Hi Adam, we hear you, and we're sorry about the friction with your appointments. We take feedback like this seriously, so if you'd like to share anything else about your experience, please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
Hi Donald, we're really sorry, and we hear you. Delivery issues are something we take seriously, and feedback like yours helps us improve. If you'd like to share anything else about your experience and help us make our service better, please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
Hi Denise, we're so glad to hear our treatment was a game changer for you! We requested more information through Trustpilot so we can find your account and reach out directly to provide our financial assistance application, if that would be helpful! Either way, great job on all the internal work you've done for yourself and we're so grateful you trusted us to support you along the way!
~Joyous Team
Hi North, we're so sorry. This should have gone very differently, and we hear how much it cost you. Feedback like yours is shared directly with providers so they can grow from it. We take this seriously, and it helps us improve. If you'd like to share more, please do: https://www.joyous.team/joyous-experience. ~Joyous Team
Hi Brantley, we hear you, and we're sorry about how this has gone. If you'd like to share anything else about your experience and help us make our service better, please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
Hi Karen, we're so sorry about this experience — a broken link at your appointment time after weeks of waiting is not what we want for any patient, and we understand the frustration. Our Care Team is available Monday–Friday, 9am–5pm PT, and the fastest way to get a direct resolution is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. You can also reach us by text at (844) 774-0909 or email at [email protected]. ~Joyous Team
Hi Jaime, we just requested more information through Trustpilot so we can look up your account and have the Care Team reach out directly. For clarification, we start all patients on the lowest dose (15mg) and slowly increase them daily based on their responses submitted through the daily check-ins. Our medication has a ~25% bioavailability and is designed with low doses to prevent side effects and help patients reach their minimum effective dose to get mental health progress without overwhelming experiences. We've treated over 85,000 patients and over 89% report improvements to depression and anxiety in their first month - our low dose treatment has been effective for thousands of patients. Patients also get the option to sign up with either the $159/month flexible plan (no monthly commitment) or $129/month plan with 3 month commitment to help them give the treatment an opportunity to improve their symptoms which happen incrementally over the first 3 months. We're so sorry to hear about your frustrating experience and we want to help directly, so as soon as we hear back, we'll investigate what happened further and reach out to assist you directly. Thank you! ~Joyous Team
Hi Shane, we're so sorry to hear about this frustrating experience and we've escalated this to the team to investigate understand what happened so we can assist. We never want patients to feel like the experience was a scam, and we're looking into your specific account so we can provide support directly. Thank you, Joyous team
Thank you so much for sharing this — hearing that our treatment has been a game changer for your mental health truly means the world to us. Wishing you continued growth and wellness! ~Joyous Team
Hi Santi, we're so sorry to hear about the issues with your delivery. We escalated this to the team to investigate and figure out what went wrong and ensure we made it right with you. We never want patients to feel like we've stolen their money and understand the frustration caused when USPS delays or impacts shipments. We're working on scoping other shippers and also working closely with USPS reps to ensure they offer support once the packages leave the pharmacy. Also just wanted to clarify that our company is made of real humans (not run by AI), but some responses are automated to help us triage requests to the right team and in some cases handle questions quickly. We're really sorry for the frustration this experience caused and we're ensuring the team communicates directly to continue to support. Thank you, ~Joyous Team
Hi Bradleigh, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
Hi Charlie, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
Hi Anna, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
