lacemade.com

Never. Again.

I've waited and waited and waited to write about my experience. Maybe because I was hoping that the customer service would suddenly turn around. This is all MY experience. I don't know what is actually the worst with this company. My first order was nearly perfect, there was just missing stitching on a lace applique on the corset. I didn't even warn the company, I was like "it's ok, happens, it's nothing". Then I ordered for a second time and... What is the worst between : The sizing is wrong ? The fact that they don't respect UE laws of selling products while... selling in UE countries ? For example, asking the customer to provide a reason for the return when we don't need to for the first 14 days in the UE. The fact that the customer have to pay for the return of any clothing that doesn't fit them ? When they wrote on their site that if it's because of one of their mistakes, their company should bear the shipping cost them. And it's not even the more illegal matter with them in EU. Also, the fact that the return option is not on your order or anywhere in your profil ?? You have to click on a little line at the bottom of the site who open a Q&A where you have the start the return link. Also, most of the carriers they're allowing customers to use for return ? You can't use them because they're individual to individual. Not individual to business. You want another one ? They're sending incentives. I've received 2 since my second order. You see all those 5 stars reviews here ? They're sending mails when you can basically read : show us you gave us a 5 stars reviews on Trustpilot and we will sent you a voucher and some stuff. It's forbidden by Trustpilot terms of use by the way. You can't even trust that those reviews are real. And honestly ? There's more. The customer service is one of the worst I had to discuss with. As Trustpilot asks us to only review OUR experience and not what we could have potentially discover after ordering about the company. I can only invite you to do some research about Lacemade. To lacemade : don't even tire yourself by answering here. I've been talking to you since December, 23, 2025. RMA #3L9CQWE8. And it's not going anywhere. So no need to fake the "we're doing something about it" below.

Camille Alexander英国 · 写过 2 条评价 · 体验于 2025-12-12 · 发表于 2026-01-06

The top was super cute even though I…

The top was super cute even though I had to cut it up to remove the padding, also shame about all of you who had issues, I don’t normally buy this kind of cheaply made stuff but the designs are really cute and this one was gifted to me from my wishlist

Diana Honcharova乌克兰 · 写过 1 条评价 · 体验于 2025-12-31 · 发表于 2026-01-03

Warrior Down Coat. Quality 5/5, Customer support 2/5

Let's start with the bad side of my experience: I ordered the Warrior Down Coat in white instead of black by mistake. It was processed very quickly, and by the next day, it was already in "in delivery" status. Even though I contacted the support team within the next 5 min after the order by website chat, by email, by contact-us form and by discord, I didn't receive any reply from them for the next 6 days (even though their website is promising a reply within 48h). I don't like that there is no option for the customer to edit or cancel the order, while it's in "confirmed" status There was no way for me to change my order, so I ordered another Warrior Down Coat in black. It was in status confirmed for almost 3 weeks, because with my order I got a free gift, and this free gift became out of stock, so my order could have been on hold until the restock. This is ridiculous because I don't even want the free gift, i just wanted the coat. They offered to change the gift so I could receive my order faster. The customer support is of very low quality, and the wait time for their reply is too long... The better side of my experience: The packaging is beautiful and very high quality. The Warrior Down Coat sizing chart was a bit of a scam, because the size XL, which I thought would fit me perfectly, is a bit large in the corset area, so the coat doesnt have the corset waist lining. I need to alter it so it would look the same as on the website :( But overall the quality is good, and its warm enough to wear it in -10°C with just a dress underneath Even though the wait for the order to arrive is long, it was worth it I will order more clothes from them in the future

ellie studer美国 · 写过 1 条评价 · 体验于 2025-12-31 · 发表于 2026-01-01

Lovely designs, but quality can vary!

I really do love their products. I own two lace made dresses, one bought from the website and an older one that had been gently used. I adore the designs, but the quality of the fabric can vary and invisible zippers can be tricky. My dress did arrive on time but no shipping information was sent to me which made me sweat a bit! But it ended up well :) will order from Lacemade again when I can afford it!

gaslighted

More than 30 days since my order and haven’t received any updates or confirmation. The chat on the website doesn’t seem to work and when contacting the customer support they ignore me and give me a very strange answer as if I didn’t made any purchase yet. I didn’t even ask anything about the Van Gogh corset, I just want an update about my order I already made. Their response: Hi Princess✨ We’ve checked and found that the product Van Gogh Corset you inquired about is expected to complete production by January 30, 2026. 💖 If this works for you, you’re welcome to go ahead and make your purchase.

eatdiamondsforbreakfast .andsh奥地利 · 写过 1 条评价 · 体验于 2025-11-19 · 发表于 2025-12-28

Half of the items of my Order were…

Half of the items of my Order were missing. I contacted them immediately, sent pictures and proof. I think they messed my Order up from the beginning as costumer service told me that two dresses were in the package and they had video proof (they never sent me video tho lol). The funny thing is, I did not even Order two dresses. So i contacted Paypal for more support and suprisingly LaceMade did not respond for a week. I had to even file a Police report for fraud. Luckily I got my Money back after a month of back and forth. I‘m really sad as LaceMade has the cutest clothes and I wanted to become a returning costumer

Tiffany Carroll美国 · 写过 7 条评价 · 体验于 2025-11-27 · 发表于 2025-12-24

They deserve a 0.

What a disgrace

What a disgrace! I ordered a corset that was listed as “in stock.” After three weeks, I asked about the status of my order. Several days later, I was told that the corset was not actually in stock. I asked for a refund. And nothing. Still nothing. No response, no apology. Nothing.

Nicole Willingham美国 · 写过 1 条评价 · 体验于 2025-12-19 · 发表于 2025-12-23

Has anyone that ordered this coat had…

Has anyone that ordered this coat had it shipped Speed X ?? I’ve heard terrible things and it’s not moved in 5 days, this was a Xmas gift and I’m worried it’s never going to show, their customer service is awful it’s all AI now and their shipping provider **SPEED X**😭😔😔 Save yourself the heartache, SPEED X has no contact info except the AI bubble. So disappointing Order number ORDER #153609 SF Express tracking number: SF6047174582775 SpeedX Tracking # Tracking Number SPXIAH109200126228

Deborah法国 · 写过 1 条评价 · 体验于 2025-12-01 · 发表于 2025-12-22

NEVER REFOUNDED ARNAQUE !

I sent back a dress. I was never refounded despite the confirmation email of receipt! They always answer me the same thing by message saying that the refund is coming. It was one month ago. RMA #2BUSH61K

I placed my order on November 19th and…

I placed my order on November 19th and it still hasn't been delivered. They don't answer my messages and don't give any feedback. Order Number: 148753

Horrible customer service

Horrible customer service. I placed an order 21 days ago for pre ordered items that were meant to be shipped after 15 days, until this day there is no update, I’ve tried reaching out to them via instagram, email and the chat box on their website without any response. There is also no option to cancel the order so now I am left without knowing what’s going on and what to do. My order number is 153088.

UPDATE:I posted this review in October

UPDATE:I posted this review in October, did all of the work I needed to do to return the two dresses (even got the confirmations of the return requests. which were RMA #CQ8FKHC5 and RMA #9SCCUMED) and I NEVER received any form of a refund. This company has gone against its own listed policy and has now stolen over $200 from me. SCAM COMPANY!!! DO NOT BUY FROM THIS COMPANY- My nightmare of an experience with this company started around the end of September when I ordered a small dress and received a shipping notification that said an xs was on its way (I know I ordered a small because I took my measurements right before buying). I immediately sent an email to customer service and did not ever get a reply, so I bit the bullet and bought ANOTHER $100 dress (size small again) with expedited shipping because I needed it for a wedding. Then, the dress did not come in the expedited time frame, and so I emailed customer service and sent multiple DMs to their instagram requested a refund for the expedited shipping amount. The month is nearly over and I have yet to get a response from this company about either of these issues. I’m pretty sure this is a scam company, do not take your chances buying an overpriced dress, because if there is anything wrong you won’t be able to get in contact with anyone. Steer clear.

Ordered a few items

Ordered a few items, the quality was lower than expected and the sizing was inconsistent. I returned them knowing there would be a restocking fee. However, after over a month, they have failed to refund me anything at all. I would avoid dealing with them.

Minerva Lammlea瑞士 · 写过 1 条评价 · 体验于 2025-12-18 · 发表于 2025-12-18

Warrior down Coat in black

I love the warrior down coat. It arrived yesterday and i'm super happy about how it fits!! The only thing is that the pockets are a bit too small in my opinion. But other than that absolutely lovelyy!🥰

Edna Gutierrez美国 · 写过 1 条评价 · 体验于 2025-12-02 · 发表于 2025-12-17

Horrible quality and customer service

Horrible customer service and misleading product descriptions. I ordered two dresses, and neither matched what was advertised. One dress had a large, bulky side zipper that completely deformed the fit and was very visible and unattractive. The second dress was partially see-through, which was not disclosed anywhere in the description. I requested a return on the second day after receiving my order (they state a 14-day return window), but despite sending multiple emails, I never received a response. Very disappointing experience—I genuinely wanted to be a returning customer. I would not recommend purchasing from this shop.

REFUND NEVER ISSUED

Order #146616: Made a return, which was received WEEKS ago as confirmed by both the shipping company and Lacemade themselves, but my refund has YET to be issued. Customer service is not helpful at all either. Reached out to them regarding the fact I have not receive my refund yet after weeks, and I was told they would initiate the refund process for me (surprise, they never did). Stay away from this company!!!!! I will also be telling everyone I know to not buy from them.

Matis Boudreau加拿大 · 写过 1 条评价 · 体验于 2025-12-09 · 发表于 2025-12-12

Tracking 0% and contactin LaceMade is zero efficient

Hi, ma name is Matis. I've made and order on shopefy, #150971, can i know where is my order and why is it return sender ? WHY, I'VE BEEN TRYING TO CONTACT THEIR E-MAIL SERVICCE CENTER ON info @ lacemade.com FOR A WHILE. I've sent multiple e-mail, never got one back, contacted tem on Instagram, can't get an answer try to track my order, it hasn't move from Canton, On Shopefy, it just says "return to sender", can't figut out where the *** is my order, can't contact them. I'VE EVEN TRY ON DISCORD, cause yes, apparently you can get in touch with them on it. Even directly on the web site conversation they don't even reply !!!!!

Tiffany Carroll美国 · 写过 7 条评价 · 体验于 2025-11-27 · 发表于 2025-12-12

Horrible!!

Kathleen美国 · 写过 1 条评价 · 体验于 2025-11-15 · 发表于 2025-12-12

Quality and price

I’ve been viewing and buying their products for a very long time. Their products are very pretty in design. But the quality and sizing is getting worse. Each dress fits a different body size. The sleeves are usually too small. That, and the fabrics are bad. Most dresses are polyester, or a mix of polyester. They’re also increasing the prices simultaneously. It’s starting to turn to a poorly made luxury brand. Despite these complaints being repeated SOOO many times, nothing has been done about it. If it’s going to be cheap fabric and quality, the price needs to match. No one wants to be unfairly charge