LaceMade: Princess Dream MakerLaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.
It is now FOUR MONTHS since I returned my purchase to China for a refund and Lacemade have fobbed me off ever since.
Still waiting for this awful company to give me the refund which they legally should have made months ago.
My advice is NEVER NUY ANYTHING FROM LACEMADE as their clothing is too small, poor quality and their customer service is abysmal.
lacemade.com 回复2025-07-14
We’re truly sorry for the frustration this situation has caused you.
We’ve already contacted you via email to follow up and ensure your refund is processed as quickly as possible. Thank you for your patience, and again, we sincerely apologize for the inconvenience.
As excited as I was for my order to arrive, I couldn't be more disappointed. My order #2052, ordered from lacemade.eu arrived on the 2nd of July and none of the dresses fit. Their sizing charts are complete garbage and you should always size up one or even two sizes which is absolutely bizarre. On the same day I emailed them regarding whether it is possible to return one of the two items in my order (since I gave one of the dresses to my sister because it fit her. Mind you, I couldn't even get one of the dresses over my head, that's how bad the sizing is. So I emailed them twice since then and still haven't received a response. I'm guessing they don't respond to emails regarding returns since it is a hassle for them and when I emailed them a few days prior they responded in literally 2 days. So if you are planning on ordering from them, make sure that you size up one or two sizes and that you choose dresses you REALLY like since you will not be able to return them. I don't recommend and will never be buying from them again!!!!
lacemade.com 回复2025-07-14
We’re truly sorry for the disappointment and frustration caused by the sizing and the delayed response. We’ve already followed up via email to assist with your return request.
My order number is #1865. I paid for express shipping, but unfortunately still received my dress well past the date it was meant to arrive. It did not fit me, however when I searched for the page to request a return, the website suggested that my order did not exist. I have contacted customer service repeatedly over the past week and received only links to the same returns page, without answers to my query. I'm concerned about the legitimacy of the company given their failure to honour their delivery promises and seemingly fair and appropriate returns policy.
lacemade.com 回复2025-07-14
We're truly sorry for the frustration and inconvenience you've experienced. Could you send us your order number? so that we can contact you faster. Thank you for your patience.
They lie about shipping times/ do not reply to emails
Really upset because I placed an order on their preorder dress “princess sugar days corset dress” on 6/27/25 and it said it would take 15 business days to ship preorder items. Well, it’s already been 11 business days so far with no tracking information or anything. I’m sure it hasn’t even shipped. I sent them an email to which they never responded to. I ordered this dress for my engagement photoshoot coming up in the beginning of August and now I have nothing to wear. 10/10 would not recommend :(
lacemade.com 回复2025-07-12
We’re so sorry for the delay and the lack of response.
Your “Princess Sugar Days Corset Dress” is a preorder item, and we’re still within the 15-business-day processing, but we totally understand how the wait can feel especially long when you're planning for such a special moment. We’re currently expediting all preorders and will make sure to send you tracking info as soon as your dress ships. We will contact you by email.
Placed on order about 4 weeks ago. Delivery was supposed to be 2 weeks. Haven’t gotten my order yet. I tried contacting lacemade on email twice and Instagram, no reply.
lacemade.com 回复2025-07-10
We’re truly sorry for the delay and lack of response you've experienced. We will via email to assist you directly. Please check your email. We’re here to help and will make this right as quickly as possible.
I've seen their products online for quite some time and I finally decided to place an order in June through their EU website. I consider myself a very patient person, but after waiting for a month without even receiving a shipping confirmation email, I have lost all hope.
I've sent many emails, but they've been ignored.
The products I ordered were in stock. I really have no idea what could have gone wrong for me to experience this situation. It's truly disappointing! I thought I could skip the unpleasant side of doing business with them, but I haven't received anything. I feel scammed!
lacemade.com 回复2025-07-10
We’re truly sorry for the frustration and disappointment this has caused you. Our team has already reached out to you via email to follow up and help resolve this as quickly as possible. Please kindly check your inbox. Thank you so much for your patience and support.
The website says they ship orders within 2 business days. It's been over 2 weeks and they are ignoring all my attempts at trying to contact them. It was for a birthday and now I'm worried it's going to be late. My order is #123746
Edit: they responded to me and said my order isn't shipping because 1 of the items I ordered is out of stock. It obviously wasn't out of stock when I ordered so they have inaccurate info on their site. I also don't know why they wouldn't ship out the rest of my order. Very frustrating
lacemade.com 回复2025-07-04
We’re so sorry for the delay. We've received your message about order #123746, and our team will reach out to you shortly to help resolve this as quickly as possible.
We bought a dress for our daughter for her special day. Everything seemed great, until we realized the dress was the wrong size and needed to be returned.
For customers in the EU, the return process is incredibly frustrating. The company provides a return address in the USA, which comes with extremely high postal charges (50€ or more). This effectively makes returning the item not worth the cost.
Worse still, they don’t disclose this U.S. return address during the ordering process, you only find out when you request a return.
Buying from this site comes with SIGNIFICANT RISK. Be cautious.
lacemade.com 回复2025-06-30
we’re really sorry to hear about the difficulties you faced with the return process. We truly value your feedback, and it’s something we will take seriously to improve the transparency and clarity of our return process.
We apologize for the lack of upfront information regarding the return address, and we’ll work to ensure that such details are more clearly communicated in the future. We genuinely want to resolve this issue for you and ensure that your experience is a positive one.
I placed an order 4 months ago — no delivery, no refund, no reply.
Review:
I placed an order on the Lacemade.jp website over 4 months ago (Order #4266, tracking number: YT2505221272150924), and until today I have not received the item, no refund, and no response from the company.
I’ve tried emailing multiples times. I’ve sent DMs on Instagram and TikTok, and I even tried calling the phone number listed on the website, but nothing worked — I’ve been completely ignored.
It’s extremely frustrating to be treated like this, especially after spending money and trusting the brand. I’m sharing this here because I’ve seen that many others are having the same issue, and still the company refuses to communicate.
Please resolve this as soon as possible. This experience has been deeply disappointing, and I no longer feel safe buying from this brand.
— Karyna Sakai
lacemade.com 回复2025-06-26
We’re truly sorry for the unpleasant experience and the lack of communication you’ve encountered. We’ve sent you an email regarding your order (#4266) and are actively working to resolve this for you right away. Thank you so much for your patience, and again, we’re very sorry for the frustration caused.
Their customer support is appalling. I got the mochi coat and is just outright ugly. They don’t offer shipping labels so I have to pay $50 to return and they even told me to try selling it on Depop instead 💀
lacemade.com 回复2025-06-25
We’re truly sorry to hear about your disappointment.Due to some address, we’re currently unable to provide a return label on our side. Please feel free to reach out to us via email with your order number. We’d love to see if there’s anything more we can do to support you.
My experience with Lace Made has not been good. I placed two orders with them. One was for a corset and it arrived quickly but the quality was poor and the sizing was way off. The other order (which was actually placed first) still has not arrived and it's been around 6 weeks. I tried getting help from the online virtual assist and that was a waste of time - I got nowhere with it. I sent an inquiry through the form on the website and got a response. It appears that my order is stuck in transit somewhere in the US. It has apparently been there for weeks. I have given up hope in ever seeing my order.
This is in response to the reply from Lace Made:
I'm not interested in wasting my time exchanging a product that is poorly made - just to receive a replacement that is equally poor quality. In regards to the issue of my missing order, I've already provided my order number/order info numerous times I have gotten nothing but a run around. This issue has still not been resolved and I doubt it ever will be.
lacemade.com 回复2025-06-18
We’re truly sorry to hear about your experience. For the sizing issue with your corset, we’d love to make it right, whether by helping you with an exchange or offering a suitable solution.
As for your second order, we understand how frustrating this delay must be. If the tracking shows it’s been stuck for weeks, we can absolutely assist you in either resending the item or processing a refund.
Please kindly share your order number so we can take care of this for you right away. Your satisfaction means the world to us 💗
I've ordered a dress with more expensive shipping, which said would mean that it would arrive to me in 5-7 business days after it was shipped. In reality, it took 10 business days. A friend of mine, also ordered the exact same dress at the exact same time as me, to the same country. They only paid for the normal shipping (which cost half as much as the shipping I paid for) and theirs arrived much earlier, earlier than mine. I contacted customer service, sent them to messages to explain my disappointment, they continued to just say that customs are out of their control. While I understand that is true, they should account for that in the shipping time. Since the website promises 5-7 days shipping. The dress was beautiful and very well made, but for your wallets sake, I'd recommend only paying for normal shipping, and if you need it for a specific time, order it many weeks in advance.
lacemade.com 回复2025-06-16
Thank you so much for taking the time to share your feedback with us. We're truly sorry to hear that the shipping experience didn’t meet your expectations.
While customs inspections can sometimes unexpectedly extend delivery times and are unfortunately beyond our control, we completely agree that this should be better reflected in our estimated shipping windows. We’re actively working on improving the accuracy of the timelines shown on our site, and your experience helps us do better.
We’re also very grateful to hear you loved the dress itself—it means a lot to us that you recognized the quality and craftsmanship.Thank you again for your support and patience. 💗
Beautiful dresses but beware of shipping time to UK!
I had nearly given up on receiving the dresses for my 16 yr old daughter's UK prom as I had placed an order on 23rd March and after chasing and getting a tracking code it took until 6th of June for them to arrive!
However, all the feelings of frustration did evaporate when she put on the dresses which fit beautifully on her, have the whimsical style which she likes, are fully lined and of great quality.
I am glad I ordered with so much time in advance of the prom party which is now only 2 weeks away.
Dresses bought were "Nile Rose Corset Dress" and "Love of the Purple Taro Corset Dress"
lacemade.com 回复2025-06-09
Thank you so much for your heartfelt message and for sharing your experience with us! We’re truly sorry to hear about the delay for you. It means the world to us that your daughter loved the Nile Rose Corset Dress and the Love of the Purple Taro Corset Dress. We’re thrilled they fit beautifully.We appreciate your thoughtful planning and patience more than words can say.💖
Wishing your daughter an unforgettable prom night!💐
I love a few od the dresses I ordered there. However I had a very bad experience with them with the last one. The dress that came was way to small (I ordered the usual size, other dresses also from them and same size fit me), so I returned tge dress according to their return policy, I also sent them my tracking number and everything they stated. I haven't heard from them since then... it has been 2 months, the package already arrived a while ago according to tracking site. I haven't been refunded nor have they answered any of my messages (I sent them on email and instgram and whatsapp,...). STILL NO ANSWER. I ADVISE YOU TO NOT ORDER FROM THEM!
UPDATE: They wrote me back and I provided all the papers needed and still haven't got my refund in any form. It's been 6 months now (half a year).
UPDATE (6. 10. 2025): Still haven't recived my refund. THIS SHOP IS A SCAM!
lacemade.com 回复2025-06-06
We’re truly sorry for the delay in responding to you and for the frustration this situation has caused. We understand how upsetting it must be to feel unheard, especially after following all the return steps correctly.
We’re currently reaching out to you via email to assist with your case — please check your email. Once we receive your reply, we’ll do everything we can to resolve this for you as soon as possible.
I really liked lacemade I have multiple dresses from them, but I bought the dollhouse dress and it was too small. I did all the right steps to return it, sent them the tracking number and everything and never heard anything back. I've emailed countless times, my return said it was delivered on 27th January, it's now 3rd June. I wish I'd just kept the dress or not bought it in the first place.
lacemade.com 回复2025-06-05
We’re truly sorry for the experience you've had — this is not the kind of service we ever want to provide, especially to you who has supported us with multiple purchases.
We understand how frustrating this must be. Could you please send us your order number and the tracking information one more time? We'll immediately escalate this to our team for priority handling.
Again, our sincere apologies for the delay and lack of response — and thank you for your patience.
I ordered that dress and noticed some coffee stains and dirt on it. The package had been opened before, so it seems someone wore it and returned it. I emailed them and asked for a new one without any stains, but I haven’t received a reply at all! I want my money back or a new dress!
lacemade.com 回复2025-06-05
We’re so sorry to hear about ----receiving a dress in that condition is absolutely unacceptable, and we understand how upsetting this must be. Could you please share your order number? We’ll immediately investigate and make this right for you！
Again, we sincerely apologize for the trouble and delay in response. We’re here to take care of this for you.
Ordered the Psyche Corset Dress (order# 102069) it arrived with literal blood stains on multiple spots of the dress. It was out of stock, so I couldn’t do an even exchange and they gave me the amount back on store credit; I instead paid more money out of pocket for the Annalise style dress (order #104186). This one was too large and did not follow the measurements given on their size chart. I sent it back to exchange for a smaller size. Instead, since the item was now sold out, they refunded me… 29 cents. The dress cost me $129 after discount code and they gave me 29 cents back. They did not refund my original store credit back that was given to me after receiving a dress with someone else’s blood on it (a biohazard risk as well, mind you.) I’ve gone back and forth with them for months on this, and they are deeming a 29 CENT refund as completed and sufficient, completely pocketing the cash I originally spent for the Psyche dress.
*Editing to add: after reading through more of these reviews, same thing in my case where they just ignore all of your emails. I’ve explained so nicely and so simply multiple times over and over the issue, sent every little bit of screenshots with tracking, etc. and they just ignore you. When they do respond, it’s super generic and they just tell you that the refund was completed. They don’t read anything you actually tell them in a message.
THEY ARE THIEVES AND THIS IS CLEARLY A VERY LARGE SCAM.
I will be moving forward with my own legal filings, and since becoming aware of how many other people have been impacted, I am filing a complaint with my state’s attorney general’s office and will be moving forward with filing a class action lawsuit.
EDIT #2 5/27/25:
So per their comment beneath my review, they did message me- not to actually fix anything, but to AGAIN ask me for the same info they’ve had since APRIL, which are my order numbers (gee whiz, wonder how many screenshots I’ve sent with that info in it? 🤔 It’s almost as if I even included it in this review! 😱) and to further insult me by now not referring to me by my name, but instead “Princess✨”- Word of advice folks, don’t ever call someone Princess and expect them to take it kindly after treating them like they’re being a whiny brat asking you to correct something when you’ve STOLEN from them. Might as well call me Maleficent or Baba Yaga at this point. 🙄
They did make it a point to point out that I’ve made a lot of orders through them…Yeah, I had since I had points and coupons and thank god not every piece I had issues with- You would ✨think✨ that a company who sees you’ve ordered a bit would want to keep you around as a customer and not steal from you, to then have you turn and bash them, but alas, what do I know anyways? I’m just a 🎀Princess✨🎀🤪
Probably going to leave a review separate for every single order I’ve made though, because according to them, I have nothing but time on my hands to deal with this for months on end so 😎👉👉 look forward to that! ☺️
UPDATE 5/28/25- They finally refunded me; only they actually refunded the first item in full, when all I was asking from the get-go was just for my store credit amount to be given back from the second item. Super glad I won’t be forced to support their shop, but just still a prime example of how they don’t actually read anything. Really could have been such an easy simple transaction, but instead they had to go the route of theft. It shouldn’t take talking to an attorney for them to actually follow their own policy and consumer rights. But yeah! Wouldn’t recommend them, I am most definitely not changing this rating just because they finally refunded me. 0/10 would not recommend.
lacemade.com 回复2025-05-27
We are really sorry that our untimely response caused you trouble！ The refund error caused you even more unhappiness. We contacted you through inbox and hope to solve the problem for you as soon as possible! We are truly sorry!
Order Not Delivered. Marked as Fulfilled. Zero Response. Scammer Behaviour.
I placed an order worth ₹14,800 (Order #111998) with Lacemade over a month ago. The tracking number (YT2510822164000009 via YunExpress) shows a delivery alert, and the order is still undelivered. Despite this, they’ve marked it as “fulfilled” on their website, complete nonsense.
I’ve contacted them on WhatsApp, Facebook, and email, and have received zero helpful responses. The only thing they told me was to “contact your local post office,” which was a completely useless and lazy excuse. I still went, and the post office told me YunExpress delivers directly and never uses local postal services.
So now:
• My money is stuck.
• My parcel is missing.
• And Lacemade has gone completely silent.
They keep emailing me asking to review the dress I never received, how ridiculous is that?
If you care about your money or peace of mind, DO NOT order from Lacemade. This is the most unprofessional, frustrating brand I’ve ever dealt with.
lacemade.com 回复2025-05-20
We are very sorry for the inconvenience. We will contact the logistics company to solve the problem for you. We will contact you by email.
I placed an order and received the dress. It was very pretty and seemed to be good quality but as soon as I put it on the zipper split. It was the correct sizing to the size chart and it fit, but the zipper was very poor. I requested to return and it was granted, however it was now received back by Lacemade three weeks ago and I have not received a refund. I emailed three times and sent a DM via Instagram with no response. I have read many reviews with others experiencing the exact same situation. To not refund people after an item has been returned to you with no communication is stealing and a Scam. My order is RMA #7WJVN5EM. I will continue posting about this on social media and on Lacemade ads until I am refunded.
lacemade.com 回复2025-05-19
Thank you for your support. We are sorry for the inconvenience. We have solved your problem. Refund may take 1-3 days to get back to your original account.
