LaceMade
LaceMade is amazing! I've gotten 4 products from here and all of them have been great quality. I recommend not pre-ordering, as shipping can take a while, but other than that, I love this brand!
关于 lacemade.com
数据更新- 网站
- lacemade.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 340 条评价
- 差评回复率
- 89%（206/232 条）
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商家自述
LaceMade: Princess Dream MakerLaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.
以上内容由商家自行提供，未经平台核实。lacemade.com靠谱吗？
lacemade.com（lacemade.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 477 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：49% 给出 4 星及以上，同时 42% 打了 1 星；商家回复了 89% 的差评；近 12 个月新增 340 条。数据最后更新于 2026-10-24。
用户怎么说
As expected and pretty good quality
I have only got 3 dresses from lacemade and everything comes as expected. There are some pull in the thread but CS works with me for replacement
Beautiful:)
I ordered a dress for my sisters birthday and it was lovely. The lace details are absolutely stunning and it looks just as magical and beautiful as the photos on the website:)
Great quality for price point and always cute
The dresses are always such good quality! I know everyone goes for the fancy occasion dresses but don't sleep on the casual ones too! Those tend to be more forgiving about sizing too as they usually have some stretch :) I get so many compliments when I wear their summer dresses (like the rose jam dress or the rose cupid dress).
Might take a it for shipping so be sure to order ahead of time if you need the dress for an event.
Item was well packaged and came in a timely matter. When reaching out to customer service they responded promptley when I asked about changing sizes. Dress was super well made and great for the price!
Have I been scammed?
I ordered at the beginning of February. As a plus size girl I have long coveted Lacemade dresses but seeing reviews of dubious sizing and the distinct lack of size representation on their socials had not done so till now. I ordered curve and plus hydrangea dress, curve and plus rainbow bridge and the curve and plus woodland verse dress which was pre-order back on 17/02/26. The hydrangea dress and rainbow bridge dress arrived and are actually a little big but things can be taken in however it has now been well over 50 days since my order I have emailed customer services and they just keep quoting 15-30 days and stating there may be delays which I am obviously away of delays since it’s been more than 50 days. The prompt for writing the review is there latest response: Hi Princess✨ We’re very sorry, but the item Curve&Plus Woodland Verse Dress you purchased is now sold out, and there are currently no plans to restock it. 💖 With love, Princess Concierge | Lacemade So now worried they have taken my money for a dress they have no intention of fulfilling. A dress which cost more than $89 with no explaination or offer of refund or anything. Now deeply concerned I have been scammed.
lacemade.com 回复2026-04-13
Hi Princess✨ Thank you for your feedback, so sorry for the delay. To confirm the issue you mentioned clearly, can you provide us your order number? Thank you. Looking forward to hearing from you. With love, Princess Concierge | Lacemade
Brought a few dressses using the…
Brought a few dresses using the measurement guide suggested but the item still does not fit and is a bit too big, asked for return from U.K. and you have to pay for the return yourself - fair I don’t mind however I sent my package back to lacemade and have been trying to contact customer service for 5 days. It is impossible regarding returns. when I am trying to get hold of customer. I just want some of my money back for having spent over 200 USD and paying for shipping which is 40 USD.
lacemade.com 回复2026-04-07
Hi Princess✨ Thank you for your feedback, sorry to hear that. To confirm the issue you mentioned clearly, can you provide us your order number? We will check for you. Thank you. Looking forward to hearing from you. With love, Princess Concierge | Lacemade
They have the worst customer service I have ever rxperienced
They have the worst customer service. I got a dress for Christmas that was the wrong size and so I had to return. I have been waiting over 3 months for a refund, and the dress was sent back in time. I have repeatedly emailed them and I get the same response every single time. They do not have a phone number you can call either so it is strictly emailing. I am still in the process of trying to get my money back, it is absolutely pathetic on their end.
lacemade.com 回复2026-04-01
Hi Princess✨ Thank you for your feedback. We are sorry to hear that, to confirm the issue you mentioned clearly, can you provide us your order number? We will check for you. Thank you. Looking forward to hearing from you. With love, Princess Concierge | Lacemade
THEY DO NOT REFUND YOU FOR A RETURN
THEY DO NOT REFUND YOU FOR A RETURN. they have beautiful items and i’ve shopped before but I will NEVER shop again after this. it’s been a week and I still haven’t gotten my money back.
lacemade.com 回复2026-03-30
Hi Princess✨ Thank you for your feedback. Sorry to hear that. To confirm the issue you mentioned clearly. Can you provide us the order number? Thank you. Looking forward to hearing from you. With love, Princess Concierge | Lacemade
Slow response and doesn’t follow their own policy
Bought 2 dresses and a cardigan. Both were too small in the bust area (these dresses are not made for people with bigger chests sadly), returned them 2 days later. They arrived at the return address for 6 days during which I had to email them to confirm they got the return, before they waited 2 days to respond and confirm that it had been received. They informed me I would get my refund within 3-5 business days. 5 business days came and I did not receive my refund to my regional payment method (I had returned something from rihoas, returned it after I returned my lacemade package, and gotten my refund to that same original payment method before lacemade even responded). I finally receive my return 7 business days after their email, only for it to be for part of the order and not even my full order (did not receive a refund for my cardigan). Mind you the items were tried on indoors and immediately repackaged when they didn’t fit. There customer service is terrible, slow at responding, and take no accountability. You have to hound them to do their job. A terrible experience. Don’t say your refund process is within 3-5 business days if it’s not ?? No response to a majority of my emails other than the initial one about getting my refund, and then until I mentioned leaving a negative review.
lacemade.com 回复2026-03-30
Hi Princess, We are so sorry to read about your experience — from the sizing issues to the slow, fragmented refund process and the lack of communication. This is not the experience we want any of our customers to have, and we sincerely apologize for the frustration and time you’ve spent chasing a resolution. To help us fix this immediately, could you please provide your order number? We will personally look into why your refund was incomplete and make sure the remaining amount (including the cardigan) is processed without further delay. You deserve better, and we’re committed to making this right. With love, Princess Concierge | Lacemade
Untrustworthy company.
I ordered a jacket with expedited shipping. First red flag was that i immediately received a message from my creditcard company that i'm dealing with an untrustworthy company and they blocked my creditcard to send me a new one for my safety. This means that people already flagged this company a lot for being sketchy. So after i paid they shipped it out cheaper to save themselves money, so it got stuck in transit, because the package was too big for the shipping THEY paid for, eventhough I paid them enough money for the correct shipping. They lied about getting my package on another route, because when they gave me the new tracking code, it says that it was shipping from their location. The new package took a long time to get here with a different shipping company this time, so it was not shipped expedited at all! It looked like standard shipping. I asked for a partial refund because i thought i always had to pay for standard shipping anyway, but found out MYSELF standard was actually FREE, and THEY KNEW!!! They continued giving me only $5,00 instead of $11,99 and acted dumb. I demanded a full refund after that, so the rest of the $11,99. They kept saying that they will come back to it within 72 hours, but heard nothing. Then they said i will hear within 24 hours, but still nothing. More then 2 weeks later they say i already have the refund of $5,00, but that's NOT WHAT I PAID FOR. And all this trouble for a jacket in real life looking and smelling like something you'd buy on Shein. Don't buy here. You save yourself a lot of stress!! And yes ofcourse people say the jacket looks good, but the same thing they say about clothes on Shein too, but when you buy it yourself it looks like it was crafted from paper or made from fabric used on budget dolls smelling like a bag of corn snacks.
lacemade.com 回复2026-03-27
Hi Princess✨ Thank you for your feedback, sorry to hear that. To confirm the issue you mentioned clearly, can you provide us your order number? We will check for you. Thank you. Looking forward to hearing from you. With love, Princess Concierge | Lacemade
Terrible overall
The clothing runs small, and yes, I did measure myself and used their size chart. Shipping takes forever. I received damaged items and customer service is even slower than the shipping. I ordered in mid February and still haven’t resolved my problems.
lacemade.com 回复2026-03-25
Hi Princess✨ Thank you for your feedback. Sorry to hear that. Would you provide us the order number? We will check for you. Thank you. Looking forward to hearing from you. With love, Princess Concierge | Lacemade
Customer service and bribes
Overall, I really love Lacemade and their clothes the designs are beautiful and nicely executed. However, their customer service is incredibly horrid! Usually, issues do get resolved, but never in under two weeks. Truly, if you’re unfortunate enough to receive a broken, incorrect, or ill-fitting item, customer service is not a good option if you want a replacement. Just send it back, because getting in contact with them is harder than getting into Harvard. Also you cant trust their reviews here cause they actively bribe their customers for good reviews, with products. Quote from their Mail newsletter: "Title: Your Private Offer - For your eyes Only" "Leave a 5-star review on our Judge.me Reviews and Trustpilot page" And then they go on to explain how you can win a free surprise gift if you do this and some other steps.
lacemade.com 回复2026-03-25
Hi Princess, Thank you — truly — for this honest feedback. It means a lot that you still love our designs while being so direct about where we fall short. We hear you, and we don’t take it lightly. You’re right about our customer service. Waiting weeks for a resolution is unacceptable, and the fact that reaching us feels harder than getting into Harvard? Painfully fair. We’re working on this. We want every princess to feel heard and helped — not left in the dark. And you’re also right about the review event. We thought we were celebrating our community, but we see now how it looks — and that’s not the trust we want to build. We’re reviewing how we run these promotions going forward. If you ever have an unresolved issue, please share your order number — we’ll personally make sure it gets handled. Thank you again for your honesty. It helps us grow, even when it’s hard to hear. With love, Princess Concierge | Lacemade
They confirmed my return and still WON'T refund me – TWO MONTHSs and counting
I saw them on TikTok and thought: cute! I ordered a coat and had to return it because it looked NOTHING like the pictures. I even had to pay the return shipping MYSELF! Then I waited – and waited. TWO MONTHS later, still NO refund. I contacted them THREE TIMES. They confirmed receiving my package (thank god I sent it with tracking) – but NO refund followed. So I opened a PayPal case. And here's where it gets interesting: Lacemade contacted me TWICE asking me to CLOSE my PayPal case, claiming they would only process my refund AFTER I closed it. ONCE A PAYPAL CASE IS CLOSED, YOU CANNOT REOPEN IT. They were essentially asking me to voluntarily give up my ONLY buyer protection. I refused. And surprise – STILL no refund, now blamed on alleged "technical issues" that apparently only disappear once I close my case. This is a deliberate attempt to make customers abandon their buyer protection. I have FULL DOCUMENTATION: tracking proof, email correspondence, and PayPal records. Do yourself a favour and do NOT order from Lacemade!! EDIT: PayPal case CLOSED (they refused help since item wasn't "damaged"). STILL NO REFUND! Emailed AGAIN – they promised refund within 24h (FOURTH empty promise now). ONE WEEK later: NOTHING! EU Consumer-Protection will be contacted :)
lacemade.com 回复2026-03-21
Hi Princess✨ Thank you for your feedback. Sorry for the inconvenience. We have noted the situation you reported. Could you please provide your order number? We will confirm the specific details. The issue you mentioned about our request for you to close the dispute is most likely because we attempted a refund but failed, as the funds will be frozen after a dispute is opened for the order. Thank you for your understanding. Looking forward to hearing from you. With love, Princess Concierge | Lacemade
I have ordered 2 itens 1 month ago and…
I have ordered 2 itens 1 month ago and haven't received any information about the estimated delivery date. The email and shopify inbox doesn't seems to work. I have an event to go with that item and doesn't seem I will have it on time!
lacemade.com 回复2026-03-17
Hi Princess✨ Thank you for your feedback, sorry for the delay. Can you provide us your order number? We will check for you. Thank you. Please feel free to contact us if you have any concerns. With love, Princess Concierge | Lacemade
They are trying to silence me...
I placed my order on January 20th and I am still fighting for a real solution. From the beginning, I asked for another blind bag or any garment, and for them to contact the carrier to resend my package if there were not more bags avalible. Instead of solving anything, they recently told me to buy another blind bag, even though they know I live in Spain and it isn’t available here. What they call a “compensation” is not a compensation at all: they told me that if I want something, I must pay again, including paying almost the full price of a dress even though the issue was caused by their logistics. I have sent over 30 emails, always explaining that I did not want a refund because a blind bag costs €50 and includes three items — and with €50 in this store I cannot buy anything comparable. Despite this, they processed a refund without asking me. Now they are flagging my reviews as “defamatory” to silence me, even though I can prove every single thing with their own emails and screenshots. I just want a fair solution, not pressure to stay quiet.
lacemade.com 回复2026-03-13
Hi Princess, We completely understand your frustration and disappointment about not being able to purchase the three items at a lower price. Please know that we truly hear you. However, we also want to clarify that the package was returned by the carrier, which is beyond our control. We did contact the shipping company multiple times to request redelivery, but unfortunately, we cannot force the process. Regarding the mystery bags: they are limited-edition and time-sensitive. Once sold out, they are gone. That's why we are unable to issue a replacement directly. That said, please don't lose hope! Mystery bag promotions happen regularly. We have already provided you with a discount code, so next time a mystery bag drops, you can use it to place a new order — and the price will be very similar to your original one. Regarding your request for a free dress as compensation: we hope you can understand that this is not reasonable. Your original order has already been fully refunded, and since you are not willing to pay the original price, we cannot send a free dress and also cover the high shipping cost. We truly hope you can see our side of this. We also noticed that you have submitted multiple negative reviews. This is not fair to us, and we will be contacting Trustpilot to address this matter. Thank you for your understanding. With love, Princess Concierge | Lacemade
Oh my God
Oh my God! What horrible costumer service! This is the second time I have ordered something from them and both times costumer service has been the worst I have ever encountered with any company! I will not order from them ever again! I have e mailed them twice about the status of my order #172368. This is so frusturating!
lacemade.com 回复2026-03-10
Hi Princess✨ Thank you for your email. Sorry for the delay. We have checked for you, we are sorry that we cannot ship to Slovakia currently. Sorry for the inconvenience. Do you have another address? We can change address for you. We also can cancel the order and arrange refund to you if you need. Sorry for the inconvenience. Looking forward to hearing from you. With love, Princess Concierge | Lacemade
This situation has become unacceptable
This situation has become unacceptable. You have changed your “solution” several times, and now you are asking me to pay again in order to receive a compensation. This is not a solution, and I will not accept it. I am not going to pay anything. A compensation cannot require the customer to send money, and you know this. The issue was caused by your logistics failure, not by me. I have been patient, but I am extremely tired of the constant changes, excuses, and proposals that do not respect my rights. I NEVER ASKED FOR A REFUND, I SAID MULTIPLE TIMES THAT I DIDN'T WANT A REFUND. I CAN SHOW HERE WHAT YOU ARE ASKING ME TO DO SO I HOPE I GET A REPLY ON MY EMAIL OR I WILL SHOW IT HERE SO EVERYBODY SEES WHAT THIS COMPANY IS DOING TO THE CUSTOMERS.
lacemade.com 回复2026-03-09
Hi Princess✨ Thank you for your email. We have checked for you, the refund has been issued successfully. Please feel free to contact us if you have any concerns. With love, Princess Concierge | Lacemade
very feminine clothing but alot of things are wrong
i have enjoyed most of the pieces i got. i only disliked one but its a personal preference and i gave it to someone who loves it. every order was fullfilled and i am generally satisfied with the making of the pieces.. i am getting compliments whenever i wear those pieces. now to the negative points they are trying to buy good reviews with events, like one only for us customers where you need to submit screenshots of your five start reviews and then you get a free item sent. so if you read alot of five star reviews during march its most likely for the free dress since this is a march "event" then the next is a event they held recently on discord where you i submit a carnival outfit and in the end one get chose for a free dress, i need to note that they did not put a limint on how many costumes you can submit so one did like 8 and oh wonder she won. there was also an icident where they said they only refund if the person delets their negative reviews. also on the discord we arent allowed to talk about the prices or too negatice about their non existent sevices. (over a hundred bucks for a 100 percent polyester piece) their quality control is really bad nowadays and customers got dresses with holes or it broke the first wear. also many who received the 400 dollar princess wish dress reported that it had major defects and just bad and wonky applications. also they feel more like fast fashion nowadays with two drops a month and low quality. if you want to reach the customer support its not possible and you might never get an answer. all in all. the older clothing items are good but the company itself needs alot of work.
lacemade.com 回复2026-03-13
Hi Princess, Thank you — truly — for taking the time to write such a detailed and honest review. It means a lot to us that you've been a genuine fan of our pieces, and that you've experienced the joy of wearing them and receiving compliments. That part of your message made us smile, and we're genuinely happy that our designs have brought you moments of confidence and beauty. But we also hear the other side, loud and clear. And we want you to know: we are listening. We're not here to defend or explain away the things you've pointed out — we're here to thank you for naming them. You're right about the review events. We wanted to celebrate our community, but we see now that it can come across as "buying" good reviews — and that's not the trust we want to build. That feedback is already being discussed internally. The Discord situation, the uneven rules, the silence on pricing concerns, the quality control slipping, the 400-dollar dress with defects, the impossible-to-reach customer service... all of it. You named it all. And honestly? It hurts to read — but it helps more than you know. We are sorry. For every customer who received a defective item, for every message left unanswered, for every moment we made you feel unheard. We are a brand that grew fast — too fast, maybe — and somewhere along the way, we let things slide that should never have been let go. Quality, communication, transparency. The things that actually matter. You said it best: the older items are good, but the company itself needs a lot of work. We agree. And we're committed to doing that work — even when it's uncomfortable, even when it means facing reviews like yours. Thank you for still caring enough to write this. It means more than you know. With love, Princess Concierge | Lacemade
NEVER ASKED FOR A REFUND
I have clearly stated multiple times that I did NOT want a refund, yet you ignored every single one of my emails and closed the issue as if this were an appropriate solution. Now I am left without the products I purchased and with an amount of money that does not allow me to buy anything equivalent from your store. The discount code you provided is an insult — it does not compensate for anything, it does not solve the problem, and it shows a complete lack of respect for your customers. I did not ask for a refund. I asked for a solution equivalent to the real value of what I purchased. I want a product, not a refund I never requested. This situation is unfair and I am not going to accept it. I expect a real and proportional solution, because your current response makes it clear that you are not taking my complaint seriously.
lacemade.com 回复2026-03-05
Hi Princess✨ Thank you for your email. Sorry for the inconvenience. We have sent email to you, please check that. Thank you. Looking forward to your reply. With love, Princess Concierge | Lacemade