Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
After 3 weeks of back and forth for my refund. Lifted have finally agreed to refund my money. Customer services have emailed every day and finally we have resolved this. I will wait for my refund!
Litfad 回复2024-07-02
Dear Zoe，
Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Customer service responded really quickly to questions and product looks great!
Litfad 回复2024-07-02
Dear Billie,
Thank you for your recognition of our products. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Looking forward to more cooperation with you.
Kind regards,
Mandy
Updated:
I was initially not happy at all with the company as you can read below but they contacted me and refunded my 60% of the purchase price.
The business model seems to be exaggerate about the quality of the product on the website. When it arrives directly from China, it is obviously very cheap and shoddy quality. When you complain they will immediately offer a 5% refund, and then 10% and so on. At the end of the day, they still make $100 for a 7 dollar product. Stay away!
Litfad 回复2024-06-28
Dear John McCue,
Very sorry for the dissatisfaction and inconvenience caused.
Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap.
Please check your email.
Your reply would be much appreciated.
Kind regards,
Litfad
Tsuki
The item was received in good time and was very-well packaged. The item itself was faded (rug) but I liked the effect ,so I kept it.
Litfad 回复2024-07-01
Dear Bhavna,
Thanks for your feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
The peel and stick wainscoting looked better then I imagined. A bit tricky getting the backing off without the foam getting crumpled. Took a while to come and think shipping is too expensive but have ordered more
Litfad 回复2024-07-01
Dear Mrs shannon arkell,
Thanks for your feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
I recently bought a king single bed from Litfad. Initially, the item had some flaws. However, after contacting their customer service, the issue was resolved. I am happy with the outcome and their service overall.
Litfad 回复2024-06-27
Dear George,
Thanks for your nice feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
When we received our goods there was some bumps where the paint was scratched off our TV cabinet. We contacted Litfad Support to provide feedback about the condition of our order arrived in, they responded quickly to resolve our concerns. We were offered compensation to cover the damage sustained during transportation. We were happy with Litfad’s response to our order and would use their service again.
Litfad 回复2024-06-28
Dear NW McELroy,
Thanks for your nice feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
I ordered a chair but it was damaged and the seat pad was not finished properly, packaging was also damaged. Contacted customer service and after a number of emails to sort the problem I was 100% satisfied with the result of achieving a refund. Good customer service
Litfad 回复2024-06-28
Dear JCA,
Thanks for your nice feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
I bought 3 pilar lamps from Litfad and it arrived several months later but I was fully aware it was going to take this long as they stated this before I purchased the item!
they look very nice.
thank you
Litfad 回复2024-06-27
Dear Soledad,
Thank you for nice feedback.
Your satisfaction is our greatest motivation to move forward.
We will keep improving products' quality and service.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
I ordered 3 metal shoe organizer cabinets for my garage which were delayed in delivery but Litfad kept me updated on the reasons for the delay which was good communication from them, anyway they finally arrived.
The instructions were not very clear and the pieces were not labeled A, B, C etc so after trying to figure out which piece fit together I managed to assemble them and fixing them on my garage wall they look great and functional, they fit 3 ladies US size 9 shoes or 2 mens US size 10 in each cabinet. I’d highly recommend these shoe cabinets!
Litfad 回复2024-06-27
Dear Catherine,
Thank you for nice feedback.
Your satisfaction is our greatest motivation to move forward.
We will keep improving products' quality and service.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
This is an update to my previous post. Though it did take a while and many emails, On June 25 I finally received my missing 6 chairs. All six chairs were delivered. They were well boxed and crated for protection and arrived in perfect condition. The chairs are really attractive and sturdy. I love the color too. I would have given more stars for the quality of the chairs, but the initial problem with the delivery made me lower the rating.
Litfad 回复2024-06-27
Dear Jan Tievsky,
Thank you for nice feedback.
Your satisfaction is our greatest motivation to move forward.
We will keep improving products' quality and service.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
Update of review:Awsome product except 1 month delay
Update: After 2 months of waiting on July 4 we recieved the dining table and we are so pleased with it. The item is too good and exact as it was in the picture. We literally thought we were loosong the money. So I am changing the review to 4 stars.☺️☺️
First review: We ordered a dining table from Litfad 2 months back.they delivered just base of it and we have been following up with them on a frequent basis and they just dont respond.
The last update I have from them is to wait patiently.
There can be shipping delays which is understandable but lack of communication regarding status of the order is just not acceptable.
Its height of any level of patience and they are more than fraudulent company.
Litfad 回复2024-06-27
Dear Merry,
Very sorry for the dissatisfaction and inconvenience caused. Could you please leave your order number or email address? Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap.
Kind regards,
Litfad
Tsuki
We purchased a Litfad lamp, following a malfunction, customer service responded very quickly. thanks
Litfad 回复2024-06-27
Dear Aldo & Maï RENAULT,
Thank you for nice feedback.
Your satisfaction is our greatest motivation to move forward.
We will keep improving products' quality and service.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
Dear Kwesi,
Thanks for your feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
I purchased a salon cart from litfad however it came with a broken frame.
But the customer service team is working with me to get the desirable refund for me and send the replacement part if all works out I’ll be satisfied.
Litfad 回复2024-06-26
Dear Mason,
Thanks for your feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
Ordered a ceiling light (hard wired). Product arrived in good condition and was as advertised, although the wires seem somewhat flimsy and not up to standard (but only electrician would be able to confirm). I never had the light installed (as it was not a right fit for the room) so I am not sure if the wiring would pass - it looked questionable. The order took around 4-5 weeks to arrive.
Litfad 回复2024-06-25
Dear Irena,
Thanks for your feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
At first we have some issues but they came to and agreement by helping solve the issue still waiting on their reply and complete the transaction. So if they come true yes I will buy from them.
Litfad 回复2024-06-19
Dear Jesus Santiago,
Sincerely sorry that our products cannot meet your satisfaction. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
I waited patiently more than 3 weeks for my order 1 x 2202052957 Modern White Office Desk with Steel Baseand Wood Top. I was so happy and relieved when it arrived, I opened the package immediately and assembled the table. My son Phil uses it for his study in his room. Thank you LITFAD!
Litfad 回复2024-06-20
Dear Bill Lajul Allimadi，
Thanks for your nice feedback. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Extremely slow delivery (around 3 months instead of estimated 1 month during the purchase), item arrived with broken down packaging, as a result, a lot of chips on the wood, will have to repaint myself. I was offered 5% refund for this, but I still haven't received the money. In addition to that, few pieces were missing, and it's been already a week of photos exchange with support, but nothing has been shipped yet (every new person checking my case seems wanting another set of photos, even though they have been provided already). Don't think will ever bother with them again, better to order from Ikea.
Litfad 回复2024-06-19
Dear Elena,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
The wall lamps do NOT come assembled. The brass finish is not like the image they show. It is a very simple finish
Litfad 回复2024-06-18
Dear Patricia Deulonder,
Highly sorry for your unpleasant shopping experience.
Our VIP customer service has contacted you via email to solve the problem,
please check.
Your reply would be much appreciated.
Kind regards,
Mandy
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