LaceMade: Princess Dream MakerLaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.
I ordered a dress for an event and even though it was pre-order according to their own website it would ship within 20 business days. Well it never did. Customer service said it usually 10-15 business days or “though, there are still some unforeseen circumstances that causes further delays such as the essential materials are being imported overseas.” Well is there or isn’t there? I requested a refund and they would not provide one. Customer service has not been helpful. Please do not order from them. They give vague timelines and have not provided the product and at this point I no longer want it after my event has passed and I even gave them 15 additional days.
Edit: My order number is 125108. Thank you for offering to make it right by refunding me.
lacemade.com 回复2025-08-25
Hi Princess✨
We’re truly sorry for letting you down and for the stress this experience has caused — especially since the dress was meant for your event. We sincerely apologize that your pre-order has been delayed beyond the stated timeline and that our communication hasn’t given you the clarity and reassurance you deserve.
We have checked for you, the order has been canceled and refunded. Please check your account. Thank you.
Have a great day.
With love,
Lacemade Princess Concierge 💖
I returned my order with extra tracked shipping fee of $20 (tracking number RT189409865SG) on Jun 24
2 months later, I still haven't received the promised refund from Lacemade
They even lied over email that it already refunded, and only after checking, I realised that was not true.
Truly disappointed, highly regret making an order with them
lacemade.com 回复2025-08-19
Thank you for contacting us, sorry to hear that. What we have inquired about here is that the return package is still in transit. But we have applied for priority processing for you, and we will arrange a refund for you immediately, please pay attention to check. We are really sorry for the inconvenience, if there are any problems, please contact us in time, we will give priority to you. Then could you please delete the comment, thank you very much.
This company offers terrible customer service and VERY SLOW delivery. It's been 2 months and my order has not been dispatched and customer service is unprofessional sounds scammy and don't answer my questions and are unhelpful!! Don't buy from them! They won't even refund me!!!!
lacemade.com 回复2025-08-19
Thank you for your feedback, and we'll improve these issues as soon as possible. Can you provide the order number or email address, we will arrange for you to process it first. Thank you so much.
Really bad customer service. A lot of people are complaining about that on social medias. They take weeks and weeks to answer, or to refund the money. If you are lucky to get your dress and correct size since the beginning, everything it’s perfect. But if you need and exchange or refund the money, your nightmare start. You can wait months to get your refund or exchange or even an answer.
The dresses are amazing but the customer service are really awful. So I prefer to spend my time and money in another brands.
And of course, one thing that I can’t understand: now they have 2 websites, one .com and another only for European people. And one thing that i won’t never understand why they don’t have both websites the same dresses.
And another thing really awful and sad, the curve and plus size. Other brands that I have, offer all their dresses in every size, no matter if you use a regular size or a plus size. But Lacemade never offer all their dresses in plus and size, only a few. That it’s really discriminatory.
So no, this brand don’t worth it.
lacemade.com 回复2025-08-18
We’re truly sorry to hear about your frustrating experience. Your feedback about communication delays, refund speed, website differences, and the limited plus-size range has been noted with care, and we’re already sharing it with our team to improve.
We never want our customer to feel left out or unheard, and we’re committed to making changes for a smoother and more inclusive experience. If you’d like, please share your order number with us so we can personally look into your case and assist you right away 💌
Another month and I still haven't received anything I paid for in June!
The Midsummer Shade Cardigan 2.0 being out of stock was supposed to be the reason why they couldn't send my order, but I've seen it available in their website.
I've send emails, but they're still being ignored. I don't want to wait in uncertainty any longer. If my order can't be fulfilled, cancel it. I just want my money back after all I've experienced. The customer service is deplorable.
Edit: Order#1925. I ordered a corset, a dress and a cardigan.
lacemade.com 回复2025-08-18
We’re so sorry for the disappointment this has caused you We completely understand your frustration regarding the Midsummer Shade Cardigan 2.0 and your order delay. Please kindly share your order number with us so we can prioritize checking your case immediately and ensure you either receive your cardigan promptly. Your trust means a lot to us, and we’ll do our best to make this right for you.
I can't believe I have to write another one of these since it is clearly the only way to get things moving. It has now been almost 3 weeks since I got the e-mail that my refund is being processed and I still haven't received any compensation. I wrote you an e-mail a week ago asking for my refund and no response. I returned the item so I am demanding a refund. I had to pay extra for the shipping costs to ship the item back to you and still haven't received the refund!!!!! Horrible customer service.
lacemade.com 回复2025-08-15
We’re truly sorry for the delay and the frustration this has caused you. We have contacted you by email and will resolve the issue ASAP. We will make sure you receive your refund！
Was sent the wrong size dress and customer service was completely unhelpful
I ordered the Siren’s Song dress in XL for my engagement party and I received a size M. Their returns & exchanges policy page said to contact someone if I’ve received the wrong item so I did, but they just kept sending me links to the returns & exchanges policy page and didn’t respond to anything else. I finally filled out a return form to exchange for the correct size but still had to pay the shipping cost. Their online chat agent ghosted me after again just sending me a link to the returns & exchanges page when I tried contacting them for help. The shipping cost isn’t a crazy amount but it’s ridiculous that I still had to pay it when they didn’t send me the size I ordered to begin with. I’ve ordered from here before and never had any issues so this has been a really disappointing experience. If someone sees this and wants to reach out, my original order number is Order #129375 and the exchange order number is Order #130778
lacemade.com 回复2025-08-13
We’re deeply sorry for the mix-up with your Siren’s Song dress and for the frustration you experienced during the exchange process. You absolutely should have received the correct size in the first place, and we understand how disappointing it feels to also cover return shipping for something that wasn’t your mistake. We’ll contact you via email to deal with your issue. Sorry again!
I ordered early June, package lost, reordered, still not here.
I ordered early June, and got emails saying my package was delivered a month later and it was not. They re-ordered and said it would be 6-9 business days, and it has been well longer than that. I was clear I would need it by a certain time for a wedding and that I need a refund, and customer service ignored that and sent me nonsense tracking that doesn't show any delivery date or anything. I am disappointed in this whole process. Order number 121604.
lacemade.com 回复2025-08-12
We’re truly sorry for the experience you've had. We've followed up via email to resolve this for you as quickly as possible and make things right. Thank you so much for your patience！
I bought a $100 dress from them and it ended up ripping within the first hour I wore it. They tried to offer me $10 in store credits and I told them that was not acceptable given the dress made it through 1 wear and it was $100. They offered a partial refund of $30. That was it.
lacemade.com 回复2025-08-08
We‘re apology for the inconvenience. We have arranged a partial refund for you after negotiation. Please feel free to contact us if you have any questions.
Apart from the really bad customer service (they shipped the order way past their deadlines and only after my review and stopped answering my emails) once the dress arrived you cannot not be stunned… the dress is AMAZING. The details on it and the quality of the materials are just stunning, and it benefits the shape really good. 10/10 for the quality of the dress and their packaging, truly amazing
lacemade.com 回复2025-08-04
We’re sincerely apology for the inconvenience caused. Could you send us your order number? We will check you ASAP.
EDIT: Order number #122620. Customer service ignored my emails
UPDATE: After posting the review, they responded to my emails and claimed to have refunded but I still haven't received! Been almost 3 months of waiting
I returned an item but never received the refund for 2 months. I even paid return shipping fee of $20
lacemade.com 回复2025-08-04
We’re sincerely apology for the inconvenience caused. Could you send us your order number? We will process for you ASAP.
Giveaway, not sure what to do, discouraged by others experience
Not really sure what to put or do here, I won a giveaway two months ago, and have received little communication from the Instagram and have only heard back when following up with customer service, even then I’m really being left in the dark and waiting days if not more to hear back. Kind of feel like I’m stuck in the middle here.
Edit: I have heard back from lacemade and they are assuring me I will revive my dress. I am still waiting for tracking information and for them to respond to my order info on the Instagram page. I will keep updated as the process goes along. I have been emailing them for a month and have still not received the tracking number which is slightly concerning.
lacemade.com 回复2025-07-31
We’re truly sorry for the experience you've had. We've followed up via email to resolve this for you as quickly as possible and make things right. Thank you so much for your patience, and please know we’re here to ensure your prize gets to you. 💌
Ordered a dress on 2nd July. On 11th July, I received walking sticks from them in post.
They have ignored my emails, my messages and comments on their social media. And their owner @lacehong_ (IG) is unsurprisingly, also ignoring messages and comments.
I will be disputing this charge with my bank and reporting this business as a scam / fraudulent activities across all platforms and I encourage all the victims of this crime to do the same.
lacemade.com 回复2025-07-21
We are sorry to hear that you received the wrong item. We have taken care of your problem via email for you. Sorry again!!!
Really wanted my swimsuit I paid for but never got a tracking number and it didn’t show up either.
Edit - an email was sent but zero response from you.. and my swimsuit is now sold out in XS ..
lacemade.com 回复2025-07-21
We’re truly sorry to hear that you never received your swimsuit and didn’t get a tracking number. Could you please send us your order number or the email address used to place the order? We’ll look into it immediately. If the package is lost, we’ll make it right with a reshipment.
Editing - ADDING ORDER NO: 117822
I have read many reviews that after this message from you, you never reply again. SO PLEASE REPLY. BETTER STILL, JUST GIVE MY DAUGHTER HER REFUND. You have receiving tracking no. And proof of it being returned to you. STOP WASTING MORE TIME AND ISSUE HER REFUND!! Thank you.
QUOTE FROM YOUR EMAIL: We will provide full refund and we will cover return shipping fee, sorry for the inconvenience.
With love,
Princess Concierge | Lacemade
LACEMADE ARE A SCAM!!! My young daughter bought several items and had them delivered to denmark where she lives. The items arrived in poor quality with some parts bring glued on using a hot glue gun. Colours were not as described and quality of fabric was below average.
She sent them clear photos and they asked her to return the items for a full refund. She paid for shipping from Denmark to the US and sent them the amount and tracking information as they had requested.
We can see that the returned package has arrived there over 2 weeks ago, and now there is SILENCE! My daughter who is only 17 and worked hard for this money, keeps writing to them but they DO NOT REPLY anymore. They owe her a total of approximately $500 for the returned items and the International tracked postage she has paid for.
LACEMADE SHOULD BE ASHAMED OF THEMSELVES for scamming a young girl of her savings. As a mother, I am urging you to reply to her messages and issue her the refund she is awaiting for the goods she has returned to you in good faith (all in original packaging) with tracking proof or return received in the US and of the postage she has paid.
The address on the website shows Hong Kong, so where are you actually based? Where are you scamming people from?? Somewhere untraceable.
PLEASE DO THE RIGHT THING AND GIVE MY DAUGHTER, INDIA JENSEN KIAS, HER MONEY BACK!!!!
SHAME ON YOU!!! From the mother of a heartbroken young teenager
lacemade.com 回复2025-07-21
We’re apology for the distress this has caused your daughter and your family. Could you send us the order number to check? That way we can process it quickly for you. Sorry again!
Never received my order because they cheaped out on shipping.
I recently ordered a dress that was in stock that I never received. Last year my purchases would get shipped to Las Vegas in a week, and they used a pretty reputable shipping carrier. Since moving to San Francisco, however, they switched to someone obviously cheaper and less trustworthy. I have contacted BOTH shipping companies that were supposedly involved and they are both pointing the finger at each other and saying they don’t have the package. My money is gone. No dress is on the way. No refund, either. I’m so incredibly disappointed. I’ve spent a good amount of money here. I’m never doing that again, and I’ve let my friends (who also use the site) know not to buy here going forward.
lacemade.com 回复2025-07-21
We’re truly sorry for the disappointing experience. Could you please send us your order number or the email used to place the order? Our team will immediately investigate and prioritize a resolution for you.
I ordered a dress, but unfortunately, it was too small. I submitted a return request, but I was not provided with a return label and was instead told I would need to return it at my own expense. Despite this inconvenience, I decided to place a new order in a different size for The Blossom Of Wealth Dress. However, the new order has yet to be dispatched.
I am based in the United Kingdom, and it has now been longer than the stated delivery window of 4–5 business days. The items I ordered were listed as in stock, so I am confused as to why there has been a delay with no communication.
Additionally, I’ve been unable to reach customer service—emails go unanswered, the chat system does not function, and there is no way to get in touch with anyone. I suspect it’s not even real. This experience has been extremely frustrating, and I am concerned about the legitimacy of this company. If I do not receive an update soon, I will be contacting my bank to report and dispute the charge. #126427 After seeing my review they claimed to have arranged shipment yet the delivery service have still not received the parcel as they have not sent it off. They even told me to delete my review but I will not as this brand is not up to standard. They then contacted me saying that they have shipped it and sent me a new tracking number which isn’t even my address and is shipped all the way in the US. Please just refund me my order as you have proved unreliable.
lacemade.com 回复2025-07-18
We’re truly sorry for the disappointment and the delayed response. We’ve already followed up via email to assist with your return request.
ORDER #126100
Ordered almost 3 weeks ago and not received anything! Made several attempts to contact without any luck whatsoever. They don't respond at all.
Will be contacting bank first thing in the morning for the chargeback. Just don't have faith in this outfit.
lacemade.com 回复2025-07-18
We're sorry for the inconvenience, we've checked that one of the products in your order was pre-order. Pre-order products are usually shipped out about15 days and we have been in touch via email to take care of this for you. Thanks for your patience！
My order number is #1865
I previously submitted a review about the fact that the the website does not seem to believe in my order, and despite emailing the company for the past 10 days I have received no responses beyond links to the same returns page that does not believe in my order. I have tried logging in to find the order and request a return from there, but here it similarly suggests i've never ordered anything. I don't understand why, if there is no way to fix these, I cannot in these circumstances request a return over email, and am extremely disappointed.
lacemade.com 回复2025-07-16
We're very sorry for the inconvenience and we'll take care of it for you via email. Thanks for your patience.
