scores as well as preventing potential side effects. We totally understand if this is too much for some people and really appreciate the feedback.
Thank you,
~
Joyous Team
Hi Jake, thank you for sharing this and we hope you continue to see improvements on our treatment. We'd love to learn how we can improve our service and your experience, and would love any recommendations or feedback you have for us. You can share it here: https://www.joyous.team/joyous-experience
Thank you and wishing you well on this journey!
~
Joyous Team
