Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the electric scooters are remarkably sturdy, fast, and exceptionally smooth to ride during daily commutes. Consumers also point out the extremely fast delivery service alongside a very helpful support team that promptly resolves technical questions and user concerns.
However, some people mentioned frustrating issues with significant delivery delays and online tracking information failing to update properly for several days. A few other reviewers also experienced major problems with customer service responsiveness, unhelpful interactions, or missing components upon arrival.
I have bought more than 3 scooters from this company! I’ve been very satisfied and I will buy a 4th one as well! Mrs. Kitty is very helpful! I highly recommend it. It takes about two weeks for them to arrive in Greece.
Kukirin Escooter 回复2026-05-15
We look forward to helping you with your 4th one when the time comes. Enjoy the rides in Greece! 🛴
I orderd Kukirin G2 master and it arrived less than 3 days to Estonia, i was very suprised and super happy. As there are lot of similar pages who sells kukirin scooters, do some research about the page. There can be 1 letter diffrences about homepage addresses. Avoid scammers. Mine was kukirin-escooter.com
Kukirin Escooter 回复2026-05-15
We also really appreciate you pointing out the official website address—it’s a huge help for other riders to stay safe from copycat sites. Enjoy the speed and power of your new scooter! 🛴
Great support team. Thank you so much.
I tested it for one hour. Everything going great still testing it. I hope everything’s stays the same way. I will update in case anything happen. Thank you so much.
Thank you, the product and service are great and helpful. Immediate customer care. Unfortunately the delivery took a while from depo to get to our address, but this the GLS service.
Kukirin Escooter 回复2026-05-29
Thank you for the great feedback! We are glad to hear that you found our product and customer care team helpful and responsive.
Amazing Service i needed a new throttle and key cylinder and they sent it out straight after i had sent what was wrong with it and it will be with me soon
I received the scooter (Order #34402) and when I took it out of the box and rode it, I realized that the rear wheel did not spin freely. I found that the rotor brake was a little crooked and with each rotation it braked at the point where it was crooked. I reported the problem, including a relevant video, and without any delay they sent me a spare part which I am expected to receive in the next few days...! Congratulations for the excellent handling of the problem that existed.
I recently purchased a KuKirin scooter and the entire experience has been seamless. Here are a few highlights:
• Delivery: The shipping was surprisingly fast. It arrived well-packaged and much sooner than I anticipated.
• Build & Performance: The scooter feels incredibly sturdy and high-quality. It handles well on different terrains, and the battery life has been consistent with the advertised specs.
• Customer Service: This is where KuKirin really shines. Luna has been exceptionally helpful, proactive, and communicative throughout the process. It’s rare to find this level of personalized support these days!
I’m very satisfied with my purchase and would highly recommend KuKirin to anyone looking for a reliable, high-performance electric scooter.
Kukirin Escooter 回复2026-05-15
I will be sure to share your kind words with Luna—she truly enjoys going the extra mile for our riders. Enjoy your new high-performance ride and see you next time! 🛴
Ordering was super easy, and customer service was great—very responsive and helpful. They answered all my questions without any hassle. The product quality is amazing. It came well packaged, was easy to put together, and pretty much ready to use right out of the box. Shipping was smooth with no issues at all.
Kukirin Escooter 回复2026-05-29
Thank you for the wonderful feedback! It is great to hear that our team was able to answer all your questions and that your order arrived smoothly.
The best purchase I’ve ever made for an e-scooter… 8,5/10 Delivery service (it arrived on my home just 1 day late), 10/10 order, 9/10 quality they must upgrade some thing on the scooter however still convenient and amazing I love it. Always helmet and careful(must buy a kukirin)
Kukirin Escooter 回复2026-05-29
Thank you so much for the review! We are glad to hear that you love the scooter and found it to be your best e-scooter purchase yet, even with the one-day delivery delay.