Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
以上内容由商家自行提供，未经平台核实。Litfad（litfad.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 960 条用户评价，属于家居与园艺分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 83% 的差评；评价主要围绕产品、质量、退款。数据最后更新于 2026-10-24。
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support. Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Dear Kaan, Highly sorry for your unpleasant shopping experience. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Your reply would be much appreciated. Kind regards, Mandy
Purchased an industrial swivel stool. Loved the look of the stool but on reflection I could have purchased a second hand original with better quality for probably a comparable price. The seat threads are so loose that no matter how much you lock the locking nut it rocks when you sit on it for a while. Paint and bits are falling off, weld spatter on the back rest. Really disappointed with the quality.
Dear George Asquith, We are very sorry for any inconvenience caused to you as the product was damaged during transportation. We will strengthen cooperation with logistics companies and enhance product services. Our VIP customer service has contacted you via email to solve the problem, please check. Your reply would be much appreciated. Kind regards, Mandy
I ordered some ceiling fans on 6th March 2024 and have not had any updates on delivery or communication from this company. I will not use them in the future. I could kick myself for not reading the Trustpilot reviews before ordering ugh! An update on my purchase from Litfad, the fans arrived and have been installed, they look nice and work well. I think their customer service dept could work on how they reply to bad reviews, no one likes to leave a bad review but to be snippy in your return comment doesn't sit well with me - I would not use this company again.
Dear Susan Parker, Highly sorry for your unpleasant shopping experience. When you placed your order, we have already reminded you of the logistics time. However, we will strengthen cooperation with logistics companies and enhance product services. Our VIP customer service has contacted you via email to solve the problem, please check. Your reply would be much appreciated. Kind regards, Mandy
The 'wood' was a little thinner than anticipated, 1/4" but it went together quickly and easily. I added a shelf on top of the unit for my printers, and 4 legs so it sits above the carpet, easy to do. Fits well and suits my needs, would not call it a heavy duty shelf unit though.
Dear Jane， Highly sorry for your unpleasant shopping experience. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Your reply would be much appreciated. Kind regards, Mandy
I have been offered a full refund for my order, which arrived broken. Should this be honoured, I will upgrade my experience to three stars as to be refunded for a broken item is a suitable outcome.
Dear Kim, Very sorry for the dissatisfaction and inconvenience caused. There may be inevitable collisions in the logistics process that may cause damage to the product. Your feedback urges us to continue to improve our packaging. Our VIP customer service will contact you to handle the problem for you asap. Please check your email. Your reply would be much appreciated. Kind regards, Litfad Tsuki
The product arrived 1 month after placing the order. The quality of the product is just the tipical Chinese product. The shipping is expensive. I don't recommend this company.
Dear Ernesto, Very sorry for the dissatisfaction and inconvenience caused. We are cooperating with professional manufacturers to produce our own products that are good quality and affordable. Our VIP customer service will contact you to handle the problem for you asap. Please check your email. Your reply would be much appreciated. Kind regards, Litfad Tsuki
I ordered gold wallpaper on the 2nd Feb and it arrived on a slow boat from China on 11th April !! The colour is nothing like advertised and they don’t provide samples. I’m trying to negotiate a partial refund as to post it back would be really expensive. Customer service do reply to complaints but so far after a week of emailing I still haven’t agreed a satisfactory resolution. So far they’ve agreed a refund of 30% without covering postage. I would be very wary about buying from this website again. What’s advertised isn’t a true reflection of goods sent
Dear Susan, Very sorry for the dissatisfaction and inconvenience caused. We are cooperating with professional manufacturers to produce our own products that are good quality and affordable. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Kind regards, Litfad Tsuki
I want to buy Scandinavian with Closed Back Kids Bookshelf Freestanding with Drawers but after reading all the reviews I am not sure anymore. I love how it looks on the website but the item is very expenseve and with all the reviews I don't know anymore what to do!
Dear Alba, We are cooperating with professional manufacturers to produce our own products that are good quality and affordable.Our website posted all the products details including the material, pictures, size etc. Welcome to contact our customer service if you have any problem. Litfad is always by your side. Kind regards, Litfad Tsuki
Purchased: Glossy Brick PVC/Vinyl Peel & Stick Backsplash from the company, product is good and meets the expectations but the delivery time was very very long and if i had to return it would have taken forever. Given 3 stars as the product was good.
Dear Ashish, Thanks for your feedback. We will work more closely with the logistics company to improve delivery speed. Welcome to contact us if your order has any problem. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
Delivery has taken over two months so far and tracking says its still 12 days from arriving in port for a customs check. If you want your product within any sort of reasonable timeframe proceed with more caution than I exercised.
Dear Charlie Duran， Highly sorry for your unpleasant shopping experience. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Your reply would be much appreciated. Kind regards, Mandy
I will like to share this and update my review to all future shopper on litfad.com. Do your home work before you put an order. We agreed with this company for a refund since April 8, 2024. but they never issue the refund. I still waiting. I will keep you posted how Litfad will handle this
Dear Bob Lungal, Thanks for your nice feedback. We will keep improving products' quality and service. If you have any other problem, welcome to contact our customer service. We will handle the problem for you with great effort. Have a good time. Kind regards, Mandy
I bought a Ceiling Light Crystal Drum. Delivery delay was more than expected but this was not very important. However, the item was not totally mounted (!) and I had to, one by one, place the dozens of crystals all around... well well well... And the whole item quality is not at the top, for sure ! But, once achieved, it looks good.
Dear F.Meunié, Sincerely sorry that our products cannot meet your satisfaction. We greatly appreciate the suggestions you provided and will provide feedback to the supplier on these issues to continue improving the product. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Your reply would be much appreciated. Kind regards, Mandy
I am trying to place an order an i cant seem to get the 45 percent discount on international deliveries the order number is 704358 your help would be appreciated.
Dear David, Thanks for your information. Our VIP customer service has contacted you via email but haven't received your reply yet. Please check your email. Your reply would be much appreciated. Kind regards, Mandy
HI Mandy the order number for the goods that i am trying to buy is 702203 thanks.
Dear David, Thanks for your information. Our VIP customer service has contacted you via email. Please check your email. Your reply would be much appreciated. Kind regards, Litfad Tsuki
I bought a fold-out sofa, I have been waiting for the order for 3 months, when I contact the service office they keep changing the delivery date of the sofa, I am not satisfied with this turn of events, one more moment and I will cancel the transaction
Dear Tomasz, Very sorry for the dissatisfaction and inconvenience caused. There is tracking information updating when in transit. Welcome to contact our customer service to check for you and handle the problem. Please check your email. Your reply would be much appreciated. Kind regards, Litfad Tsuki
i have been trying to place an order with the 45 percent of international shipping which it say on the bottom left hand corner in the shopping cart but it wont process it. i was told they cant help so i was offered a 5 percent discount code instead. Hi Mandy the order number for the items that i am trying to order is 702203, Thanks
Dear David Mahon, Highly sorry for your unpleasant shopping experience. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Your reply would be much appreciated. Kind regards, Mandy
Well, I was going to buy a $1200 bed, but based on these reviews, I will NOT. 2 stars because the bed looks really nice.
Dear Elif, Please believe us, belief in professional. Supported by premium supply chains and self-built supplier repository, Litfad has got advantages and independence in pricing, providing cost-efficient home furniture with great quality to global users. Welcome to contact our customer service if you have any need. We provide knowledgeable Product Support and 24/7 Customer Support. Looking forward to your updated message. Kind regards, Litfad Tsuki
I’m disappointed and still hopeful that this can be resolved. I purchased a wooden frame bed with bedhead and have received only the bedhead for $1,500. My communication has been met with a badly written email stating they have sent me the correct product, which is clearly not the SKU on my invoice nor what I have photographed next to my receipt of payment.
Dear Consumer, Very sorry for the dissatisfaction and inconvenience caused. Could you please leave your order number or email address? Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap. Kind regards, Litfad Tsuki
Ordered a desk for my son which took nearly 2 months to arrive. My son managed to assemble it despite not being able to read the instructions (not in English). The desk is not as advertised and looks very different to what the website displays, I wouldn’t have bought this if I’d seen it in a store as it looks cheap. It’s currently being used as my son was so desperate for a desk but I imagine I’ll replace it because it’s not in keeping with the rest of his room. I’ve emailed support and am awaiting a response.
Dear Bryony, Very sorry for the dissatisfaction and inconvenience caused. Our VIP customer service will contact you to handle the problem for you asap. Please check your email. Your reply would be much appreciated. Kind regards, Litfad Tsuki
Product was about what I expected. Delivery was very slow and communication while waiting was poor.
Dear chuck, Thanks for your feedback. We will improve the delivery service. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Litfad is always by your side. Kind regards, Litfad Tsuki
共 960 条符合条件的评价
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