Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
I must say the customer service have been very helpful and have sent a refund.
But I would still say do not buy anything from these con artists. The refund was only given if I wrote a positive review. Which is blackmail. The products look good on the website but they are cheap junk. DO NOT BUY ANYTHING FROM THEM
Litfad 回复2024-06-18
Dear Chris Davis,
Sincerely sorry that our products cannot meet your satisfaction. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Be prepared to assemble with no instructions whatsoever. Number of screws included is random with a lot extra. Doesn’t ship in a box but arrived intact eventually. With a lot of effort, assembly is possible. Every single hole was not deep or wide enough to work with and needed cleaning up in order to get the cams in. The whole assembly process of a single piece of furniture winds up being such a stressful nightmare, we weren’t even sure it was going to be possible or just wind up in the trash. Somehow, it came together and looks alright, but I definitely don’t recommend buying anything from here.
Litfad 回复2024-06-17
Dear Meagan Weber,
Very sorry for the dissatisfaction and inconvenience caused.
Our VIP customer service will contact you to handle the problem for you asap.
Please check your email.
Your reply would be much appreciated.
Kind regards,
Litfad
Tsuki
We ordered x2 wall lights for our living room, within a month of installing one of the bulbs had ended up on the floor due to it melting. They sent a replacement in the wrong colour luckily we could use our previous bracket so paid for our electrician to come back out to fit the replacement. A couple of months later the other light started flickering and has now stopped working. When reporting this I advised I wanted a refund as I wasn’t happy with the product to which I was advised I was out the refund period. This was disappointing due to all the issues I had a now only x1 light working I will have to change both.
Litfad 回复2024-06-17
Dear Holli Sanders,
Very sorry for the dissatisfaction and inconvenience caused.
Our VIP customer service will contact you to handle the problem for you asap.
Please check your email.
Your reply would be much appreciated.
Kind regards,
Litfad
Tsuki
Ok, so now I have received a refund a true review. I had to wait some time for the bar stools, they came separately and the quality was poor. I was back and forth trying to sort out returns, then had to write a positive review and in order to get the refund. To be fair the customer service was good, regular communication and refund. It’s a shame the bar stools were of poor quality.
Litfad 回复2024-06-11
Dear Mrs George,
Thanks for your nice feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
Litfad is always by your side.
Kind regards,
Litfad
Tsuki
Just be aware. The product itself (this is the name -1 x 222195226 Children's Room Ceiling Light Modern Clouds and Stars Warm Bedroom Boy and Girl Room Eye Protection Lamps - White 220V-240V 13.5")is packed well and arrived and probably works. My issue (and it will be yours) started when i wanted to return the item for a full refund-as it arrived so late due to custom and boarder stuff from China Mainland, we had to find an alternative lamp as the kids were on their way out from mommy. So returning an item does not quite exists with this company.
In initial communication they were declining to refund due for the item arriving in good condition and that there is therefore no option returning it. After me quoting their own T&C, they were trying to talk me out of it offering 10% refurn while keeping the item. "Returning the item would cost me a lot to China Mainland". At this point I lost it and just went all in not caring much about the cost involved, curiously driven where it ends. After about 50 email communication involving higher ranked comrades, I was presented with two option, either leaving a good review for 60% refund or leaving no review for a 40% refund. (alternatively in a separate email i was told i could return the item to - and the address was given as - something something China...150meter from that road sign to the right..... :) )
You can guess which one i went for. In any case, if you want something relatively cheap that probably works go for it, but returning any item is just not an alternative so bear that in mind.
Litfad 回复2024-06-11
Dear B.A,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
I haven’t received my order731277. It was ordered on the 17 may. Reading the reviews I’m getting very nervous.mrs Woodward of Sheffield
Litfad 回复2024-06-03
Dear L Gilpin,
Very sorry for the dissatisfaction and inconvenience caused.
But the order number your provided is not our site's order.
Could you please leave your correct order number or email address? Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap.
Kind regards,
Litfad
Tsuki
The table was well packaged although the table when assembled is quite wobbly…
The table was well packaged although when delivered one corner was torn open but no damage to glass. The table looks great but it is very wobbly and the glass scratches too esaily.
Litfad 回复2024-05-24
Dear Ray Leppanen,
Highly sorry for your unpleasant shopping experience.
We greatly appreciate the suggestions you provided and will provide feedback to the supplier on these issues to continue improving the product.
Our VIP customer service has contacted you via email to solve the problem,
please check.
Your reply would be much appreciated.
Kind regards,
Mandy
I order a Scandinavian bed from LitFad and only the frame was delivered. After months of contacting LitFad, they finally got the message that I didn't receive the headboard and footboard. They made it right in the end and it is a very nice bed. When you get your delivery, make sure to do a quick inventory and whatever doesn't show up, write it down on the shipping document! That way it doesn't take as long as it took me for it to be corrected.
Litfad 回复2024-05-24
Dear Chris Byers,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
i purchased a sideboard on the 9/3/24 the order number 688714 and i am still waiting and wondering when i will get my purchase
Litfad 回复2024-05-17
Dear David,
Welcome to contact our customer service if you has any problem.
Our VIP customer service will contact you with logistics information.
Please check your email.
Your reply would be much appreciated.
Kind regards,
Litfad
Tsuki
Headboard grade and appearance was as advertised and priced fairly. Delivery took too long, 3 months +/-. I believe in part via ship from China based on labels. No damage. Some assembly required with power screw driver, although small screw drive included in box.
Litfad 回复2024-05-10
Dear Winn Willard,
Thanks for your suggestion. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
the product was okay but it got damaged during shipping
Litfad 回复2024-05-09
Dear Dishon Springer，
We are very sorry for any inconvenience caused to you as the product was damaged during transportation. We will strengthen cooperation with logistics companies and enhance product services.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Update to my initial review
So the VIP support got in touch offering me 50% discount. Once again I tell them I do not want the product. Once again they tell me they will refund the product price but the shipping cost is my responsibility. I've never come across a company. So beware if you buy a table but they send you a lamp it's down to you to pay for their mistake if u don't want the lamp
Update after reply- What the reply fro. Mandy doesn't mention is they offered me 60% refund. So why would a company offer such a big refund if they sent the correct item out 🤔. Anyway here's my reply to them because they still do not get it
Once again see the attached photos
The 1st photo is the black and gold picture when you select the BLACK option with the BLACK description for colour of table you want and as I said the product code ends in 174
The 2nd picture is the picture you see when you select the black/gold option. Can you see that the picture is the black table but the description is BLACK/GOLD. The product code is 166 which I assume is the black and gold product code
I do not understand why u cannot see this. Do you not see the mistake you have made?
Update 20/5
This update is about the support team as I still stand by my original posts. There is a suggestion that there is no support team and they ignore emails. That's not true they regularly communicated with me and answered my queries we just didn't agree with their explanation but I've changed the rating as I was impressed that they kept the contact going and we eventually agreed on a solution.
Litfad 回复2024-05-07
Dear Brian Allen，
Sincerely sorry that our products cannot meet your satisfaction.
However, we have sent you the correct product. You purchased a table, and we have also sent you a table that meets the product description.
We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Purchased a 63”x63”x26” round acrylic tub. The drain on the tub is not compatible with any USA fittings and the one that comes with the tub is a cheap 1” flexible tube. The one I received had a pinhole in it
Litfad 回复2024-05-06
Dear Consumer,
Very sorry for the dissatisfaction and inconvenience caused.
Could you please leave your order number or email address?
Our VIP customer service will check the situation of your order and contact you to handle the problem for you asap.
Kind regards,
Litfad
Tsuki
Ordered a ceiling light loved it, lasted a year and as it’s LED there is no way to change the bulbs another thing in the bin ! 468256
Litfad 回复2024-04-28
Dear Neil,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
The quality of the supplied furniture was quite low, compared to the significant high price of the product incl shipping. I would not buy again through this site for this reason.
Litfad 回复2024-04-26
Dear Sam Z,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
The customer service needs alot of improvement,i ordered some pillar post light was not informed the order would take take so long, i got scared that the company was not legitimate,however it was a happy ending and i have an order pending right now, i love the lights and now that i know thats the way they operate i will just wait as they told me in the communication. i received my order april 15th or there abouts.
Litfad 回复2024-04-26
Dear elaine morgan，
Thanks for your suggestion. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
I would like to add that my chairs arrived today 3rd of May, 3 months late! This company has poor shipping communication but overall my products that I bought and ended up with are nice. I thought I had been scammed but my products did arrive. If you need anything fast then don’t order from here as they ship from china and it may take a few months. But it definitely did turn up which from reviews I thought I would of ended up with nothing.
Litfad 回复2024-04-26
Dear Jimmy Maxwell，
We are very sorry for any inconvenience caused to you. We will strengthen cooperation with logistics companies and enhance product services.
Our VIP customer service has contacted you via email to solve the problem,
please check.
Your reply would be much appreciated.
Kind regards,
Mandy
Nice product.
Terrible delivery time.
Good customer service.
Litfad 回复2024-04-28
Dear sandra holiday，
Thanks for your suggestion. We will strengthen cooperation with logistics companies and enhance product services.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
I ordered the Elegant Wood Lingerie Chest with Drawers Included and Modern Style Design - Light Walnut 6.
I was looking for a narrow wood dresser and thought this would fit the bill. It's cheaply made and will serve it's purpose but not exactly what I wanted.
Elegant is in the description not my words. Also it took several weeks longer to receive than originally expressed. BUYER BEWARE - ships from overseas. so you have no control. will I purchase from them again. NO
Litfad 回复2024-04-26
Dear Peggy Coleman，
Highly sorry for your unpleasant shopping experience.
We greatly appreciate the suggestions you provided and will provide feedback to the supplier on these issues to continue improving the product.
Our VIP customer service has contacted you via email to solve the problem,
please check.
Your reply would be much appreciated.
Kind regards,
Mandy
It took three months to arrive and when it did arrive the desk was not made of wood but cheap MDF, the edges were chippped, instructions in Chinese and the drawers do not fit. Cheap job indeed for a premium price. If it wasn't so far away I'd demand my money back. I'm not a happy bunney
Litfad 回复2024-04-25
Dear john north,
We are very sorry for any inconvenience caused to you as the product was damaged during transportation. We will strengthen cooperation with logistics companies and enhance product services.
Our VIP customer service has contacted you via email to solve the problem,
please check.
Your reply would be much appreciated.
Kind regards,
Mandy
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