LaceMade: Princess Dream MakerLaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.
Made an order on September 13 2025 and I have not received my items. Several emails sent to this company and no response. Its been well over a month going into 2 months now... and nothing about the status of my order or any option to even request a refund!
This service is really bad.
I need the outfit for a shoot that I keep on rescheduling because of this negligence. This is ridiculous.
lacemade.com 回复2025-10-23
Hi Princess✨
Thank you for your email. So sorry for the late response.
We have checked for you, we are sorry that the package has not been shipped out, the Cocoon Love Skirt - In-stock / S and Holy Golden Palace Corset - Pre-order / S are out of stock currently. Sorry for the inconvenience.
Would you like us to change dress for you?
We also can ship out other products first and cancel the dresses which are out of stock and arrange refund to you if you need.
Looking forward to your confirmation.
Have a great day.
With love,
Princess Concierge | Lacemade
Update on a review (order 135632) I posted almost 2 weeks ago, my new dresses were on the way and I have been tracking religiously. I will give credit to Lacemade after the initial review they did reach out and send the new dresses right away and even offered a discount for the trouble. However the ease on my worries ended there. My dresses are stuck on the “delivered to local carrier” status on YunExpress and USPS says they do not have it. The first order i guess was used with a different carrier called GOFO and was delivered in less than 5 days. USPS in my area is notorious for keeping packages hostage. Not too sure why they changed carriers. I tried emailing again to get any information about where my dress might be. My engagement party is happening in 2 days and still no dress or response. Beginning to feel a bit hopeless and this is my only shot at getting some answers.
lacemade.com 回复2025-10-23
Hi Princess✨
Thank you for your email. Sorry for the delay.
We have checked for you, the exchange package has been delivered. Did you get the package?
You can track the package on www.yuntrack.com/Track/Detailing?id=YT2528601400117945. Sorry for the inconvenience.
Please feel free to contact us if you have any concerns.
With love,
Princess Concierge | Lacemade
DO NOT BUY FROM THIS COMPANY- My nightmare of an experience with this company started around the end of September when I ordered a small dress and received a shipping notification that said an xs was on its way (I know I ordered a small because I took my measurements right before buying). I immediately sent an email to customer service and did not ever get a reply, so I bit the bullet and bought ANOTHER $100 dress (size small again) with expedited shipping because I needed it for a wedding. Then, the dress did not come in the expedited time frame, and so I emailed customer service and sent multiple DMs to their instagram requested a refund for the expedited shipping amount. The month is nearly over and I have yet to get a response from this company about either of these issues. I’m pretty sure this is a scam company, do not take your chances buying an overpriced dress, because if there is anything wrong you won’t be able to get in contact with anyone. Steer clear.
lacemade.com 回复2025-10-22
Hi Princess✨
Thank you for your feedback, so sorry to hear that.
Can you provide us your email address or order number? We will check it for you and process it first. Sorry for the inconvenience.
Please feel free to contact us if you have any concerns.
Have a great day.
With love,
Princess Concierge | Lacemade
Order #135147. I was very disappointed with the lack of communication, and the delay on the shipment from lacemade. It has been more than a month now since i have placed my order, the package had arrived in my country over 2 weeks ago and i still do not have it delivered. I made the purchase for a wedding I'm going to and have placed the order well ahead of the wedding, but now it is the week of the wedding and all I got delivered was a great disappointment. I have emailed them 5 times as of now to ask if there are any issues and for any assitance, all i got was silence and no replies. I don't often order online, but this was one of the places I heard a lot of good about and was actually so excited to get myself something. I was going to order more, as i liked so many things on the website, but now I'm so disappointed that it's unbearable to even look at ads of this store. I'm praying that my order gets delivered in the next to days.
lacemade.com 回复2025-10-15
Hi Princess✨
Thank you for your feedback, sorry for the delay
Please give us some time,we are contacting the logistics company to confirm the situation. Thank you.
Please feel free to contact us if you have any concerns.
With love,
Princess Concierge | Lacemade
I won 2500 points in a giveaway on Instagram on the 16th of September (@nature.love.fcn is my name there). I contacted them many Times, via dm and comments, no Response. I do not know how I get my points and how to use them/what they are worth cause lacemade does not answer. Very sad, cause I love their dresses.... they did not even tag me in the story with the winners, if I did not see the Story, I would not know that I won because they dit not send me even one message and did not tag the winners... maybe they hope that the winners do not see the one story and never try to get the price? Very very sad.... especially cause the dresses are so wonderfull, but now I am scared to ever actually buy some....
lacemade.com 回复2025-10-17
Hi Princess✨
Thank you for your feedback, we are sorry to hear that.
We have already reported this incident to the dedicated team, and a staff member will contact you. We are very sorry for keeping you waiting.
Please feel free to contact us if you have any concerns.
With love,
Princess Concierge | Lacemade
ORDER #140246
Buyer beware! This site will not respond to any inquiries. I emailed them so I could cancel my order and I sent them multiple follow up emails and I have not received a response. I has been more than 10 days and their website claims they can cancel your order if you emailed them but it’s false. Please don’t buy here unless you are desperate!
lacemade.com 回复2025-10-13
Hi Princess✨
Thank you for your email. So sorry for the late response.
We have checked for you, the package has been shipped out that we cannot change or cancel it currently. Sorry for the inconvenience. We have sent email to you, please check that. Thank you.
Looking forward to hearing from you.
With love,
Princess Concierge | Lacemade
Absolutely horrible experience so far, I recently got engaged and have been dreaming about finally saving up to buy a dress from Lacemade for my bridal events. I ordered 2 dresses (order number 135632), totaling up to $200 for my engagement party. I places the order 2 MONTHS in advance to make sure I could plan accordingly if the sizing was off. When I received my dresses, they were too big and one of them even snapped along the corset area when I tried to lace it up. Now this dress was not cheap so I expected the quality to reflect that. If i wanted shein quality items I wouldve done that for a fraction of the price. I sent back the 2 dresses according to the instructions provided and kept the tracking number. After reaching out regarding the return, customer service informed me they would prioritize the shipment of the new dresses. The tracking shows my dresses were delivered September 26 with STILL NO new tracking for the new dress as of October 12. My event is in 2 weeks and I’ve tried reaching out to customer service 3 times with no response when they say they will respond after 24 hrs. I am so disappointed as I’m looking for alternative options when I’m supposed to be enjoying this time.
lacemade.com 回复2025-10-13
Hi Princess✨
Thank you for your email. So sorry for the late response.
We have checked for you, we have received the return package ,and the exchange package is ready to ship out.
This is tracking number YT2528601400117945. Sorry for the inconvenience.
Please feel free to contact us if you have any concerns.
Honestly I don’t understand how there are so many bad reviews about them not responding etc.
I was inquiring about my dress because it was one day late and absolutely needed to know if it was going to be here on time because I had a wedding to go to in two days. Their response was quick, stating that it had been delivered that morning. And sure enough it was on my porch.
The quality of the dress that I had bought was honestly so much better than I expected it fit like a glove and I got so many compliments on it.
The only thing is if you are ordering from them for an event or something then make sure to order earlier than you normally would’ve even with expedited shipping. Their warehouse is in china. Expect it to take time to get to you.
lacemade.com 回复2025-10-13
Hi Princess✨
Thank you for your feedback.
We will continue to strive to provide better service. Thank you again for your support.
Please feel free to contact us if you have any concerns.
Have a great day.
With love,
Princess Concierge | Lacemade
Update: I received an email soon after I posted this review as many others reported. When it ordered, it was pre-order, not out of stock. This is the response and my reply:
LaceMade Support Center
Oct 9, 2025, 11:12 PM (10 hours ago)
to me
Hi Princess✨
Thank you so much for your support and patience 💖
We’ve checked your order, and the item you purchased is still currently out of stock. It will need a bit more time before it’s ready to ship 🕊️ Sorry for the inconvenience.
Please feel free to contact us if you have any concerns.
Have a great day.
With love,
Princess Concierge | Lacemade
Erin Mcgowan
10:08 AM (0 minutes ago)
to LaceMade
Hello, "a bit more time" is not an appropriate response. I placed this order on August 15. I need a confirmed date that it will be shipped or cancel the order and provide me a refund.
Thank you,
Erin
---
I pre-ordered a dress on August 15 and it was confirmed, intending to wear the dress at an event in November. The website says 15-20 days for shipping pre-orders. I sent an email 7 days ago asking for response and nothing. Sent a website message and email again today and nothing. Do not waste your money!
lacemade.com 回复2025-10-11
Hi there,
Thank you for your feedback, sorry for the delay.
Since pre-sale products do indeed have a longer production cycle, we sincerely apologize. We will follow up with the production department on the product's manufacturing progress and arrange for shipment to you as soon as possible.
Please feel free to contact us if you have any concerns.
Customer service is horrible, they never responded back. You're literally talking to a brick wall. I tried contacting their Instagram for help too but they never responded back. All I want is my 2 mystery blind bags I ordered. I don't want to cancel my order, I just want my blind bags. This is not how you should treat your customers! Especially new customers!
Order #138360
lacemade.com 回复2025-10-07
Hi Princess✨
Thank you for your review, we are so sorry for the delay.
The package will ship out from our State warehouse, the shipment time may need about 2-3 days, sorry for the inconvenience.
Please feel free to contact us if you have any concerns.
Have a great day.
With love,
Princess Concierge | Lacemade
I ordered from Lacemade (order #139480, September 30th, 2025) and received an email saying my address “cannot be reached” and asking me to provide a new one. Since the message wasn’t sound clear to me I replied and asked them to clarify whether they are able to ship to Canada or not.
Since then, I have followed up several times but received no response. This is very frustrating because the dress I ordered is for a wedding next month, and I paid over $300.
I love Lacemade and have always wanted to support this company. I’ve purchased from Lacemade before without any issues. However, the lack of communication and unprompted customer service make this situation even more disappointing.
If shipping to Canada is not possible, they should state it clearly in the first place and process refunds promptly. I really hope they improve communication for international customers.
lacemade.com 回复2025-10-06
Hi Princess✨
Thank you for your email. Sorry for the inconvenience.
We have checked your order. We can ship to Canada, don't worry.
And the package has been shipped out and is in transiit. You can track the package on
www.yuntrack.com/Track/Detailing?id=YT2527700704187561
Please feel free to contact us if you have any concerns.
Have a great day.
With love,
Princess Concierge | Lacemade
Listen, I ordered a dress for pre-order and if I knew a pre-order dresses took longer to get and they did not specify that anywhere on their website so I’m thinking pre-order it as soon as it comes in stock. it comes to your faster, I have a homecoming to go to and honestly, I tried emailing them about where my package is at or where the stock is at because this Saturday I have homecoming and I already tried to contact them maybe buy multiple ways via Instagram email and they have a WhatsApp number that doesn’t even work and I’m trying to figure out where my package at. I downloaded the app to track it but it’s saying again awaiting shipment and mind you. I need my dress by Saturday so I’m trying to figure out. Hey can we just compromise something and y’all can just ship something out before that day and honestly now I feel like I’m being scammed because again the website I’m seeing it on saying it has not been shipped yet And honestly, I need to be kind of shipped now especially when I paid a bunch of money for the extra shipping. So to this day, I still don’t have my dress.
Edit: honestly if you know your website has so many people purchasing from this website and they run out of stock this easily this fast honestly they should be prepared for this instead of going MIA when people are trying to figure out where their item is—
My Order
Order#138185
Edit: I wanna cancel my order now since it hasn’t been shipped tbh
UPDATE: I cancelled my order but the fact it took me a bad review to get in contact with them is truly disgusting and disappointing…
lacemade.com 回复2025-09-29
Hi Princess✨
Thank you so much for your support and patience, sorry for the delay💖
We’ve checked your order, and the item you purchased is still currently out of stock. It will need a bit more time before it’s ready to ship 🕊️ Sorry for the inconvenience.
Please feel free to contact us if you have any concerns.
Have a great day.
With love,
Princess Concierge | Lacemade
Order a dress with a hole on it. Sent an email with no response
lacemade.com 回复2025-09-25
Hi Princess✨
Thank you for your review, we are so sorry for the late response.
Can you provide us the order number or email address?We will prioritize processing for you. We are really sorry.
Looking forward to your reply. Thank you.
With love,
Princess Concierge | Lacemade
RMA#XMPVNCPD
After looking at the TrustPilot reviews I now understand more why I am in the situation I am in. Truly disappointing. Hope that writing this will help move this process along. I shipped my return back on September 4 to the European address provided in Germany. The package has been in customs for almost 20 days waiting for a response from the company to confirm a few things. I have reached out to the destination warehouse multiple times and informed them they need to respond to the shipping company so my items can be cleared and accepted so I can receive my refund, they have said they will do so and alas the package still says waiting for their response almost 20 days later.
I work for a company that deals with international shipping on a daily basis and things NEVER get stuck in customs for more than 5 days (especially dresses) if the receiving company actually answers the shipping company like they request. I now see that sadly it looks like refunds typically don't get helped much until a Trustpilot review is put up. I had to pay almost 40 CHF extra for shipping these back to return so thats 40 CHF I probably won't be getting back with the return.... Truly sad situation. I hope this review will help them speed things along.
There was nothing wrong with the dresses they just didn't fit me right and aren't really my style once I saw them in person.
Addition: They responded after I posted this and then stopped responding again.
lacemade.com 回复2025-09-24
Hi Princess✨
Thank you for your email. Sorry for the late response.
Could you please provide the tracking website link for the returned package? We will check the specific location of the package on the website and see what we should do. Thank you very much.
And we will arrange refund to you once the package returned to us, don't worry.
Looking forward to hearing from you.
With love,
Princess Concierge | Lacemade
Refund not processed for over a month – no response to emails
I returned my order (Order No: #107093) to the address provided by the company. The shipment was delivered successfully, as confirmed by the carrier, but in their system it still shows as "in transit."
Because of this error, my refund request has been pending for more than 2 months. Despite sending multiple emails, I have received no response and no refund.
This situation has caused a lot of frustration and inconvenience. I am extremely disappointed with the lack of communication and the delay in resolving such a simple issue.
lacemade.com 回复2025-09-22
Hi Princess✨
Thank you for your email. So sorry for the late response.
We have checked for you, the order has been refunded, please check your account then. Thank you.
Please feel free to contact us if you have any concerns.
With love,
Princess Concierge | Lacemade
I bought a dress for an event a MONTH ahead of time. the site says total time for processing and shipping would be about 7-10 days. fine right? well yeah, if they dont lie to you about if its in stock or not. the dress i bought said it was in stock on the website. after 7 days of not getting an email letting me know it was shipped, I had to email them, asking if its going to be shipped or not. after about 3 days and 2-3 different ways of trying to contact them, (email, help box on their site, and even discord) I finally get a message and all it says is that my dress cant be shipped currently because its out of stock. OK AND??? when will it be in stock?? will it be here in time for the event i need it for? why would does your website say its in stock when its not??? absolutely NO communication on their part. i had to be the one to reach out several times to even get this information. Now, i've sent more emails asking for clarification and i've been ghosted. discord, both of their service emails. over 5 attempts to see where my $130 dollar dress is. ive wanted a lacemade dress for years and this is extremely disappointing. i dont even want this dress anymore after the headache this company has put me through. ive also sent them 2 emails about getting a refund and cancelling the order, lets see if they even respond or if i have to call my credit card company and report this. To top this off, the dress on the website still says its in stock. after 2+ weeks. so tell me lacemade? are you letting people order out of stock dresses unknowingly then ghosting them when they ask where its at? or just me? 0/10 experience and i should've listen to the countless other people who have said they have the same experience with this company. if you wanted a lacemade dress I'd recommend just finding a different company that makes similar things.
lacemade.com 回复2025-09-22
Hi Princess✨
Thank you for your review.We are really sorry for the bad experience we have caused you. Could you please tell us the order number so that we can prioritize handling it for you? Thank you so much.
Looking forward to hearing from you.
With love,
Princess Concierge | Lacemade
I received a dress with a hole in it. The material felt thin and the sizing was small. I sent a return request and it took days to get a response. They offered a partial refund or store credit instead of a full refund. Update: I was able to finally get a refund after posting my review here.
lacemade.com 回复2025-09-22
Hi Princess✨
Thank you for your review.We are really sorry for the bad experience we have caused you. Could you please tell us the order number so that we can prioritize handling it for you? Thank you so much.
Looking forward to hearing from you.
With love,
Princess Concierge | Lacemade
I tried to cancel an order within an hour of making it. I sent multiple emails and help requests with zero response. At 6am they claimed the package has already been shipped and left their facility. I work in shipping, I know packages don't leave the facility as soon as the label is printed. Magically, as soon as the item was marked shipped, I got a response from "customer service" saying I couldn't cancel. They ignored me until they supposedly had probable cause to keep my money. Incredibly unethical company. I will be disputing the charges with my credit card company. Wish me luck.
lacemade.com 回复2025-09-18
Hi Princess✨
Sorry for the delay.
Our after-sales team has reported that the processing is complete, and the refund has been issued. Please check if you have received this refund. If you have not received it, please contact us, and we will confirm it for you. Thank you.
With love,
Princess Concierge | Lacemade
Order no: RMA #9X2V0ACK
Terrible experience. Dress returned “tracked & signed-for” as sizing wrong. Really poor communication & still no sign of a replacement dress despite numerous emails / messages. This has been going on since July with no end in sight. Based on this experience I’ll never use this company again and strongly advise others do the same. There are better companies out there.
lacemade.com 回复2025-09-05
Hi Princess✨
We are sorry for the delay and inconvenience. We have checked for you, the exchange package has been shipped out and delivered. Please confirm whether you received the package or not. Thank you.
Please feel free to contact us if you have any concerns.
With love,
Lacemade Princess Concierge 💌
I ordered a dress for an event and even though it was pre-order according to their own website it would ship within 20 business days. Well it never did. Customer service said it usually 10-15 business days or “though, there are still some unforeseen circumstances that causes further delays such as the essential materials are being imported overseas.” Well is there or isn’t there? I requested a refund and they would not provide one. Customer service has not been helpful. Please do not order from them. They give vague timelines and have not provided the product and at this point I no longer want it after my event has passed and I even gave them 15 additional days.
Addition: I made an edit to their reply telling them my order number as they requested. Lacemade said they said they’d urgently get back to me. No one has. They still have not rectified the situation and given me a refund. Or responded to my email.
Edit: I have since gotten my refund from them after posting a trustpilot review.
lacemade.com 回复2025-08-28
Hi Princess✨
We’re truly sorry for letting you down and for the stress this experience has caused — especially since the dress was meant for your event. We sincerely apologize that your pre-order has been delayed beyond the stated timeline and that our communication hasn’t given you the clarity and reassurance you deserve.
We have checked for you, the order has been canceled and refunded. Please check your account. Thank you.
Have a great day.
With love,
Lacemade Princess Concierge 💖
