Lectric eBikes

Hello Nicholas, Thank you for taking the time to leave a review, and thank you for being a returning Lectric rider! We're so glad to hear you're enjoying your bikes, and we truly appreciate your continued support. We also appreciate your feedback regarding the separate fenders and light. We'll be sure to share your suggestion about including installation instructions with our team. We're sorry to hear about your experience when trying to cancel your order. We weren't able to locate a cancellation request associated with the email address used for this review, but we understand how frustrating that situation would be. If your request was sent from a different email address, we'd be happy to take another look. If so, we recommend to call/text us at 602-715-0907 Monday-Friday 9am-4pm AZ time. Thank you again for your thoughtful feedback, and we hope you continue enjoying your rides!

Hello Jean, Thank you for the review! We have made our team aware of the rear wheel issue that you are experiencing and we apologize for the inconvenience. They should reach out to you via email to help you out!

Hello there, thank you so much for taking the time to write such a detailed and balanced review. We truly appreciate the effort you put into sharing both what you love and where you think we can improve. We're thrilled to hear the XP4 has been a great fit for you. Knowing that the bike's weight capacity, ride quality, modular design, and ease of assembly have met your expectations means a lot to us. We also appreciate your comments about our customer support team; we'll be sure to pass that along, as they'll be happy to hear they made a positive impression. Thank you as well for sharing your real-world range experience. Feedback from riders of all sizes is incredibly valuable, and we're sure your insights will help others who are researching their options. We also appreciate your honest feedback regarding our water-resistance messaging. We understand your concern, and we certainly don't want riders to feel discouraged from enjoying their bikes. The XP4 is designed with water-resistant components to handle everyday riding conditions, but we do recommend drying the bike when possible after riding in wet conditions or if it gets exposed to rain. This helps prevent water from settling on electrical components and can help keep everything performing at its best over time. We also appreciate your suggestions regarding the included accessories and the display design. Feedback like yours gives us valuable insight into how our bikes are used in the real world, and we'll be sure to share your comments with our product team for consideration. Thank you again for choosing Lectric and for sharing such thoughtful feedback. We're honored to be part of your riding journey and hope you continue enjoying many miles on your XP4!

Thank you for sharing your detailed feedback! We're glad to hear your XPeak 2.0 arrived safely and performed well, especially on steep grades during your vacation. We appreciate your honest comments and will continue working to improve every aspect of the riding experience. We're happy to have you as part of the Lectric community and hope you enjoy many more great rides ahead!

Hi George, Thank you for your review! We're glad to hear you're enjoying your bike and the smooth ride. We appreciate your feedback about the seat and hope your upgrade helps make your rides even more comfortable. Happy riding!

Hi Thomas, Thank you for the great review! We're glad you found our website easy to navigate, our products high quality, and our purchasing process simple. We truly appreciate your support and are excited to be part of your eBike journey. Happy riding!

Hi John, Thank you for your wonderful review! We're thrilled to hear you're enjoying your bike and that you had a great experience with our Customer Service team. Your recommendation means a lot to us, and we truly appreciate your support.

Hi Michael, Thank you for your kind words! We're thrilled to hear you had a wonderful experience with our Customer Service team. Your feedback means a lot to us, and we appreciate you taking the time to share it.

Hello Tom, thank you so much for the 5 star review! We are happy to hear that the ordering process was easy, your bike was delivered quickly, and that you are loving it so far. Keep us updated on your fun adventures and happy riding!

Hello Tom, Thank you for making us aware of the situation. We have let our team know about this issue and they should reach out to you via email to get you some help with this.

Hello Teresa, Thank you so much for your wonderful review and for recommending Lectric! We're glad our customer support team was able to quickly get a replacement ordered and keep you updated throughout the process. Your kind words mean a great deal to us, and we truly appreciate your support. We hope you enjoy many great rides on your new bikes!

Hello Anthony, Thank you for the 5-star review! We're so happy to hear everything went smoothly and that you're already enjoying your two eBikes and pet trailer. It sounds like you're off to a great start, and we hope you continue making wonderful memories on every ride. Happy riding!

Hello Benoit, Thank you for the great review! We're glad to hear the assembly process was easy and that you found our videos helpful. We appreciate your support and hope you enjoy many great rides on your bike!

Hello Tracy, Thank you for taking to time to leave us a great review! We are so happy to hear that our team was able to fix the tube issue for you quickly! Thank you for sharing that you love the Trike, and we are excited to see what you go with next! Happy Riding!

Hello David, Thank you for the kind words about our customer service. We want to ensure everyone has a good experience when contacting us. That being said, We have made out team aware of the issue you are having and they should respond back to you via email shortly.

Hello Collin, Thank you so much for your 5-star review! We're thrilled to hear your bike arrived safely, was easy to assemble, and has been such a great fit for your needs. It's especially meaningful to know it's helping provide mobility and gentle exercise. Thank you for choosing Lectric. Happy riding!