Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
I ordered a carpet from the site in mid-December.
As I wasn't completely satisfied, I informed customer service, who were reactive throughout the discussion period to find a suitable solution in the shortest possible time!
Quality after-sales service
Litfad 回复2024-01-02
Dear Chloé Barrow,
Sincerely sorry that our products cannot meet your satisfaction.We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Litfad light fitting (Macaron) : don't try this at home!
Bought a light fitting (Macaron). Having placed an order, not received the product after four weeks and only then read the awful reviews, I was getting twitchy about ever receiving anything. HOWEVER....
...tracking info arrived by email and, barring Royal Mail losing it for a while, the light fittings arrived soon after.
Good = exactly as described and shown on the website. Installed and working nicely. Their support people resonded really fast when contacted by email.
Less Good = shipped direct from mainland China by a company that is based in Kowloon HK; so delivery is not quick and the tracking only appears once the item is on the flight to the UK.
Bad = there is NO WAY this light fitting would meet UK (or anyone elses?) wiring standards! A dodgy earthing method and no "loop" terminals (actually no terminals at all). It arrives flat-packed with all the mechanical bits you need to install it but none of the electrical bits bar a length of loose wire. Lots of wires to thread and join up to connect it all up. I needed a soldering iron and a heat shrink gun plus heatshrink tubing and terminal blocks to make a safe installation.
If you don't have the skills and tools to do it yourself and call an electrician to do it, any decent electrician will refuse to do it. Personally, I enjoyed the challenge and it was a lot more fun than just bolting something to the ceiling!!
.. and it works, and my wife really likes it.
....and then they tried to persuade me to up the review to 4* in return for a discount and free gift and also claimed their products meet "international standards"...later emailing that they meet "Chinese standards" (irrelevant in EU / UK) and providing a photo showing a genuinely dangerous internal wiring connection method. Ho hum! 😂
Litfad 回复2023-12-25
Dear Nick,
Thanks for your feedback.
Our products comply with international safety standards and have quality inspection.
Welcome to contact our customer service if you have any problem during the process of installation.
We have relevant professional technical personnel to answer your questions and guide you through the smooth installation and use.
Our VIP customer service has contacted you to handle the problem for you.
Your reply would be much appreciated.
Kind regards,
Litfad
Tsuki
I made a huge mistake not having looked at Litfad's reviews on Google prior to purchasing the product. Firstly, I was informed that the product was arriving in 7 days, I was then told it will take a further 2 weeks and lo and behold - the product arrived 2 months later. Furthermore, the table did not resemble anything like the online version. Online - the table had a glossy finish and in person the table had a very CHEAP feel - the material was literally cardboard. I was shocked at how cheap it felt having spent a lot of money. I will never ever return to Litfad again!!!!
Litfad 回复2023-12-25
Dear Poominathan Ganapathi，
Sincerely sorry that our products cannot meet your satisfaction.
We greatly appreciate the suggestions you provided and will provide feedback to the supplier on these issues to continue improving the product.
Our VIP customer service has contacted you via email to solve the problem,
please check.
Your reply would be much appreciated.
Kind regards,
Mandy
Dear Dorita,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
I had bad experience in general
Similar to many previous reviews
Ordered item, received as damaged, informed the seller via email. Very quick response but not willing to offer refund for return. After several emails they agreed to refund ( but they will take the postage charge even if its not your fault and the item was damaged)
Now waiting for the refund
Litfad 回复2023-12-19
Dear Mr Prajeesh Pulikkal Poulose,
Sincerely sorry that our products cannot meet your satisfaction.We will strengthen cooperation with logistics companies and enhance product services.
Our VIP customer service has contacted you via email to solve the problem,
please check.
Your reply would be much appreciated.
Kind regards,
Mandy
It took nearly two months to receive our order. We did not realise the furniture was coming from China! But when it arrived it was in good condition and reasonable quality for the money. Also when chasing the order I got very quick responses even if the answer was unsatisfactory. I would not recommend if you want your item quickly.
Litfad 回复2023-12-18
Dear Joanna,
Thanks for your feedback.
We will work more closely with the logistics company to improve the delivery speed.
Welcome to contact our customer service if you have any problem about the order.
Kind Regards,
Litfad
Tsuki
The Litfad Macron 6 needs some skill to assemble and fit
The Litfad Macron 6
On the positive side these are unusual quirky light fittings at a good value price. But if you’re not confident with electrical installations don’t buy these.
The delivery time is lengthy as they ship from halfway round the world, so return is not easy. Assembly instructions are unclear about exactly how the wiring is threaded and connected together. The individual cables are very light and not suitable for a connector block to bind them together, so I soldered them together to make an end that could be gripped safely in a connector block. No connectors of any type are supplied with this fitting, so you will need some 3 amp or smaller ones.
I assembled this upside down, flipping it over for the last stage. The final cable for the combination supply is coloured white and black, which doesn’t meet any regulations that I know of. If you’re an electrician working to UK standards you’d throw this away and replace it with brown and blue cables.
The ceiling bracket to suspend the fixture is supplied with two screws which would never support the weight required. Use your own fittings.
Lastly there is a range of colour temperatures available by switching the light on and off quickly. This was a surprise not mentioned anywhere in the website or instructions. The colour is a bit too cold or warm depending how it’s set up, but they are typical leds in that respect. It’s pretty bright though :D
Litfad 回复2023-12-18
Dear Danny,
Sorry for the dissatisfaction and the inconvenience caused.
Our products have undergone strict quality inspection and relevant certificates.
Could you please contact our customer service or leave your order number?
We will follow up for you to handle the problem ASAP.
Kind regards,
Litfad
Tsuki
Dear Arlene,
Thanks for your feedback.
We will work more closely with the logistics company to improve the protection of parcel.
Welcome to contact us if your order have any problem.
We will make effort handle the problem for you.
Kind Regards,
Litfad
Tsuki
After reading other reviews on here decided I should add my own experience.
Last year ( Nov ‘22) I ordered 2 x rechargeable bottle lamps at £47 each .They looked like Japanese company Ambientec style ones which cost £400 , so although a little apprehensive, I ordered .
They took awhile to arrive ( as they are coming from china ) I paid via PayPal, so thought at least I’d be covered if something went wrong …
When items arrived , one lamp was fine and charged and operated as it should. The other lamp never worked out the box. I contacted litfad over a series of emails . Was made to photograph the box and product from every angle . I also felt that I was just being delayed and fobbed off .I gradually began to realise I would not get a replacement . On taking a case out with PayPal I was hopeful of a refund . Litfad then started sending emails to say that as I had done this they could not continue with my refund ?? I even spent £40 shipping the faulty lamp back to litfad ( as requested by PayPal)
After a number of months (now April 2023) Paypal then rejected my refund dispute and wouldn’t pay . They said item hadn’t been returned . A few weeks later the faulty lamp arrived back to me in the UK . It had been ‘ held in customs’ and never arrived at Litfad .
Also litfad tried to use bullying and pressure for me to remove my dispute through PayPal . Something which PayPal was not interested in or took up in the investigation when I told them .
So I do not recommend this company. If you are buying from china etc. remember , you have no uk consumer protection and even PayPal may not refund .
So yesterday , after posting this Litfad reply . I have been contacted by Trustpilot to reply to them . The email states that if I don’t reply to them in 3 days , my review may be removed ???
Feels like everything is set against the consumer including a genuine review experience. Read this while you can .
Update: 30/12 so, Litfad have sent me an empty box! This was meant to contain my replacement lamp . They wanted me to remove this negative review and I said I would when I received a replacement lamp.Glad that I didn’t . As this is just fraud and quite frankly, testing my patience . Appalling service . I think uk should start clamping down and have better international consumer laws.
05/02/2024
I write this after just receiving my replacement lamp .
The lamp was just in its own box and shrink wrapped with the postal label applied directly and looks like it has travelled via a football field .
Thankfully , at least, the lamp is in working order .
I’ve increased my review to reflect this .
Okay so they have ( finally ) sent me a working replacement ( but only after a year and my 1 star review on here)
I think I will just avoid buying from Chinese outlets in future it is far too much stress and hassle .
Litfad 回复2023-12-12
Dear Sharkfin,
We are very sorry for your unpleasant shopping experience and the inconvenience caused.
Could you please leave your order number or email address?
Our VIP customer service will contact you to handle the problem for you.
Thanks.
Kind regards,
Litfad
Tsuki
appreciate it comes from China so delivery was lengthy - didn't look like the image, poor quality and not worth the money. Some of the spindles on the coat stand were chipped and marked - emailed company and they gave a 5% refund. Would not recommend at all
Litfad 回复2023-12-08
Dear Elle Fother,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
I bought a nightstand from Litfad. The delivery time is smooth and i receive the parcel without delay. After checking the parcel, there is some problem. I contacted the customer service and eventually VIP customer service handle the problem for me with a happy ending. Thank you Litfad.
Litfad 回复2023-12-05
Dear Showkat Khan,
Thanks for your nice feedback. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Order a desk for my daughter parcel arrive damaged due to poor packaging whole desk is wobbly not safe to use by child made with cheap materials Come back to there awful consumer rep and they play ping pong messaging offering 5,10 or 40 % discount declined to get desk back or fully refund item if I could give zero I would stay clear from daylight robbery.
After bouncing back and forth about 30 emails they finally refund all money back kindly asking to amend my review which I did from zero to three stars cause I got my money back order new desk from local trusted company
Litfad 回复2023-12-04
Dear Ann,
Sincerely sorry for the damaged desk and the inconvenience caused.
Could you please leave your order number or email address?
Our VIP customer service will follow up for you to handle the problem ASAP.
Your reply would be much appreciated.
Kind Regards,
Litfad
Tsuki
I ordered a glass-top table but realised I knew nothing about the company and my heart sank when I read loads of very negative reviews. I was very worried if and when my table would arrive. However, customer service did reply to my emails promptly and, despite waiting more than two months for my purchase, it arrived in one piece and looks great. Happy with the price too. But if you need a purchase promptly though, best to exercise patience or reconsider.
Litfad 回复2023-12-01
Dear caroline duggan,
Thank you for your recognition of our products. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
The VIP customer service has processed partial refund
The VIP customer service has processed partial refund today, which has covered the inconveniences caused. Thank you
Litfad 回复2023-11-29
Dear Oksana,
Thanks for your nice feedback.
We make effort to provide customers with practical solution and hope we can serve you satisfied.
Hope we could build a constructive and long-term relationship.
Kind regards,
Litfad
Tsuki
Poor quality and item arrived damaged contacted customer service offered me 60% which is not bad.
Litfad 回复2023-11-24
Dear Musawer,
Sorry for the damaged item. We will work more closely with the logistics company to improve the protection for products.
Welcome to contact us if your order have any problem.
Thank you.
Kind regards,
Litfad
Tsuki
Scam scam scam. They send you faulty items and refuse to refund. Do not purchase anything from this Chinese company inferior quality. The offer a partial refund for damaged items!!!!? They want you to pay shipping costs for damaged items!!!! Customer service is non existent BEWARE
I have now received a full refund for the damaged goods.
Litfad 回复2023-11-21
Dear jacqueline,
We are very sorry for any inconvenience caused to you as the product was damaged during transportation. We will strengthen cooperation with logistics companies and enhance product services.
Our VIP customer service has contacted you via email to solve the problem, please check.
Your reply would be much appreciated.
Kind regards,
Mandy
I put this order on 25/9. I sent them this message with no reply.
Hello
I haven’t received my items yet. The message I get from DPD STATED
“ we ve received your order details , but have not yet received your Parcel”
This message has been there for weeks.
Litfad 回复2023-11-16
Dear LAITH,
Sorry for your unpleasant shopping experience.
Could you please leave your order number?
We will check for you and contact you asap.
Your reply would be much appreciated.
Kind regards,
Litfad
Tsuki
Dear Becks,
Thanks for your nice feedback. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
The item was received damaged. Their customer service were responsive though and offered some kind of alternatives that I've accepted.
Litfad 回复2023-10-31
Dear Marty,
Thanks for your feedback.
Sorry that item was damaged during long-distance transportation.
We will work more closely with the logistics company.
Welcome to contact our customer service if you have nay problem.
Have a good time.
Kind Regards,
Litfad
Tsuki
I bought 2 items from this company. After 2 months part of the order was delivered. It was of poor quality so I asked to return only to be sent many emails offering 5% and to keep the item.
I chased the rug order as the order stated it was all complete. They sent a new tracking number and then a photograph saying the rug had been delivered. I contacted them to advise the photo was not my address.
This was 3 weeks ago. I email several times everyday asking for a refund.
There response is…” be patient we will contact you in 24 hours”
Every day the ordeal begins again.
Still no rug. £242 taken and no rug..
UPDATE. 2nd November 23.
Litfad has finally responded and paid in full my payment of £242 due to me not receiving the order placed August 23. Thank you Litfad.
Litfad 回复2023-10-27
Dear Ann Gray,
We are very sorry that the product was lost during transportation. We will strengthen cooperation with logistics companies and enhance product services.
Our VIP customer service has contacted you via email to solve the problem, please check.
Your reply would be much appreciated.
Kind regards,
Mandy
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