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Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
Absolutely stunning light, great price! I waited 3months but it was completely worth it. If you're not in a rush then give it a go. Biggest downside I've found is the communication since receiving the product. Customs had a field day destroying the polystyrene and rummaging through it. The instructions were gone as were the wiring connections, the earth wires were just in with the destroyed polystyrene. This also caused some crystals to be damaged and I have not heard back from litfad about this. Would be helpful if they sent spares just incase a few get broken in transit.
Litfad 回复2025-09-12
Dear Emma,
Thank you so much for your kind words! We're so delighted to hear that you're loving your lighting so much! It truly means a lot to us.
Regarding the opened package, customs authorities may randomly inspect shipments—especially larger or heavier parcels—which can result in the packaging being opened for inspection. We kindly ask for your understanding in this matter.
That said, we're here to support your every step of the way, If you need further assistance, please don't hesitate to reach out to us, and we'll do anything else we can do for you!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I placed 3 orders with litfad:
a table - ordered in March 25 - it's now June 25 - according to the tracking info it arrived at Felixstowe where it hung around for over a week and then according to the tracker then departed to Tuticorin (india). Did not expect to see it at all but pleasantly surprised when it showed up unexpectedly and intact.
Lights - arrived quickly and perfect
Same lights again - arrived quickly but completely different colour - Lifad support was hopeless and refused to accept there was an issue.
Litfad 回复2025-09-19
Dear Jon,
Thank you so much for taking your precious time to share your experience. We truly appreciate your support and your kind words.
We've reviewed your order carefully. In rare cases, tracking information may show discrepancies due to system issues with our logistics provider. If you notice any abnormal updates with your package, please feel free to contact us — we will verify the information with the provider and give you an accurate response.
We’re so glad to know that your order was ultimately delivered in good condition.
Regarding the color issue, we sincerely apologize. After confirming with the supplier, we were informed that the green version you ordered had been discontinued, and they switched to a different color source (resulting in a noticeable color difference) without updating us. We truly appreciate you letting us know about this promptly.
On 12th, Aug, regarding the out of stock of your replacement, our team contacted you and provided our resolutions - changing into a new one or a partial refund. We're still waiting for your response. Once you confirm, we'll proceed with it immediately.
Thank you for your continued patience, and we truly appreciate it.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I purchased a bookshelf/shoe locker with doors.
Modern Design White Reclaimed Wood Shoe Displays with Adaptable Shelf, Gate, Closed Back, and Detached Installation, 35"L x 13"W x 71"H
SKU: 2205063966
The product took a considerable amount of time to arrive. Tracking was good, so I was able to monitor.
Product quality was very low. Thin, the back panel did not provide support, and the hinges are too easy to bend.
1) No assembly instructions included
2) When I contacted support, I followed the provided instructions and video, but for a slightly different product. The instructions were too high-level.
3) Holes to attach the door hinges were not pre-drilled, so a professional cabinet installer was required to ensure they hung straight.
The final assembly demonstrated that it was not a quality product.
A similar product is available at IKEA for 1/3 the price. 2/3 the price if you have the IKEA product shipped.
Currently asking for a refund, but no response.
Litfad 回复2025-09-19
Dear Chris,
Thank you for your detailed feedback. We're glad to hear that the tracking system has met your expectations, while we apologize for any inconvenience caused by the quality.
Regarding the instruction, as we work with the supplier, they may forget to include the manual in rare cases. We see our team has checked with the supplier and then provided for you. However, regarding the guidance of the manual and the video, we've handed your feedback to the supplier. If you have specific question during the installation, please let us know and we'll verify with the supplier.
We also appreciate your valued thoughts in terms of quality. Although we have continuously raised our selection standards—covering not only quality, practicality, durability, and functionality, but also aesthetics and compatibility—we truly value your feedback. We have already shared your comments with our product selection team, and moving forward we will enforce even stricter criteria to ensure that every customer receives the very best products at only affordable prices.
On 12th, June, our representative offered a resolution - a partial refund for you, and we're still waiting for your reply and confirmation. That said, we appreciate your understanding and patience.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Took forever to come. Coffee table ok and put together easily. Although it is only worth the money I paid, £39.99, not the original price of over £500 that was advertised with big discount.
I placed my order 27th March and as I knew it was coming via sea from China it would not be quick. However via the excellent tracking it arrived at Felixstowe, cleared customs and placed in XL Courier’s warehouse on the 3rd May. They sat on it for a month and was delivered 4th June. Unacceptable. The item itself was fine albeit no instructions to assemble, but did not take me long to work it out. Also extra bolts etc were included. I am happy with it but would not use again because of the unhelpful courier service.
My shoe storage took ages to come from China and then the packaging was damaged but the wood inside was OK just a dent in the handle. Read the reviews after I'd ordered it and thought I'd not be pleased, it could be better finished but its OK and all was there. Took my handyman 2 1/2 hours to make it up,
I only put four stars because of the customer service. They didn't know how long it would take to deliver my parcel, so they sent me a link to track it. When I checked, it said, "Item not found." But after two months and ten days, I received an email from another tracker saying my coffee table was going to be delivered in three days.
And to be honest, I'm pleased with the quality and how it was wrapped with care. I didn't know it was coming from China, and I was worried reading all the bad reviews; I don't know if I had been lucky or if there was a lack of communication with them.
Nearly 3mths from time of order to delivery, found out it came via a container ship. I received it via the very un-communicative XL Couriers, very little information on delivery, etc; Driver expected me at 81 yrs old to lug a 34kg package upstairs to my flat, eventually he agreed an we both "pushed" the package up my stairs. Now I have to get a Chinaman to look at the instructions and assemble the desk. If only I'd known would I have ordered this desk from Litfad NO, NO more to follow when the desk is assembled
I placed 5 orders with this company at once, without reading any reviews. Out of 5 only one order quality was as expected, 3 other items were way below expectations, some not as described, so instead of sintered stone top furniture, I got poor MDF covered with stone imitation paper. The last order never arrived due to damage on the way and I am fighting with them for a refund. So I am being generous to give them 2 stars
I was initially shocked by the delivery time taken of 7 weeks for this small table, but I realised I had not read the small print in this respect. The table has now arrived and I am delighted with it.
I purchased an armoire which I could not find anything similar that I really liked in uk especially in the dark grey colour with smoked glass, it did take many weeks for it to arrive which I was made aware of before purchase, I saw bad reviews about items coming damaged but mine was fine some minor scratches but overall very happy! I had a pdf to assemble the armoire and it wasn't very easy in some cases as the pdf was a generic assembly drawing for all models but I've just finished assembling it and I'm very happy, from the bad reviews I've seen I would just tell people to communicate thoroughly with Liftad they are very responsive and very polite and I'm very happy with my product just please do your research on your item and as I said communicate.
What I liked about the product
It was reasonably priced easy to assemble and fit for purpose
What I disliked was that it took almost two months from order to delivery and this is not acceptable in the 21st century
I made an order of a large desk on the 25/02/25 and was quoted 39 days for delivery. This meant the desk was due to arrive 05/04/25.
Unfortunately I’ve still not received my item and won’t be due in UK until 12/04/25 assuming the tracking is correct. It then has to clear customs and make its way to my house so I’m unsure when/if I’ll eventually get it.
I have a holiday booked for 13th - 20tg of April so I contacted Litfad to ask who is dealing with UK leg, roughly when I can expect it and explain I now needed to postpone the date as I won’t be in the house. They ignored most of my questions and gave a tracking number for XPD, which didn’t work.
I contacted XPD, who told me they had no record of it… so now I’m back asking the question to Litfad. I full expect my desk will attempt to be delivered when I’m not home and simple arrangement could be made to avoid this but Litfad couldn’t care less. They also don’t seem to care at all I’m late in receiving my order to begin with.
Hopefully I’ll eventually get my order and everything will be ok but so far wouldn’t recommend at all.
Beautiful cabinet but terrible assembly instructions
I ordered a small cabinet from Litfad on 3/4/25 and received it on 4/5/25. I was pleasantly surprised to receive it that soon after reading other reviews saying that their shipments took much longer. Assembling the cabinet was very difficult, because the assembly instructions were in Chinese so I had to download Google Translate App to help with instructions. The pictures were very vague and translation was also very vague. After spending about an hour trying to figure out instructions, I decided to go for it and start assembling the cabinet. My husband, who is very handy, decided to help but got frustrated with the instructions and gave up. I continued to make a little progress but struggled with trying to figure out what screws went where. Thank goodness it's a small cabinet with only about 12 pieces. My husband started helping again and made some progress but got frustrated again and quit helping again. I kept studying the pictures and trying to figure out the screws and hardware and was finally able to finish the assembly after about 4 hours. It took a lot of patience and was frustrating, but everything finally went together! There were a lot more screws and hardware than needed, which made the assembly more confusing. The cabinet is very pretty and I love it; however, there is some minor damage and the quality isn't what I feel I paid for. I am giving 4 stars because of the terrible instructions and the quality of the cabinet. Overall, I am satisfied with the cabinet. I just wish the assembly instructions would have been more customer friendly to use!
I am writing this to reassure others that their parcels will arrive…eventually. It took just over 3 months and the seller telling me to be “patient” but I have finally received a lovely desk. It was easy to assemble and nice quality.
I am happy now it’s finally arrived.
I searched for the perfect Scandinavian sideboard cabinet for literally six months. I knew I would be spending more than I would for something on Ikea or Wayfair and was ok with that because I knew it would last. I ordered a Scandinavian sideboard from them on 2/28/25. It is now 4/4/25 and they keep giving me some tracking number which Ceva Logistics says does not exist. I emailed them (the only way to interact) several times asking them to simply refund my money minus shipping (which was not cheap) and I keep getting "that is not in line with our policy." I know that when (and if) I do receive this piece of "furniture," it will likely be junk which is what other reviewers reported. DON'T DO IT. If the furniture ever arrives and it is what I originally asked for, I will happily eat these words.
5/18/25: I finally received the sideboard. It actually does look like the obe in the ad, and wasn't damaged. It was already assembled. There's no way it's "solid pine wood" but it's pretty so I will use it. Gave 3 stars bc in the end I got what I ordered, just almost 3 months wait and it's not what I thought I was ordering...but that's my fault too.
We ordered a book shelf from Litfad. It did take a while to receive the order, but once we did get it we were able to put it together very quickly! We love the metal supports on the sides, and under each of the shelves that add stability. The color and structure was what we expected, too! We would order from them again!
I brought two shoe racks from them, these took 7 weeks to arrive as were sent via ship (which wasn't clear on the website when I placed the order in the first place). I did at least have tracking so could see it was on its way. When I received them, one was damaged and being metal it was really sharp edge. they initially told me to keep it with a 5% discount, I told them I wasn't able to keep it as it wasn't safe to use, I'd like a full refund and the item collected. They then went away and I had to chase them - they came back to offer me a replacement, to which I agreed to. A few days later I received another email saying they weren't able to offer the replacement anymore and suggested I hammer out the defect, I responded that this would still be unsafe for anyone using the shoe rack and it simply wasn't fit for use, they offered a 7% refund, I've been back and forth asking why they aren't able to offer full refund and collect, each time I get a very generic response (almost robotic) increasing the percentage of refund offered to me, 7%, 15%, 25%, 35% and the most recent was 40%. Completely ignoring my request to return for a full refund of 100%. I've now decided to take this issue to my bank as I'm completely frustrated with my experience with them as they are ignoring my request for a full refund and to have the item returned. Nearly 3 months in, I think they hope I'll give up - but I refuse to. Lets hope this dispute works via my bank.
To follow up on my review from Monday. My delivery actually arrived today, I’m amazed!! I thought I’d lost £1000. In fairness to Litfad I’m actually very pleased with the quality of the furniture. I think the main issue Litfad have is a totally shambolic administration and logistics process. This is not helped with a customer service department that doesn’t speak or understand English. I think this is the main issue here and if they work on this they might not have so many bad reviews. The total inability to answer simple questions and give wrong tracking numbers causes great frustration and confusion and terrible reviews.
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