Liquid Surf and Sail

Hey John, Thanks for taking the time to chat on the phone. Glad we were able to confirm it was a simple miscommunication and you received your item on time! Reach out if you ever need anything in the future.

Thanks Jason, We appreciate your kind words!

Thanks Alan! We appreciate your business.

Thanks!

Thanks Jason!

Thanks John!

Thanks for the order and taking the time to write a review. We really appreciate it!

Thanks!

Thanks!

Thanks Gerald!

Thanks David

Thanks Anthony!

Thanks for taking the time to write a review.

Thanks Frank!

Thanks for the review. We appreciate your business and am excited for your son!

Thanks Mike!

Thanks!

Hey Tom, I’m really sorry to hear that you’re dissatisfied with your recent experience—we always aim to provide great service, and I appreciate you taking the time to share your feedback. Just to clarify, the pricing on your kayak and its parts is set directly by the manufacturer, not by us. Our goal is to get customers the right part as quickly and affordably as possible. In your case, we had the exact part you needed in stock and shipped it out the very next day using the most economical method available. For a $9 shipping fee, we selected the lowest-cost USPS option, which typically takes a few days. While we absolutely understand the desire for faster delivery, a true next- day shipment would have cost over $28.95, which is simply not sustainable for us—especially on small parts. We do our best to keep shipping costs as low as possible for customers, and in many cases, we’re actually covering additional costs on our end, including transaction and credit card fees. That said, I truly regret that this left you with a negative impression. If there's anything else we can do to make this right or help with future orders, I’m happy to assist.

Thanks for the review.

Thanks John!