Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the electric scooters are remarkably sturdy, fast, and exceptionally smooth to ride during daily commutes. Consumers also point out the extremely fast delivery service alongside a very helpful support team that promptly resolves technical questions and user concerns.
However, some people mentioned frustrating issues with significant delivery delays and online tracking information failing to update properly for several days. A few other reviewers also experienced major problems with customer service responsiveness, unhelpful interactions, or missing components upon arrival.
G2 Finally delivered, Didnt send me a bag like they said they would
I have "Pre-ordered" a G2 from this company on the 19th of june, on their website they said they will restock on the 25th of june right. So i didnt mind waiting until they restocked. But then their restock got delayed and they said they would restock on the 27th so i didnt mind that either as i was expecting it to come like 2 - 3 days after they had restocked but i didnt get the tracking number (FedEx) until the 30th of june. At this point i was expecting it to come 1st or 2nd of july but no, nothing. I placed the order on behalf of "SHOP" and they said the estimated delivery was 1st of july. But no, still nothing. The tracking details said the same thing since i got it and it still says the same thing; its in Liverpool and its been there for about a week now. I contacted FedEx thinking it was a problem on their side but they told me they have not received it from the sender (Kukirin-Escooter.com). A day before i contacted FedEx i got an email from this company asking me about "How is your new g2, Let us know what you think. Hi Rayan, We hope you are enjoying your KuKirin 2026 G2 Electric Scooter | Motor 800W | Max Speed 28 mph from KuKirin E-scooter UK. If you have had a chance to use it, we would love to hear what you think. Your feedback helps other shoppers and helps us to improve. It only takes a minute.", no way they have the audacity to ask me about how my scooter is when its not even been delivered so i reply to their email and told them its not been delivered and they told me "Your order will have a tracking update this week, and it is expected to arrive as early as this week please wait patiently" and they said since FedEx is being overwhelmed by the amount of Pre ordered G2s and G4s and they will send me a scooter bag for compensation. Its now wednesday and nothing has changed, the tracking is the same as day 1. If FedEx is waiting for the parcel and they havent scanned it yet still that means these guys havent even sent them the package and now im worried ive just lost £400+.
UPDATE:
I finally did get the scooter 3 weeks but i didnt get the scooter bag like they said i will for compensation. So i am still dissatisfied due to them lying. My order number is #UK122762
Kukirin Escooter 回复2026-07-09
Update – July 9, 2026:
We once again apologize for the delays; these were caused by errors in our management and processes. We have now received confirmation that all orders will be processed this week, so please keep an eye out for updates on your order status. For any delayed orders, please contact us via email to discuss compensation.
Scam ordered it on the 30/06 say fed ex still waiting for my order they are blaming fedex saying they aren’t scanning the items when clearly it is just them not sending it to them I am going to start to get my money back now
Kukirin Escooter 回复2026-07-08
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
Did not receive my order. Stated it has been dispatched however Fed Ex state they have not recieved my order. This has been the issue for over a week now. Assuming I’ve been Scammed. AVOID this site
Kukirin Escooter 回复2026-07-08
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
Scam. Avoid at all costs.
FedEx has been waiting for the parcel for two days now still no updates.
I will now start the process of getting my money back.
Kukirin Escooter 回复2026-07-04
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud; the packages were indeed collected by the local FedEx truck. However, the sheer volume of orders has prevented FedEx from scanning and forwarding them in a timely manner. The FedEx customer service representatives you contacted can only provide information based on the tracking system, the packages have actually already been picked up by FedEx.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
I ordered my Kukirin G2 over a week ago. Took days to say that it had been shipped. Now tracking says it’s sitting in Liverpool. FedEx say they haven’t received it. No reply to emails and no other way of contacting company for information. Very worried that this is a scam. Cannot afford to lose such a large sum of money which was for a special birthday for my son. My order no is #kuk1199
Since been told I did not order from your website but I can 100% say that I did
Update:
I cannot provide the URL on here as links are not allowed as you will already know. Your response is also contradictory as you imply that the problem is down to mishandling by FedEx due to high volumes but then state I did not order from your website. So how would you know. Got one very disappointed child on his birthday today so thank you very much 🥲.
Kukirin Escooter 回复2026-07-04
Hello. Due to a high volume of shipments last week, your package tracking was not updated or forwarded in a timely manner. Please provide the URL of the website where you made your purchase so I can have the relevant distributor contact you; I have noted that you did not place your order on our website.
Since our website's order numbers do not start with "KUK," I believe you purchased from a different distributor. Please check your inbox; you should have received an order confirmation email after placing your order, and you can find the order number there.
Scam! I placed an order for a G2 scooter on 26/06 hoping it would be here in time for my son's birthday. The tracking shows FedEx should've received the parcel on 02/07 however it is now 04/07 and the tracking has still not updated. I've tried to get in touch via chat and email but getting no response! AVOID!
Kukirin Escooter 回复2026-07-04
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud; the packages were indeed collected by the local FedEx truck. However, the sheer volume of orders has prevented FedEx from scanning and forwarding them in a timely manner. The FedEx customer service representatives you contacted can only provide information based on the tracking system, the packages have actually already been picked up by FedEx.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
Hello, I was unable to find your order information based on the name you provided. Please provide your order number so that I can assist you in resolving the issue.
Shocking company fake reviews!! Order a scooter there saying its been shipped but fed ex not even pick it up yet all lies
Kukirin Escooter 回复2026-07-04
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud; the packages were indeed collected by the local FedEx truck. However, the sheer volume of orders has prevented FedEx from scanning and forwarding them in a timely manner. The FedEx customer service representatives you contacted can only provide information based on the tracking system, the packages have actually already been picked up by FedEx.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
Scam saying courier had the parcel yet after phoning not even been pick up and just keep saying wait all a big scam DO NOT BUY OFF THESE
Kukirin Escooter 回复2026-07-04
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud; the packages were indeed collected by the local FedEx truck. However, the sheer volume of orders has prevented FedEx from scanning and forwarding them in a timely manner. The FedEx customer service representatives you contacted can only provide information based on the tracking system, the packages have actually already been picked up by FedEx.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
not the best on delivery wise av placed an order in on the 20th off june and still not received the package but they have said fedex pickup up the parcel but on fedex website says there still waiting to receive the parcel
Kukirin Escooter 回复2026-07-03
Hello, I sincerely apologize for the inconvenience. The G2 and G4 are pre-order items that only arrived in stock in early July; we have now shipped all pre-orders. However, the sudden surge in order volume meant that FedEx was unable to scan and process the shipments in time. We ask for your continued patience. Please contact me via WhatsApp +86 13037685021 with your order number; I will follow up on your order and arrange compensation for you. Thank you for your understanding.
I have had many electric scooters over the years, but have never come across one of such reliable and good quality! Super happy with the 2 I have bought, will definitely buy again and give to my children!
I purchased a Kukirin G2 2025 scooter and I couldn't be happier with my choice. The delivery was incredibly fast and the company proved to be highly professional from day one. After one year of use, I experienced a minor issue with the scooter. I contacted their customer support, and they were extremely honest and efficient: they shipped the necessary replacement parts immediately without asking endless questions. Truly an honest, fast, and reliable company.
Highly recommended!
Hello,
I just wanted to take a moment to express my satisfaction with your customer service.
I had made a mistake in my order for the G4 wheel, and your team managed to correct it immediately after I sent my email. That kind of responsiveness is truly appreciated.
Thank you for your efficiency and professionalism. It's always a pleasure doing business with you.
Best regards,
Hassan Bakbak
A smooth and service minded deal with a company that followed up how the scooter worked a couple of weeks after delivery.
Better price than several other dealers.
The order process was easy and the scooter arrived in only a few days. Everything arrived in good form. As well we experienced good customer service with a few questions afterward. Would definitely buy again for the next one
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