Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the simple ordering process, noting that products arrive promptly and are safely packaged for delivery. Users are particularly happy with the outstanding performance and reliability of the batteries during outdoor trips and daily use.
Though some reviewers were not happy with shipping delays, experiencing prolonged waiting times and communication gaps regarding their orders. A few other people also noted difficulties during the return process, or received items that required extra support and troubleshooting. Additionally, a small group of consumers mentioned facing challenges when trying to get refunds or resolving discrepancies.
We’re truly sorry to hear about your disappointing shopping experience. We completely understand how frustrating this can be, and we sincerely apologize for the inconvenience caused.
Please rest assured that we offer a 30-day price match guarantee. Since it’s currently Prime Big Deal Days, the product you purchased may now be offered at a lower price. You are eligible to receive a price difference refund — simply contact us at [email protected], and our customer service team will assist you right away.
Thank you for your understanding and for giving us the opportunity to make things right. Your satisfaction is very important to us.
Buyer beware if you need a warranty replacement - i have been completely ghosted by this company after not only opening a RMA case with them, but returning the defective battery and not getting any replacement, response, or guidance on what to expect next. Now need to pull credit card compnay into this dispute.
LiTime 回复2025-10-11
We’re truly sorry for the experience you’ve had — this is absolutely not the level of service we want to provide, and we sincerely apologize for the frustration and inconvenience caused.
We take RMA and warranty cases very seriously, and we want to make things right for you. Please reach out to us again at [email protected]
with your RMA case number or order details. Once we receive it, we’ll prioritize your case and ensure an appropriate solution or compensation is arranged as quickly as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Purchased 2 12v, 100Ah deep cycle batts to use for a 70lb thrust TM and after about 4 cycles the batts were very uneven in voltage so I paralleled them before and after charging with a 2x10amp NOCO charger specific to LiFePO4.
On the very next outing, the trolling motor stopped (Minn Kota Ultrex) and one batt showed 12.7v, the other 11.0v. No warranty consideration was ever given and no customer support rep wanted to talk about it.
I purchased another new batt of the same PN, installed and using the same care in balancing and usage, the oldest batt caved in-with 18 very conservative cycles. and both showed an equal 12.77v after charging the morning I left.
20 min into fishing, set at 2.5 power, the TM stopped. When I got back to my truck 11 miles away to get fluke meter, I found 1 batt at 12.6v and 1 at 1.34v.
I followed instructions of paralleling to reset BMS, 3 different chargers with no success.
Contacted customer support and 2 days with no response.
Like an idiot, I purchased 2 new TM series Smart batts and until I can use and verify, I'd recommend purchasing the higher end Dakota Lithium or other High-end batt.
No amount of money savings is worth needing the batteries to do their job when on the water and as I told the rep, they work great as long as the boat is on the trailer.
Proceed with caution on these, the warranty doesn't seem to apply.
LiTime 回复2025-08-18
We are truly sorry to hear about your experience and that our product did not meet your expectations. We fully understand how important it is for batteries to perform reliably, especially during outdoor activities, and we sincerely apologize for the frustration this has caused.
We are committed to resolving this matter and ensuring that our customers receive the best possible experience. We would like to invite you to contact our customer support team at [email protected], where we can further investigate the issue and work toward a resolution for you.
Regarding the warranty, please note that all of our batteries come with a 5-year warranty, which is clearly stated on our website under the Warranty Policy section. We sincerely apologize if this was not communicated clearly during your experience, and we will make sure to improve this moving forward.
Your feedback is very valuable to us, and it helps us improve our products and services. Thank you for bringing this to our attention.
Shipping was only 4 days, product was packaged well. Charged was around 60% when delivered. I topped off both batteries and installed in 5th wheel. Also had to upgrade the converter to charge lithium battery profile as old converter didn't have a lithium profile.Haven't had a chance to use them on an extended test as of yet. That is the reason for a 4 star rating.
poor cusotmer service and only partial refund given.
I ordered a battery management device so I could determine the state of charge but the instructions were useless.If you has a master's degree in electerical engineering you could probably figure out how to connect it to the battery. Included wires were the thinnest Ive ever seen and the instructions called for connecting a wire that wasn't included. I contacted the company and after many back and forth emails and being told I was responsible to pay shipping I did everything they instructed me to do within the time they insisted. I sent pictures, mailed the item back and was told to leave a great review. I said I'd do that after I got my refund. They refunded me only 2/3 of what I paid with no explanation. When I contaced the company they said their return policy changed by they hadn't posted it. At the time I purchased it and after I received my partial refund it had still not been posted on their website. I'll never buy anything for a company that has a horrible customer service.
LiTime 回复2025-08-14
We’re truly sorry to hear about your experience and that our product and service did not meet your expectations. We understand how important clear instructions, complete accessories, and transparent return policies are, and we sincerely apologize for the frustration this has caused.
1. The full product manual is now available on our official website so customers can review it before purchasing. If anything in the instructions is unclear, our support team is always happy to provide guidance.
2. We have recently updated and clarified our return & exchange policy on our website. We deeply regret that your previous experience did not reflect this clarity. LiTime fully acknowledges this oversight and we are committed to keeping our policies transparent and easy to understand going forward.
If you have any further concerns or questions, please contact our customer support at [email protected] so we can review your case in detail and explore the best way to assist you.
Your feedback is very valuable to us — it helps us improve our products, policies, and service for all our customers.
BATTERIES CAME IN ONTIME BUT THE CHARGER AND BATTERY BOX STILL HASNT BEEN DELIVERED. TRACKING STILL SHOWS ONE ITEM I CALIFORNIA 1 WEEK AFTER IT WAS BOUGHT. BOAT CANT BE USED UNTIL ITEMS ARE INSTALLED.
I ordered 3x 12v 100ah Trolling Motor batteries and received 2 and a 24v battery.
I’ve been waiting for well over a week now to be emailed a label to send the 24v battery back and they won’t send the replacement 12v battery until they get the 24v battery back.
And they won’t send me the label - I’m being held to ransom!!!
I’m a week out from my trolling motor being installed with a busy contractor and I don’t get the correct battery I’ll lose my spot and have to wait 6 weeks.
LiTime 回复2025-06-30
I understand your frustration and I'm deeply sorry for the inconvenience this has caused. Receiving the wrong battery and having the issue resolved so slowly is undoubtedly stressful, especially if you have an upcoming installation.
Could you please provide us with your order number so we can resolve this issue as quickly as possible? I will prioritize your issue.
Rest assured, we are doing everything we can to resolve the issue as quickly as possible. If you have any additional questions or need additional assistance, please let us know at [email protected]/[email protected]. We will be happy to help you and support you throughout the process.
Customer Service was poor, I had ordered the wrong size battery and contact customer service about returning it for the correct size battery. The explained I would be responsible for the shipping cost which would be taken out of my refund. I was fine with that an went ahead and ordered and paid for the correct battery which I have received. However, they have refuse to respond to any of my emails, phone call or messages about getting the shipping label to return the other battery.
LiTime 回复2025-06-22
I sincerely apologize for the experience you had with our customer service. I understand how frustrating it can be to have issues with a return, and we never want to make our customers feel unsupported.
Regarding returning the wrong size battery, I want to assure you that we take your concern seriously. Please confirm that you have sent your request to the correct email address associated with our customer service. Your feedback is important, and I hope to resolve this issue for you as quickly as possible.
Thank you for your patience as we work to resolve this issue.
customer service has been horrible.
it takes days to bear back.
communication short and vague.
give not had a worse customer service experience with any company before
LiTime 回复2025-06-18
I sincerely apologize for the unpleasant experience you had with our customer service. I understand that timely and clear communication is important, and I appreciate your feedback on this matter.
Please know that we are committed to improving our service, and I am happy to help you resolve any issues you may have. If you can share the specific issue you encountered or any questions you have, I will do my best to provide you with a helpful response as quickly as possible. Your satisfaction is of utmost importance to us, and I am always ready to help you resolve any issues. Thank you for your understanding and patience.
i tried to order and signed up for newsletter (does not require the dual step). instead of getting the 5% i get a 'black friday 8%' which of course does not work.
replying to the email (service-de@...) bounces.
Is this company real ?
If already sales/marketing is fractured like this, i wonder how the products are ..
LiTime 回复2025-06-16
I understand the frustration you experienced with the ordering process and the issues you encountered when trying to subscribe to the newsletter. It is disappointing that the promotional offer did not work as expected, and thank you for letting us know about this issue.
If you continue to experience problems, you can contact us directly at [email protected]/[email protected]. We apologize for the inconvenience caused by the bounced email you experienced. Please rest assured that we are a legitimate company and your feedback is very valuable to us, and we will work hard to improve our communication methods and services.
If you have any specific questions about our products or need help with ordering, please let me know and I will be happy to provide you with further assistance. Thank you for your understanding and patience.
I purchased the 24 DC 110 AC Volt Charger/Inverter and submitted questions about the unit. I still have no response.
LiTime 回复2025-06-16
We apologize for the delay in responding to your inquiry regarding 24V DC to 110V AC Charger/Inverter. We strive to provide timely assistance, but we apologize that we were unable to meet your expectations this time.
In order to assist you more effectively, please contact us at [email protected] and I will do my best to provide you with the information you need.
Thank you for your patience and I look forward to helping you again.
The battery arrived and was only holding a 3 volt charge. I immediately contacted your service and support. THREE times. I have received NO reply . I do not know how to proceed.
I need help. I am unhappy. If I can not receive any technical support I will demand a full refund.
PLEASE RESPOND immediately.
John Bolton
Purchase #LT84528.
UPDATE: June 13, 2025
After writing the original review I was finally contacted by LiTime.
They claimed they had no record of my repeated attempts to contact them through their website venues. Hmmm
Anyway, I did receive the technical advice on how to charge and use the battery. It’s been24 hours now and it’s seems to be holding a charge as I was told it would
So I can bump up my review a few stars, however, I’m still a bit Leary of the company’s technical support system. (Squeaky wheel gets the oil?)
I’m looking forward to years of good use from this battery.
LiTime 回复2025-06-09
We appreciate your feedback regarding your recent experience with our product. We are sorry to hear about the issues you encountered with the battery and the lack of response from our support team.
We want to clarify that we have not received any communication from you directly. However, we take your concerns seriously and value your satisfaction as a customer. Our support team has reached out to you via the support email to offer assistance and provide a solution to address the low charge concern.
We kindly ask you to check your email inbox, including the spam or junk folder, for our message with the provided troubleshooting steps. Your satisfaction is important to us, and we are dedicated to resolving this matter promptly.
If you require further assistance or have any additional questions, please do not hesitate to respond to the email from our support team. We are committed to providing you with the technical support and guidance needed to address your concerns effectively.
Thank you for bringing this to our attention, and we look forward to assisting you in resolving the issue satisfactorily.
Litime was able to help me troubleshoot my charger. My charger was not turning on when I hooked it up to my batteries. My batteries and charger are not even a year old. I contacted Litime about my issue. While it took them 3 days to respond which was too late for fish camp they did resolve my issue. If your batteries are completely charged the charger will not turn on. No lights or anything in my case. I thought the charger was broke. However the batteries were charged so charger stayed off.
I got sent the wrong battery. And after returning the battery, the one I need it was out of stock took about two weeks turn around time. It wasn’t even my fault.
LiTime 回复2025-05-23
We sincerely apologize for the inconvenience you experienced with receiving the incorrect battery. Your feedback is valuable to us, and we deeply regret any frustration this may have caused.
We understand the importance of receiving the correct product promptly. Regrettably, due to the out-of-stock situation for the battery you needed, we have arranged a refund for your order to address this situation. We truly appreciate your understanding and patience throughout this process.
If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us. We are here to help and ensure a positive experience moving forward.
Shipping arrived when/as promised and packaging was excellent; to protect the product.
The instruction manual, as mentioned by other reviewers is seriously lacking. Although a small screwdriver is included in the parts, for use to adjust output and battery type, I have been unable to locate which number is associated with which type of battery???
This thing is a beast. It will take some special thought for mounting in an enclosed trailer that is sheeted in door skin walls, that will be bouncing down the road. Can't wait to get it all hooked up.
LiTime 回复2025-04-14
Thank you for sharing your feedback regarding the purchase of our 3kW inverter/charger. We are glad to hear that the shipping was prompt and the packaging met your expectations in terms of protecting the product during transit.
We apologize for any confusion you have encountered with the instruction manual and the identification of battery types for adjustment. We include a card in the package that specifies the corresponding numbers for different types of batteries. We will take your feedback into consideration to enhance the clarity of our instructions for future customers.
We are delighted to hear that you find the inverter/charger to be robust, although mounting it in your enclosed trailer may require some thoughtful planning due to the unique structure. If you need any assistance with the setup process, please feel free to reach out to our customer service team for guidance.
My order was supposed to be a standard 12 100ah battery. Amazon informed me there was a new lower price. So I completed the order with the new lower price. Which turned out be a trolling motor battery with a different BMS than my other 3 batteries. I wanted a 4 standard battery bank. Now have a battery that I can't connect to the others. Very unhappy. experience.
LiTime 回复2025-03-18
We apologize for the inconvenience you have experienced with your recent order of the battery. It appears that there may have been confusion regarding the product specifications. We recommend verifying the product details before making a purchase to ensure compatibility with your existing setup. Perhaps you can use this battery for another purpose.
We apologize for any inconvenience this has caused and appreciate your understanding. Thank you for bringing this to our attention, and we are committed to ensuring your satisfaction with our products and services.
I’ve reached out through email several times to request a return and never received an email back. Horrible customer service, on the website it states 24hour response time. Will never buy again
LiTime 回复2025-03-18
We apologize for any inconvenience you have experienced in trying to reach out to us regarding your return request. We have responded to your email, it seems that our responses may have inadvertently ended up in your spam folder, leading to the communication gap.
Ensuring excellent customer service is paramount to us, and we regret that we have fallen short of your expectations. We are committed to addressing your concerns promptly and efficiently.
Please check your spam folder for our previous emails, and we will assist you with your return request. Your satisfaction is important to us, and we value your feedback as it helps us improve our service.
We apologize for any frustration this situation has caused and thank you for bringing it to our attention. We are dedicated to resolving this matter for you promptly and ensuring a positive experience moving forward.
The instructions say to totally disconnect the charger after the battery is full. First disconnect the DC side, then the AC side of the charger. However the charger has eyelet connections to the battery. This is not acceptable since i have many other wires hooked to the rv battery. And have to disconnect all wires just to disconnect the charger . I spoke with the company but received no satisfaction. A couple solutions they could do would be to put alligator clips on the DC side of the charger, or to put a battery discount switch on the DC side of the charger. Since i plan to leave it mounted in my rv bay unhooking all wires is a pita. The charger seems to work fine , just not very well designed.
MY response to litime's reply to me. They replied to just "disconnect the Anderson connector at the charger" however the charger DOES NOT have an Anderson connector, only eyelets at the battery connection.Evidently they did not check or look at the specs on the 60 amp charger they sold me. I will install a rotary battery disconnect switch myself. Thank you litime for your reply to my initial issue.
LiTime 回复2025-03-10
You can disconnect the charger from the battery by disconnecting the charger's Anderson connector. We sincerely apologize for any inconvenience caused and thank you for sharing your experience to help us improve our product and service quality.
I ordered two 100Ah trolling motor batteries and a dual 10A battery charger and am happy with my purchase. The batteries came very quickly and the charger was delayed in shipping. The website said it shipped and had a tracking number. When I clicked on the tracking it said it was waiting on the power supply to be delivered so they could ship it. Other than that, I am very pleased with the batteries and charger.
LiTime 回复2025-03-12
We appreciate your feedback and are delighted to hear that you are satisfied with your recent purchase of two 100Ah trolling motor batteries and a dual 10A battery charger. It's great to know that the batteries arrived promptly and met your expectations.
We apologize for the delay in shipping the charger and any inconvenience it may have caused. We understand the importance of timely delivery and are working to improve our shipping process to ensure a smoother experience for our customers in the future.
Thank you for sharing your experience with us. We value your satisfaction and are committed to providing high-quality products and services. If you have any further feedback or need assistance, please do not hesitate to reach out to us.
My 1st order was picked up by a shipping partner on 2/21/25. USPS has not received it yet on 2/26/25. My 2nd order placed on 2/23/25 is arriving 2/27/25 FedEx. Why would you ship via USPS?
LiTime 回复2025-03-07
We apologize for the inconvenience you're experiencing with your first order. Most of our orders are shipped by FedEx or UPS, and a small number of them are shipped by USPS. Shipping carriers are selected based on various factors such as warehouse address, destination, package size, and delivery speed. If you do not want to ship by USPS, you may contact us to specify a courier before shipping. Thanks for your understanding and support.
